Toyota Touch and Touch & Go How to videos:
How to pair your phone
How to make a call and access your phone book
How to play music via Bluetooth or a USB device
How to register your Touch & Go system
How to use sat-nav features
How to carry out an online search
How to send directions to your car
See below for our list of the twelve most common questions asked about Touch & Go. If the answer to your question isn’t here, you can contact us by leaving a comment below and we’ll get back to you. Meanwhile, if you need help getting started with Touch & Go, you can watch our how-to videos here. Alternatively, you can register your system, here.
Q1 – Why can’t I find the device ID on my Touch & Go/Touch & Go+?
A – To obtain the device ID on Touch & Go or Touch & Go+ press the “Set up” hard button. Touch the “General” button on the screen. Scroll to the bottom screen and select Touch “System information”. The device ID should now be visible on the screen.
For Toyota Touch Pro, press the “Set up” hard button, touch “Navigation” on the screen and then touch “Online search”.
Q2 – Why isn’t the device ID not recognised on the portal?
A – The device ID on T&G and T&G+ is a 26 digit code which can be made up of numbers letters and symbols. When the ID is entered on the customer portal it needs to be exactly as it shows on the T&G including observing upper and lower case and any symbols like underscores etc but without any spaces.
Q3 – Why don’t connected services work on my 2012 Toyota Prius, Land Cruiser, Land Cruiser V8 and Lexus GS, RX or CT?
A – Your device may not be compatible. A Bluetooth compatibility list for Toyota is available here and here for Lexus.
Q4 – Why is the address I want to navigate to missing?
A – The address could be missing from the mapping, unfortunately there is no way to guarantee that it will be added during the next update.
Q5 – Does my car have the latest map update?
A – You can view the latest available map version via the Downloads section of the T&G Toolbox.
Clicking on the map of Europe shopping trolley icon will show you the version information available, and whether or not you need to download.
Q6 – Do I have to pay for map updates?
A – All map updates are chargeable except for Touch & Go+. This system is supplied with “map care”, which provides 3 years of free map updates (up to a maximum of 6 updates).
Q7 – Do I need to take action if the date code of my new map is out of date?
A – No, the date format within the map ID is not a release date. This date is allocated to the map during the development process. Development of the map can take up to a year.
Q8 – Why won’t my phone connect to the Touch & Go Bluetooth?
A – Your phone may not be compatible. You can check compatibility for Toyota vehicles here, and Lexus vehicles here.
If your phone is listed as compatible but still won’t connect – try deleting the phone/Touch & Go pairing and reconnecting.
Q9 – Why isn’t the music on my USB stick playing through Touch & Go?
A – There are quite specific requirements for what is “playable media”. You can find this information in the “Audio system operation” section of your owner’s manual.
If your USB stick is compatible but the music is still not playing, there could be a fault with the stick and you should try another.
If no devices are recognised when you attempt to connect them via the vehicle USB port, there could be a connection issue. You will need to have this checked over by your dealer.
Q10 – How many map updates are there per year?
A – For Touch & Go and Touch & Go+, there are 2 updates per year. For Toyota Touch Pro, there is 1.
Q11 – My phone is listed as incompatible but works with Touch & Go, why?
A – Only devices that are fully compatible with Touch & Go are listed as compatible. Some functions can work partially with certain phones, but these would not be listed.
Toyota Touch and Touch & Go How to videos:
How to pair your phone
How to make a call and access your phone book
How to play music via Bluetooth or a USB device
How to register your Touch & Go system
How to use sat-nav features
How to carry out an online search
How to send directions to your car
OK, so first of all I need the Touch & Go downloaded on my PC. So I create my profile on the Customer Portal and add my car which shows up nicely.
THEN I try getting that dastard download, but on putting it in my cart, the portal now says that ”
You currently have no vehicles added to your account!” ! I certainly have, since I can see it.
Why is this needed in the first place in order to get the platform, and why does this not work? This portal of yours is unbelievably under par when it comes to usability. It is as though the debveloper team has never tried sitting in the position of the user trying to get a new car updated from A to Z.
Hi there
Thanks for your post and sorry for the delay in replying.
We have run this past our technical team who just need a bit more information about what you are trying to download. We are sorry that the system has proved difficult to operate and we will do what we can to help resolve this for you.
It is the Touch & Go Toolkit I am trying to download in vain. The basic stuff to get the whole communication up and running.
Errata: It is the eStore I need. Or some tool for downloading to PC the updates to USB stick. Where is this to be found?
Thanks for replying with this information. We are checking this further for you.
I have just purchased a new Aygo. I have managed to connect my Galaxy S5 to the My Touch system. However when trying to sync contacts it says ‘Contact Transfer Unsuccessful’. When I try to manually transfer the contacts it will get to 298 and then give me an error message.
On top of that…the MirrorLink system doesn’t seem to work.
Any ideas?
Hi Thomas, thanks for your post. Are the contacts stored on the phone or the Sim card? If the contacts are stored on the Sim, you’ll need transfer them over to the phone to allow them to appear on the My Touch system. Let us know if this fixes the problem. Can you provide us with more detail regarding the MirrorLink issue. Are you using a USB cable? What are you seeing on screen? etc
Hi Matt. I have transferred my contacts to the device previously however this hasn’t helped. Is it because I have too many contacts for the My Touch system? I have over 500 contacts in my phone.
With regards to MirrorLink…when I connect it with the USB cable it shows on the phone that it is connected and on the My Touch system- however on the My Touch system it just shows a blank screen (even though it has said it is connected)?
Thanks
Hi Thomas, we’ve spoken to our technical department, the Samsung S5 is only compatible on MirrorLink version 1.1. Version 1.1 is only available on vehicles built after the 15th Jan 2015. Earlier vehicles can be updated once the software is released, (this should be within the next 2 months). The DriveLink App must also be downloaded (if it hasn’t already) via the Samsung App store (this is free).
Transferring contacts:
Could you please double check the Bluetooth signal wasn’t interrupted part way through the transfer? If you could delete the pairing via your Aygo’s multimedia and phone, restart your phone, repair and then transfer contacts over.
If this doesn’t work could we please have some more details of the error? You could have an app on your phone blocking the transfer – we have had a case before on an Android phone where it would stop at around the 300 mark. The customer deleted all apps from their phone and it uploaded all contacts. The contacts limit is 1000 so it should transfer all of your contacts across. Could you please list all the Apps installed on your phone?
Hope this helps!
Mine new Avensis not have mirrorlink 1.1, so what happened with the update?! Common – it is 2015,don’t let us using S3…
Hi George,
Thank you for your post. Mirrorlink 1.0 is available with the Avensis and is compatible with the Samsung S3, however the Drive Link app needs to be downloaded onto your phone in order for this to work. Hope this helps clarify and if you have any other questions please let us know.
I am unable to locate my device ID.
When I go to set up and vehicle settings… nothing is displayed.
My sat nav also says it is not installed…
Please help
Hi I am having same issue I have purchased the high module go plus eu with wi-fi and tried to register the code copied it as per instructions on line and having non of it I then tried to register through my user name and screen goes blank is it because it has come direct from Germany and not uk please help
Hi Emi, could we please have a few more details from you? The name of your Toyota model and it’s year of production (for example: reg is a 14 plate). Many thanks
Hi Kerry.
I’m having the same issue.
I just bought a verso excel from March 2013 and thought (also based on the documentation provided, the touch and go manual) that I’d have satnav, but when trying to register it online and searching for the device ID… there’s nothing in setup/general for me to find it.
Thanks
Hi Bruno
Thanks for your post.
If you do not have the satnav loaded on your car then your local Toyota dealer will be able to add this for you (they can confirm cost if you give them a call), it is also likely that you may also have the handbook in your car for the Touch & Go operation as this not only includes the nav but the audio system as well. Hope this helps but let us know if you need any further help.