How to use the Toyota Touch and Touch & Go multimedia systems

The Toyota Touch multimedia system features a 6.1-inch touch screen and a rear-view camera. To this, Toyota Touch & Go adds full map satellite navigation, advanced Bluetooth® connectivity for hands-free calling and music streaming, Google® Local Search, real-time traffic updates, safety camera warnings, text messaging and a host of other connected services. In short, it provides everything you need on the go.

We’ve produced a series of how-to videos, each of which guides you through a different feature of Toyota Touch and Touch & Go.

If you want help registering your Toyota Touch system, please visit our customer portal.

Toyota Touch and Touch & Go How to videos:
How to pair your phone
How to make a call and access your phone book
How to play music via Bluetooth or a USB device
How to register your Touch & Go system
How to send and receive a text message
How to use sat-nav features
How to carry out an online search
How to send directions to your car

Touch and Go FAQs

Toyota Touch 2
Got a question about the new Toyota Touch 2 system – being rolled out across various Toyota models in 2014 – then take a look at our dedicated Touch 2 section by clicking the link below.


  1. Speaking from the ergonmics point of view and easy-to-use functionality I think that lots of other car manufacturers could learn a thing or two from Toyota;) Keep up the good work.


  2. Having used several other car manufacturers built in systems, i think Toyota has a LOT to learn..
    I find the interface very cumbersome. No single touch to mute sat nav, why does sav talk over the top of phone calls? And its not Touch & Go, its more Touch,Touch,Touch….. Touch and eventually Go. Why Is it so cumbersome to enter and start navigations?
    No road names announced on turn dictions .. ie My Last car would say “take the second exit to follow the A61 towards Sheffield”
    Why no MP3 HDD support?
    This is supposed to be state of the art technology but it feels like first generation. I have to say I find it very dissapointing.

  3. Hi Rob,
    Thank you for your comments on Touch & Go, we find it very useful receiving such feedback and always look to make improvements where possible. We have created a quick guide to help customers get the best out of the Touch & Go system which you can browse here You may like to visit your local Centre as they will be able to give you a full run through of the features and answer specific questions around how you wish to use the Touch & Go system. I hope this helps and many thanks for your comments.

  4. Thanks for the reply but it implys that it is my fault for not knowing how to use the system.. I have read all the guides and manuals so maybe you could answer the specific questions here..
    How do I copy MP3 files onto the HDD?
    Where is the mute button for the sat nav? Or do I constantly have to go into the menus?
    How do I set the sat nav to automatically mute when I am using the bluetooth phone?
    How do I get road numbers to be spoken at junctions?
    All these were available on previous sat navs I have used.. Why not on this system if is supposed to be so much better?
    Additionally, how do I get the speed limits and camera locations updated as there are lots of errors in the data on the device? – The speed limits are so inaccurate I have disabled the feature (speed warnings for 30mph on joining motorway slip roads!) etc

  5. the toyota verso s its very nice and very sporty but there was one more item that i forgot in the toyota yaris it also needs bluetooth back to toyota verso s again it needs bigger booth and larger wheel base broader wheel arches control system voice control steering and colour sat nav front and rea parking cencors automatic front and rear windscreen wipers led lights for front and rear 18inch alloy’speedo meter display on windscreen and that should done on all the toyota models.

  6. Why are my rear view monitor guide lines not display.

    How do I get movies to play on the touch screen. Do I need to load some kind of codex?

    When will Toyota have the navigation software available for the touch screen. Can I please have some kind of ETA and cost

    1. Hi Mark

      Thanks for your question.

      To answer your question fully, could you tell us the Toyota model and which Touch & Go system the questions relate to, thank you.

      1. Hi Richard
        Thanks for comming back to me. Its the new 2012 Auris Hybrid. I have tried checking the system information to get the information on the Touch & Go Device, but I dont get it.



  7. Hi,
    I have a Hilux on order and currently have a loan truck,

    i really like the touch and go but have been having trouble with connecting to the internet via a Blackberry 9860 which appears to be on the supported list. Vodafone tell me the phone is internet enabled, my browswer works fine on the phone, but they are very vauge on the thethering aspect. I also tried a Nokia E71 on T Mobile pay as you go and couldn’t get that to work either. Fully appreciate that Toyota can’t cerfify what the networks provide, but could you advise, which networks does Toyota use to demo the touch and go unit? Just so I can go to that provider and look at their products? Tethering does appear to be a very vauge area. Thanks for all your help
    Regards Paul

    1. Hi Paul

      Thanks for your question, like you said, how a particular phone or network tethers is greatly down to the make, model and network. We shall endeavor to find out who and what we use to demo our Touch & Go systems and get back to you with an answer.

  8. Hi Richard,
    Thanks for your reply, just to let you know I have some good news I finally got my phone to connect touch and go to the car.

    I figured out what the problem is I was in the drive near the house and the Vodafone sure signal box was taking priority and clearly didn’t allow access to the Internet apn. The default settings that touch and go had for Vodafone pay monthly were correct.

    When I switched the phone to 2g so the sure signal box wasn’t being used it all worked fine.

    However it was quite confusing as Vodafone Customer services first line telephone support and the people in the shops said it wouldn’t work.

    It was one of their tech discussion boards that gave me hope that it could work and that’s why I kept trying.

    I think the reason most people say it won’t work is because they assume you are trying to set up an had hoc wifi network like the HTC phones do. They think this is tethering so when you ask if a blackberry can do thethering their default answer is no, because the currently black berry software doesn’t allow you to create a wifi network.

    Ironically the blackberry’s are the only phones to support all touch and go features.

    I can see why quite a number of your customers could get caught out with this if their provider tells them it won’t work when actually it does!

    Anyway very glad I am connected now, looking forward to getting my truck and signing up for an account so I can use the full range of services. Thanks for your help and have a good day

    1. Hi Paul

      Pleased to hear you found a solution and you’ve got it working. Thanks for sharing this and hopefully it will come in useful if anyone else experiences the same problems. Any other questions do let us know.

      Thanks again.

  9. Hi,

    When I press the Nav button, it displays the “System is not installed” message.
    What kind of hardware is Toyota Touch&Go multimedia system based on ?
    Is there a way to port the iGO8 software ?


    1. Hi Zeev

      Thanks for getting in touch, to help us answer your question, could you tell us which Toyota model your question relates to and the year in which it was registered.

      Many thanks.

      1. Hi Richard,

        The question relates to my wife’s Toyota Yaris Syle 2012.



  10. Hi Zeev

    It sounds like you may not have satellite navigation installed in your wife’s Yaris.

    The Yaris Style is not a model sold in the UK, so we recommend that you contact your local Toyota Centre in the country where you purchased the vehicle, as they will best placed to help. Thank you for your questions.

    1. Hi Richard,

      The satellite navigation is a part of the Touch&Go multimedia system, that comes with the TomTom software.
      The TomTom software media (CD/Diskonkey) wasn’t provided with the car, and I’m looking for the way to port the iGO8/Primo software.

Leave a Reply

Your email address will not be published. Required fields are marked *

To be the first to hear about all of our latest news, offers and events, check the box below, we’ll send these communications by email, phone, SMS or post. Be assured that Toyota will only share your personal information with companies that are an integral part of fulfilling the services we deliver. If you would like to find out more about how we process your data please visit our privacy policy for details.

I understand that I can unsubscribe at any time.