In this post, we explain how to pair your phone with Toyota’s Touch 2 multimedia system, and how it can then be used to make calls, stream music and access the internet.
The following video shows you how to do it, or you can follow the step-by-step instructions below.
Pairing your phone or mobile device
Pairing your mobile device to the Toyota Touch 2 multimedia or Touch 2 with Go navigation system is a quick and easy process.
First, make sure that your phone’s Bluetooth is switched on and the device is discoverable.
Now go to the ‘SET UP’ menu on your device and press the ‘CONNECTIVITY’ button.
Then press ‘BLUETOOTH’, and ‘SEARCH DEVICE’.
When your telephone is displayed on the Touch 2 system, select it and agree to connect on your handset. Some phones may require a passkey to be entered – simply follow the instructions on your phone’s screen.
Well done – your phone is now paired with your device for hands-free calling and as a source for streaming music.
Connecting to the internet
To pair your phone for internet connection, first make sure that your phone’s ‘Personal Hot Spot’ is enabled.
Now return to the ‘SETUP’ page on your Toyota Touch 2 with Go navigation system, where you will see your phone listed.
Select your phone’s name and that’s it – your Touch 2 system is now successfully connected to the internet.
Many of the functions and content of your phone are now at your disposal. You can use your Touch 2 system to access your device’s music, browse contacts, make hands-free calls, and download apps from the MyToyota e-store. You can also purchase and download apps for your Touch 2 system online at MyToyota – find out more in our introduction to the MyToyota portal.
At MyToyota, you’ll also find a compatibility checker to discover which Touch 2 features are compatible with your particular phone.
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Hi Ali, the phone call audio quality – my music really good, just poor hands free phone audio is poor
I have a problem I said on the car to forget the device now it does not want to connect to my phone again?
Hi Johann,
Thanks for your post. We would advise restarting your mobile device. If you then access your Bluetooth connections on your mobile and forget the connection it should re-connect easily on your next try. Hope this helps and please let us know if you have any more issues. Many thanks.
I have a 2016 Prius with Touch 2 with Go Sat Nav.My problem is when I try to stream music from Spotify on my iPhone 6s via Bluetooth I get no sound.Screen shows song title,artist ,album and album cover.I can change tracks etc. but no sound .
Hi Ronald,
Thanks for your post. We would advise re-starting your phone and re-launching Spotify. If after reconnecting the issue isn’t resolved we would suggest visiting your local dealer as they should be able to assist further. Hope this helps. Many thanks.
Hello, just bought a brand new yaris with touch 2 with go, ive got sony z5 compact, i can connect the phone and music with bluetooth, but not internet, it kept saying connection had failed. What’s wrong? Is it my phone or the car? I tried with my sony z2 as well, still failed. Please help
Help please I have auras hybrid 2106 and iPhone 6S I can connect for calls etc but no matter what I try I can’t connect to internet so can’t use traffic information that I really need. I have done normal reboot made sure hotspot any can anyone please help
Hi. I have the same problem with a new Avensis in Latvia. Has Toyota solved your problem?
Hi there,
After speaking with our technical team, we can confirm that the personal hotspot needs to be on in order for our system to connect with your phone and we would advise making sure your system has all the latest updates installed. If this doesn’t help, visiting your local dealer should assist you further in making sure your issue is resolved. You can find your local dealer here: https://www.toyota.co.uk/find-your-dealer.json. Hope this helps. Many thanks.
Hi Alan,
Thanks for your post. We would advise if you’re still having issues connecting, head to your local dealer who will be able to assist further. They will be able to connect your phone to your vehicle. Many thanks!
Hi Charlotte
you say that “our Local Toyota Dealer will be able to perform this simple test”
When i asked dealer to do this test, they said that we have no idea how to do this? And they also said that these kind of test are made on factory not dealer? Can you please get your technical guy answer these questions. I think you have no idea what answers you are giving:)
Hi Sam,
Thanks for your post. The test we were referring to was simply checking the connection between the phone and the multimedia system within the car. Our technical team have advised to check that your phone is compatible with the system in your vehicle, follow this link: https://www.toyota.co.uk/caring-for-your-toyota/owners/bluetooth-compatibility.json.
This site should tell you if your phone will connect. If your phone is not listed, it may be that the specific phone model has not been tested, however does not necessarily mean it won’t work. Phones are constantly being released after the vehicles, with constant Android, iOS updates it can make it difficult for us to guarantee it will work without testing first. If you’re still having issues connecting, your dealer should be able to help you with. Hope this helps! Many thanks.
Hi all I have a brand new aventis 2016, and can I just say this is by far the worst sat-nav I have come across. I eventually got it to work with my iPhone 6s but even then you have to wait for it to connect to Bluetooth then wifi. Who ever decide in this day and age that this was the way forward should leave the technology department, how I miss my TomTom.
That aside can anyone please help me. My touch and go2 has decided that it will go,down any C road or dirt track that it can find. I have checked all the very limited setting I can find, to no avail, it just try’s to avoid any major road. I have now had to return to using the maps on my iPhone. It is so bad to be 100% honest if I had known it was so bad I would not have bought this otherwise really good car
Hi Alan,
Thanks for your post. There are a few things you can check, although we would advise checking the My Toyota website to download the Owner’s Manual for the Navigation system for full details.
Firstly, have you checked the “Route options” screen, as route criteria can be set in here (avoid toll roads, motorways etc.). It will also show you alternative routes. This could solve your issue.
Secondly, have you pressed the settings button when starting a route, this will give you an option to view the “Turn list” and you can then change different segments of the selected route or select a detour. Traffic avoidance may also take you a different route as previously set.
Regarding the iPhone issue, have you signed up to My Toyota and registered your device? You can select a route using this and so long as Bluetooth on the phone is switched on, and Bluetooth tethering, it should allow you to connect to the internet and download routes. You can set it up on Touch 2, so that you do not need to keep entering a user name and password too.
We would have to advise contacting your local dealer for any further information as they will be able to show you how it works and hopefully solve the issues you’re experiencing. Alternatively, the owner’s manual has all the information you should need. Hope this helps! Many thanks.