Toyota Touch & Go – How to send and receive a text message

Toyota Touch & Go enables you to send and receive text messages, but you will first have to check to see if your phone is compatible. All the details are on the Toyota website.

You should only create, read or reply to a text message when you are not driving.

To reply to a text message:
Press the PHONE icon
You can see if there are any new messages in your Inbox
To reply to a message press REPLY FREE TEXT
Or press REPLY TEMPLATE to use a message prepared earlier

To write a new text message:
Press the PHONE icon

The system has 10 pre-prepared template messages but can store up to 15.

Toyota Touch and Touch & Go How to videos:
How to pair your phone
How to make a call and access your phone book
How to play music via Bluetooth or a USB device
How to register your Touch & Go system
How to use sat-nav features
How to carry out an online search
How to send directions to your car

Touch and Go FAQs

By Iain Reid


  1. I have one question which is how can you DELETE text messages on the Touch & Go system.
    I have txt messages which have been deleted from my phone but are still showing on my Toyota touch & go system.

  2. Hi Dave
    Thanks for your post.
    We have run this query past the tech team and they have advised if you delete the message on the phone then it will delete the message on the touch unit as well. This will happen once you connect the phone again.
    Hope this helps.

  3. I have nearly the same problem. When I delete some messages ont the phone, they wil not be deleted on the Toyota touch & go system. Not even when i reconnected the phone. I have also the problem that when i delete the phone on the system, and do a new pair on the Toyota touch & go system it wil not display may messages anymore. If the phone is connected to the system, and i get a messages, it will be apeared on the display, but when i delete that messages again, it will never disappear. I hope you can help me because it is very annoying.

  4. Hi, thanks for getting in touch.
    Unfortunately the text message will stay on the Touch and Go unit for approximately a week and then it will erase itself. You can not delete them one at a time or from a phone. Sorry, it’s not the answer you wanted to hear but hope this helps!

  5. Hi, I have a touch and go system in an Avensis. I have text messages on the unit that I deleted from my phone well over a month ago. How do I get the unit to refresh the messages currently on my phone? I have a Nexus 5 will android 5.01

    1. Hi Mike
      Thanks for your post.
      We have run this query passed our tech team who have advised that the Touch & Go system will hold all messages received whilst the phone is connected, it will over time over write them. To fully remove them you will need to go to the “Settings” menu, and scroll to the bottom, “delete all personal data”. However, please be warned that this will delete all destinations and contacts you have stored but destinations can be backed up to USB prior to this to save time. Hope this helps for now and let us know if you have any other questions.

  6. Hello,

    I have the touch and go system in my Prius however when i sync my iPhone to the system none of the internet functionality and text messages work. Is there any troubleshooting I can do? Reset the system and start again.



  7. Hi Thomas
    Thanks for your post.
    We have run your query past our technical team. They have advised that for internet use you will need to have created a portal account, (via You will also will need to have the Hotspot turned on on your phone. For text messaging you will need to turn on “show notifications” under the phone Bluetooth menu. Hope this helps and let us know if you have any other questions.

    1. Ah Thankyou, its always very simple when you know what you are doing. I shall give it a try later.

      Whilst I am here, how do you update the system or at least check if there is a new system update available?

      1. Hello Thomas
        Thanks for your reply and always happy to help.
        We are just in the process of launching a new update for our satnav systems and this can obtained via your local Toyota dealer. There will also be the facility to download this via the My Toyota tab from our website. In terms of identifying which software version you have you can check this by going into the system information screen in your car. Hope this helps but let us know if you have any other queries.

  8. i can recieve text, but the reply text is not available (not highlighted on screen) is there something I doing wrong. iPhone 5c

    1. Hi Graham. In the bluetooth connection settings, have you turned on ‘Display Notifications’? Hope this helps.

      1. Hi thanks for quick reply.
        I’ve registered on the Internet, show notifications turned on.
        Also I cannot see who the message is from until I look into iPhone messages. No names stored even tho there store in both iPhone and touch and go

      2. Hi Graham. What Toyota car are you trying to set this up on? Could you check the compatibility list here, because it may be that Touch & Go isn’t compatible with the iPhone 5C when showing SMS messages. If it is compatible, then try unpairing and then re-pairing the phone, which could fix the issue. Thanks.

  9. Hi I just got new hybrid Auris and I am not able to see text messages. It shows as unavailable. My phone is paired.

    1. Hello Umang, thank you for your message. You can tick the option to see these messages in your settings menu, since your phone is already paired. Let us know if you require anything else, thank you.

    2. Hello again Umang, just to make this clear, this settings menu described is on your iPhone, is that the system you are using? If you are still having difficulty please let us know.

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