Toyota Touch and Touch & Go How to videos:
How to pair your phone
How to make a call and access your phone book
How to play music via Bluetooth or a USB device
How to register your Touch & Go system
How to use sat-nav features
How to carry out an online search
How to send directions to your car
See below for our list of the twelve most common questions asked about Touch & Go. If the answer to your question isn’t here, you can contact us by leaving a comment below and we’ll get back to you. Meanwhile, if you need help getting started with Touch & Go, you can watch our how-to videos here. Alternatively, you can register your system, here.
Q1 – Why can’t I find the device ID on my Touch & Go/Touch & Go+?
A – To obtain the device ID on Touch & Go or Touch & Go+ press the “Set up” hard button. Touch the “General” button on the screen. Scroll to the bottom screen and select Touch “System information”. The device ID should now be visible on the screen.
For Toyota Touch Pro, press the “Set up” hard button, touch “Navigation” on the screen and then touch “Online search”.
Q2 – Why isn’t the device ID not recognised on the portal?
A – The device ID on T&G and T&G+ is a 26 digit code which can be made up of numbers letters and symbols. When the ID is entered on the customer portal it needs to be exactly as it shows on the T&G including observing upper and lower case and any symbols like underscores etc but without any spaces.
Q3 – Why don’t connected services work on my 2012 Toyota Prius, Land Cruiser, Land Cruiser V8 and Lexus GS, RX or CT?
A – Your device may not be compatible. A Bluetooth compatibility list for Toyota is available here and here for Lexus.
Q4 – Why is the address I want to navigate to missing?
A – The address could be missing from the mapping, unfortunately there is no way to guarantee that it will be added during the next update.
Q5 – Does my car have the latest map update?
A – You can view the latest available map version via the Downloads section of the T&G Toolbox.
Clicking on the map of Europe shopping trolley icon will show you the version information available, and whether or not you need to download.
Q6 – Do I have to pay for map updates?
A – All map updates are chargeable except for Touch & Go+. This system is supplied with “map care”, which provides 3 years of free map updates (up to a maximum of 6 updates).
Q7 – Do I need to take action if the date code of my new map is out of date?
A – No, the date format within the map ID is not a release date. This date is allocated to the map during the development process. Development of the map can take up to a year.
Q8 – Why won’t my phone connect to the Touch & Go Bluetooth?
A – Your phone may not be compatible. You can check compatibility for Toyota vehicles here, and Lexus vehicles here.
If your phone is listed as compatible but still won’t connect – try deleting the phone/Touch & Go pairing and reconnecting.
Q9 – Why isn’t the music on my USB stick playing through Touch & Go?
A – There are quite specific requirements for what is “playable media”. You can find this information in the “Audio system operation” section of your owner’s manual.
If your USB stick is compatible but the music is still not playing, there could be a fault with the stick and you should try another.
If no devices are recognised when you attempt to connect them via the vehicle USB port, there could be a connection issue. You will need to have this checked over by your dealer.
Q10 – How many map updates are there per year?
A – For Touch & Go and Touch & Go+, there are 2 updates per year. For Toyota Touch Pro, there is 1.
Q11 – My phone is listed as incompatible but works with Touch & Go, why?
A – Only devices that are fully compatible with Touch & Go are listed as compatible. Some functions can work partially with certain phones, but these would not be listed.
Toyota Touch and Touch & Go How to videos:
How to pair your phone
How to make a call and access your phone book
How to play music via Bluetooth or a USB device
How to register your Touch & Go system
How to use sat-nav features
How to carry out an online search
How to send directions to your car
Hi,
I wish to update the firmware of my GT86 touch and go unit, i am not bothered about a map update.
The device is barely usable. The sat nav crashes randomly and the Ipod interface wont let me swap between albums. I am on version 1.71 at the moment. Please provide a firmware only upgrade path for me, i am in warranty so expect this to be free of charge.
Thanks
Steve
Hi Steve, thank you for taking the time to contact us. We’re sorry to hear you’re happy withe your navigation system. Your local Toyota centre can carry out a software update on your car under warranty. We recommend contacting your local Toyota dealer directly to organise this. Please visit: http://po.st/C2m9R6. We hope this helps.
Did you ever get this sorted? What is the latest few version?
Hi, yes i got it sorted. In the end the garage had to replace the entire Sat Nav unit as it was so out-of-date there wasn’t an upgrade path to fix the issues. If you are in warranty they should take care of it for you
How can i set the speed camera alerts on my touch and go plus . There seems to be no information like my previous just touch nav on my avensis.
Hi Fred,
Thank you for your post. If you have Touch & Go +, or Touch 2 with Go +, the speed camera warnings will be available, and can be switched on in the map settings. However to determine where the setting will be found we would need to know what system is fitted. Hope this helps and any other question please let us know.
Hi – I have recently purchased an Auris Excel Tourer. Can you tell me what is the latest information as regards the email and texting compatibility with an iPhone 5S?
Hi Graham,
Thank you for you post. We have spoken with our technical team and they have advised that iPhone 5S only offers the ability to see text messages that are received by the phone while it’s connected to the car via Bluetooth. Messages cannot be replied to and historic messages cannot be seen. To be able to see the messages “Show notifications” will need to be switched on in the Bluetooth connections menu in the phones settings. The iPhone does not support any email functions. Hope this helps clarify and if you have any other questions please let us know.
Help! Can’t find in the handbook how to turn off traffic updates that interrupt the playing of music?
Hi Dawn,
Thank you for your post. Traffic announcements can be turned off through the cars audio settings by switching the function TA to OFF. Hope this helps and if you have any other questions please let us know.
When will a update to the maps be released?
Current map is over 6 months old at June 2015
Hi James,
Thank you for your post. Map updates are released twice a year. We have checked this query for you and our last map update was October 2015, therefore we would advise visiting your local Toyota Dealer who will be able to help with this. Hope this helps and if you have any other questions please let us know.
I have Touch and Go 2 in my 2012 RAV4. When I first bought it a couple of years ago, I paid for a map update via the Touch and Go Toolbox and installed it.
This week, I checked for software updates, after taking a system usb copy, and under Updates in Toolbox, it said I had one new package to install, Map of Europe.
I downloaded it (which took a few hours) and when installing it in the car, I got a message about it being an existing version. I installed it anyway. This all went ok but I ended up with the same 2013 map date version as I already had, so the onscreen message about the existing version was correct.
I then took another system usb copy and when used in Touch and Go toolbox, it still said I had a new package to install, Map of Europe.
I’m assuming now that this ‘new package’ is actually the one that I already have but the Updates section doesn’t state the map version, so there is no way of confirming this.
For any future updates, how do I tell if they are new or just repeating what I already have? How do I tell what version a “new package to install” is in case it isn’t a new version at all? I would like to avoid a download that takes several hours if it is unnecessary.
Hi John,
Thank you for your post. We have spoken with our technical department and they have advised under the downloads tab there should be an option to see what the latest map version is and the cost of the update, if this version is newer than the one you have you will need to pay for this download. If you would like a demonstration of this your local Toyota Dealer will be able to help you further. Your local Toyota dealer can be found here: https://www.toyota.co.uk/world-of-toyota/find-your-dealer.json. Hope this helps and if you have any other questions please let us know.
Hello – On my Yaris 2012 one of the contacts on my list has moved to the top but on my mobile in the correct place. How can I move this on the car contact list?
Thanks. Pauline
Hi Pauline,
Thank you for your post. We have spoken with our technical department and they have suggested un-pairing your phone with the Bluetooth connection and repairing this to see if this change has taken place. Many thanks.
Hello Charlotte. Thanks for the advice. In the end I just deleted the contact from my mobile and refreshed my phone book and then she disappeared from the top of my list. When I added her details again on my phone and refreshed, she then appeared in the right place not at the top.
Regards,
Pauline
Hi Pauline. We’re glad that you have been able to resolve this issue. We hope you enjoy the rest of your week. Thanks.
Hi, I have just changed my Yaris Hybrid for a new Auris Excel. On the Yaris satnav, if I had several stopovers entered, the display would show the final arrival time and distance. On the Auris satnav however, the display only shows the time and distance to the first stopover. Is there any way that this can be changed?
Hi Peter. Thanks for your question. Please send the reg of your new Auris Excel to matt.searle@tgb.toyota.co.uk. We’ll pass this info to our tech team.
Any update please?
Hi Peter,
Thank you for your post. We have run this past our technical department and they have advised after testing similar vehicles and checking other resources, it would appear that this is how the system functions now. Unfortunately there is no way of displaying the final destination ETA once a stopover is added. It will instead revert to the ETA of the stopover destination first. Hope this helps and if you have any other questions please let us know.
Which now makes the ability to add multiple stopovers totally useless for me. But thank you anyway.
i have a New Auris excel tourer with a touch2 go plus, i seem to have lost the setting screen for adjustments like “turn indicator” which i want to set from 3 to 5, I can get to Vehicle customisation but there are only 3 options in that heading, how do i get to the correct screen
Rod