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Toyota Touch 2 – how to update maps and software

By Toyota Blog
Toyota Touch 2

It’s easy to keep your Toyota Touch 2 with Go navigation system updated with the latest maps and software using the MyToyota customer portal.

In this video we show you how to update your Toyota Touch 2 system’s maps and software, and below you’ll also find step-by-step instructions.

To get started, you’ll need to log in to your personalised MyToyota area. If you’ve already registered, simply head to MyToyota and enter your email address and password. First time users will need to complete a simple registration process, which is explained in this step-by-step post.

Click on ‘e-Store’, and then scroll down to access the ‘Maps’ section to view available updates for your system. Select an update to get more information on your update.

Select the car to which the update applies, and click ‘Add to Basket’. If you haven’t yet linked your Toyota Touch 2 with Go system to your MyToyota account, the onscreen prompts will help you to do this.

View your basket by clicking ‘Basket’ from the menu at the top of the page. From here, you can proceed through the checkout process, entering your details and choosing the most convenient payment method – either credit card or PayPal.

With checkout complete, click on the ‘Purchases’ area to see your purchased map update and beside the map update are three icons.

To enable the map update you need to click on the KEY icon. You will be given a 16-digit activation key code. Please write this down or print it from the website using the print function.

The second icon will give you a set of instructions on how to download your maps, and the third icon is a link to the actual download. Please download the ZIP file, expand it on your computer or laptop, and save it to a blank USB stick.

Now take the USB stick and the 16-digit activation key and go to your car.

Plug in the USB and follow the onscreen instructions.

You can also update the software of your Toyota Touch 2 system following a similar process. You will not, however, require a 16-digit activation code for software updates. View available updates in the ‘Software Updates’ section of the MyToyota e-Store.

475 comments

  1. Hi. I bought a 2016 RAV4 limited from US ( US military car sales) . I asked all over and no one give me an answer. Can I buy the Europe maps and substitute the US maps? We need them to travel around Europe. The dealer had no idea If I can or not, he just import the cars

    Reply

    1. Hi Cristina,
      Thank you for your post. We have spoken with our technical department and they have advised that this is not possible to use European map updates on your RAV4 limited from the US. Hope this helps and if you have any other questions please let us know.

      Reply

      1. Thank you for your answer. Did them tell you why? I have a sd card into navigation system, why I can replace it with an sd card with european maps?

      2. Hi Cristina,
        Thank you for your quick reply. We have ran this past our technical team again for you and unfortunately this is not compatible due to the car having different specifications. Hope this helps and if you have any further questions please let us know.

  3. Hi. Second try. Original (late last week) seems to have been overlooked.

    Perhaps you could help sort a problem with updating the SatNav on my Auris Excel HSD (registered July 2015) with Touch and Go plus.

    The current software is 4.4.1WH, and Map ID 2014v3. I’m trying to update to 4.5.0 . I downloaded this in .zip form, and extracted the files, and loaded onto a 16GB USB formatted to MSDOS FAT. However, following apparent lack of success with the Disk Utility formatting on my Mac, I bought a new 16GB USB stick, which was formatted to FAT 32 in the shop. Then I loaded the expanded files. Still no success when inserted into the USB port in the Auris. Absolutely no sign of recognising the file.

    Any comments? This is quite frustrating as you can imagine.

    Reply

    1. Hi John. Thanks for your message. From the information you have provided, it appears that you are doing everything right.

      The below information indicates how the structure should be in the USB stick – one folder directory and 5 separate files. Is yours structured in this way?

      “Unzip the contents onto your USB stick*. Verify that the following files/directories are in the root directory:
      – nav (= directory)
      – KaliSWDL.log
      – swdl.iso
      – swdl.iso.md5
      – swdlInstall.iso
      – swdlInstall.iso.md5

      * NOTE:
      The USB stick needs to be FAT 32 formatted, with a capacity of 8 GB or greater. The USB memory should be empty. To check if this is the case, or to get more details, insert the USB stick into you PC / laptop and right-click on the USB icon.

      Which version of 4.5.0 are you downloading, is it 4.5.0H or 4.5.0L?

      Reply

      1. Hello Matt and thanks for getting back to me. All the files are present. I wonder though if the files in the USB should be within a folder, as they appear to be when I open the drive in Disk Utility or already open? The version I have downloaded is 4.5.0H.

      2. The files do not need to be in a separate folder, just unzipped directly to the USB drive. From what we can see, you seem to be doing everything correctly.

        We would suggest downloading the map again, in case one of the files was corrupt, make sure no files are on the USB drive before transferring the files over again. After this, you should see the following after you open the USB:

        – nav (= directory)
        – KaliSWDL.log
        – swdl.iso
        – swdl.iso.md5
        – swdlInstall.iso
        – swdlInstall.iso.md5

        If this still doesn’t work, we’d advise that you try the same from another computer, maybe a Windows based system, or speak to your local dealer, who’ll be able to assist.

      3. Matt. Just an update, following on from my now-vanished reply at about 1415. I amended the way I dragged the unzipped file to the stick drive. Opened the unzipped folder, selected all files and copied to the open D drive. Inserting into the vehicle, seems to start the update process which is ongoing. Apparently the system is 4.5.0H, but then the message changed to “Software Update” “please wait” so I’ve left the stick drive in situ to see whether this works.

      4. Hi John. Comments appear on the blog once they’ve been answered. This would explain your ‘vanished’ comment. We’ve just replied to it with further information. We now see that you’re making some progress. Please keep us updated. Thanks.

      5. Restarted the process this morning. Had to abandon the exercise yesterday as I couldn’t continue to supervise the car whilst it was in “update” mode for over an hour, and the key fob in the car. The screen has been showing Software Update “please wait” for 2 hours now. Not looking good, unless someone can confirm how long this might go on for?

      6. Hi John. Thanks for the update. It certainly shouldn’t take this long. As you are following all the steps correctly, there must be an issue with the USB stick. We understand that you’ve gone out of your way to purchase an additional one and we apologise for the inconvenience. The service personnel at your local dealer will have tried and tested equipment that will allow them to perform the update for you. We suggest that you get in touch with them for further assistance. We’re disappointed that we couldn’t get this sorted for you online and we hope you can accept our apology. Sorry John!

      7. OK Matt. I’m getting in touch with them, again, I might add! No names etc….

        Cheers

        John

      8. hi i have a 2012 verso why do i have to pay for map updates
        one dealer quoted my £200 another £150 and online for £109 , when u pay £12 grand for a car you should not have to pay for updates

      9. Hi Andrew,
        Thank you for your post. We would advise you contact our customer services department who will be able to help with your issue further. Our customer services can be contacted here: po.st/DTEqmG stating your car, registration and multimedia system details and they will be able to help you. Many thanks.

  4. Reading through the other posts, it seems I’m not alone in failing to update my maps using a USB stick.

    I’ve got a 2014 Auris Hybrid Excel that shows software version = 4.3.0L and MapID = 2014 v2. So I went onto my e-Store (I’d previously verified my car against my account) and purchased Map Update 6.7.0L. This I downloaded first to my computer then copied it to an otherwise blank 16GB FAT-32 formatted USB stick.

    When I pop the USB into the car, it first says, “Update detected, reading contents, please wait…” then says, “Oops! Navigation database update has failed due to an… Error text: Update not valid for this device”. Others have posted elsewhere that this could be due to the USB stick itself, so I’ve also tried the same procedure using a different stick. I furthermore deleted the USB and uploaded the latest eStore update to the stick and found that that did successfully update the car.

    So…

    Looks like the stick isn’t the problem (else the eStore update via USB wouldn’t have worked). Also I read elsewhere that it’s important to ensure the suffix on the version has the same letter (e.g. 4.3.0L —> 6.7.0L and not H) but my suffixes match.

    What am I doing wrong? What shall I try next? Has anyone else managed to update their map to version 6.7.0L on an Auris?

    Reply

    1. Hi Rachel,
      Thank you for your post and feedback. We apologise for the issues you are encountering and we would advise contacting our Customer Services: po.st/DTEqmG stating your issues, login details, and if possible a screen shot of where the process is creating an error? This will help us to diagnose the issue you’re having. Hope this helps a little further and if you have any other questions please let us know.

      Reply

      1. Just a quick update to let people know how we resolved this issue:

        – We took the car to our local Toyota service centre who had the same problem and booked an appointment to try again in a couple of weeks time.
        – We used the link provided by Charlotte to raise a service ticket with Toyota.
        – They asked us for the file listing from our USB stick and screenshots of the in-car screen during the failed install process.
        – They recommended we download the package, re-format the USB as FAT32 and try again.
        – Our e-Store “download” button had disappeared so we were going to raise a new ticket.
        – Given their reformat recommendation and previous comments that the car is very sensitive to the USB stick (and that we had originally downloaded the 4GB update package on a Mac) we reformatted the USB on a Windows 10 computer and unzipped the 4GB update package from Windows 10 directly to the USB.
        – Previously we had unzipped the 4GB update package on the Mac and copied the files across to the (FAT32 formatted) USB.
        – When we tried again, the update worked. Total system update time including Western Europe (we skipped Eastern Europe) maps was under 45 min.

        Recommendations for anyone else that might have this problem:
        = Use a Windows computer to download the update package and not a Mac. If you already downloaded the Zip file to a Mac, move the Zip file to a Windows machine before unzipping.
        = Reformat (use “quick” format) the USB to FAT32 from the Windows machine anyway as a precaution
        = Unzip update package from the Windows machine directly to the USB rather than to a temporary directory that you copy across separately.

        Hope this helps.

      2. Exactly the problem I encountered while using a Mac top download and unzip.
        Running the same process on a virtual W10 resulted in successful installation.

        This certainly helped!

      3. The problem on a Mac is that it writes “hidden” files .DS_Store on all disks/USB sticks when it accesses it and which stores a copy of of directory structure and folders to aid fast searches. If you run a utility such as Cocktail and look under files there is a function to remove these hidden files. Then unplug stick WITHOUT going through safe eject. Computer will complain but will not have had a chance to rewrite the .DS file onto stick. You should then be able to update system/maps on Touch & Go. (Just done this on my 2015 Yaris Excel Hybrid and map updated to 2017)

  5. Hi Rachel,
    Thank you for your post and feedback. We are glad you have managed to download the update successfully. Many thanks.

    Reply

  8. I have the new Touch 2 Go in my Rav 4 andI have purchased the 3 year map updates. I then successfully updated to the 2016 software and 2016 maps. The major problem now is….how do I know when the next 2 map updates per year are ready and how to install them? There are no instructions…only how to do the first update. How will I be informed?

    Reply

    1. Hi Tamblyn,
      Thank you for your post. When a map update is ready this will be available on your My Toyota portal. This will take you through the stages of how to install. Hope this helps and if you have any other questions please let us know.

      Reply

  9. i purchase a Yaris Sedan 2016 om Braulio Agost Motors on Puerto Rico. i can’t register my car and yhe dealer don’t appear on the toyota dealers. what can i do to register my car. the bin number of my car not function to register too. thank for every thing you do for help me.

    Reply

    1. Hi Cecilia,
      Thanks for your post. We would advise contacting Toyota Puerto Rico, where your car was purchased. You can contact them here: http://www.toyotapr.com/. Hope this helps and if you have any other questions please let us know.

      Reply

  10. Hi guys I bought a 2015 model Prius plus but touch screen is missing and I want some one to help me to get a cheap one any ideas many thanks

    Reply

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