Toyota Touch & Go, Touch & Go+ and Toyota Touch Pro FAQs

Toyota Touch and Touch & Go How to videos:

How to pair your phone
How to make a call and access your phone book
How to play music via Bluetooth or a USB device
How to register your Touch & Go system
How to use sat-nav features 
How to carry out an online search
How to send directions to your car

See below for our list of the twelve most common questions asked about Touch & Go. If the answer to your question isn’t here, you can contact us by leaving a comment below and we’ll get back to you. Meanwhile, if you need help getting started with Touch & Go, you can watch our how-to videos here. Alternatively, you can register your system, here.

Q1 – Why can’t I find the device ID on my Touch & Go/Touch & Go+?

A – To obtain the device ID on Touch & Go or Touch & Go+ press the “Set up” hard button.  Touch the “General” button on the screen.  Scroll to the bottom screen and select Touch “System information”.  The device ID should now be visible on the screen.

For Toyota Touch Pro, press the “Set up” hard button, touch “Navigation” on the screen and then touch “Online search”.

Q2 – Why isn’t the device ID not recognised on the portal?

A – The device ID on T&G and T&G+ is a 26 digit code which can be made up of numbers letters and symbols. When the ID is entered on the customer portal it needs to be exactly as it shows on the T&G including observing upper and lower case and any symbols like underscores etc but without any spaces.

Q3 – Why don’t connected services work on my 2012 Toyota Prius, Land Cruiser, Land Cruiser V8 and Lexus GS, RX or CT?

A – Your device may not be compatible. A Bluetooth compatibility list for Toyota is available here and here for Lexus.

Q4 – Why is the address I want to navigate to missing?

A – The address could be missing from the mapping, unfortunately there is no way to guarantee that it will be added during the next update.

Q5 – Does my car have the latest map update?

A – You can view the latest available map version via the Downloads section of the T&G Toolbox.

Clicking on the map of Europe shopping trolley icon will show you the version information available, and whether or not you need to download.

Q6 – Do I have to pay for map updates?

A – All map updates are chargeable except for Touch & Go+. This system is supplied with “map care”, which provides 3 years of free map updates (up to a maximum of 6 updates).

Q7 – Do I need to take action if the date code of my new map is out of date?

A – No, the date format within the map ID is not a release date. This date is allocated to the map during the development process. Development of the map can take up to a year.

Q8 – Why won’t my phone connect to the Touch & Go Bluetooth?

A – Your phone may not be compatible. You can check compatibility for Toyota vehicles here, and Lexus vehicles here.

If your phone is listed as compatible but still won’t connect – try deleting the phone/Touch & Go pairing  and reconnecting.

Q9 – Why isn’t the music on my USB stick playing through Touch & Go?

A – There are quite specific requirements for what is “playable media”. You can find this information in the “Audio system operation” section of your owner’s manual.

If  your USB stick is compatible but the music is still not playing, there could be a fault with the stick and you should try another.

If no devices are recognised when you attempt to connect them via the vehicle USB port, there could be a connection issue. You will need to have this checked over by your dealer.

Q10 – How many map updates are there per year? 

A – For Touch & Go and Touch & Go+, there are 2 updates per year. For Toyota Touch Pro, there is 1.

Q11 – My phone is listed as incompatible but works with Touch & Go, why?

A – Only devices that are fully compatible with Touch & Go are listed as compatible.  Some functions can work partially with certain phones, but these would not be listed.

Toyota Touch and Touch & Go How to videos:
How to pair your phone
How to make a call and access your phone book
How to play music via Bluetooth or a USB device
How to register your Touch & Go system
How to use sat-nav features 
How to carry out an online search
How to send directions to your car

424 comments

  1. can you explain why the sat nav freezes when bridge(s) are closed to high-sided vehicles. sat nav freezes sometimes quite a distance from the bridge so won’t even work on the re-route & doesn’t/won’t work again until car is switched off.

    1. Hi Liz
      Thanks for your post.
      Have run this past technical for their feedback but have to say this is not an issue of which we are aware. Your satnav should not be freezing in the circumstances you have described but without examination of the system it is difficult to comment further. Has your local Toyota dealer checked the system out for you? Is is only under these circumstances when the system freezes?

  2. I have a late 2012 Prius Plug-In. This is supposedly fitted with Touch n Go Pro?

    The entire TnG system reboots itself repeatedly during journeys using the navigation system and during TnG mediated phone calls. This happens several times during even short journeys!

    My dealer tells me they need to first update the software (currently ver. 1.7.9 H) but that there is a charge for this. Is this because the device ID in this model uses the map system ID? Can the software be updated without updating the maps?

    1. Hi Pete
      Thanks for your post.
      If you have Touch & Go Pro then you automatically receive 3 years free map updates. It is also possible for you to download the maps yourself if it helps. You can register your car on my.toyota.co.uk and use the quick link to my.toyota.eu where you do need to re-register but will be able to access the latest mapping. Any problems though please let us know or speak with your dealer. When you update the maps you will also be updating the system software. (2.8.5H is the latest software update).
      Hope this helps and let us know how you get on.

      1. Thanks David,
        But on checking, it seems Prius Plug-In is TnG Plus not Pro.
        Does that mean I have to pay for the update to fix the malfunction? I do not need to update maps, just cure the software glitch that may be causing the system re-booting.

      2. Hello Peter
        Just checked and you also get the free three year map upgrades for Touch & Go Plus so this should not be a problem. If you need any further help please let us know.

  3. Hi there

    2 questions:

    1) Could you please give a direct link to where the latest Toolbox software can be downloaded. I’ve searched the net intensively and it is not available via the customer portal (States: Map & updates coming soon) and the only place where I found a Toyota site linking to the SW it gives me a 404 (invalid link), when you click the download button.

    2) I can see you introduced Toyota Touch 2. Is it only for new Toyotas (i.e. does it require specific HW) or can I upgrade from my T&G in my Toyota Avensis 2012 model (Denmark/EU)?

    I really, really hope so, because the current software really lacks a lot in user friendliness and in functinality. Such a shame i an other wise really good car 🙂

    Thanks in advance

    Br
    Jan

    1. Hi Jan
      Thanks for your post.
      To download the toolbox, you can do this if you are in the customer portal and go to purchase one of the free apps (weather for example) then it does prompt you to download the toolbox which you can then save on your PC.
      Turning to Touch 2, we will be introducing this across new models but this is a different system to Touch & Go so it will not be possible to upgrade from Touch & Go to Touch 2.
      Hope this helps for now but let us know if you have any problems.

      1. Hi David

        Thanks for the very quick response! I’ll see if there are any updates to my current Touch & Go and hope some of the more annoying things have been altered 🙂

        And it is understood correctly that SW (Firmware) updates can be installed independently of map updates?

        Any plans for a Mac version of the Toolbox (or a cross platform version)?

        And finally – any chance that there will be other apps than the current – quite limited – amount of apps?

        Thanks again for getting back so quickly – super service!

        BR
        Jan

      2. Hello Jan
        Thanks for your reply.
        To answer your question regarding software updates, these are almost always undertaken at the same time as a map update. The reason I say almost is because we have had to update the software only in the past so the answer to your question is yes it is possible to upgrade separately but this is nearly always undertaken together.
        The situation regarding MACs is under review for Touch 2 but no news regarding Touch & Go at the moment unfortunately. Finally thank you for your feedback regarding the number of available apps. We will be feeding this back to our European office so they can review in the future.
        Hope this helps but please let us know if you have any other questions.

  4. Hi there,

    I have the Touch and Go system fitted in my 13 plate Rav4. I have downloaded the Touch and Go toolbox, made fingerprint on USB, downloaded to free apps (weather and glass of water) but they do not seem to appear my system even though it said update complete.

    I would also like to get twitter and see text messages. I know I can download twitter and other apps via the toyota toolbox but it does not seen to update my system.

    My iPhone 5S works well although text messaging and voice control do not seem to work. Is this because I need the Touch and Go+ system? What are the differences? Does this also mean I have to pay for every map update etc.

    A little confused and would appreciate some guidance.

    Thanks

    1. Hi Stu
      Thanks for your post about Touch & Go. Have run this past the tech team for you.
      Taking your first point about the downloads, if you have downloaded successfully the applications then they are accessed by pressing the telephone/globe button twice, this button cycles between the phone and the applications/connected services. If this doesn’t work then they have suggested that you try downloading the applications again.
      Turning to Twitter, you will need to download the application for Twitter. (Please see below ref text messages).
      You will need to check which version of Touch & Go you have (whether your version has an H or an L at the end). RAV4 came with Touch & Go which did not have voice activation which is confirmed if the software version has an “L” at the end. Lastly, the text message function isn’t compatible with iPhones (please see the compatibility list). If you switch on “show notifications” in the Bluetooth menu of your phone then you may be able to see text messages that are received when the phone is connected via Bluetooth though.
      Hope this helps for now and just looking into your other post.

  5. A note to add to my previous post:

    Apple released a software update yesterday to give iOS far better capabilities when connecting to in-car infotainment systems. CarPlay is a new functionality that allows you to use your in-car hardware to control numerous applications such as texting, music altercation, Siri etc.

    Will this mean that Toyota Touch and Go users will have to wait for a Touch and Go update to include more functionality with iPhones?

    Thanks

    1. Hi Stu
      Thanks for your further post.
      Have checked this further but we don’t have any confirmation at this stage of whether any updates to Touch & Go will alter the compatibility with the phone. This is a form of “Mirror link” specifically for Apple products.

  6. Hi, I got my 14 plate Auris Excel last Friday 8th March.
    Today, 11th March, I finally managed to figure out how to download the Touch & Go windows program which tells me I can buy a new map for £109.00

    Don’t you even get the current map for free and are the updates every six months going to be £109.00

    That seems to be rather expensive compared to plugin sat nav devices some of which now come with lifetime updates.

    1. Hi Ian
      Thanks for your post.
      It is the case that map upgrades are chargeable (unless you have Touch & Go +). You Auris should be delivered with the latest map available and if you let us know which version you have we can check this for you.

  7. The PC only toolbox so needs a mac version as running it on a windows really gets on my nerves waiting for all the possible errors on earth to show up on my screen.
    Anyways, having paid over £700 for a touch and go find the UI really unfriendly.
    Think I was better off with a £50 tom-tom app on my iPad. Also wish I could just install an iPad mini instead and all the apps i need not having to go through all this crapy errors.
    Love my gt86!

    1. Hi Johnny
      Thanks for your post and sorry to read your comments about Touch & Go. We will pass the details back to our product team regarding suitability with Macs, sorry that this is the case. Glad you like your GT86 though.

      1. That is still not solving the problem and wish I would’ve read all these comment before having paid for it. would really like a refund so i can get a tom-tom instead.

  8. Every time I try connecting to my toyota website it says
    “There has been an error in completing your request. Please try again later.
    Ok” I know my log in details are correct.
    Can you please help me out.

    Mick

  9. Further Update:

    Since getting the CarPlay feature on my iPhone via latest update (connecting with Bluetooth) I can now read incoming text messages. I can now also create a new message, use a pre determined template but once ready to send it doesn’t go anywhere even though it looks like it has?!

    Toyota apparently has signed up as an affiliated partner for Apple products with functionality CarPlay. Unless I am doing something wrong when connecting via a USB there is no real advantage other than albumn art, no pics can be viewed, Siri or other apps cannot be controlled via the Touch and Go System.

    Surely this could be addressed with a software update for the Touch and Go system? Or as a previous poster has suggested do we have to continue with a half baked interface with partial functionality compared to iOS and Android linked systems.

    Thanks for your help so far much appreciated though still can’t get glass of water or weather app to work? 🙁

    1. Hi Stu
      Sorry about the delay have been checking with our tech team.
      Just to clarify the current generations of T&G are not Apple Car Play compatible and text messaging is not fully compatible with iPhone. Incoming text messages have always been available when “show notifications” was turned on on the iPhone. With regard to the applications, do they show in the appropriate menu?

  10. Thanks for the info regarding CarPlay.

    Unfortunately no the only apps I can seem to see is the fuel prices one I think Glass of Water and Weather must only be available via Touch and Go+.

    1. Hi Stu
      Thanks for your post.
      Notice that you are still having trouble with the apps. Is is the case that you have you tried to download the applications from the Toolbox but can’t get them to work? Our tech team suggest that you try downloading these again and also check the settings on your customer portal account.
      Let us know how you get on.

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