The Toyota Touch multimedia system features a 6.1-inch touch screen and a rear-view camera. To this, Toyota Touch & Go adds full map satellite navigation, advanced Bluetooth® connectivity for hands-free calling and music streaming, Google® Local Search, real-time traffic updates, safety camera warnings, text messaging and a host of other connected services. In short, it provides everything you need on the go.
We’ve produced a series of how-to videos, each of which guides you through a different feature of Toyota Touch and Touch & Go.
If you want help registering your Toyota Touch system, please visit our customer portal.
Toyota Touch and Touch & Go How to videos:
How to pair your phone
How to make a call and access your phone book
How to play music via Bluetooth or a USB device
How to register your Touch & Go system
How to send and receive a text message
How to use sat-nav features
How to carry out an online search
How to send directions to your car
Toyota Touch 2
Got a question about the new Toyota Touch 2 system – being rolled out across various Toyota models in 2014 – then take a look at our dedicated Touch 2 section by clicking the link below.
I recently bought a Yaris TR with the Touch System installed I can honestly say this is the worst media system I have ever encountered in any car I have owned. My only saving grace is that I never took up my dealers offer of upgrading to Touch and Go for a mere £750! Instead I installed a Garmin unit for less than £100 with life time updates of maps and system and not the rip off that Toyota charges. I also mounted the unit below the Touch screen where it looks really good and is located nest to power outlet so no dangling wires. Seems to me Toyota should offer their customers the option of having their system uninstalled and offer them a refund as, from my point of view, they’re unfit for purpose.
Hi I can appreciate it if you do not like the touch basic system but as an entry level unit it is far better than most comparable spec cars. The touch plays music and radio.
I cannot see how you can complain about the go part of the system when you don’t have it, I agree it is pricey but not when compared to other manufacturers prices. The map updates should be much cheaper.
I have the plus system and when set up correctly works very well especially local search etc. I have had issues with the system but they are caused by poor instruction and dealer understanding, at least toyota allow the customer to install updates etc without costly dealer visits.
I would agree the sales , dealer support and instructions could be clearer, however you are dealing in effect with a computer and updating those is often not straight forward and requires some technical ability. Toyota should have a system like Apple Genius in dealer where you can go for expert help if you are not technically minded.
Firstly I don’t know what cars you’ve driven to say the Touch system is, ” far better than most comparable spec cars”. The systems I have used in the past played music from my i-phone via Bluetooth in the order they were stored by itunes on my phone and not in totally random order. Of course maybe that’s because I have a black Iphone not a white one or some other ludicrous reason Toyota will give you why it doesn’t work properly as in the case of flash drives being the wrong make, size or format. As far as I’m concerned it’s rubbish and even the phone systems hangs every 4 or 5 calls necessitating a reboot.
As for the satnav, my opinion of it is based on the feedback given on this site. Charging for system updates by insisting you buy new maps to get them is disgusting particularly on a system which seems to be so full of bugs. I can’t believe Toyota Japan are responsible for this charade and assume it’s Toyota UK who are tarnishing the hard earned reputation of their oriental counterparts.
Hi Just got a new Auris Hybrid with Touch & go plus. Great car and love the multimedia system so far. One thing I can’t find is the apps that I have purchased and how to get them on screen.
Gary
Hi Gary
Thank you for your post and sorry for the delay in replying.
You do need to register your car and visit the website https://customerportal.toyota-europe.com/login/index.html#registration
From there you need to download the “Touch and Go Toolbox” onto your PC. Then you need to insert a blank FAT32 formatted USB stick into the computer and download the content using the toolbox. Select the apps to put onto the USB and install apps from USB onto your car.
Let us know how you get on with this.
Hope this helps
Hope you got on ok with this Gary.
I have since received confirmation that the Applications are accessed by pressing the telephone/world button twice, and this scrolls between the telephone and connected services menus.
Hope this helps.
No response to my comment of 27 Oct:
“Dear David,
What planet are the Technical Team on? The FAQs are absolutely no help to my query!
I certainly would have expected my “New Trip” to be instantly available once it is “Saved” but it is not. I have tried logging in and out several times to no avail as it just does not appear until many, many hours later e.g. up to 24 hours as mentioned. Absolutely no use as cannot be sent to my car until it is listed.
As mentioned by Lawrence Tucker the Touch & Go is very disappointing in its functionality and should be much better from such a company as Toyota. I recently drove an Audi car and its similar system was far superior. There is so much potential available from a properly working system.”
Also as mentioned by Ondrej Sramek when my Blackberry 9810 is connected via Bluetooth it also annoyingly automatically starts playing audio thus have the distraction of needing to select FM radio.
Is there anything being progressed in Development to correct the numerous foregoing shortcoming as reported?
Hello Richard
Sorry for delay on this and just checking with technical now regarding further advice on this.
Hello Richard
Further to my recent post our technical team have been trying to replicate this. Can you advise whether the long period is between you selecting the destination on Google maps and it appearing on the portal or is it once it’s sent from the portal to the car?
The issue with the Blackberry is unfortunately a compatibility issue with this phone (it doesn’t happen with all phones) and a solution is being worked on by our engineers. I am sorry that this response cannot be more positive and I do not have any further details at this stage regarding a timeframe.
Hi!
Again tanks for a nice system.
I would like to comment on MP3 autostart playing from USB memory stick. It does not autostart when I use another USB memory stick. I now use a sandisk 16 GB, before I used a 32 GB no brand stick. I hope this can help you out tracking down the source of reason for the autostart on some sticks.
In the future it would have been nice if you could connect a WIFI USB dongle and get updates directly to the system, without the use of USB memory stick, when in range of you home WIFI network, just a thought 🙂
Best regards
Fredrik
Hi Fredrik
Thanks for your post and for your comments regarding the USB stick.
Will send your feedback about WIFI and the updates back to the product team for future product reviews.
Thanks again.
Hi, I have an avensis with a 2.8.4 and an Iphone 5s. However the two will not link up on bluetooth – do you have any recommended approaches to this? Do I need to upgrade the firmware?
thanks,
Thanks for tying to help. However, I have learned that Toyota UK do not have the influence or wherewithal to provide customers with promises. By that, I mean when I have talked to Toyota UK they say they feedback customer comments but have no I/P to the decision makers. In technical terms this ‘open loop’ system has no teeth to make things happen. It’s fine for information dissemination, and I suppose if that’s all you want – great. Even so, what happened to the dealership concept to handle information queries!
Hello Lawrence
Thanks for your post.
We understand your point and being honest there are some areas in which we can influence future specification changes and others where we cannot. To give you a bit of background we hold regular high profile meetings designed to represent and act upon customer feedback. These sessions raise specific issues which we receive from owners to address such comments. In other words we have a reporting process in place and we have of course discussed Touch & Go operation. In some cases this information can only be used to influence or amend new generation product which can be several years away and therefore will have the feeling of no immediate action. The fact though you have taken time to tell us your experience is appreciated because without them we would be unable to improve systems. Finally, you are correct that our dealer network are there to help and handle customer enquiries and are able to manage the vast majority of these. In the event of more detailed technical information being required then they have access to and the support of our own technical team. Hope this helps explain a bit more.
Best wishes.
I have just bought a brand new Avensis, registered October 2013. I have been having some difficulty with the Touch and Go system in general, but I took your advice given to another correspondent and checked the system details on my car. You suggested that the latest version was EUL20130409 v2.8. Mine is EUL20121019 v2.7.4L, which is clearly very old especially in a new car. Is there any way to update this system without any cost to myself. When I plug my memory stick into my computer and check I am told that the system is up to date.
Hi Dennis
Thanks for your post.
We would recommend contacting your supplying dealer here as they are able to to carry out updates to the system for you. Let us know how you get on.
Hope this helps.
Hi David
I have just had my Avensis to my dealer for an update to my Touch and Go System and maps. The cost of this has very kindly been bourne by the dealership. In my view this is quite wrong. When I bought a Garmin system some years ago it came with an immediate free update of the maps and system. I cannot see why, when spending in excess of £20,000 on a new car, Toyota cannot see there way to ensure that the maps are up to date and more than a year old as mine was. After reading some of the comments from other Toyota owners, I can see that this is causing a fair amount of ill will.
Hi David
Thanks for the info. I have now found the apps. The only other small problem is the touch and go will not read the addresses off my phone I get a message stating it can not resolve the address. I am currently putting them in manually as a favourite.
Love the system and the car though.
Gary
Hi
I first commented on the site some time ago with regard to the Touch and Go system on my wife’s 2011 Toyota Yaris T-Spirit (multi-drive), bought new in December 2011 and have monitored the site ever since.
The Touch and Go initially failed to pair with either my wife’s phone or my phone (eventually sorted with the help of the dealership). It then failed with a frozen screen – sorted eventually with a software update, I experienced the ‘joys’ of the convoluted software update process; I’m reasonably computer savvy and found it quite tortuous. Soon after purchasing the car, we discovered that the mapping installed was significantly older than the date of purchase/delivery of the car, when we raised this with Toyota we were told (I paraphrase) ‘that’s tough but nothing we can do about it, suggest you update the map but you will have to pay for it’. It was then we discovered that the mapping updates cost something around £110 (twice per year)! After much to’g and fro’g and arguing, it was agreed after all that we could have a map update free of charge ‘as a good will gesture’.
I have nothing but good to say about the servicing team at my local Toyota dealership, they couldn’t have been more supportive.
I think also that the customer service team running this site genuinely try to be helpful and do what must largely be a thankless task in trying to stem the tide of complaints about Touch and Go; they must be as fed up as most of us are. The number of complaints and issues raised appears to be increasing, but it can only be a very small percentage of the real number of dissatisfied customers; not all will be aware of the site or perhaps have the will to raise their issues on here. Perhaps they raise these issues direct with their dealership.
I wonder when Toyota as a company will listen to and take meaningful action on these complaints rather than simply having the site’s team issue platitudes; ‘the technical team have note of this’, ‘we feed this information into the central development team’ ‘the complaints are taken seriously by Toyota’ (really!).
Taking all of the above into account and the frustration this has caused, my wife has elected to trade in her Yaris and purchased a Nissan. We’re disappointed and dismayed about having to take this action but enough is enough. My wife, myself and my daughter have all been Toyota enthusiasts over the years and have probably purchased around 8 or 9 new Toyota cars from 2nd & 3rd generation Prius, Yaris’s, RAV4 to IQ. I moved from Toyota to Honda in March of this year and my daughter has also now moved from Toyota to Nissan. Toyota has therefore lost our business and I very much doubt that we will return. All of this because of a lack of customer service and a couldn’t care less attitude from Toyota management. I have to also say that the current Toyota models are particularly uninspiring internally.
Good luck to those who are still experiencing the ‘joys’ of Touch and Go and it’s convoluted processes as well as its very expensive map updates; I suspect that Toyota will only really listen when customers began to vote with their feet (or should I say their cars) by selling up and moving brands.
Best wishes
Hi Gordon
Thanks for taking the time to post. This is such a situation where we have to say it’s our loss. We’re genuinely sorry we’ve not been able to help or provide support to you, or it appears other members of your family.
At the risk of repeating ourselves, as a matter of course, customers’ comments about our products and services are fed back through appropriate channels as a primary driver of change and development. While this process is robust, well-meaning and genuine, in some cases we are not able to commit to or deliver appropriate developments in line with customer expectations. Feedback such as you have given us has been used to develop the new Touch and Go system which will be rolled out into new models from 2014.
While this does little to address your concerns or experience, we were keen not to leave your post unanswered and appreciate your frank feedback to us. We hope in time we will be able to welcome you back. If you have any questions about our cars or services please do get in touch.
Thanks again