Toyota Touch & Go – How to send and receive a text message

Toyota Touch & Go enables you to send and receive text messages, but you will first have to check to see if your phone is compatible. All the details are on the Toyota website.

You should only create, read or reply to a text message when you are not driving.

To reply to a text message:
Press the PHONE icon
You can see if there are any new messages in your Inbox
To reply to a message press REPLY FREE TEXT
Or press REPLY TEMPLATE to use a message prepared earlier

To write a new text message:
Press the PHONE icon

The system has 10 pre-prepared template messages but can store up to 15.

Toyota Touch and Touch & Go How to videos:
How to pair your phone
How to make a call and access your phone book
How to play music via Bluetooth or a USB device
How to register your Touch & Go system
How to use sat-nav features
How to carry out an online search
How to send directions to your car

Touch and Go FAQs

By Iain Reid


  1. I have a 2013 Camry SE. I can hear texts and phone calls. I used to be able to send messages at first, but now it just quit. I have a Verizon Nokia Lumina.

  2. My messages have stopped working. They have been working since I set it up in January but over the last week have just stopped. iPhone 6s using Toyota touch and go 2 in a Toyota avensis. I have tried deleting the pairing and repairing but still not working. Any ideas?

    1. Hi Derek,
      Thanks for getting in touch. We have spoken with our technical department and they have advised that if you have updated your iOS system recently the Touch system may not have caught up with this. They have advised deleting the device from the Touch system, re-pairing and if this fails, please contact your local dealer. Many thanks.

    2. Do you have a Tile product on your keychain. I had Tile Mate and through a series of events I finally realized that the Tile App was keeping my stereo from reading my texts and emails to me. I took it off and I no longer have a problem.

  3. I have an Aygo. I used to be able to hear text read out to me when I had a Windows phone but I have changed it to a Samsung J6 and now they are not read to me anymore. I cannot find if this phone is compatible for this function. Hope you can help

      1. I can’t find a compatibility list when I go on to the web page above that you have given. I really need to see the list becasue my phone is due for upgrade

    1. I have recently changed my phone to android (Sony) and although the hands free/bluetooth works perfectly in my Toyota Auris to make calls it says my phone is not compatible when I touch the message button.
      Is there an Ap I can download to my phone to make it compatible so I can read my text messages whilst driving?

    1. Hi Steve,
      Have you taken your Yaris to a Toyota Centre? We’d recommend getting someone from your local dealer to have a look at this!

  4. I have a 2013 Auris with Touch and Go at version 2.7.4L, I have a Samsung S9+ running 9.0 and an iPhone SE using iOS 12 cannot get text messages to display. Only android 8.0 is listed on the compatibility chart. My previous Sony Xperia Z2 phone running android 8.0 did work. All other functions i.e. phone, music and internet do work. Can I upgrade the T&G to a later version to solve this issue.

    1. Hi Peter,

      Please contact our multimedia support team for assistance. You can do that on 0344 701 6202.


  5. Hi
    I have a 64-reg Toyota Yaris with this system.
    It’s very good, but the reply template is very limited.
    Is there any way that it can be adapted?
    Could do with an “OK” or “Great” response…

    1. Hi Roger,

      Thanks for getting in touch. Please could you provide us with the reg? We will then check with our multimedia team if there are any updates available.


  6. Hello I have a problem. I had connected my phone with Bluetooth with my toyota chr. For the past few weeks, I cannot read on the car screen any text messages I get and I get a message on the screen ” memory text full”. Hoelw can this be fixed?

  7. I just traded in my 2018 Tundra and purchased a 2020 Highlander. When I received a text while I driving the Tundra I would get a notification on my screen that I had a text but it would also automatically send a return text saying I’m driving and can’t text right now. How can I get my Highlander to do this?

    1. Hi Rick,
      Thanks for getting in touch with us.
      We would recommend contacting the Toyota distributor in your region for further assistance with your query.

Leave a Reply

Your email address will not be published. Required fields are marked *

To be the first to hear about all of our latest news, offers and events, check the box below, we’ll send these communications by email, phone, SMS or post. Be assured that Toyota will only share your personal information with companies that are an integral part of fulfilling the services we deliver. If you would like to find out more about how we process your data please visit our privacy policy for details.

I understand that I can unsubscribe at any time.