Toyota Touch & Go: How to register your Touch & Go system

To access all the features of the Toyota Touch & Go system you will need to register at the Toyota website.

To do this, you’ll need to register your device via the MyToyota customer portal.

Toyota Touch & Go How to register your Touch & Go system 1

Click REGISTER, and follow the onscreen instructions to access a host of online services which are available to you.

You’ll notice things look quite different compared to way they are presented in our video, which was filmed before a series of improvements were made to our online customer portal.

Toyota Touch & Go How to register your Touch & Go system 2

If you want help registering your Toyota Touch system, please visit our customer portal.

For more details, see the Toyota Touch 2 video – How to set up an online account below.

Toyota Touch and Touch & Go How to videos:
How to pair your phone
How to make a call and access your phone book
How to play music via Bluetooth or a USB device
How to send and receive a text message
How to use sat-nav features
How to carry out an online search
How to send directions to your car

Touch and Go FAQs

By Iain Reid


  1. Hi, bought a new Toyota Prius Plus Hybrid last year and have only just gotten around to registering it on My Toyota. While I have managed to input the version code to verify the vehicle, I am at a loss as to which multimedia system to choose when registering. I get 4 options, 1. Toyota Touch & Go 2. Touch 2 with Go (CY17) 3. Toyota Touch 2 with Go Generation 1 and 4. Toyota Touch 2 with Go Generation 2. Please could you confirm which system? Vehicle: Toyota Prius Plus Excel, Reg: OV20 AWW, VIN: JTDZS3EU80J059340.

    1. Hello Ronak.

      Thanks for your question.

      You can view the latest available map version via the Downloads section of the T&G Toolbox.

      Clicking on the map of Europe shopping trolley icon will show you the version information available, and whether or not you need to download.

      Thank you.

  2. Hi

    Currently bought a Toyota CHR icon 2018 – When I click on navigation icon, this information is displayed: “navigation not available on your system”
    Please can anyone advice how activate Sat Nav

  3. Hi I’ve just purchased a Toyota hybrid CHR 2019 it doesn’t have sat nav I can’t connect to my phone as I need a id number

  4. Hi, my car is a Prius plus 2019. The software is version 6.13 OWH and the map is 2019 v1. I have downloaded the software to a USB stick and plugged into the USB slot in my car. I then get a message saying “oops authentication failed”. The car is from the Motobility scheme. Also previously I had both my phone and my wife’s phone registered on the car where we received text messages via the Touch 2 Go screen and incoming calls. Now only one phone is showing and each time it has to be reconnected via Bluetooth.
    Thank you

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