How to use the Toyota Touch and Touch & Go multimedia systems

The Toyota Touch multimedia system features a 6.1-inch touch screen and a rear-view camera. To this, Toyota Touch & Go adds full map satellite navigation, advanced Bluetooth® connectivity for hands-free calling and music streaming, Google® Local Search, real-time traffic updates, safety camera warnings, text messaging and a host of other connected services. In short, it provides everything you need on the go.

We’ve produced a series of how-to videos, each of which guides you through a different feature of Toyota Touch and Touch & Go.

If you want help registering your Toyota Touch system, please visit our customer portal.

Toyota Touch and Touch & Go How to videos:
How to pair your phone
How to make a call and access your phone book
How to play music via Bluetooth or a USB device
How to register your Touch & Go system
How to send and receive a text message
How to use sat-nav features
How to carry out an online search
How to send directions to your car

Touch and Go FAQs

Toyota Touch 2
Got a question about the new Toyota Touch 2 system – being rolled out across various Toyota models in 2014 – then take a look at our dedicated Touch 2 section by clicking the link below.

966 comments

  1. I have had my Toyota yaris for one year now. 61plate. My samsung galaxy s3 phone was working perfectly for phone calls via touch and go system. Last week I upgraded the phone to android 4.1.2 and now the phone will not connect to the car. It has done twice but then when I went to use the phone again, the connection had been lost. I have tried deleting the pairing on both devices and starting again from scratch. This worked for I
    One phone call then no longer worked. Please can anyone help. Thanks

    1. Hi Lisa
      Thanks for your post.
      We have had a quick word with our technical team. they have advised that some mobile phone companies can sometimes change their software versions which can make them incompatible with our systems. This phone is not on the compatibility list so it may not work. The suggestions is to update the software to the latest version (supplied with a map update) which may rectify this issue, however we would suggest liaising with your local dealer firstly on this incase this does not work before you go ahead and purchase.
      Hope this helps.

  2. Hi
    It appears Gordon is correct regarding the customer service. I received an initial reply stating my phone would link the phone book addresses to the navigation system (as per the web-site it was compatible). I followed the instructions given to re-pair etc. but had the same outcome. I e-mailed back to let them know and received a quick response this time stating my phone was in-fact not compatible and I would have to manually enter them or use the portal to send them to the car or to a usb device. Considering I upgraded to the plus at £400.00 I feel a little let down. I have to say the dealer knew very little about the system and said he didn’t use many of the features as there were more than he required, I wonder if he really knew of the problems! This is my first Toyota and I really like the car itself but feel the extra expense for the touch and go plus was a waste of money and I should have stayed with my Tomtom.
    Gary

  3. I cannot download the ‘touch and go toolbox’

    I am registered but when I select the download from the portal I just get a ‘bing’ from the computer and nothing else.

    Where do I go from here?

    1. Hi Ian
      Thanks for your post.
      We have had a quick word with technical who suspect that your computer pop up blocker may be preventing the file from downloading. You can try holding control when you select the download or could try another internet browser such as Google chrome or Firefox.
      Hope this helps.

  4. Hi Dave…just read your nicely worded response to Gordon’s post. Your comment on the feedback from this forum is being used in the development of the new T&G system to be installed in new cars in 2014…what!!!. Experience tells me that this could be a new hardware and software platform and not compatible with previous systems. To reinstate the ‘feel good factor’ and take the ‘heat’ out of some of the comments on this forum. Existing customers need urgent upgrades on the most annoying problems, Bluetooth auto-start audio stream is one of them. I understand that the developers don’t want to committee to an update schedule, I predict more negative responses unless we get some positive news.
    Thanks Geoff

    1. Hi Geoff
      Thanks for your post.
      Touch and Go will be updated and it will be a different system in terms of hardware and software. It will appear firstly on the revised Toyota Land Cruiser on sale at the end of this year but will then roll out in different models in 2014. It will be called Toyota Touch 2. We are continuing to work with our technical team regarding issues raised on Touch & Go operation and system upgrades.
      Thanks again

  5. The processor that underpins T&G+ must be out of the Ark. Please let me know where I can find the design spec. I really want to see the what I’ve paid for.

  6. Hi Dave
    Regarding the new hardware/software I find it very frustrating considering I have only had my new car for 1 month. Maybe someone could have made me aware of this at the dealership. Will the new hardware be available in existing cars? (ie can the old system be replaced with the new one similar to a touch and go plus upgrade).
    Thanks
    Gary

    1. Hi Gary
      Toyota Touch & Go will continue to be sold on Toyota models throughout next year. Timings are still being finalised and it could be many months before we see this appearing on other models. The new system is not compatible with the old one though.
      Hope this helps.

  7. Answer Posted : David Crouch says:

    November 22, 2013 at 16:35

    Hi Lawrence
    Thanks for your post.
    We list the spec for T&G in the owners handbook.
    Hope this helps.
    ———————————————————
    David,
    The ‘Design Spec’ is not in the owners handbook!

    What processor underpins the T&G+ System??

    I must say, I find these wrong ‘off the cuff’ responses to questions quite irritating.

    When these questions require further probing, it makes me believe that the right answer is embarrassing to Toyota. Of course you will come back with some further irritating response, about the openness and transparency of the information provided. So, simplistically – PLEASE TELL ME WHAT PROCESSOR UNDERPINS THE TOUCH &GO+.

    Sorry if this sounds irritating to you – but I am only trying to get to the bottom of the what I have spent a lot of money on, with which I have stupidly entrusted to Toyota’s reputation a lot more than I should have.

    Lawrence

    1. Hi Lawrence
      Thanks for your post and sorry about my reply.
      I will check this further for you and reply again shortly.

    2. Hi Lawrence
      Just a quick note to say that this is not forgotten and we are still progressing. Will post a reply as soon as a response is received.

    3. Lawrence
      Just to reassure you, we have not forgotten. Such information needs to come from our European HQ and I should know very shortly.
      Best wishes

    4. Hi Lawrence
      Thanks for your patience while we researched this for you. We had to check this information with our European office.
      The processor we use in Touch & Go is a Texas Instruments Jacinto 5 Processor.
      Hope this helps.

  8. So here’s my twopence: I think the problem is that Toyota is primarily a car manufacturer (a very good one at that) that has no roots in software development or distribution, much unlike a dedicated software development company such as TomTom or the like. Companies like those have a department that is dedicated to software support with issue management tooling that enables customers to register issues, follow their status, supply addition information or close a ticket when satisfied. After all, when you sell software to customers, high quality support is very important because it means you take your customers seriously. So how does Toyota score as a software manufacturer? With all due respect, David, but not very well at all. Instead of dedicated customer support, they use a general T&G blog for discussing all sorts of software issues (a blog is probably the most unsuitable tool for issue management). All this wouldn’t be so bad if T&G Nav was free, but quite on the contrary, it is much more expensive than its competitors (TT, Garmin, Google) which is OK, but when something is very expensive, customers have a right to expect very good service too. And this where Toyota clearly fails.

    So a few suggestions for improvement:

    Customers that have questions with regards to T&G should receive an answer within a few days instead of being ignored by their dealerships/distributors.
    Customers who come up with improvements or who report bugs should be cherished.
    Non-Windows users should also be able to update their T&G software.
    Customers should receive automatic notifications when bugs in T&G have been resolved.
    (this list is not complete 😉

    1. Hi Wopke
      We do appreciate your comments and ideas about how we can help improve the service we provide to Toyota owners. The Blog is there to help create conversation and help with enquiries and questions we receive from Toyota owners, the majority of which we can resolve and answer.
      We also accept that with longer term issues this may not be the best medium to undertake correspondence so we have a customer relations team who are set up to handle on-going concerns for owners. They can also be contacted via our Blog.
      The suggestions you make for improvement are valid and and need further thought by ourselves, however as you rightly state it would require a system outside of our Blog to implement this. We cannot confirm whether these changes are likely to be introduced or any idea of timings if they are, however this technology will move forward and such feedback can help shape that change.
      Thank you for your post and for taking the time to write to us with your feedback.

  9. Hi I have the TMC option on for the go aspect. It has offered an alternative route if congestion or an accident and often taking me miles off track and only to find my route has been clear ahead. Most times I have ignored it and it has been right to do so. Therefore i feel it’s needs to be more accurate as I don’t feel it’s updating as if should??

    Often there will be warning triangles on the route with either slow traffic or collisions when it is inaccurate?? And no evidence of anything.

    Also I have noticed Sometimes the destination times will keep changing and quite radically by 35-40 minutes and seem to appear to adjust right at the last minute entering closer to the destination placed in.

    I was wondering if you could give an answer to these please?

    I unfortunately have to agree with some previous correspondences re Toyotas attempt at customer services I have had many issues ,
    Even brought to the attention To the CEO in the past. They take a long time trying to sort rather that just sorting out some issues. The dealership I use have often had frustrations within the Toyota UK organisation too and often Toyota throw it back to the dealership to deal with .

    I agree to have to pay for updates I feel is excessive and the car cost enough so feel that this should be a complimentary upgrade. As I understand the software and map updates have to be done together?

    Im now on my third Toyota and still had problems. The dealership couldn’t add my sat nav chip to the touch unit as the reversing camera wouldn’t work and the sat nav chip couldn’t be used so they had to take my old unit out and put it in my new car. So I didn’t have the new style software layout and an older head unit. (Again Toyota made aware and nothing done),

    The dealer did update the software as agreed even though it wasn’t done initially but this can be slow in upgrading and entering the Destinations. As this was upgraded literally a few weeks later a new in one out!

    I have not attempted in using the online programme as it’s so complicated and it’s caused me so much frustration.

    I feel it’s a competitive market, keeping things simple is important I feel. Toyota has last my sister to hyundai ( she was messed about too) and 2 of my colleagues found out about my experience and too went onto hyundai and skoda and because they heard about my experience.

    I feel this will be my last Toyota, it’s a shame as I had a honda for 10 years customer service was exceptional and paid for things outside warranty because they have faith in their products and if they don’t get it right they want to put it right.

    Toyota claims there is always a better way? Yes there is please listen to your customers and their best interests please.

    I’m not hear to be unkind Just honest. would ask if you can help on all the above would appreciate it thank you.

    1. Hi Wayne
      Thank you for your post.
      We are sorry to read of your dissatisfaction with the operation of your Touch & Go and we do appreciate the time you have taken to post regarding your experience of using the system. To answer the points you have raised, TMC rerouting journey times are calculated using the most up to date traffic information that is available to the Touch & Go unit, however like the traffic reports on the radio this can’t always be 100% up-to-date as the situation changes. The destination times will also change according to the feedback received at the unit however we do acknowledge the the excessive time you have experienced. The map and software updates are upgraded together and there is no specific reason why this is the case other than convenience if a car is at the dealer for this to be undertaken.
      It would be a shame to lose you as a customer as a result of this and this certainly conveys your strength of feeling in relation to this subject. We can only look to help improve this feature for the future.

  10. I have now finally got my system working well apart from a problem with email where since last update the body of the message is often missing except last line.

    Toyota have failed with the costumer service of this product badly. On two levels both of which are inexcusable. First the dealers and sales departments have very little technical knowledge of the system and seem unwilling to work it out, secondly there is no online help system except this blog.

    It is not rocket science for dealers to set the system up explain what it does and does not do with each variant I.e go, touch and go and plus and assist with technical issues.

    Dealers should know which iPods work and do not. I was initially told that poor quality leads we’re causing my. Issue with the iPod , I was using a genuine iPod lead and purchased a pro line hi if lead at some cost, the problem was that gone iPod Classic was incompatable. I was told by dealer all blue tooth phones worked with the system again not true, no phone does everything on the system, my blackberry does all but Calander .

    The toolbox program is hard to locate , and does not work on Apple systems so I had to obtain and old PC.

    Memory sticks can be temperamental , I now use a class 10 which works well.

    Toolbox program error messages are misleading .

    I was also told more apps would be available but as I reads the system is phasing out I assume this was another piece of misinformation.

    It is not rocket science to write an instruction book that is truthful and accurate and train dealerships it a matter of focus and organisation, I wonder if the toyota directors are even aware of the customer problems, who ever came upx with they concept of the system was definitely on the correct track but went down the wrong avenue by getting harmen a stero company to design the unit for them.

    The system would,have been better driven by a tablet computer like iPod mini , linked to. A dab and tuner and amp plus hard drive or solid state drive, then incar system would be a truly wonder product.

    These systems would in effect need to be an iPad mini, radio, dab linked to an amp.

    Harmen could have do the amp and speakers and let an expert computer co do the multimedia.

    Well those are my thoughts plus I feel that having purchased a 20k car I have been used as a beta tester which is not on.

    David

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