How to use the Toyota Touch and Touch & Go multimedia systems

The Toyota Touch multimedia system features a 6.1-inch touch screen and a rear-view camera. To this, Toyota Touch & Go adds full map satellite navigation, advanced Bluetooth® connectivity for hands-free calling and music streaming, Google® Local Search, real-time traffic updates, safety camera warnings, text messaging and a host of other connected services. In short, it provides everything you need on the go.

We’ve produced a series of how-to videos, each of which guides you through a different feature of Toyota Touch and Touch & Go.

If you want help registering your Toyota Touch system, please visit our customer portal.

Toyota Touch and Touch & Go How to videos:
How to pair your phone
How to make a call and access your phone book
How to play music via Bluetooth or a USB device
How to register your Touch & Go system
How to send and receive a text message
How to use sat-nav features
How to carry out an online search
How to send directions to your car

Touch and Go FAQs

Toyota Touch 2
Got a question about the new Toyota Touch 2 system – being rolled out across various Toyota models in 2014 – then take a look at our dedicated Touch 2 section by clicking the link below.


  1. Hey

    I’ve bought a Yaris 2016 hatchback and can’t figure out how to turn off the multimedia system. There’s this button that says ‘PWR’ which I assume stands for power, yet clicking that brings up the current song, if I’m in car mode, but will return to audio select for audio node. Holding it down restarts the multimedia system.

  2. Hi. How can I restore the audio to factory settings? (My bluetooth has suddenly taken a break 🙁 ) I have a Yaris 2012 model

    1. Hi there,
      We’ve spoken with our technical team and they have advised if you need help further than just restoring your audio settings, you should visit your local dealer.
      There is a way to restore the audio back to factory settings however it would mean deleting other personal data also within the multimedia system.
      If you have a Touch and Go system,
      Select the Setup Button > Select General > Select Delete Personal Data > Select Delete (All personal data will be deleted).

      The following personal data can be deleted or returned to their default settings:
      – Phone book Data
      – Call History Data
      – Bluetooth Devices Data
      – Phone Sound Settings
      – Bluetooth Settings
      – Audio Settings

      Hope this helps.

  3. Hi
    I’m facing a very strange problem with my navigation system.
    A message appears on the touch screen “Please insert map DVD” even the DVD is inserted !
    I cant get to know what the problem is..

      1. Hi Saif,
        Thanks for getting in touch with us.
        We would recommend contacting our specialist multimedia team for further help with your enquiry.
        They can be reached here:

    1. Hi Khajee,
      Thank you for your comment. We’ve passed this on to our multimedia team and will be in contact once we have an answer for you.
      Many thanks.

      1. Hello, I’ve registered with “My Toyota” website and to complete and enable apps to be sent to my radio, the site needs the “device id”. Can’t find this and the radio I have is I think the X-Touch which is not on the “How to find your radios device id” section.

        I have a 2016 Aygo on a 66 plate and want to complete the registration on My Toyota. Any ideas???

      2. Hi Neil,
        Thank you for your comment. As you have an X-Touch, it cannot be registered on MyToyota and at the moment there are no apps for X-Touch. Hope this helps.

  4. Hi Liz,
    Thanks for getting in touch. Please could you provide a reg or VIN number, so we can take this further. Many thanks.

  5. Hi, i have a toyota rav4 2013 and the bluetooth which was working now says no bluetooth device paired and when you go into bluetooth options it says bluetooth off and the rest of the menu is greyed out. problem remains when cars is stationary, has been turned off and after unpairing my phone. on a separate issue the car did display an image with tyre pressures, this also has stiopped working, i can no longer find it. help please

      1. Will I be able to receive emails via my iphone 7 on my brand new CHR Excel? The option will not work when I press it.
        Please advise.

  6. Hi Phill,
    Thanks for getting in touch. Unfortunately iPhones, don’t allow emails to be sent across. Thanks.

  7. Hi Toyota,
    On the Aygo (reg 65) Touchscreen what is the battery image shown representing please? My mum thinks the battery of her car battery but I think it is connected to a mobile phone or multimedia.

    1. Hi Laura,

      When the phone is connected to the vehicle, it displays the phone’s battery levels.


  8. I have lost the sound on my 2019 Yaris navigation system. Probably something simple but I can’t work it out. Help please!

    1. Hi Mike,
      Thanks for getting in touch with us.
      Firstly, we’d recommend checking that you haven’t accidentally muted the voice guidance by seeing if the speaker icon has an x next to it when in navigation. If so, just click that button again to unmute the guidance.
      The voice guidance volume can be adjusted by turning the power/volume knob, so we’d also suggest checking that the volume has not been turned down accidentally.
      If this doesn’t work, you can access the navigation prompt volume by displaying the general settings screen, then selecting ‘Volume Settings’. Then, select ‘Navigation prompt volume’ and change the volume as desired.
      Hope this helps!

      1. Thanks, but no luck! Can’t find a speaker icon when in navigation mode. The power/volume knob has no effect, and…..when I eventually found settings……the volume is showing “max”.! So maybe best if I go into my local dealer unless you can suggest anything else.


      2. Hi Mike,
        Thanks for your reply.
        Unfortunately we are unable to suggest anything else.
        We’d recommend taking it to your nearest Toyota Centre so that they can take a look at it for you.
        Apologies we cannot be of any further help.

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