The Toyota Touch multimedia system features a 6.1-inch touch screen and a rear-view camera. To this, Toyota Touch & Go adds full map satellite navigation, advanced Bluetooth® connectivity for hands-free calling and music streaming, Google® Local Search, real-time traffic updates, safety camera warnings, text messaging and a host of other connected services. In short, it provides everything you need on the go.
We’ve produced a series of how-to videos, each of which guides you through a different feature of Toyota Touch and Touch & Go.
If you want help registering your Toyota Touch system, please visit our customer portal.
Toyota Touch and Touch & Go How to videos:
How to pair your phone
How to make a call and access your phone book
How to play music via Bluetooth or a USB device
How to register your Touch & Go system
How to send and receive a text message
How to use sat-nav features
How to carry out an online search
How to send directions to your car
Toyota Touch 2
Got a question about the new Toyota Touch 2 system – being rolled out across various Toyota models in 2014 – then take a look at our dedicated Touch 2 section by clicking the link below.
Hi Norman. Thanks for getting in touch and we’re sorry to hear about your frustration with the navigation system. If the system has navigation installed this is referred to as ‘Touch and Go’. You can view the latest available map version via the Downloads section of the T&G Toolbox. With regards to your device connectivity issue; we’re always very reluctant to offer any kind of online diagnosis or technical opinion without inspecting the car first hand. Our advice is, and always will be, to take it to the experts who are trained to offer the very best care, advice and repair. We suggest getting in touch with your local dealer and getting them to take a look for you. Hope this helps.
Matt, I understand your reluctance to give an opinion without looking at the system so I will do as you say, but to be honest, the dealer whom I have visited once already seems less familiar with the system (and computers) than I am. He looks puzzled and asks me to return on another day so he can ring up an expert at the home base. They even asked me why I wanted to look up how to update the system and suggested I just leave it! The handbook says the Ipods I use are compatible and the USB should be live-at least.
If I make no progress I will have to dump the system and buy something else- unless you have a better idea and know a dealer who really knows what they are talking about.
Hello Norman
Thanks for your reply.
We are sorry to hear of your experience trying to get help from your Toyota dealer.
If you would like us to contact them on your behalf let us know and we can arrange this through our customer relations teams.
Ipods are compatible with the system (the only issue we are aware of involves the iPod Classic which seems to have different software) if you are experiencing problems though our technical team have recommended trying a different USB lead if you have access to one.
David, Thank you very much for your offer. I will probably take you up on it, but I am going to leave all the problems for a week to let my blood pressure subside! Your latest response really has made me feel that there is light at the end of the tunnel. I will come back to you in a few days so leave me on the system for the moment.
Hi
I have just received my new Avensis Icon Business Edition. In the brochure the reversing camera is shown with guides on the touch and go 2 system which is supposed to be in my car.
how do I turn the guides on?
Hi Mike
Thanks for your post.
We have checked this with the Avensis product team and they have confirmed that we do not have grid lines on the Avensis reversing camera fitted with Touch 2. A generic image has been used in the brochure and this is incorrect. They will be requesting that this image is changed for the next print run and we apologise for any confusion caused.
Thank you for contacting us about this and if you have any other questions please let us know.
Hi David, Thanks for everything. I am pleased to say that I don’t think I ‘ll now need your help. Encouraged by your words I took the car to a good service agent who knew about Touch and Go. They examined my system and found that the USB port had been connected to the wrong port on the system. That was a blunder on Toyota’s part. They reconnected it to the correct port and now it works.
I have one or two comments if it helps. There are too many web pages listed under Toyota on the web . Most of them are, quite frankly, useless, out of date, and confusing. Get rid of all those videos which don’t say precisely what to do and are more like advertisements than anything else. Replace them with one private rubbish video which you can force ignorant operatives to watch as a punishment. Keep your own site. It is really valuable and you do answer questions. Thank god I stumbled across it. Replace the rubbish with clear, up to date, detailed instructions in good English. I have even contemplated writing a clear set of instructions myself! I hope I won’t need you again. Thanks again and Goodbye.
Purchased from new, a Prius Mark 3 (2012 updated version) TSprit which comes with Touch & Go Plus. Speech commands for the improved Sat Nav in this version generally work well but not so the Station requests for radio programmes where ‘Classic’ and ‘Radio 1’ seem to be the only names it understands (whatever is requested).
I have determined that ‘BBC R 2’ will occasionally be understood (not ‘Radio 2’ or ‘BBC Radio 2”) albeit usually requiring many attempts. It seems to (perhaps understandably) require stations to be described in a particular way but I have been unable to find any information on this and am left with trying all sorts of permutations in the hope it might recognise one!
Is there a list of UK radio station descriptions it understands, available please? I am not after obscure or local ones, just BBC stations would be a start!
Whilst on the Audio; can it be commanded to play a CD? All attempts by me and the Dealer have failed to get it to respond so I am assuming this is not supported for some reason.
I love the car; the Sat Nav updates have been a pain but the software link now at last seems to work. It would be great if the radio would respond to commands as well as the Sat Nav does (so it can’t be my speech).
I have just replaced my Auris hybrid which had touch, with another with touch 2 and go.
Whereas the previous vehicle allowed me to browse music albums and tracks when connected on bluetooth, the T2 has the browse facility greyed out,
I’d be grateful for advice
Hello Geoff
Thank you for your post and we apologise for the delay in replying to you.
We have checked this with our technical team for you who have advised that this is due to a difference in the Bluetooth profile between the Touch screens (1 & 2) and with Go (1 & 2). Unfortunately, depending on the phone it isn’t always possible to “Browse” when “Go” is fitted.
Hope this helps clarify but do let us know if you have any other questions.
I recently bought rav 4 icon (2014) trying to use sat nav, I can find vehicle ID number but not recognised when trying to connect. Does this mean I don’t have Sat-Nav? Settings and system info do provide me with a number.
Hi David. Thanks for getting in touch. We’re really happy to hear that you love the Prius! Congratulations for making the jump. With regards to your query; you need to pronounce the radio station exactly as it appears on the media system screen for the voice command feature to work. Unfortunately it is not possible to command the car to play a CD but you can do it by pressing the buttons on the steering wheel. We hope this helps.
Hello Pat
Thanks for your post.
Sorry to hear you are having a problem but if you do want to let us know exactly what you are trying to do (for example registering your car on the portal) then we will see what we can do to help.