Toyota Touch 2: How to update your maps and software

Man types on keyboard accessing MyToyota

It’s easy to keep your Toyota’s Touch 2 with Go navigation system updated with the latest maps and software using the MyToyota customer portal.

In this video we show you how to update your system’s maps and software, and below you’ll also find step-by-step instructions.

To get started, you’ll need to log in to your personalised MyToyota area. If you’ve already registered, simply head to MyToyota and enter your email address and password. First time users will need to complete a simple registration process, which is explained in this step-by-step post.

Click on ‘e-Store’, and then scroll down to access the ‘Maps’ section to view available updates for your system. Select an update to get more information on your update.

Select the car to which the update applies, and click ‘Add to Basket’. If you haven’t yet linked your Toyota Touch 2 with Go system to your MyToyota account, the onscreen prompts will help you to do this.

View your basket by clicking ‘Basket’ from the menu at the top of the page. From here, you can proceed through the checkout process, entering your details and choosing the most convenient payment method – either credit card or PayPal.

With checkout complete, click on the ‘Purchases’ area to see your purchased map update and beside the map update are three icons.

To enable the map update you need to click on the KEY icon. You will be given a 16-digit activation key code. Please write this down or print it from the website using the print function.

The second icon will give you a set of instructions on how to download your maps, and the third icon is a link to the actual download. Please download the ZIP file, expand it on your computer or laptop, and save it to a blank USB stick.

Now take the USB stick and the 16-digit activation key and go to your car.

Plug in the USB and follow the onscreen instructions.

You can also update the software of your Touch 2 system following a similar process. You will not, however, require a 16-digit activation code for software updates. View available updates in the ‘Software Updates’ section of the MyToyota e-Store.


  1. I have recently imported Toyota C-HR from Japan, SD card is available, need to change language, if possible please advise for NSZT-Y66T machine installed in it

  2. Hi Toyota – can I load Europe/UK maps on the sat-nav system in my Australia origin imported 2016 Landcruiser (Landcruiser Prado in the local parlance). The car system uses a micro-SD card for map source. Can I not just get a new micro-SD card with Europe/UK maps? And if not – why does Toyota make this so difficult? Many thanks.

  3. Hi Toyota

    I have a new (in the last two weeks) problem with my Toyota touch2go. It is not loading music when I plug my iPod in via USB – the iPod shows it is connected to the system and I’ve checked the cable – but nothing loads. The system will also not load music from my phone either via Bluetooth or USB. Finally the system will play a CD but it will not load the track list and the skip track function is not available either via the screen or the steering wheel control. All of these things were fine until the last two weeks.

    I have checked the my Toyota service portal and there are no software updates separately available for my system. There is a map update but the sat nav seems fine and I have no desire to send £120 it is not maps that are an issue, just the media/music.

    Thanks in advance

    1. Hi Allison,

      Thanks for your message. We’re sorry to hear you’re experiencing an issue with your multimedia system. We would recommend contacting our multimedia team directly for further help with this. You can contact our team here:

      At this time our Toyota centres are closed but do remain contactable to provide support in situations where a vehicle is off the road and requires an emergency repair.


  4. I think it’s really bad form that, in 2020, Toyota make you pay for Map updates. You are pretty much alone in this and it’s especially annoying given that you are so slow to add Android Auto and Apple Car Play to your systems. IN a time when companies like Tesla are doing wifi updates to the entire car system, regularly, for free, it feels like penny pinching to me. Like Toyota are struggling to reach the 2010s, mind the 2020s.

    Oh and yes, the sat nav is terrible. Badly designed, quickly out-of-date, frustrating to programme and, like you paying for maps policy, like something from the 1990s.

    To say I’m unimpressed with Toyota’s seeming lack of dedication to tech in this area is an understatement.

    1. Hi Richard,
      Thanks for your comment and feedback. We’re sorry to hear that you are unhappy with the navigation system in your car.
      Android Auto and Apple CarPlay are available on a number of new cars throughout our range, with retrofits available for some older models, although due to system incompatibility this is not available for all older models.
      Once again, we’re sorry that you’re disappointed with the navigation system and will pass your feedback on to our wider product team.

    2. I agree Richard.
      I usually update my Toyota every three years since my Avensis TSpirit. Last time I bought a Verso I was told that Apple CarPlay was coming and should be on the car soon. Alas when it was delivered no CarPlay. Instead I have a clunky, out of date Toyota Touch2. I can honestly say the system made me look at different vehicle makes and realise how far behind Toyota have fallen.
      Now, how do I get that head unit out and replace it with a more modern unit?

  5. Ok, I have to add my name to the legions who are totally unimpressed with Toyota’s Online Support and systems. A week ago I got a message on my Auris Navigation Unit that my Traffic Subscription had expired. Initially not too worried as I have had the car for 3 years, so probably due. Using the information in the linked article, I purchased a 3 Year Map Care & Connected Services update to be installed TOA via E-Store. I went to the E-Store on my Vehicle and there were no Maps available nor anything in the Toyota Online section. I thought that maybe the E-Store was out of date, so downloaded the latest E-Store App, installed it on the correctly formatted USB Key. Again using Toyota information, I tried to install the updated E-Store App with no success, no message, absolutely nothing. So I have paid for a product that I cannot use. Please do not give me the standard “Please Contact Multimedia Support” response, because I have done so (twice) with no reply, not even a “We have received your email…”. So much for “We will respond in 24hrs”. Where I am at the moment it to get a refund of monies paid and go buy an alternative SatNav product that has reliable Map and System updates. Oh, and now my SatNav’s traffic is working OK, so I could have got away without the Map Upgrade anyway!

    1. Hi Martin,
      Thanks for your comment. We’re sorry to hear you’re experiencing an issue with your Auris Navigation Unit.
      We can see that our multimedia team are currently working on your case, and they will get back to you as soon as possible.

      1. Hi Martin,
        Thanks for your reply. We’re sorry to hear that you’re unhappy with your experience with us.
        Some queries, especially more complex ones, do take longer to respond to than others.
        As previously mentioned, the multimedia team will be in touch as soon as possible.

      2. I downloaded and tried to update map on Toyota CHR, it’s a joke took ages to update and after that Tocuh2 screen navigation system not coming up at all. It could have been made more robust

  6. I will be brutally honest here I have a rav4 hybrid supposedly excel 2017 the amount of things that are NOT ON IT is a joke. The things that are supposed to be in it isn’t.
    This is my second rav4 hybrid (the first one I bought from Burrows a autherised dealer. I paid full price for it out right. However, the first one had been in a full heavy frontal impact I found out after I got it as it said in the owners manual hidden at the back. (I still have all evidence including video evidence of the salesman calling me from a pig to a dog that was captured on the dash cam. The only evidence I don’t have is the book in which it was wrote I took that to show then and it mysteriously disappeared! However, I have pictures of it )
    This I wasn’t made aware of all this upon purchase. However, I then went through a very stressful lengthy battle trying to get it replaced with another car. I finally did after giving up due to the stress of it all and paying another 2000 pounds to get it. This is it, the 2017 excel or supposed to be!
    I have since many times been in touch with Toyota who believe it was resolved with me being given a car for replacement. Yup if you have to pay for a gift I suppose that’s true! (sarcasm is getting stronger here!)
    However, Toyota are just like many other company’s once they have your money they are happy to show you the door but God forbid if you come back.
    It will be the last Toyota I have and as for customer service… They don’t care about you that’s what I’ve learnt.
    Kind regards
    Paul. S

    1. Hi Paul,
      Thanks for getting in touch with us. We’re sorry to hear about this.
      We can see that you’ve been in touch with our Customer Relations team, and we would recommend re-contacting them if you wish to discuss this issue further as they are best placed to offer any further support.

  7. Hi, my Toyota C-HR 2018 fails to install any software updates. I followed all instructions and Toyota Touch System 2 was able to identify the update, it allows to select regions and individual countries, however when I press start update it shows ‘Radio will reset to complete update’ message and then reboots itself. Once it starts it identifies the updates, allows to select maps and countries, asks to install update, shows message ‘Radio will reset to complete update’ and reboots itself. And so on…

    It failed to install 6.15.0H and 6.14.0H. It’s pretty bad for a paid service in 2020. Maps are very bad, I would love to switch to Apple CarPlay, but it’s not available either.

  8. Hi, I purchased the map update on Sunday and now its Tuesday, i can not find the download link anywhere. it is extremely frustrating considering the price of it.
    i am looking in my purchase file and there is nothing todo with maps anywhere. please please help i feel ripped off.

  9. Hi, my Toyota Yaris 2014 fails to install any software updates. I followed all instructions and Toyota Touch System 2 was able to identify the update, it allows to select regions and individual countries, however when I press start update it shows ‘Radio will reset to complete update’ message and then reboots itself. Once it starts it identifies the updates, allows to select maps and countries, asks to install update, shows message ‘Radio will reset to complete update’ and reboots itself. And so on…

    Oh, and the estore won’t update either.

    Have I just paid £119 for nothing?

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