Toyota Touch and Touch & Go How to videos:
How to pair your phone
How to make a call and access your phone book
How to play music via Bluetooth or a USB device
How to register your Touch & Go system
How to use sat-nav features
How to carry out an online search
How to send directions to your car
See below for our list of the twelve most common questions asked about Touch & Go. If the answer to your question isn’t here, you can contact us by leaving a comment below and we’ll get back to you. Meanwhile, if you need help getting started with Touch & Go, you can watch our how-to videos here. Alternatively, you can register your system, here.
Q1 – Why can’t I find the device ID on my Touch & Go/Touch & Go+?
A – To obtain the device ID on Touch & Go or Touch & Go+ press the “Set up” hard button. Touch the “General” button on the screen. Scroll to the bottom screen and select Touch “System information”. The device ID should now be visible on the screen.
For Toyota Touch Pro, press the “Set up” hard button, touch “Navigation” on the screen and then touch “Online search”.
Q2 – Why isn’t the device ID not recognised on the portal?
A – The device ID on T&G and T&G+ is a 26 digit code which can be made up of numbers letters and symbols. When the ID is entered on the customer portal it needs to be exactly as it shows on the T&G including observing upper and lower case and any symbols like underscores etc but without any spaces.
Q3 – Why don’t connected services work on my 2012 Toyota Prius, Land Cruiser, Land Cruiser V8 and Lexus GS, RX or CT?
A – Your device may not be compatible. A Bluetooth compatibility list for Toyota is available here and here for Lexus.
Q4 – Why is the address I want to navigate to missing?
A – The address could be missing from the mapping, unfortunately there is no way to guarantee that it will be added during the next update.
Q5 – Does my car have the latest map update?
A – You can view the latest available map version via the Downloads section of the T&G Toolbox.
Clicking on the map of Europe shopping trolley icon will show you the version information available, and whether or not you need to download.
Q6 – Do I have to pay for map updates?
A – All map updates are chargeable except for Touch & Go+. This system is supplied with “map care”, which provides 3 years of free map updates (up to a maximum of 6 updates).
Q7 – Do I need to take action if the date code of my new map is out of date?
A – No, the date format within the map ID is not a release date. This date is allocated to the map during the development process. Development of the map can take up to a year.
Q8 – Why won’t my phone connect to the Touch & Go Bluetooth?
A – Your phone may not be compatible. You can check compatibility for Toyota vehicles here, and Lexus vehicles here.
If your phone is listed as compatible but still won’t connect – try deleting the phone/Touch & Go pairing and reconnecting.
Q9 – Why isn’t the music on my USB stick playing through Touch & Go?
A – There are quite specific requirements for what is “playable media”. You can find this information in the “Audio system operation” section of your owner’s manual.
If your USB stick is compatible but the music is still not playing, there could be a fault with the stick and you should try another.
If no devices are recognised when you attempt to connect them via the vehicle USB port, there could be a connection issue. You will need to have this checked over by your dealer.
Q10 – How many map updates are there per year?
A – For Touch & Go and Touch & Go+, there are 2 updates per year. For Toyota Touch Pro, there is 1.
Q11 – My phone is listed as incompatible but works with Touch & Go, why?
A – Only devices that are fully compatible with Touch & Go are listed as compatible. Some functions can work partially with certain phones, but these would not be listed.
Toyota Touch and Touch & Go How to videos:
How to pair your phone
How to make a call and access your phone book
How to play music via Bluetooth or a USB device
How to register your Touch & Go system
How to use sat-nav features
How to carry out an online search
How to send directions to your car
Can the screen colour scheme on the Touch and Go Nav be changed (from blue to red)?
Hi Laurence,
Unfortunately, there is no way to do this. Many thanks.
Hi, I have just bought a Toyota Yaris 1.33 VVT-i TR 5dr 2012, as a second hand car.
Having explored my new purchase, when pressing the Map (SAT NAV) button it returns a message of “system not installed”.
Could you please explain what this means?
What I need to do about it?
Thanks,
Steph
Hi Steph,
We would imagine it means the vehicle does not have Sat Nav on this vehicle. To be 100% sure, we would have to advise contacting your nearest dealer so they can check this out. Unfortunately, as we can’t see the vehicle it would be difficult to diagnose. Hope this helps.
Hi
I am having real trouble finding my touch and go Device ID to register on my Toyota. Following the steps set out in guide book and online I can’t find it. I did contact the garage where I purchased the car however they have not helped. Any help or advice would be appreciated. I have Toyota Yaris 2013 (63) car with the first Toyota touch and go system. Thank you
Ashley
Hi Ashley,
If you have a Sat Nav installed, you will have to locate the Device ID under System information in your multimedia system.
Setup > General > Scroll down to System Information > Select System Information and then note down the Device ID (if you own a smartphone, we would advise taking a picture so you have a clear view of it).
Log into My Toyota > Select My Vehicles > Select Multimedia > Select the image of your multimedia system > Select ‘I prefer to register online’ > Enter the Device ID correctly which will enable you to purchase the map update you would need for your Multimedia system through the e-Store.
In the e-Store, your map updates are located there with a user guide provided.
We hope that helps.
I have a Touch & Go and have been trying to send map addresses to my device via the Toyota planner but it is not allowing me to send or download to a USB can you help?
Hi Yvonne,
Thank you for getting in touch. Can you confirm your software version and how many POI points are being entered? Can we confirm that this is for just Touch and Go 1?
T&G1 will only allow 1 POI point to be sent, if more than 1 is entered then the option to send to USB or via internet will be greyed out.
HI..
Just bought the missus a 3rd gen Yaris T-Spirit, and was looking to update the satnav.
I downloaded the toolbox, but find my software version is 1.6.61 which is too old for the toolbox to accept.. I have managed to download the latest map from the toyota tech site, and noticed the SWDL.iso file which is the update.. can I copy this to the root of the USB stick, and update the satnav without any problem ?
Or is there anywhere else I can download the SWDL.iso file at version 1.7.2 or higher that will allow me to use the toolbox?
Thanks in advance.
Hi John,
We’ve passed this on to our Multimedia Support team, please expect a reply within 72 hours. Many thanks.
Hi there,
I’ve just bought a mid 2013 RAV4. It has Touch and Go 1. The sat nav seems a bit clunky and dated – not surprising as it is pretty old.
Is there any point in me updating the software in the hope it will be to a significantly improved, newer version? Or will there be no real visible change? Map Update 2.15.5 seems to be the only Touch and Go 1 update listed.
Best,
Robert
Hi Robert,
We’d always recommend updating to the latest software, although the version you are referring to consists of map updates mostly. Thanks.
Hi Matt,
Thanks for that. Yes, that’s exactly my point. Will I be spending £109 to buy maps for all of Europe, which I don’t need, and getting a bearable noticeable software update.
I’d like to know so I don’t waste the money. But surely there must have been an update back in 2013/14/15 – without maps – which just brought system up to the latest version.
Hi Robert,
The update for Touch & Go 1 is just maps, the user interface and speed will be the same – or no noticeable difference. Your OS is MM11 and the update your referring to was released in 2016 for Touch 2 with Go for MM13 to MM16.
It is possible for you to pay / purchase a TNS400 unit that will fit in the existing vehicle and will be significantly faster and run the latest software, but this will be an expensive option.
Hope this helps.
Hi There, I have just bought a 2014 Avensis which has Software Version 4.2.2L on it – are there any possible upgrades?
Hi Andy,
Thanks for getting in touch. A new upgrade came out yesterday, 6.10. This upgrade can be done by a dealer or via MyToyota. Hope this helps.
Hi, my touch and go 2 appears to have lost it’s red colour, speed limits show as black and also road with Traffic, is there some way to reset to software? Other colours seem fine. Any ideas?
Hi Christopher,
Thanks for getting in touch. Please could you provide your reg or VIN number so we can look in to this further. Many thanks.
SB1ED76L20E082602
Thanks Christopher, we’ve passed this on to our Multimedia Team and we’ll get back to you as soon as we can. Thanks.
Hi Toyota, has the multimedia team any thoughts? Is there some process to re-install the system via a download
Hi Christopher,
Thanks for getting in touch. If these is an issue with your system then we’d recommend replacing it completly. If you have any further questions, you can contact our multimedia team directly at this address: multimedia@toyota.co.uk.
Hope this helps.
Hi I have a 2012 auris. My touch and go system has stopped working. It’s just a blank screen so no sat nav or radio works. I checked the manual to find the fuse that I thought it would be. On opening the fuse box there wasn’t a fuse for the touch and go system
Hi David,
Thanks for getting in touch. We’d advise going to your nearest Toyota Dealer as they would be in the best position to assist you at this stage. You can find your local dealer here: https://www.toyota.co.uk/find-your-dealer.json.
If the problem persists, contact our multimedia team here: multimedia@toyota.co.uk.
Many thanks.
Did you get any answers for this problem. I have the same problem, nav site is blank but radio side on
Hi Toyota the map on my 2012 Yaris can’t fine my true position on the screen. I live near the coast and at the moment on screen my car is in the sea. When I checked the location setting it’s telling me the is no satellite. Is the a way of resetting the system, I think it’s one of the first touch and go systems, it’s quite old.