Toyota Touch and Touch & Go How to videos:
How to pair your phone
How to make a call and access your phone book
How to play music via Bluetooth or a USB device
How to register your Touch & Go system
How to use sat-nav features
How to carry out an online search
How to send directions to your car
See below for our list of the twelve most common questions asked about Touch & Go. If the answer to your question isn’t here, you can contact us by leaving a comment below and we’ll get back to you. Meanwhile, if you need help getting started with Touch & Go, you can watch our how-to videos here. Alternatively, you can register your system, here.
Q1 – Why can’t I find the device ID on my Touch & Go/Touch & Go+?
A – To obtain the device ID on Touch & Go or Touch & Go+ press the “Set up” hard button. Touch the “General” button on the screen. Scroll to the bottom screen and select Touch “System information”. The device ID should now be visible on the screen.
For Toyota Touch Pro, press the “Set up” hard button, touch “Navigation” on the screen and then touch “Online search”.
Q2 – Why isn’t the device ID not recognised on the portal?
A – The device ID on T&G and T&G+ is a 26 digit code which can be made up of numbers letters and symbols. When the ID is entered on the customer portal it needs to be exactly as it shows on the T&G including observing upper and lower case and any symbols like underscores etc but without any spaces.
Q3 – Why don’t connected services work on my 2012 Toyota Prius, Land Cruiser, Land Cruiser V8 and Lexus GS, RX or CT?
A – Your device may not be compatible. A Bluetooth compatibility list for Toyota is available here and here for Lexus.
Q4 – Why is the address I want to navigate to missing?
A – The address could be missing from the mapping, unfortunately there is no way to guarantee that it will be added during the next update.
Q5 – Does my car have the latest map update?
A – You can view the latest available map version via the Downloads section of the T&G Toolbox.
Clicking on the map of Europe shopping trolley icon will show you the version information available, and whether or not you need to download.
Q6 – Do I have to pay for map updates?
A – All map updates are chargeable except for Touch & Go+. This system is supplied with “map care”, which provides 3 years of free map updates (up to a maximum of 6 updates).
Q7 – Do I need to take action if the date code of my new map is out of date?
A – No, the date format within the map ID is not a release date. This date is allocated to the map during the development process. Development of the map can take up to a year.
Q8 – Why won’t my phone connect to the Touch & Go Bluetooth?
A – Your phone may not be compatible. You can check compatibility for Toyota vehicles here, and Lexus vehicles here.
If your phone is listed as compatible but still won’t connect – try deleting the phone/Touch & Go pairing and reconnecting.
Q9 – Why isn’t the music on my USB stick playing through Touch & Go?
A – There are quite specific requirements for what is “playable media”. You can find this information in the “Audio system operation” section of your owner’s manual.
If your USB stick is compatible but the music is still not playing, there could be a fault with the stick and you should try another.
If no devices are recognised when you attempt to connect them via the vehicle USB port, there could be a connection issue. You will need to have this checked over by your dealer.
Q10 – How many map updates are there per year?
A – For Touch & Go and Touch & Go+, there are 2 updates per year. For Toyota Touch Pro, there is 1.
Q11 – My phone is listed as incompatible but works with Touch & Go, why?
A – Only devices that are fully compatible with Touch & Go are listed as compatible. Some functions can work partially with certain phones, but these would not be listed.
Toyota Touch and Touch & Go How to videos:
How to pair your phone
How to make a call and access your phone book
How to play music via Bluetooth or a USB device
How to register your Touch & Go system
How to use sat-nav features
How to carry out an online search
How to send directions to your car
Hi Rod,
Thank you for your post. We have spoken with our technical department and they have advised visiting your local Toyota Dealer who will be able to assist you further. Your local Toyota Dealer can be found here: https://www.toyota.co.uk/find-your-dealer.json. Hope this helps and if you have any other questions please let us know.
Can i go in to any dealer or just the one i got the car from
Hi Rod,
Thank you for your post. Any of our Toyota Dealerships will be happy to help you. You can find your local Toyota Dealer here: https://www.toyota.co.uk/find-your-dealer.json. Hope this helps and if you have any other questions please let us know.
Hi, I have a Yaris Trend 1.5 VVT-i Hybrid and I’d like to have the touch and go plus fitted, if possible.
Can this be done?
Hi Pip,
Thank you for your post. We have spoken with our technical team and to advise further please may we have your registration plate and VIN number? Many thanks.
Hi Charlotte and thanks for getting back to me.
My Yaris plate no. is FD14FET and VIN no. is VNKKD3D340A111400
Any upgrades to the Touch system would be great. but ideally I would like the Touch & Go+
Thanks,
Pip
Hi Pip,
Thank you for your quick reply. One last thing we would need is the software version, this can be found in the Touch and Go system – It should be under: Setup >General > System Information. Many thanks.
Hi Charlotte,
I can’t get to the software info as it isn’t offered on the menu. I press SETUP and then GENERAL but SYS INF isn’t there. Is this because I don’t have the SAT NAV option?
Regards,
Pip
Hi Pip,
Thank you for your reply. We would advise visiting your local Toyota Dealer who will be able to identify your software type and advise you further. Your local Toyota Dealer can be found here: https://www.toyota.co.uk/find-your-dealer.json. Many thanks.
How can I find the latest update for my Touch and Go plus. I’m being driven mad by it crashing, Sat Nav is a nightmare, voice recognition works when it feels like it. I’ve tried to find it everywhere and I have asked Charlotte on the 15th April for help on this. My dealer FRF say it’s too big a download for them. Thanks in advance
Hi John. We apologise for the delayed response. This is due to a technical error that has affected comments on the blog. You can download map updates (depending on your vehicle) through the My Toyota e-store portal. This can be accessed here: po.st/pNjkc9. A step-by-step guide to this process is available here: po.st/6m14JT. We hope this helps John.
Hi,
I have a Prius Hybrid with Touch&Go system with software version 1.7.3L (map version is EUL20110321 ). I was copy to usb fingerprint from system information menu and using Toyota Touch&Go Toolbox I buy new map in version 2.13.5 (map version is EUL20160201) When I put USB stick to car system found update but don’t want to update. Just give me information that update is not compatible with system. Could anybody help me with this?
Hi Jack. We apologise for the delayed response. We recommend you visit your local dealer who will be able to take a look at what is happening here. They will also be able to perform the update for you, if need be. We hope this helps.
Hi Rob,
Thank you for your post. We would advise contacting Toyota Germany: https://www.toyota.de/#/iframe/https%3A%2F%2Fcrm.toyota.de%2Fform%2Fcontact. Many thanks.
Hi, from the comments i have read, the touch and go system has two updates a year. When is the next update from EUL20160201? Thank you.
Regards,
Steve.
Hi there,
Thanks for your post. Updates are usually every April and October. However, we have no confirmed dates yet. Hope this helps. Many thanks.
Will it fix the constant crashing I experience in my Prius 4 ? Playing bluetooth or usb audio is near impossible. You guys are going to lose it all to Google and Apple if you keep treating this part of the car like an afterthought. God help you when autonomous cars arrive if you take the same approach of getting whatever is cheaper.
Hi Alex,
Thanks for your feedback and post. At this moment in time we are unable to say what will come with the new update. However, we do pass on all feedback to our product team and we will be sure to do this with yours. Many thanks.
Hi Mark,
Thanks for your post. We would suggest contacting your local dealer with the issues you’re experiencing. They’ll be able to assist further in helping you. Many thanks.
I have an Auris with Touch & Go sw version 2.12.5 and card EUL20150630. Toyota has an offer to receive software and card updates for 3 years. The most recent sw version seems to be 2.13.5.
What are the improvements in this software version and is ot worthwhile upgrading?
Hi Ronald. You’ll find everything you need to know about the new upgrade here: po.st/4968EM. We hope this helps!