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Toyota Touch 2 – how to update maps and software

By Toyota Blog
Toyota Touch 2

It’s easy to keep your Toyota Touch 2 with Go navigation system updated with the latest maps and software using the MyToyota customer portal.

In this video we show you how to update your Toyota Touch 2 system’s maps and software, and below you’ll also find step-by-step instructions.

To get started, you’ll need to log in to your personalised MyToyota area. If you’ve already registered, simply head to MyToyota and enter your email address and password. First time users will need to complete a simple registration process, which is explained in this step-by-step post.

Click on ‘e-Store’, and then scroll down to access the ‘Maps’ section to view available updates for your system. Select an update to get more information on your update.

Select the car to which the update applies, and click ‘Add to Basket’. If you haven’t yet linked your Toyota Touch 2 with Go system to your MyToyota account, the onscreen prompts will help you to do this.

View your basket by clicking ‘Basket’ from the menu at the top of the page. From here, you can proceed through the checkout process, entering your details and choosing the most convenient payment method – either credit card or PayPal.

With checkout complete, click on the ‘Purchases’ area to see your purchased map update and beside the map update are three icons.

To enable the map update you need to click on the KEY icon. You will be given a 16-digit activation key code. Please write this down or print it from the website using the print function.

The second icon will give you a set of instructions on how to download your maps, and the third icon is a link to the actual download. Please download the ZIP file, expand it on your computer or laptop, and save it to a blank USB stick.

Now take the USB stick and the 16-digit activation key and go to your car.

Plug in the USB and follow the onscreen instructions.

You can also update the software of your Toyota Touch 2 system following a similar process. You will not, however, require a 16-digit activation code for software updates. View available updates in the ‘Software Updates’ section of the MyToyota e-Store.

475 comments

  1. Most disappointed that my local toyota garage want to charge me £164 for a 1 year update, on 2 year old Rav 4 a bit of a rip off of you ask me!!!

    Reply

      1. Oh come ON Toyota! Be a little more helpful rather than just redirecting to another team which may or may not help.

        I have a simple question: I have just purchased the 3 Year Map Care Plan – my RAV4 connects to my home WiFi whilst sitting on the drive. This being the case, can I download the updates/3 year care plan direct through the MultiMedia device in the car rather than routing or using a phone hotspot? If yes, how? Cn you at least answer that ?

      2. Hi Richard, thanks for your comment.

        We have specialist teams in place to assist with certain queries, which is why we recommend contacting them in some instances.

        Please provide your Vehicle Registration and we can look into this for you.

        Thanks.

  3. My Toyota dealer has quoted me a price of £221.99 to update the satnav in my 66 reg Auris. They say it requires activation key PZ490-EL333-00. Is this normal or is there a cheaper way?

    Reply

    1. Hi Geoffrey, thanks for your comment.

      Yes, this is correct. There are multiple navigation updates available each year, although these are all optional.

      Thanks,

      Toyota UK

      Reply

  4. Your device: ToyotaTouch2 MM17
    Multimedia device ID: ESJx1O5_lSk9Hb8311 EX69TVF. If my device has it build in Apple play thanks

    Reply

    1. Hi Fatmir, thanks for your question.

      This vehicle does not have Apple CarPlay fitted. However, it can be installed.

      Please contact your Toyota Centre to get this fitted.

      Thanks.

      Reply

  5. Hi
    How do i update my sat nav over my wifi, i purchased 3 year map updates and traffic update via the Internet 2 years ago, traffic updates are via my phones Bluetooth, would map update the same way, or do zi download via wifi? If so what is the website i need to enter into my navigation systen?

    Reply

  6. Hi, I need help My Toyota Touch go 2 Freez and doesn’t play, navigation,phone or anything Just Toyota Logo on screen.
    Please help?

    Reply

      1. Hi I got my car in 2021 through motability as I’m disabled
        When picking my car up from the dealership my phone and the cars multimedia system weren’t connected I had no idea how to link them
        I’ve finally downloaded the my Toyota app
        I’ve noticed my car has a wifi but I’m clueless how to set any of it up
        I keep connecting my phone via charging wire to play music and do maps but I’d like to be able to get full use of the systems features and apps
        Can someone please help me with it

  7. Hello there have been told my iPhone with firmware 16.1 in not compatible with my RAV4 2018 with a touch screen 2 unit for Wi-Fi on maps i can’t get it to connect to the internet through my phone I keep getting stuck in traffic jams. The thing is I have just paid £200 for updates what are ok but it will not reroute to avoid jams any ideas pleas am not getting anywhere with my local Toyota garage thanks Gary

    Reply

  8. Evertime I try to purchase Map Updates though your e-store I get an error meesage saying something like: “There is a problem with our website. Please try again later”
    I’ve been trying again for over a week :0(

    Reply

  9. I have paid for connectivity and upgrades, latests system and maps upgrades are not working. I had tried all possible solutions (download few times maps, formatted USB few times contacted support service – with very poor failed solution).
    Reading all answers above looks like Toyota don’t really car with after service and this is not my first time I have tried reach for help or answer. VERY POOR SERVICE !!! with one pointless answer contact help-centre/connectivity – which they useless as well

    Reply

  10. I bought Toyota Rav 4 in 2019 and the set nav never have been right from the day one . I booked the car three time at Toyota at Romford , still the same. They don’t help at all, even I have service plan with them. Very disappointed with their behaviour.

    Reply

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