Toyota Touch & Go, Touch & Go+ and Toyota Touch Pro FAQs

Toyota Touch and Touch & Go How to videos:

How to pair your phone
How to make a call and access your phone book
How to play music via Bluetooth or a USB device
How to register your Touch & Go system
How to use sat-nav features 
How to carry out an online search
How to send directions to your car

See below for our list of the twelve most common questions asked about Touch & Go. If the answer to your question isn’t here, you can contact us by leaving a comment below and we’ll get back to you. Meanwhile, if you need help getting started with Touch & Go, you can watch our how-to videos here. Alternatively, you can register your system, here.

Q1 – The Touch & Go Toolbox informs me that there is an important update to install when I insert my USB stick with the fingerprint taken from the vehicle on it. When I plug the USB stick into my Touch & Go it doesn’t recognise the update, why?

A – This update needs to be downloaded onto the USB stick to allow any selected system updates to be passed from the Toolbox to the car.

To do this, insert the fingerprint USB stick into your home PC or laptop with the Toolbox programme open. Accept the update, and then open the “Downloads” section of the Toolbox. Select the download (application or map update) that you require and once it is paid for (if payment is required) you can download the update to the USB stick from the “Updates” section of the Toolbox.

Q2 – Why can’t I find the device ID on my Touch & Go/Touch & Go+?

A – To obtain the device ID on Touch & Go or Touch & Go+ press the “Set up” hard button.  Touch the “General” button on the screen.  Scroll to the bottom screen and select Touch “System information”.  The device ID should now be visible on the screen.

For Toyota Touch Pro, press the “Set up” hard button, touch “Navigation” on the screen and then touch “Online search”.

Q3 – Why isn’t the device ID not recognised on the portal?

A – The device ID on T&G and T&G+ is a 26 digit code which can be made up of numbers letters and symbols. When the ID is entered on the customer portal it needs to be exactly as it shows on the T&G including observing upper and lower case and any symbols like underscores etc but without any spaces.

Q4 – Why don’t connected services work on my 2012 Toyota Prius, Land Cruiser, Land Cruiser V8 and Lexus GS, RX or CT?

A – Your device may not be compatible. A Bluetooth compatibility list for Toyota is available here and here for Lexus.

Q5 – Why is the address I want to navigate to missing?

A – The address could be missing from the mapping, unfortunately there is no way to guarantee that it will be added during the next update.

Q6 – Does my car have the latest map update?

A – You can view the latest available map version via the Downloads section of the T&G Toolbox.

Clicking on the map of Europe shopping trolley icon will show you the version information available, and whether or not you need to download.

Q7 – Do I have to pay for map updates?

A – All map updates are chargeable except for Touch & Go+. This system is supplied with “map care”, which provides 3 years of free map updates (up to a maximum of 6 updates).

Q8 – Do I need to take action if the date code of my new map is out of date?

A – No, the date format within the map ID is not a release date. This date is allocated to the map during the development process. Development of the map can take up to a year.

Q9 – Why won’t my phone connect to the Touch & Go Bluetooth?

A – Your phone may not be compatible. You can check compatibility for Toyota vehicles here, and Lexus vehicles here.

If your phone is listed as compatible but still won’t connect – try deleting the phone/Touch & Go pairing  and reconnecting.

Q10 – Why isn’t the music on my USB stick playing through Touch & Go?

A – There are quite specific requirements for what is “playable media”. You can find this information in the “Audio system operation” section of your owner’s manual.

If  your USB stick is compatible but the music is still not playing, there could be a fault with the stick and you should try another.

If no devices are recognised when you attempt to connect them via the vehicle USB port, there could be a connection issue. You will need to have this checked over by your dealer.

Q11 – How many map updates are there per year? 

A – For Touch & Go and Touch & Go+, there are 2 updates per year. For Toyota Touch Pro, there is 1.

Q12 – My phone is listed as incompatible but works with Touch & Go, why?

A – Only devices that are fully compatible with Touch & Go are listed as compatible.  Some functions can work partially with certain phones, but these would not be listed.

Toyota Touch and Touch & Go How to videos:
How to pair your phone
How to make a call and access your phone book
How to play music via Bluetooth or a USB device
How to register your Touch & Go system
How to use sat-nav features 
How to carry out an online search
How to send directions to your car



  1. Just bought a Yaris second hand. The audio system is pretty much useless. It won’t even load the ID number from the general settings tab.
    Is there anyway I can do a factory reset on the software to make it work properly again?

  2. Recently purchased a 2013 Rav4 Invincible. It’s got Touch and Go. I’ve successfully paired my Pixel3a and can use bluetooth, control music from the steering wheel controls etc. I’ve not been able to connect to the internet on the touch and go though. I have entered my Login and Password details for the Toyota website, I’ve registered the device with the ID. I understand the problem may be because my phone does not have DUN. I have been advised to try an android App to emulate a DUN modem. Do you recommend a particular app to make this work?

    1. Hi Ulfilas,

      Thanks for getting in touch. Could you please provide us with your reg? We can then look into this for you with our multimedia team.


    2. Forget it… I discovered that by switching on Bluetooth Tethering on my phone.. it works. I can connect to goole search and POI etc

  3. Hello TOYOTA Team.
    Just bought a Yaris 20130 second hand but it dont have System Information in General.
    Can you help me to find my device ID because without it i cant register my device on web site ?

    Thank you in advance

  4. I have a 2011 Yaris with Touch and Go. Recently had a flat battery and since charging, the Touch and Go unit is dead! No display. Checked all fuses okay. Is there a key sequence for resetting / rebooting / switching on?

  5. Morning,

    Like a few posters, I am trying to register the Touch & Go unit on my recently acquired second-hand Yaris (2013) FH03JMH but there is no option for Device ID in Setup->General, just Language, Beep, Animation, Delete personal data. Any ideas?

  6. Hi Toyota,

    I recently bought a land cruiser 2017 invincible x model, it’s got Toyota touch 2 with go. My iPhone 11 pairs, can connect for calls, music and everything else. However, if I push the talk button it uses Siri, not toyotas talk and if I ask Siri to change music the infotainment system crashes reboots and then will only open the car info screen. If I hold the on off power button for infotainment, to reboot the infotainment system, it will open 100.24 (smooth fm) but it’s stuck on that. To get it to work and play music over Bluetooth again I have to stop the car turn the ignition off and on again.

    Is this expected behaviour? Feels like a bug to me, spoke to my garage but they said it’s not covered by warranty. Is that correct?

    Hoping to get this sorted, I’d rather be using voice commands to change music/make calls etc than a screen and I really don’t want to be stuck on the M6 with just smooth fm for company (no offence smooth fm but 4 hours is too much).

    Many thanks,


    1. Hi Dave,
      Thanks for getting in touch with us. We agree, 4 hours of Smooth FM might be a little much!
      We’d recommend getting in touch with our specialist multimedia team for further help with your query.
      They are best placed to look into your situation and make any necessary recommendations.
      You can contact them, here:

  7. Hello,
    I have a 2011 Toyota Yaris III (XP130), and it’s equipped with a touch & go looking the same as in the picture in this article. Is it possible to upgrade this unit to a newer one, e.g. touch & go 2? Does it make sense to upgrade it?

    Kind regards

    1. Hi there,
      Thanks for getting in touch with us.
      We can only advise on UK specification models, so we would recommend contacting the Toyota distributor in your region for further help with your enquiry.

  8. Hiya in my old Yaris 2011 I am trying to update the map and when I enter my software version which is 1.7.9L the I get this error “Entered version is either invalid or not applicable for this product” – What should I do then? Thanks

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