Toyota Touch & Go: How to pair your phone

Toyota Touch & Go multimedia system allows you to connect your car to your smartphone and access a host of features including hands-free calling and music streaming.

But just how easy is to pair your phone? In this post, and in the video above, we show you just that.

Pairing a device is simple. Whether you are using Toyota Touch or Toyota Touch & Go, the process is exactly the same.

Most mobiles these days have Bluetooth, but it’s worth checking which of the Toyota Touch or Touch & Go features are compatible with your particular phone before you begin. There’s a full list available on

Press SET-UP
Make sure Bluetooth is ON
Check your phone is in Discover Mode/Discoverable
And when the system finds your phone, select it from the list
It will then ask you to accept the connection

If you want to change any of the settings
Press SET-UP
And then choose your device.

Touch & Go users can also connect to the internet. By choosing this option you are allowing your phone to be used as a modem, so you can make use of connected services.

Accept notification
Select your network provider

It’s a one-time set-up process for each mobile and you can have up to four devices connected at the same time.

Toyota Touch and Touch & Go How to videos:
How to make a call and access your phone book
How to play music via Bluetooth or a USB device
How to register your Touch & Go system
How to send and receive a text message
How to use sat-nav features
How to carry out an online search
How to send directions to your car

Touch and Go FAQs
Toyota Touch 2
Got a question about the new Toyota Touch 2 system – being rolled out across various Toyota models in 2014 – then take a look at our dedicated Touch 2 section

Toyota Touch 2 FAQ

By Iain Reid


  1. Have just returned from Germany, lost my way due to satnav not being installed, when reinstalled its self again lost volume on my Bluetooth connection for Music only works on full volume not good when you get traffic reports blows you ear drums any thought why

    1. Hi Martin,
      Sorry to hear you’re experiencing difficulties with the satnav and bluetooth connectivity. We recommend deleting and then repairing your phone to the multi-media system. Your local Toyota dealer will be able to diagnose any problems with your navigation system. We recommend taking your vehicle to them, as this will ensure the technicians experience first-hand the automatic satnav and volume adjustments. To find your local Toyota dealer please visit:
      Hope this helps.

  2. Had the misfortune to try and find a contact on my touch and go system which has two numbers for everyone, and which I find just unbelievable that my HTC phone list contacts with first name then surname , but Toyota decided the customers must use the system the devised so the list is completely the reverse I.E MB Smith , Emergencies RAF Odiham, is RAF Odiham Emergencies, How can this be programmed to work like normal phones

  3. Cannot pair new mobile phone to vehicle’s Bluetooth.
    I have a Toyota Prius (bought March 2012) with built-in Touch and Go for satnav.
    I now cannot pair my new mobile phone Motorola Moto G. Did the obvious – find Bluetooth devices and got a list of other people’s phones but not mine.
    Bluetooth is set to “On” on the phone. Is there something I am not doing ?
    If I dont succeed should I take it into the dealer ?

    1. Hello Mon
      Thanks for your post and sorry to hear about the problem with your phone.
      Have run this past our tech team who have recommended to double check the phone compatibility list and for ease you check here.
      The other option is to check for a setting within the phone that makes it visible for a Blue tooth search. This is setting which provides the ability to be hidden or visible to other devices.
      Hope this helps and let us know how you get on.

  4. Thanks David – succeeded as it was simply making the phone’s bluetooth visible which only lasts for 2 minutes when on.

  5. Trying to get Nokia 108 to connect with the Touch & Go in 64reg Prius T Spirit. Each shows a connection has been made but still fails to work. Cannot get the Compatibity List to check if this phone is suitable.

  6. I want to have my Nokia Lumia 930 connect to my Toyota Touch and Go for calls only. This video shows me how to disconnect for audio and yes this works, but I have to do this EVERY TIME I climb in the car. I want to disconnect permanently for audio so I am connected for calls only at all times. How do I do this?

    1. Hello Norah.
      Thanks for your post.
      We have checked this with our technical team who have confirmed the following, in the car go to the settings menu then choose -> bluetooth -> paired devices -> choose device -> disconnect for audio.
      Hope this helps and let us know how you get on.

  7. I have a Yaris with touch and go, all has been fine with the sat nav – connected to an IPhone 4s up until recently I have been able to do an advance search via Google on the touch and go however when I now try I get a ‘connection failed’ error, the only changes made has been to update to latest iPhone operating system 8.?
    I have unpaired and re-paired the phone with no success – advice please.

    1. Hi Geoff
      Thanks for your post and sorry to read of the problem with the phone operation in your car. It is going to be very difficult for us to reply conclusively here. The reason is because this must be down to the upgrade on your phone as operation was fine prior to this. The system in your car has not changed. We will not be aware of what is involved in the phone software upgrade and can only suggest contacting your phone provider regarding this. Usually our technical advice in these circumstances would be to un-pair and re-pair the phone but we note this has not been successful for you.
      Sorry that we do not have an answer at this stage but we are monitoring this situation with our technical team. They did look at your query and have been made aware of other users cars behaving erratically since the upgrade. However, do stay tuned to our Blog because if we do learn of any resolution then we will be sure to post this.

  8. Further to my query already published on the blog – it seems to be fixed at last, in the last few days Apple released os 8.1.1 it said it was for some bug fixes and 4s issues, I re-paired the phone, with personal hotspot turned on- on the phone, I can now Google through the ‘advanced’ sat nav tab

  9. Who do you advise on missing data on the mapping system. i.e. my house number and most of my road about 80% of them

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