How to use the Toyota Touch and Touch & Go multimedia systems

The Toyota Touch multimedia system features a 6.1-inch touch screen and a rear-view camera. To this, Toyota Touch & Go adds full map satellite navigation, advanced Bluetooth® connectivity for hands-free calling and music streaming, Google® Local Search, real-time traffic updates, safety camera warnings, text messaging and a host of other connected services. In short, it provides everything you need on the go.

We’ve produced a series of how-to videos, each of which guides you through a different feature of Toyota Touch and Touch & Go.

If you want help registering your Toyota Touch system, please visit our customer portal.

Toyota Touch and Touch & Go How to videos:
How to pair your phone
How to make a call and access your phone book
How to play music via Bluetooth or a USB device
How to register your Touch & Go system
How to send and receive a text message
How to use sat-nav features
How to carry out an online search
How to send directions to your car

Touch and Go FAQs

Toyota Touch 2
Got a question about the new Toyota Touch 2 system – being rolled out across various Toyota models in 2014 – then take a look at our dedicated Touch 2 section by clicking the link below.


  1. Hi, I have recently purchased a Yaris 2013 and have been using a USb to play music. Up until now it has been on random shuffle on all artist, today I went to play a specfic artist but now I can’t get it back to shuffle all songs. When I click all artists it flicks to all albums. How do I get the USB to shuffle all the song from all the artists and not just a specific one?

    1. I have an auras with touch and go plus. the online search with google and tom-tom has stopped working, says service provider not available. i have logged into my toyota to renew licence as it says expired. e store lists as expired but to renew says to go to toolbox which as no option to renew licence for either service . i have renewed all the other licences i.e fuel, twitter, park and go etc and all work fine. i used the online search all the time. i have raised a complaint with toyota on 3/9/16 but as yet have no response. the initial instructions said you had to accept google etc terms and conditions on but this option is no longer available. e store has the search providers listed and you can click on them but it then says download from toolbox. tool box as i said has no option for this . Help Please

      1. Hi David,
        Thanks for getting in touch. Do you have a case number from our customer relations team so we can chase this up for you?

      2. hi case ref is 0618716 .. I keep chasing them but no response. everything worked fine until i renewed my subscriptions on 3/9. I have solved some of the issues i raised with them myself by deleting all the data on my usb stick, reloading toolbox again and taking a new fingerprint and downloading new data. This has not however, allowed google or tom-tom searches to work. I have another car with touch and go and my phone works fine in that with searches so its not a network issue. e store says my subscription to tom tom and google expired and to go to tool box to renew but as I said tool box does not have this option. The web site has recently been updated as you used to have to confirm registration for online services there on registration, not on toolbox, but this option has gone and is mainly about touch 2. my dealer has no idea and I am becoming quite annoyed . my car is still under warranty

      3. I have exactly the same problem, and no one will help, just going around in circles, a good car spoiled by poor service


      4. Head office sorted this out but now licence has expired and have the same issue. Cannot renew on toolbox and other sites shut down or ref you to mytoyota or toolbox . Help

  2. Hi Sara,
    Thanks for your post. The owners manual advises as follows: “Pressing (RDM) changes modes in the following order: Folder random  Disc random  Off” If you’re wanting further information we would advise checking the Owner’s Manual on the My Toyota portal for full details. We would recommend checking that when you are playing music, you have selected “RDM” to shuffle playback. Hope this helps!

  3. Hi Tom,
    We have had advice from our technical department stating that one would need to log their issues with On you will be able to submit a change, Navteq (who supply our maps) will then drive the route and plan it for a future update. However, it takes 18 months to plot/plan and roads are done on a priority basis. If you do log your issue, once something is fixed/mapped you will get a notification which means it will be on an update soon. Hope this helps!

    1. If the instance was a one off I agree with your approach, it’s not. We paid extra for the Nav but can never trust it. Yorkshire moors we have had to open gates and drive down a track. Dartmoor we have had similar. Last week in Devon we were constantly being taken down lanes to save 0.5 of a mile when a A or B road was available. I believe as others have found on here that fastest route does not always mean fastest, it’s more of a shortest. Unnamed lanes are being rated at national speed limit (60mph) but should not be, other sat Navs , many free don’t do this and keep you on the main road. There is a bug in the version and Toyota should be offering a free upgrade as a recall. At this point, I will never trust a Toyota salesman or buy your sat nav again. Happy to communicate off forum if you really want to help. You would also find out why your directors have already replaced the car and therefore we are far from happy Toyota customers!

  4. Hi Tom,
    We’re really sorry to hear that you’ve had such problems. If you do want to speak off forum we would advise contacting customer relations via phone: 0344 701 6202 OR email form here: If you do get in contact someone in customer relations will be able to chat with you in more depth and detail. Hope this helps! Many thanks.

  5. Hi David,
    Thanks for getting back to us. We have spoken to customer relations and someone will be in touch soon to assist you further! Many thanks.

  6. Hi, I have just purchased a 2013 Yaris. It has a reversing camera, so assumed it would have Bluetooth. Nothing seems to work apart from the radio. I was trying to find my Device ID, but don’t even have a system information button. I thought all models comes with Bluetooth as standard?

    1. Hi Helen,
      Do you have your vehicle registration number or your VIN number? We will be able to look at the spec of your car with these details, we will not publish them 🙂

  7. Hi Helen,
    We’ve removed your registration number. We have sent this query to our technical team and will let you know when we hear back from them. Many thanks 🙂

  8. Hi Helen,
    After speaking with our technical team, we can advise that the Bluetooth function can be accessed through the Setup option on your system and then selecting the Bluetooth option.
    Another alternative is pressing the third button down, next to the multimedia screen on the right of your centre dashboard. Select the ‘YES’ option and pair your devices.
    We would have to advise contacting your local dealer if you still can’t connect after trying this.
    You can find your system information by heading to: Setup – General – System Information.
    Hope this helps! 🙂

  9. Hi I have a RAV4 2016 (66) having problems with ipod connection through usb on any of my 3 ipods classic and 2 nano’s i am unable to change album and when trying to do so i get a communication error on touch 2 tried 2 different apple usb cables, my experience of playing music in the car has been very poor so far regardless of whether playing via bluetooth, via usb stick or ipod really disappointing if you’d just left an mp3 capable cd player in these vehicles it would have saved so much grief???

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