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Toyota Touch & Go, Touch & Go+ and Toyota Touch Pro FAQs

By Toyota Blog

Toyota Touch and Touch & Go How to videos:

How to pair your phone
How to make a call and access your phone book
How to play music via Bluetooth or a USB device
How to register your Touch & Go system
How to use sat-nav features 
How to carry out an online search
How to send directions to your car

See below for our list of the twelve most common questions asked about Touch & Go. If the answer to your question isn’t here, you can contact us by leaving a comment below and we’ll get back to you. Meanwhile, if you need help getting started with Touch & Go, you can watch our how-to videos here. Alternatively, you can register your system, here.

Q1 – Why can’t I find the device ID on my Touch & Go/Touch & Go+?

A – To obtain the device ID on Touch & Go or Touch & Go+ press the “Set up” hard button.  Touch the “General” button on the screen.  Scroll to the bottom screen and select Touch “System information”.  The device ID should now be visible on the screen.

For Toyota Touch Pro, press the “Set up” hard button, touch “Navigation” on the screen and then touch “Online search”.

Q2 – Why isn’t the device ID not recognised on the portal?

A – The device ID on T&G and T&G+ is a 26 digit code which can be made up of numbers letters and symbols. When the ID is entered on the customer portal it needs to be exactly as it shows on the T&G including observing upper and lower case and any symbols like underscores etc but without any spaces.

Q3 – Why don’t connected services work on my 2012 Toyota Prius, Land Cruiser, Land Cruiser V8 and Lexus GS, RX or CT?

A – Your device may not be compatible. A Bluetooth compatibility list for Toyota is available here and here for Lexus.

Q4 – Why is the address I want to navigate to missing?

A – The address could be missing from the mapping, unfortunately there is no way to guarantee that it will be added during the next update.

Q5 – Does my car have the latest map update?

A – You can view the latest available map version via the Downloads section of the T&G Toolbox.

Clicking on the map of Europe shopping trolley icon will show you the version information available, and whether or not you need to download.

Q6 – Do I have to pay for map updates?

A – All map updates are chargeable except for Touch & Go+. This system is supplied with “map care”, which provides 3 years of free map updates (up to a maximum of 6 updates).

Q7 – Do I need to take action if the date code of my new map is out of date?

A – No, the date format within the map ID is not a release date. This date is allocated to the map during the development process. Development of the map can take up to a year.

Q8 – Why won’t my phone connect to the Touch & Go Bluetooth?

A – Your phone may not be compatible. You can check compatibility for Toyota vehicles here, and Lexus vehicles here.

If your phone is listed as compatible but still won’t connect – try deleting the phone/Touch & Go pairing  and reconnecting.

Q9 – Why isn’t the music on my USB stick playing through Touch & Go?

A – There are quite specific requirements for what is “playable media”. You can find this information in the “Audio system operation” section of your owner’s manual.

If  your USB stick is compatible but the music is still not playing, there could be a fault with the stick and you should try another.

If no devices are recognised when you attempt to connect them via the vehicle USB port, there could be a connection issue. You will need to have this checked over by your dealer.

Q10 – How many map updates are there per year? 

A – For Touch & Go and Touch & Go+, there are 2 updates per year. For Toyota Touch Pro, there is 1.

Q11 – My phone is listed as incompatible but works with Touch & Go, why?

A – Only devices that are fully compatible with Touch & Go are listed as compatible.  Some functions can work partially with certain phones, but these would not be listed.

Toyota Touch and Touch & Go How to videos:
How to pair your phone
How to make a call and access your phone book
How to play music via Bluetooth or a USB device
How to register your Touch & Go system
How to use sat-nav features 
How to carry out an online search
How to send directions to your car

426 comments

  1. Hi, i have Toyota yaris 13 plate i can’t seem to connect to bluetooth it says connected on my phone. It doesn’t allow me to click on media or source. What can i do?

    Reply

  2. Hi, the touch screen is registering touches in the wrong place on my 2015 Toyota Yaris, is there a way to fix this or reset the system?

    Reply

  3. Hello, I have just bought a Yaris on a 2012 plate with Touch and Go. The Bluetooth works fine but when I got to navigation it says “system not installed”. Is there any way I can get the software and reinstall it via the usb socket?

    Reply

  4. Hi ,

    I have Toyota Yaris 2014 and I am not able to set up the sat nav which is touch & go. The map doesn’t work as it shows “system not installed “ I followed all instructions and I couldn’t fine system information on general. There is no scrolling down to find system information. How to solve this issue

    Reply

  5. Hi, I just got a yoyota Auris 63 plate and the satnav is saying not installed….what can I do to get it working?

    Reply

  6. I have a RAV 4 2018 model and the Touch 2 and Go screen is cutting out and continually reloading. For instance, when traveling with Navigation showing only (no instructions have been for destination) the screen simply blanks and starts to reload. It goes for a few minutes and then starts to reload. Similarly when using Bluetooth and connected to an iPhone for playing music it will play for perhaps two minutes and then reload. What is the problem? The radio functions as normal.

    Reply

  7. I have a 2012 avensis with Touch & Go. Sat Nav has stopped working, stops on ‘Loading Map’. In settings there is no map ID. Can I load map via USB or CD to install new map?

    Reply

  8. Hi ,
    I have Toyota Yaris 2014 and I am not able to set up the sat nav which is touch & go( i believe). The display shows “system not installed. I would like to know how can I install it.
    Reg. FL14
    Thanks a lot.

    Reply

    1. Hi Rossano, thanks for getting in touch.

      We will need your full registration to confirm this, but it is likely that the vehicle is not equipped with navigation.

      Thanks,

      Toyota UK

      Reply

      2. Hello Rossano,
        Please provide your full vehicle registration so we can double check this for you.
        Thank you.

      4. Hi Rossano, thanks for your comment.

        This vehicle is not equipped with navigation, your local Toyota Centre is best placed to discuss retrofit.

        Thanks,

        Toyota UK

  9. I have Toyota Yaris 2014 and I am not able to set up the sat nav which is touch & go. It shows “system not installed “ when I pressed map/nav hard button. I have followed all instructions and I couldn’t fine system information on general. There is no scrolling down to find system information. How could do I solve this issue?

    Reply

    1. Hi there, thanks for your comment.

      It sounds like your Yaris is not equipped with navigation. Your local Toyota Centre can confirm this and if retrofit is possible.

      Thanks,

      Toyota UK

      Reply

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