With Toyota Touch and Touch & Go it’s straightforward to play music via your Bluetooth device. You need first to pair your phone to the system.
Press MEDIA
Press SOURCE
Press BLUETOOTH
The system will automatically recognise the device and start playing.
Toyota Touch and Toyota Touch & Go can connect to USB sticks, as long as they are 2.0 and above, and MP3 players.
Simply plug in the USB stick or MP3 player and the system will automatically recognise the device and will start to play the music on the device.
Regardless of whether you are connected via Bluetooth or through the USB port, if there is something specific you want to listen to:
Press OPTIONS
Press BROWSE FOR MUSIC
You can search by Artist, or Album much like you would on an MP3 device.
Toyota Touch and Touch & Go How to videos:
How to pair your phone
How to make a call and access your phone book
How to register your Touch & Go system
How to send and receive a text message
How to use sat-nav features
How to carry out an online search
How to send directions to your car
By Iain Reid
Hi Mark,
Thanks for your post. I have replied to your previous post and we would advise contacting your nearest dealer to take this further as it may be a fault with the Touch & Go system. Your local dealer can be found here: https://www.toyota.co.uk/find-your-dealer.json. Hope this helps!
I quite agree with Mark its not an Apple problem. My other half’s old Yaris had no problem plus it had a CD player, her new one does not. I have been toying with the idea to replace my VW Golf for an Auris but after reading all the posts regarding this problem you have lost a sale. Both my Focus and Golf can play an iPhone with no problems at all in fact any Apple device can be played on both cars. Its about time Toyota listened to its customers and revert back to the old systems like other manufacturers. Lots of people including myself consider a good audio system is essential when buying a car.
Hi Vic,
Thanks for your feedback. Like we have said previously, we do try to offer the highest of quality systems in our cars. We will take your feedback into consideration and pass it on to our team. Many thanks.
Hi Ella,
I was not questioning the quality of the system, I’m sure that “if” you can get it working it will be fine. It’s the way to start it up and get it working that I question, the fact that you have to register it, is another tedious way of working when you just get in the car. It should be; hook an iPod/mobile phone or insert a CD and off you go. Its more important to check you manual to do the serious stuff like safely using the car than fiddling with an audio system which should be straight forward. If Toyota wanted this system to be easy for the client, then this business of getting it to work should have been done at the factory so it would work with any mobile music player, be it a fob or any phone and not left to the owner to be exasperated trying to get it to work. It’s not part of the pleasure of owning a Toyota!
Regards Vic
Hi Vic,
We have no doubt that you weren’t trying to question the quality of the system. If you would like to speak to our Customer Relations team they would happily chat with you about issues you’re having. Hope this helps! Many thanks.
I have a new Fortuner and I have my IPhone 6 linked via Bluetooth, however every time I get into the car, it automatically plays any sound files (voice memos, music…anything) and I don’t seem to be able to stop this from happening. I have disconnected my phone as an audio device but as soon as I turn the car off and turn it on again, it starts playing again.
I have tried turning the volume down but it still does it and simply chews through my phone battery.
I have closed all background apps – no music apps open. I have deleted almost all of my music and voice memos – its getting SOOOOO irritating. If I have my phone off and one of my kids is nearby in their car – it starts playing their music and turns on and off depending on weather we are close enough to be in range. I have to turn it off over and over, while I’m driving.
I have taken the car back to the dealer and neither the sales rep nor anyone in the workshop could solve the issue permanently.
It takes too long to navigate to removing my device as an audio player every time I get into the car and for safety reasons, I don’t want to turn the Bluetooth off permanently.
I’d be grateful for any help.
Hi Hayley,
Thanks for your post. We can see from your details that you are based in Australia. We would have to advise contacting Toyota Australia for further information. Hope they can help! Many thanks.
I know this seems to be a recurring theme above for iPhoners, but I have an android phone (running Marshmallow). I have connected my phone via bluetooth, but the “Browse for Music” option is greyed out. I can play music by over bluetooth, but I have to select the track etc on the phone itself which seems a bit pointless.
I have an Auris Touring Sports hybrid, 63 reg, with the “touch and go” system.
I have tried this with both a Moto G (3rd gen) and an HTC One M9; both running android Marshmallow.
Hi Phil,
Thanks for your post. After speaking with our technical team we can advise it isn’t an option for the Android operating system. Hope this helps!
I think this is very unsatisfactory. Android can support file browsing over Bluetooth, So why have your engineers not implemented it?
Hi Mark. Unfortunately due to the ever-shifting landscape of mobile phone software it can be difficult to ensure full compatibility for every feature. We would recommend ensuring your Touch & Go system is up-to-date (you can do this via MyToyota). We’re sorry we cannot be of more assistance.
Madness. The Android system is technically far superior to the Apple. Toyota need to sort this out with a software update.
I absolutely agree – Marshmallow has been released >1 year and still my toyota won’t let me chose trackes from the “generic” google music player on all our phones.
Options for Toyota
[1] write your own toyota music player app for android
[2] fix the car software
and while Toyota considers this – please fix the automatic start of playing from the USB stick – it cuts in just as you are pulling off – about 40 seconds from car ignition. You cant stop this before it starts. Toyota even rubs this fauult in by advertising this fault as a “feature”. This madness alone is a reason I won’t buy another Toyota until I am sure this is fixed (Our family have happily bought 6 Toyotas up untill now)
Warning Toyota – Compatability with mobile tech and sensible control over the electronics will be a key decider for my next car purchase! You wouldn’t release a new model with such faults in the mechanics of the car.
Toyota used the iOS upgrade two years ago as an excuse for compatibility issues and blamed Apple. It’s time that Toyota sorted this out as its obvious that iOS & Android are not the problem.
Hi Steve,
Continuous updates from operating systems such as iOS and Android make it difficult for the Touch systems to stay compatible with the phones. We do try to solve the issues as quickly as possible. Unfortunately, we do not have access to systems telling us what will be in the next update, and can only advise once we have been informed or the update has been released. Thanks for all your feedback and we will pass it on to our team. Many thanks!
If that is the case why don’t you rid us of this rubbish system and revert back to the tried and tested CD player. My wife has a Yaris and all she can play is the radio. I have a VW Golf and have both a CD player/audio system and have an iPhone connection. Not only does this connection remain faithful at every Apple upgrade with no fuss whatsoever but it does not mind which iPhone is connected i.e. 3Gs, 5 or 6s. please stop blaming Apple and change the whole system, PLEASE!!!!! No system change, no Toyota car purchases!!!!!!
Hi Vic,
Unfortunately, here at Toyota UK we cannot choose what system is put in the vehicles. Comments are passed on to our technical/product team and are duly noted! We will pass this on to our team this morning. Many thanks.
It doesn’t work for apple phones either. I have both apple and android and neither have browse music facility. It remains greyed out like others report on here.
I’m sorry Ella but I don’t understand your answer to my question. You say that you don’t have access to new features (which I understand) and try and provide a fix as soon as possible. However, Apple changed iOS two years ago and you still haven’t fixed the problem. It seems to me that no one is interested in resolving this problem.
Hi Steve,
We can assure you, our team do attempt to resolve issues with our Touch systems. All comments are passed on to our team and they are considered! Unfortunately, we are unable to comment on why certain issues haven’t been resolved or fixed; we don’t have access to this information. We would advise contacting our customer relations team with your concerns, this may be the best route to take for a more structured response. Many thanks!
Ella as this i presume is a bona fide Toyota website i cannot understand why these comments don’t make it to your customer relations team. Surely the point of having such a forum is to help Toyota improve issues that are highlighted by the customers. Is this a waste of time?
Hi there,
Comments are read by our customer relations team and sometimes we advise contacting customer relations as a direct route rather than doing so through the blog. Contacting customer relations directly can also mean speaking to someone over the phone! Many thanks 🙂
My LG G3 phone works for voice calls but not for music. The Bluetooth media music page is blank once I select it and If I play music on the phone nothing happens. Does anyone know why?
Hi Matthew,
After speaking to our technical team, we would advise unpairing the phone from the car and trying again. If this doesn’t solve the issue, contacting your nearest Toyota Centre would be the best option. Hope this helps!
No its not worked I’m afraid so will contact the Toyota Centre. Many thanks.
Hi Matthew,
Sorry to hear that. We think this would be the best option!
I have the same problem, and in my case it was my bluetooth clock on my arm I have to turn off….
Sorry to hear that. We’d recommend contacting Toyota in your region for further assistance. Thanks.
I have just bought a 66 plate Avensis and i can’t believe it will not recognise music on different folders. I paid 20K for this car. My 40 pound kenwood stereo was able to do that. How hard could it be. I am amazed.
Hi there,
We’re sorry to hear you’re having problems. Have you taken it back to the dealer for an inspection of the system?
it plays music but i want to able to have different folders. not just all songs in one folder. i have old songs, new songs, different language songs. this should be basic in any stereo to have different folders.
Hi there,
Thanks for getting back to us. We have spoken with our technical team and you can created playlists by following the instructions below.
Below is the windows process, the playlist needs to be a M3U format.
1. Store your files on your USB stick in your usual manner.
2. Open Notepad in windows. (Press Windows+R to open RUN, type NOTEPAD, click OK)
3. In the Notepad window, type one song per line in the order you want the playlist to play them.You need to put the full name of the file and the extension (e.g.:- .mp3 or .m4a).If you have a file in a subfolder, put the name of the subfolder first, then a backslash () then the song name. Continue like this if you have
subfolders within subfolders.
4. In Notepad, click File then Save.
5. Select your USB stick from the Save In list.
6. Note:- Select “All Files” from Save As Type!.
7. Enter the name for your playlist in the File Name box, and put “.m3u” after it.
8. Press Save and close notepad.
Note: To edit your playlist in future, simply right click the playlist in Windows Explorer and select “Open With” -Notepad.
We understand these are instructions based on a Windows operating system, however in theory; if on a Mac you can save a note document in M3U format, or a iTunes playlist in M3U format then this should work.
Hope this helps!
Hi, I would like to add my name to the list of people who have this problem. I have a GT86 with Touch and Go. I didn’t ever manage to get the browse for music function working with my old iPhone 4, which I put down to it being a bit old. I now have an iPhone 7 which doesn’t work either. The browse button is just greyed out. No amount of adding/removing and re-booting of phone/car helps.
I don’t buy the argument that this is Apple doing something funny or new, Bluetooth specifies a series of standards. As mentioned earler, there is a specific spec for music browsing. My home blueray player can browse music on my phone (both of them) just fine, why can’t my fancy new bluetooth car stereo?
The car has been into the dealer recently and I asked about this. They checked for bluetooth software updates and didn’t find anything available, so there still does not seem to be a solution to this. Is there any info coming out from Japan regarding when this might get fixed?
Re-posted as a new reply so this doesn’t get lost in quite a long thread – moderator, please feel free to remove the original (in reply to Ella Churchill, July 13, 15:37).
Hi Ian,
Thanks for all your feedback. We do pass this on to our technical team! Unfortunately, we have no access to information regarding what will be coming in future updates and the technical department does not have access to this. All we can suggest is downloading the latest updates when they are released. We accept there can be issues on the systems and our teams do attempt to resolve the problems. Be assured that if we had such information we would be providing the customers with it! Hope this helps clear up some of the concerns you’ve been having. Many thanks 🙂
I too have no browse music facility on my 2016 Auris touch n go 2 system. Have tried my old iPhone 6s, my new iPhone 7 and an android phone too. It’s all the same, no browse facility. My wife’s 2017 BMW 1 series has Bluetooth with browse facility so it’s obviously not down to apple or indeed android systems. Apparently touch n go 1 systems had the browse function available? It’s obviously down to Toyota’s new system not working fully.