Toyota Touch & Go – How to send and receive a text message

Toyota Touch & Go enables you to send and receive text messages, but you will first have to check to see if your phone is compatible. All the details are on the Toyota website.

You should only create, read or reply to a text message when you are not driving.

To reply to a text message:
Press the PHONE icon
You can see if there are any new messages in your Inbox
To reply to a message press REPLY FREE TEXT
Or press REPLY TEMPLATE to use a message prepared earlier

To write a new text message:
Press the PHONE icon

The system has 10 pre-prepared template messages but can store up to 15.

Toyota Touch and Touch & Go How to videos:
How to pair your phone
How to make a call and access your phone book
How to play music via Bluetooth or a USB device
How to register your Touch & Go system
How to use sat-nav features
How to carry out an online search
How to send directions to your car

Touch and Go FAQs

By Iain Reid


  1. Good morning Melinda, thanks for your message. Do you have an iPhone, an android or other type of phone? Our technical team have advised that the iPhone doesn’t have the compatibility necessary to reply. Thank you.

  2. Hi. I have a Prius I just bought and I can receive incoming text messages but you can hardly hear them when you play them. Is there a way to increase that volume

  3. Hi Janet,
    Thank you for your post.
    We have had a quick word with our technical team who recommend checking your volume settings. In order to do this click on the settings button (next to the screen) and then select general and from there into volume controls. Hope this helps and let us know how you get on.

  4. I have a Samsung Galaxy mini phone. The car will display only messages that are already read on the phone. The car will not access new unread messages. Please help

    1. Hi Paul,
      Thank you for your post. In order for us to provide any advice we would need to know the exact phone model and also the vehicle details.

  5. I have a question.
    I just got a 2014 RAV4 and i have a Iphone 6s it will only read my messages and not let me reply or anything else it also only comes up as unknown until i open it then it says who it is from. Is there away to fix both of these problems?

    1. Hi there,
      Thank you for your post. Unfortunately the phone is not compatible for this function and there is currently no fix, due to Apple not allowing this function with their phones but is available with android. Hope this helps a bit more. If you have any questions please let us know.

  6. I have a 2014 Yaris Hybrid bluetoothed with my Motorola android smartphone. Text messages worked perfectly, but now coming up with ‘memory full’ when new text arrives, so it’s not displayed. How do I empty its memory?

  7. Hi John,
    Thanks for your query. We believe this issue is not related to the vehicle’s Touch & Go system. If your mobile phone has too many SMS messages stored (within the phone), then the vehicle’s Touch & Go system may not be able to cope with this volume. We would advise deleting some of the messages on your mobile phone that you no longer need and see if this will work. Hope this helps! Many thanks.

  8. I have my new Auris with Touch 2 and GO. I’ve setup my iPhone 6S, Bluetooth and Internet connection works perfect. But I’m unable to see any messages on my car. I’ve checked compatibility on the Toyota web site and it says iPhone can read but not reply messages. It’s impossible for me. When I go to messages on the Touch menu the messages appear empty and I got no notification when new messages are received on the phone.

    1. Hi there,
      Thanks for your post. As per our compatibility checker, you should be able to read SMS messages but not reply to them. If you have not used our Toyota compatibility checker, have you made sure that you are inputting the correct software version for your vehicle? It could be that the wrong checklist is showing up. Hope this helps and if you have any more issues please let us know!

  9. Thanks for your reply and advice. iPhone and Touch 2 and GO versions were correct. What I did was unpair and pair again both from the car menú and finally messages worked. Only receive. But anyway it’s easier to send using voice and Siri. The Auris is amazing, if it was compatible with Apple CarPlay will be the perfect car for me!

    1. Hi Angel,
      Glad to hear you finally got it working! We love to hear when one of our customers is pleased. Many thanks.

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