How to use the Toyota Touch and Touch & Go multimedia systems

The Toyota Touch multimedia system features a 6.1-inch touch screen and a rear-view camera. To this, Toyota Touch & Go adds full map satellite navigation, advanced Bluetooth® connectivity for hands-free calling and music streaming, Google® Local Search, real-time traffic updates, safety camera warnings, text messaging and a host of other connected services. In short, it provides everything you need on the go.

We’ve produced a series of how-to videos, each of which guides you through a different feature of Toyota Touch and Touch & Go.

If you want help registering your Toyota Touch system, please visit our customer portal.

Toyota Touch and Touch & Go How to videos:
How to pair your phone
How to make a call and access your phone book
How to play music via Bluetooth or a USB device
How to register your Touch & Go system
How to send and receive a text message
How to use sat-nav features
How to carry out an online search
How to send directions to your car

Touch and Go FAQs

Toyota Touch 2
Got a question about the new Toyota Touch 2 system – being rolled out across various Toyota models in 2014 – then take a look at our dedicated Touch 2 section by clicking the link below.

966 comments

  1. Hi Scott
    Thanks for your reply. Always happy to help with any questions you may have.
    You will need to ignore my last response as this related to a hybrid rather than the Avensis. Apologies must have got crossed wires on that one! The last satnav upgrade we launched in the UK was at the end of April (version 4.4.1.) this is the same as EUH20150217. We usually work on two upgrades a year if this helps.

  2. I have a 2013 Yaris and I recently purchased a new hard drive to play all my music in the car. I put somewhere in the region of 9000 songs on it, organised it into albums, and plugged it in. How long will the car take to scan all the files before I can play them? And will it do this each time the car starts? I’ve been unable to listen to any of my music so far.

    1. Hi Shane
      Thanks for your post.
      We have run this past our technical team who have advised that you cannot use a hard drive, it has to be a USB stick. There are also limits about playing music in terms of the file size. Full information about this and preferred format in which the music needs to be saved are contained in the vehicle handbook under audio operation. We would need a bit more information about which system you have in order to help you further on this. Let us know.

      1. Hi David

        Why does the car require a usb stick and not a hard drive? I feel this should have been made more clear in the manual as I purchased a hard drive specifically for this purpose. I checked the manual completely for file formats, usb formats and limits on folders and songs too.

      2. Hi Shane
        Thanks for your post and sorry for the delay in replying.
        We did run this past our technical team, the reason is because the Touch & Go does not have the capacity to power a hard drive. We will pass your feedback to the marketing team for the future and sorry that you were unaware. From your post were you able to trace the information about formats? Let us know and we will see what we can do to help.

      3. Hello

        I’m still having problems – I’m using a new flash stick and made sure everything is in the correct format. I put 10 albums on there as a trial run – and the car stereo is only reading 9 of those, and 1 of those 9 albums links to one of the other albums on there. I think my stereo needs to be looked at by someone professional – could someone at my local garage look into this?

      4. The stereo is also not reading the track names correctly from the ID tags. Some of the artist names also aren’t being read correctly.

      5. Hi Shane, sorry you’re still having problems. If you visit your local dealer they will be able to see the issue first hand and advise appropriately. Hopefully they can solve the problem for you. Please let us know how you get on. Thank you.

  3. I have a USB hard drive loaded with 986 folders and about 9000 songs to connect to the car via the USB. How long will it take to scan and play my songs?

    1. Hello Shane
      Just seen this post and see that you are using USB. If you have any problems or do not have access to the manual please let us know.

  4. Hi David

    I have my files ready for playing – the manual contained all the information required on files and folders necessary

  5. I’ve bought a new flash stick and put on one album as a test and this worked fine. However, I put on a second album, and the car said there was no music on the stick. I plugged the stick back into my computer, and the folders had been corrupted and contained no music? How has this happened between the computer and the car? I’m getting very frustrated with the amount of problems this function is causing

    1. Hi Shane,

      That’s not good! We’ve spoken to our technical team who have informed us that the Toyota system isn’t capable of writing to the USB disc, so the problem is likely to have come from your computer. Did you use the ‘Safely Remove Hardware’ button before removing your USB stick from the PC? Try reformatting the stick, pop the music on, and ensure the files are all copied over safely before you remove the USB stick.

      Hope this helps Shane!

  6. I have a 2014 Yaris with Touch &Go and am having problems with music on USB sticks. I have 120 tracks on a 1Gb Kingston stick copied from iTunes that works fine but my 8Gb Hama stick Touch&Go initially recognises only 255 tracks plays the first few ok and then hangs with a blank screen? Both sticks are FAT32 formatted I’ve tried a 2Gb Huke stick which has 153 tracks on it which the Touch & Go thinks contains 255 tracks? And also hangs after a couple of tracks. All tracks are MP3 and as far as I know bit rates are compatible with the manual. Any ideas?

    1. Hi Pete. Sorry to hear you’re having trouble. It can depend on a few things. Different USB sticks have different speed ratings, which is why one stick is working and the other is not. You could look into picking up another stick from the same brand? Alternatively, it could have something to do with the way the folders are organised. If you have sub folders off the root directory of the USB, it can confuse the system. To be sure, we recommend completely reformatting your disc and trying again. Hope this helps Pete.

  7. Hi,
    I have a 13 plate Yaris Hybrid. It’s an SRi model…
    Can anyone tell me why on the Setup Screen it shows Vehicle Settings, but when I go into it there is nothing there.
    What is the point of this menu when there is no sub-menu?
    There are sub-menus for all other things like Audio, Phone, Bluetooth, etc. but nothing for the Vehicle Settings…

  8. We’ve asked our technical team to look into this for you and will be back with an answer very soon. Thanks for raising it with us David.

  9. David, it would seem that your Yaris does not come with the certain functions which would otherwise be there. You are not missing anything that should be there. Apologies if it seemed confusing by offering a menu with no sub menu. Hope this helps.

  10. Hi, just got a new icon and the sat nav is showing the wrong speed limit, showing random numbers like 48 in a 40 and 90 in a 70, also how to I change km to yards? Thanks

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