Toyota Touch & Go, Touch & Go+ and Toyota Touch Pro FAQs

Toyota Touch and Touch & Go How to videos:

How to pair your phone
How to make a call and access your phone book
How to play music via Bluetooth or a USB device
How to register your Touch & Go system
How to use sat-nav features 
How to carry out an online search
How to send directions to your car

See below for our list of the twelve most common questions asked about Touch & Go. If the answer to your question isn’t here, you can contact us by leaving a comment below and we’ll get back to you. Meanwhile, if you need help getting started with Touch & Go, you can watch our how-to videos here. Alternatively, you can register your system, here.

Q1 – Why can’t I find the device ID on my Touch & Go/Touch & Go+?

A – To obtain the device ID on Touch & Go or Touch & Go+ press the “Set up” hard button.  Touch the “General” button on the screen.  Scroll to the bottom screen and select Touch “System information”.  The device ID should now be visible on the screen.

For Toyota Touch Pro, press the “Set up” hard button, touch “Navigation” on the screen and then touch “Online search”.

Q2 – Why isn’t the device ID not recognised on the portal?

A – The device ID on T&G and T&G+ is a 26 digit code which can be made up of numbers letters and symbols. When the ID is entered on the customer portal it needs to be exactly as it shows on the T&G including observing upper and lower case and any symbols like underscores etc but without any spaces.

Q3 – Why don’t connected services work on my 2012 Toyota Prius, Land Cruiser, Land Cruiser V8 and Lexus GS, RX or CT?

A – Your device may not be compatible. A Bluetooth compatibility list for Toyota is available here and here for Lexus.

Q4 – Why is the address I want to navigate to missing?

A – The address could be missing from the mapping, unfortunately there is no way to guarantee that it will be added during the next update.

Q5 – Does my car have the latest map update?

A – You can view the latest available map version via the Downloads section of the T&G Toolbox.

Clicking on the map of Europe shopping trolley icon will show you the version information available, and whether or not you need to download.

Q6 – Do I have to pay for map updates?

A – All map updates are chargeable except for Touch & Go+. This system is supplied with “map care”, which provides 3 years of free map updates (up to a maximum of 6 updates).

Q7 – Do I need to take action if the date code of my new map is out of date?

A – No, the date format within the map ID is not a release date. This date is allocated to the map during the development process. Development of the map can take up to a year.

Q8 – Why won’t my phone connect to the Touch & Go Bluetooth?

A – Your phone may not be compatible. You can check compatibility for Toyota vehicles here, and Lexus vehicles here.

If your phone is listed as compatible but still won’t connect – try deleting the phone/Touch & Go pairing  and reconnecting.

Q9 – Why isn’t the music on my USB stick playing through Touch & Go?

A – There are quite specific requirements for what is “playable media”. You can find this information in the “Audio system operation” section of your owner’s manual.

If  your USB stick is compatible but the music is still not playing, there could be a fault with the stick and you should try another.

If no devices are recognised when you attempt to connect them via the vehicle USB port, there could be a connection issue. You will need to have this checked over by your dealer.

Q10 – How many map updates are there per year? 

A – For Touch & Go and Touch & Go+, there are 2 updates per year. For Toyota Touch Pro, there is 1.

Q11 – My phone is listed as incompatible but works with Touch & Go, why?

A – Only devices that are fully compatible with Touch & Go are listed as compatible.  Some functions can work partially with certain phones, but these would not be listed.

Toyota Touch and Touch & Go How to videos:
How to pair your phone
How to make a call and access your phone book
How to play music via Bluetooth or a USB device
How to register your Touch & Go system
How to use sat-nav features 
How to carry out an online search
How to send directions to your car


  1. Is it not possible to update the Phone Book easily [in one go].Apple iphone XR to Toyota Yaris Icon Hybrid ?

  2. Why is touch 2 go not equipped for apple car play have seen conflicting advice that it does and doesn’t. Bought mine and didn’t check but found out since it doesn’t and I’m a bit disappointed especially as mines a 2019 Land Cruiser icon and would have thought the cost of the vehicle it would have these fitted. Are they planned for future updates

    1. Hi Stuart, thanks for your comment.

      We understand and apologise for the dissapointment this situation has caused.

      Some vehicles fitted with Toyota Smart Connect have Apple CarPlay/Android Auto fitted. However, this is different to Toyota Touch 2.

      We have no information on future updates to the system.


  3. Hi all I know this has been ask before but here we go.
    I’ve just purchased a 2017 yaris with tounch screen 2, no sat nav available.

    I’ve been told i can upgrade to a Low upgrade or high upgrade I guess this is the same as a GO or GO+ unit.

    What is the difference and and is there any chargeable element after I’ve spent all my money on installation.

    Kind regards

  4. Hello,
    I have a Yaris from April, 2014. To get the map updates it is asking me if I have gen 1 or gen 2, Touch and Go. How can I tell which one I have?
    I have got my Device ID but what use is it. Can I put this into a search box and it magically tells me what sat nav touch and go generation I have?

    1. Hi Gary, thanks for your question.

      Please provide your Vehicle Registration so that we can look into this for you.


  5. I have a new Yaris cross CC23AGE I am connected in the MY T app and i log in to my Toyota online. When I try to log in to services in the car it comes back user name or password does not match? It’s surely the same as use else where?

  6. I have a 2020 Yaris Icon GF20 XPS. I’ve just tried to find the device ID to register it, but on system information all I get is the software version number and Model ID.

    Any ideas?

  7. I havw toyota prius 2018 hybrid and there is no maps in my multimedia it says navigation is not available on this system and same for emails.
    When i try to register my multimedia online it doesnt recognize device id!!!! What shall i do now

  8. Is the Toyota C-HR 2019 able to have the Touch and go, can that have the map enabled. Finding it difficult to set up and will appreciate some help, please.

  9. I have a 2013 Toyota Auris Hybrid Excel. Is there any way to up the maps on the touch and go system?

  10. Hi, I booked a service specifically with Toyota for the A.Auto/Carplay upgrade. However I was told it didn’t happen because I need to upgrade my multimedia system using the device ID on the car. I have been trying this for hours (registered my toyota, but even with following the instructions and the car being fully ‘connected’ to my phone via BT + hotspot, I cannot get into the Device ID which i’ve read is via pressing Toyota online in settings>online. When you press new or existing account, it says T Online is not enabled would you like to enable online? (but nothing happens)…how else do I get the Device ID so I can register the multimedia online and upgrade the software and then AGAIN take it back to Toyota for the A.Auto/Car Play upgrade? No reply from Connectivity team yet.

    1. Hi Kunal, thanks for getting in touch.

      We are very sorry to hear you’re experiencing these issues. We completely understand your frustration.

      Our connectivity are best placed to help you with this and we are pleased you have contacted them.

      They should get back to you as soon as possible. Should you wish to contact them again, the team can be reached here:

      Please let us know if we can assist you further.


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