Toyota Touch and Touch & Go How to videos:
How to pair your phone
How to make a call and access your phone book
How to play music via Bluetooth or a USB device
How to register your Touch & Go system
How to use sat-nav features
How to carry out an online search
How to send directions to your car
See below for our list of the twelve most common questions asked about Touch & Go. If the answer to your question isn’t here, you can contact us by leaving a comment below and we’ll get back to you. Meanwhile, if you need help getting started with Touch & Go, you can watch our how-to videos here. Alternatively, you can register your system, here.
Q1 – Why can’t I find the device ID on my Touch & Go/Touch & Go+?
A – To obtain the device ID on Touch & Go or Touch & Go+ press the “Set up” hard button. Touch the “General” button on the screen. Scroll to the bottom screen and select Touch “System information”. The device ID should now be visible on the screen.
For Toyota Touch Pro, press the “Set up” hard button, touch “Navigation” on the screen and then touch “Online search”.
Q2 – Why isn’t the device ID not recognised on the portal?
A – The device ID on T&G and T&G+ is a 26 digit code which can be made up of numbers letters and symbols. When the ID is entered on the customer portal it needs to be exactly as it shows on the T&G including observing upper and lower case and any symbols like underscores etc but without any spaces.
Q3 – Why don’t connected services work on my 2012 Toyota Prius, Land Cruiser, Land Cruiser V8 and Lexus GS, RX or CT?
A – Your device may not be compatible. A Bluetooth compatibility list for Toyota is available here and here for Lexus.
Q4 – Why is the address I want to navigate to missing?
A – The address could be missing from the mapping, unfortunately there is no way to guarantee that it will be added during the next update.
Q5 – Does my car have the latest map update?
A – You can view the latest available map version via the Downloads section of the T&G Toolbox.
Clicking on the map of Europe shopping trolley icon will show you the version information available, and whether or not you need to download.
Q6 – Do I have to pay for map updates?
A – All map updates are chargeable except for Touch & Go+. This system is supplied with “map care”, which provides 3 years of free map updates (up to a maximum of 6 updates).
Q7 – Do I need to take action if the date code of my new map is out of date?
A – No, the date format within the map ID is not a release date. This date is allocated to the map during the development process. Development of the map can take up to a year.
Q8 – Why won’t my phone connect to the Touch & Go Bluetooth?
A – Your phone may not be compatible. You can check compatibility for Toyota vehicles here, and Lexus vehicles here.
If your phone is listed as compatible but still won’t connect – try deleting the phone/Touch & Go pairing and reconnecting.
Q9 – Why isn’t the music on my USB stick playing through Touch & Go?
A – There are quite specific requirements for what is “playable media”. You can find this information in the “Audio system operation” section of your owner’s manual.
If your USB stick is compatible but the music is still not playing, there could be a fault with the stick and you should try another.
If no devices are recognised when you attempt to connect them via the vehicle USB port, there could be a connection issue. You will need to have this checked over by your dealer.
Q10 – How many map updates are there per year?
A – For Touch & Go and Touch & Go+, there are 2 updates per year. For Toyota Touch Pro, there is 1.
Q11 – My phone is listed as incompatible but works with Touch & Go, why?
A – Only devices that are fully compatible with Touch & Go are listed as compatible. Some functions can work partially with certain phones, but these would not be listed.
Toyota Touch and Touch & Go How to videos:
How to pair your phone
How to make a call and access your phone book
How to play music via Bluetooth or a USB device
How to register your Touch & Go system
How to use sat-nav features
How to carry out an online search
How to send directions to your car
Hi,
I have Prius T-Spirit 2015. This week I am not sure what happened to Touch & Go, I lost all my settings such as saved addresses on map and Bluetooth is not working anymore. Bluetooth is turned off and wont turn on back. Could you please help how can i turn the Bluetooth back on? When i click on Bluetooth it takes me to the screen where it says “Bluetooth is off” then no clicking works to turn on the Bluetooth. Please help!!!!!!!!!!
Many thanks in advance
Issa
Hi Issa,
Thanks for your post. After speaking with our technical team, they have advised this may be a system fault. They would suggest heading to your local Toyota dealer so they can take a look at it. You can find your nearest dealer here: https://www.toyota.co.uk/find-your-dealer.json. Hope this helps!
My Avensis 2012 just did the same today, i can’t turn bluetooth on again and i can’t store adresses such as home and work anymore. All other settings such as EQ, when light should be turned on and when doors should lock and all that is still as i put it, it’s just the bluetooth and the gps…
I have checked all fuses and restore settings to factory settings, but it still dosen’t work.
Did you find a solution on our problem
Kasper from Denmark
I have a 2015 yaris with touch and go stereo (without satnav). Unfortunately no cd player with it, and I have a stack load of cd’s (should have paid more attention when buying the car!!). I can’t locate a 3.5mm jack/aux input to connect my personal CD player to it, so I bought a usb to 3.5mm cable hoping that would work, but sadly doesn’t! Very frustrating!! Is there any other way of being able connect a CD player to this system as I really don’t want to have to spend hours copying my cd’s to pc then pc to usb stick. Thanks
Hi Rob,
Thanks for getting in touch. We’re so sorry to hear that you’re having trouble with that. We would have to advise contacting a Toyota dealership for assistance with this. They will be able to best advise on this situation. Do you need help finding your nearest dealer? Many thanks.
Both my wife and I have aygos. In fact we have had 8 between us. This recent one has MyTouch installed where as the others all had a previous system called “car multimedia” The brochure talks about voice, but this system installed doesnt allow for that ? It is really dangerous given the recent accidents and law on using phones whilst driving. This system in the aygo means that to make a call one has to use left hand to scroll down the contacts and then press the contact and then press the green phone to dial or if its one you have dialled before one has to scroll down the list of call history and then press the green phone. This means that you have a system that everytime one uses it for phoning one has to take left hand off the steering wheel and eyes of road for a while too. Thats just for the phone use. Imagine when a text or email comes up on screen what the dangers are then. Also a similar situation using the mirror screen part of the system for scrolling down for a song to be played or chaning radio channel. Two questions : 1. Did no one in Toyota realise that they have fitted a system that is making people illegal and dangerous ? 2, You blog here talks about voice activation so does that mean the aygo can get upgraded ?
Hi David,
Thank you for getting in touch with us. We appreciate you taking the time to voice your concerns with us.
Although there are options to scroll on the device we always ask that our owners abide by the rules of the road and make sure they are stationary when making any major adjustments to our Touch system.
On some of our models there is now the option to have built in voice recognition software, if your car has this option you will see an icon on the steering wheel. You can find out more about it here: http://fal.cn/Qbtt
Thanks
Maria
Absolute rubbish.what a stupid answer. So Toyota provide a system that you can only use safely when stationary…go talk to your managers ..this will make a great story on the TV watchdog
Hi David,
We’re sorry to hear you feel this way. As stated, you can have the voice activation software installed to our models and you would only need to be stationary if you were using certain aspects of the software. This is no different to many manufacturers on the road who offer similar multimedia software. If you would like to discuss this further, please contact our CR team here: http://fal.cn/QFOw
Thanks
Maria
The same situation in my car I have voice activation button on steering wheel of auris but says not installed. How much for voice activation software please . Also something I find really annoying is it won’t show name of cd or the names of cd tracks. I just sold a 2012 vw that did this so I have actually gone backwards š”š”
Hi, I have just purchased the three year map services which includes Cyclops mobile cameras. The new map (6.8.1L) installed without any problems by I cannot see the Cyclops application anywhere although Coyote is there. Is Coyote a replacement for Cyclops? If so then Coyote has warned me that I only have one month free use instead of three years. Can you please clarify for me. Thanks
Hi Steve,
We’re just in talks with our technical department and we’ll get back to you as soon as we hear anything. Thanks for your patience.
Hi Ella, I’m still waiting for an answer on this. The Coyote licence expires soon. My local dealer has no idea, I’m told that Toyota do not provide any information :(. Thanks, Steve
Hi Steve,
Sorry for the delay in response. Coyote is a 3rd party app and is included as a free trial, and the 3rd party manage the subscriptions for this; a full year is Ā£79. Cyclops is a subscription and there is no app.
In the settings for the nav there is a check box called do you wish to have internet speed cameras, having this checked, enables cyclops.
You also need to have a tethered phone – if you have a phone connected for internet and this option enabled, you will have a picture of a speed camera with a + sign on it in the bottom right of the screen.
Note – the speed cameras are overlayed onto the map, it is a social camera reporting tool. The warnings for the cyclops cameras are different to the inbuilt cameras and some customers find it very annoying as it is a continuous beep beep beep until you pass the camera.
We hope this helps.
Hi our 2016 Yaris touch multimedia system doesn’t support iphone 6s music browse function our old iphone 4 worked fine. Apparently the software on the car needs an update, it’s a main dealer job I reckon would there be a charge for doing the update?
Hi David,
Would you be able to provide us with a VIN or registration number? We will be able to look at your system and find out the answer for you.
Can anyone help me get traffic information to interrupt my iPod, does not happen unless it is a suitable station or CD player.
Dab and iPod gets no interruption.
Yaris Icon, 2016 with touch 2 with Go system
Hi Matt,
Sorry for the delay in response, we were in talks with our technical team. Unfortunately, there is no way to get traffic updates to interrupt an iPod when it’s playing music. Many thanks.
Hi can you please tell me if the system in auris 2014 ng is touch and go. Also I cannot find device id to register I followed instructions above but there is no system info
Hi Dolores,
Can you provide us with your registration number or VIN. We are unable to see what system you have in your vehicle without this. You can find your system information by heading to: Setup ā General.
Hi vin is SB1KN3JE30E033538
Thanks Dolores. We’ll chat with our technical team and get back to you.
Hi Dolores,
We can’t seem to search using your VIN, can you provide us with your registration number? Are you UK based?
Hi Ella my reg is 141 Rn 626
I am based in Ireland
Hi Dolores,
Due to you being based in Ireland, we’d have to recommend you speak with Toyota Ireland to confirm this. They will be able to search your reg.
Hi its CX16 HTZ
Hi David,
Apologies for the delay in response. Our technical team have advised that there is a chance that this update may incur a cost. To be 100% sure of pricing, they have suggested you speak to your local dealer. They should be able to help. Many thanks.
The iphone 6 was introduced in 2014/2015 so the 2016 Yaris software should be compatible and have the updated software pre installed, so therefore I cannot see a reason for there to be a charge.
Regards
Hi David,
We are unable to advise on this. Your dealer will have all details you require to find this out.
I think from what I have read my system is Toyota touch as very limited features. My question is if I buy a Toyota touch and go extension box will it be compatible and upgrade my system to touch and go in 2014 Auris. Th yu
Hi Dolores,
You’d need to speak to your local dealer about this.
I too have just bought a Sept 64 reg Auris Touring Sport. When I saw the touch screen I thought I would have sat Nav, fairly standard nowadays, on most cars ? Didn’t even think to ask if it was installed š.
However, not only do I not have Navigation on the car I found recently that I can’t even use MirrorLink to pair my Samsung Galaxy S7 phone Navigation app worth the Touch and Go system !!? Talk about non-backwards upgrades !š± What, other than screwing customers for MORE money, was Toyota doing ?
Furthermore, to get Touch and Go 2 would mean a cost of at least Ā£750, according to my local dealership AND you can’t just buy the Navigation Extension unit you have to buy and replace the complete Touch and Go unit ! š”
Hi there. I have 11,700 songs on my 128GB USB stick. All in specific folder structures based upon the band/album etc. Many were ripped from my CD collection years ago without the full tag details, resulting in “track 1” song titles etc. How do I access and browse the folder structure using my Auris media player. Playlists are OK, but I can’t realistically create new play lists to cover 12 thousand songs.
Hi Nick,
We’ll have a look into this for you and let you know when we’ve heard back from our technical team! Many thanks.
Hi Nick,
The car doesnāt like USBs over 16GB, at this many songs the only way would be playlists or using an ID tagging software to add tags to all the tracks as the system uses these tags to build the database & allow searching.
But with a 128GB stick searching will be slower.
Hope this helps!
I have a 32GB USB which has over 5000 tracks on it, I have each album in its own folder and everything works OK, I tend to use shuffle but can just play one album at a time