Toyota Touch & Go, Touch & Go+ and Toyota Touch Pro FAQs

Toyota Touch and Touch & Go How to videos:

How to pair your phone
How to make a call and access your phone book
How to play music via Bluetooth or a USB device
How to register your Touch & Go system
How to use sat-nav features 
How to carry out an online search
How to send directions to your car

See below for our list of the twelve most common questions asked about Touch & Go. If the answer to your question isn’t here, you can contact us by leaving a comment below and we’ll get back to you. Meanwhile, if you need help getting started with Touch & Go, you can watch our how-to videos here. Alternatively, you can register your system, here.

Q1 – Why can’t I find the device ID on my Touch & Go/Touch & Go+?

A – To obtain the device ID on Touch & Go or Touch & Go+ press the “Set up” hard button.  Touch the “General” button on the screen.  Scroll to the bottom screen and select Touch “System information”.  The device ID should now be visible on the screen.

For Toyota Touch Pro, press the “Set up” hard button, touch “Navigation” on the screen and then touch “Online search”.

Q2 – Why isn’t the device ID not recognised on the portal?

A – The device ID on T&G and T&G+ is a 26 digit code which can be made up of numbers letters and symbols. When the ID is entered on the customer portal it needs to be exactly as it shows on the T&G including observing upper and lower case and any symbols like underscores etc but without any spaces.

Q3 – Why don’t connected services work on my 2012 Toyota Prius, Land Cruiser, Land Cruiser V8 and Lexus GS, RX or CT?

A – Your device may not be compatible. A Bluetooth compatibility list for Toyota is available here and here for Lexus.

Q4 – Why is the address I want to navigate to missing?

A – The address could be missing from the mapping, unfortunately there is no way to guarantee that it will be added during the next update.

Q5 – Does my car have the latest map update?

A – You can view the latest available map version via the Downloads section of the T&G Toolbox.

Clicking on the map of Europe shopping trolley icon will show you the version information available, and whether or not you need to download.

Q6 – Do I have to pay for map updates?

A – All map updates are chargeable except for Touch & Go+. This system is supplied with “map care”, which provides 3 years of free map updates (up to a maximum of 6 updates).

Q7 – Do I need to take action if the date code of my new map is out of date?

A – No, the date format within the map ID is not a release date. This date is allocated to the map during the development process. Development of the map can take up to a year.

Q8 – Why won’t my phone connect to the Touch & Go Bluetooth?

A – Your phone may not be compatible. You can check compatibility for Toyota vehicles here, and Lexus vehicles here.

If your phone is listed as compatible but still won’t connect – try deleting the phone/Touch & Go pairing  and reconnecting.

Q9 – Why isn’t the music on my USB stick playing through Touch & Go?

A – There are quite specific requirements for what is “playable media”. You can find this information in the “Audio system operation” section of your owner’s manual.

If  your USB stick is compatible but the music is still not playing, there could be a fault with the stick and you should try another.

If no devices are recognised when you attempt to connect them via the vehicle USB port, there could be a connection issue. You will need to have this checked over by your dealer.

Q10 – How many map updates are there per year? 

A – For Touch & Go and Touch & Go+, there are 2 updates per year. For Toyota Touch Pro, there is 1.

Q11 – My phone is listed as incompatible but works with Touch & Go, why?

A – Only devices that are fully compatible with Touch & Go are listed as compatible.  Some functions can work partially with certain phones, but these would not be listed.

Toyota Touch and Touch & Go How to videos:
How to pair your phone
How to make a call and access your phone book
How to play music via Bluetooth or a USB device
How to register your Touch & Go system
How to use sat-nav features 
How to carry out an online search
How to send directions to your car


  1. STILL no Touch & Go Toolbox for Mac OS X. The Apple iPhone is one of the most successful mobile phones on the market. Doesn’t it follow then that the owners of iPhones may just have a Mac computer and wish to download your toolbox?


    When you finally get into gear by introducing a SIRI button into a forthcoming vehicle will you still not realise the importance of the Mac market?

    1. Hi Christian
      Thanks for your post and sorry for the delay in replying.
      We do understand your comments and have taken these onboard for consideration in future specification updates.
      In the meantime we can only apologise for the inconvenience caused.

  2. I know itsonly a mall thing, but I wish my T&G would display the station information broadcast with each DAB station. Does anybody else miss this?

    1. Hello Paul
      Thanks for your post.
      Sorry that this information does not appear, we will make our product team aware of this.

  3. Hi, I have a Prius Wagon with Touch Pro and can’t find out how to make a fingerprint in a USB Pen.
    The “Save to USB” button doesn’t appear, neither in “GeneralSystem information” nor in “NavigationOnline search”.
    Where can I find it???

    1. Hi Nuno,
      Thanks for your post.
      If you have a US specification vehicle this will be harder for us to answer as we will only hold information for UK models. Also, if you have what we call a Prius + (I believe this is called a Prius v in the US) then our Prius + is not available with Pro in our market. For our market Touch Pro doesn’t have any customer downloadable features (map updates or applications) so the fingerprint isn’t required. If you need any help with contact details for Toyota US please let us know.
      Hope this helps.

  4. Texting now works!!!!! I have an LG Nexus 4 and just updated it to android kit kat 4.4 and I can now she’s and receive texts from my phone. Before it was unavailable…

    1. Hi Artur
      Thanks for your post.
      Sorry that this is the case regarding Macs and we apologise for the inconvenience caused. We will pass on your feedback to the product team regarding your disappointment with the compatibility issue. We should also let you know it is unlikely this will change in the future.

  5. my last car was a toyota Aygo Go with built in tom tom which displayed speed limit for the area i was driving in,also my calculated speed im doing & when i went over the speed limit it would alert me ,the toyota touch & go isn`t a patch on
    my last car as it doesnt display actual speed of the car or give me a audiable warning when going faster than the limit stated even with device volume up on full ! only flashes red on screen where speed limit should be ,im very dissapointed that iv`e parted with £650 for this item,when a portable tomtom for £150 would perform better 🙁

    1. Hi Ian
      Thanks for your post.
      Thanks for your comments regarding speed limits and audible warning. You can set a warning when the limit is exceeded by a certain amount. In order to do this you will need to touch the options tab on the map screen, then touch map settings, then speed limits, and you can set how much (in mp/h) over the speed limit you need to be before the warning will sound.
      Hope this helps.

    1. Hi Jim
      Thanks for your post.
      Some specifications of Touch & Go have DAB fitted as standard however a kit is available to convert nearly all our other models. If you had a specific model in mind then we would be happy to check this for you.
      Hope this helps.

  6. How can I change my phone contacts to show first name first. I have tried reversing the names on my iphone and refreshing the contacts on the touchscreen but the address book in my Auris still shows last name first.
    Any Suggestions?????

    1. Hi Ron
      Thanks for your post.
      Have checked this query with our technical team but unfortunately it is not possible to change this to reverse the names. It is basically the way the system has been set up. Thanks for your feedback on this though.

  7. I have just had a T&G installed, and it keeps asking my phone for map update. It beeps every few minutes and is driving me mad, but I cannot see any way to stop it short of turning off my phone which defeats thew whole purpose of having it!! How can I stop this??

    1. Hi Fran
      Thanks for your post.
      We have run this past technical but have not heard of this before. Map updates aren’t carried out via Bluetooth so this sounds strange. As per your other post regarding the map update, we would recommend that you again speak to the supplying dealer about this.
      Hope this helps.

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