Toyota Touch & Go, Touch & Go+ and Toyota Touch Pro FAQs

Toyota Touch and Touch & Go How to videos:

How to pair your phone
How to make a call and access your phone book
How to play music via Bluetooth or a USB device
How to register your Touch & Go system
How to use sat-nav features 
How to carry out an online search
How to send directions to your car

See below for our list of the twelve most common questions asked about Touch & Go. If the answer to your question isn’t here, you can contact us by leaving a comment below and we’ll get back to you. Meanwhile, if you need help getting started with Touch & Go, you can watch our how-to videos here. Alternatively, you can register your system, here.

Q1 – The Touch & Go Toolbox informs me that there is an important update to install when I insert my USB stick with the fingerprint taken from the vehicle on it. When I plug the USB stick into my Touch & Go it doesn’t recognise the update, why?

A – This update needs to be downloaded onto the USB stick to allow any selected system updates to be passed from the Toolbox to the car.

To do this, insert the fingerprint USB stick into your home PC or laptop with the Toolbox programme open. Accept the update, and then open the “Downloads” section of the Toolbox. Select the download (application or map update) that you require and once it is paid for (if payment is required) you can download the update to the USB stick from the “Updates” section of the Toolbox.

Q2 – Why can’t I find the device ID on my Touch & Go/Touch & Go+?

A – To obtain the device ID on Touch & Go or Touch & Go+ press the “Set up” hard button.  Touch the “General” button on the screen.  Scroll to the bottom screen and select Touch “System information”.  The device ID should now be visible on the screen.

For Toyota Touch Pro, press the “Set up” hard button, touch “Navigation” on the screen and then touch “Online search”.

Q3 – Why isn’t the device ID not recognised on the portal?

A – The device ID on T&G and T&G+ is a 26 digit code which can be made up of numbers letters and symbols. When the ID is entered on the customer portal it needs to be exactly as it shows on the T&G including observing upper and lower case and any symbols like underscores etc but without any spaces.

Q4 – Why don’t connected services work on my 2012 Toyota Prius, Land Cruiser, Land Cruiser V8 and Lexus GS, RX or CT?

A – Your device may not be compatible. A Bluetooth compatibility list for Toyota is available here and here for Lexus.

Q5 – Why is the address I want to navigate to missing?

A – The address could be missing from the mapping, unfortunately there is no way to guarantee that it will be added during the next update.

Q6 – Does my car have the latest map update?

A – You can view the latest available map version via the Downloads section of the T&G Toolbox.

Clicking on the map of Europe shopping trolley icon will show you the version information available, and whether or not you need to download.

Q7 – Do I have to pay for map updates?

A – All map updates are chargeable except for Touch & Go+. This system is supplied with “map care”, which provides 3 years of free map updates (up to a maximum of 6 updates).

Q8 – Do I need to take action if the date code of my new map is out of date?

A – No, the date format within the map ID is not a release date. This date is allocated to the map during the development process. Development of the map can take up to a year.

Q9 – Why won’t my phone connect to the Touch & Go Bluetooth?

A – Your phone may not be compatible. You can check compatibility for Toyota vehicles here, and Lexus vehicles here.

If your phone is listed as compatible but still won’t connect – try deleting the phone/Touch & Go pairing  and reconnecting.

Q10 – Why isn’t the music on my USB stick playing through Touch & Go?

A – There are quite specific requirements for what is “playable media”. You can find this information in the “Audio system operation” section of your owner’s manual.

If  your USB stick is compatible but the music is still not playing, there could be a fault with the stick and you should try another.

If no devices are recognised when you attempt to connect them via the vehicle USB port, there could be a connection issue. You will need to have this checked over by your dealer.

Q11 – How many map updates are there per year? 

A – For Touch & Go and Touch & Go+, there are 2 updates per year. For Toyota Touch Pro, there is 1.

Q12 – My phone is listed as incompatible but works with Touch & Go, why?

A – Only devices that are fully compatible with Touch & Go are listed as compatible.  Some functions can work partially with certain phones, but these would not be listed.

Toyota Touch and Touch & Go How to videos:
How to pair your phone
How to make a call and access your phone book
How to play music via Bluetooth or a USB device
How to register your Touch & Go system
How to use sat-nav features 
How to carry out an online search
How to send directions to your car



  1. Have a 20 Aygo. Playing music from flash drive,plays tracks from individual albums in alphabetical order rather than normal album order. Never had problem with previous Aygos. It’s driving me nuts. Toyota dealer had ideas at first service.

  2. I have a 63 plate RAV 4, Vin JTMRBREV70D027442 & Multimedia device ID: Bb9GJSqv8jMLQELw7OV7rw7721my . My current map is EUL20130409.
    I put all the above details in to upgrade the Sat Nav and when asked for software ref I typed it as shown2.8.4L,
    It came back as Map upgrade not compatable.
    The unit has the Number53889 on the front, what Satellite system is it ?
    As I cant download a map, can I upgrade the map & how.

  3. I have a Touch and Go system and would like to update the map. I’ve signed in to Toyota’s e-store and registered my car and device ID, but when you try to get a map update it says “If your vehicle was produced before 2014 and does not have a multimedia system which is: Touch & Go 2 please visit to update your map.”. Then when you visit that website it just gives a blank page. I’d be grateful for some advice, thanks.

  4. I have a Touch 2 with Go + in my Toyota Auris, the problem I am having is that whenever I am charging my apple phone it won’t let me play music from my spotify. Music plays from apple music. I can only play music from spotify using the bluetooth connect which doesn’t work whenever I am charging my phone. Help!

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