Toyota Touch and Touch & Go How to videos:
How to pair your phone
How to make a call and access your phone book
How to play music via Bluetooth or a USB device
How to register your Touch & Go system
How to use sat-nav features
How to carry out an online search
How to send directions to your car
See below for our list of the twelve most common questions asked about Touch & Go. If the answer to your question isn’t here, you can contact us by leaving a comment below and we’ll get back to you. Meanwhile, if you need help getting started with Touch & Go, you can watch our how-to videos here. Alternatively, you can register your system, here.
Q1 – Why can’t I find the device ID on my Touch & Go/Touch & Go+?
A – To obtain the device ID on Touch & Go or Touch & Go+ press the “Set up” hard button. Touch the “General” button on the screen. Scroll to the bottom screen and select Touch “System information”. The device ID should now be visible on the screen.
For Toyota Touch Pro, press the “Set up” hard button, touch “Navigation” on the screen and then touch “Online search”.
Q2 – Why isn’t the device ID not recognised on the portal?
A – The device ID on T&G and T&G+ is a 26 digit code which can be made up of numbers letters and symbols. When the ID is entered on the customer portal it needs to be exactly as it shows on the T&G including observing upper and lower case and any symbols like underscores etc but without any spaces.
Q3 – Why don’t connected services work on my 2012 Toyota Prius, Land Cruiser, Land Cruiser V8 and Lexus GS, RX or CT?
A – Your device may not be compatible. A Bluetooth compatibility list for Toyota is available here and here for Lexus.
Q4 – Why is the address I want to navigate to missing?
A – The address could be missing from the mapping, unfortunately there is no way to guarantee that it will be added during the next update.
Q5 – Does my car have the latest map update?
A – You can view the latest available map version via the Downloads section of the T&G Toolbox.
Clicking on the map of Europe shopping trolley icon will show you the version information available, and whether or not you need to download.
Q6 – Do I have to pay for map updates?
A – All map updates are chargeable except for Touch & Go+. This system is supplied with “map care”, which provides 3 years of free map updates (up to a maximum of 6 updates).
Q7 – Do I need to take action if the date code of my new map is out of date?
A – No, the date format within the map ID is not a release date. This date is allocated to the map during the development process. Development of the map can take up to a year.
Q8 – Why won’t my phone connect to the Touch & Go Bluetooth?
A – Your phone may not be compatible. You can check compatibility for Toyota vehicles here, and Lexus vehicles here.
If your phone is listed as compatible but still won’t connect – try deleting the phone/Touch & Go pairing and reconnecting.
Q9 – Why isn’t the music on my USB stick playing through Touch & Go?
A – There are quite specific requirements for what is “playable media”. You can find this information in the “Audio system operation” section of your owner’s manual.
If your USB stick is compatible but the music is still not playing, there could be a fault with the stick and you should try another.
If no devices are recognised when you attempt to connect them via the vehicle USB port, there could be a connection issue. You will need to have this checked over by your dealer.
Q10 – How many map updates are there per year?
A – For Touch & Go and Touch & Go+, there are 2 updates per year. For Toyota Touch Pro, there is 1.
Q11 – My phone is listed as incompatible but works with Touch & Go, why?
A – Only devices that are fully compatible with Touch & Go are listed as compatible. Some functions can work partially with certain phones, but these would not be listed.
Toyota Touch and Touch & Go How to videos:
How to pair your phone
How to make a call and access your phone book
How to play music via Bluetooth or a USB device
How to register your Touch & Go system
How to use sat-nav features
How to carry out an online search
How to send directions to your car
Hi JP
Thanks for your post.
We believe that you cannot see folders when using a USB however we are double checking this with the technical team. We will send a further reply next week for you.
Bonjour actuellement la mise à jour 2014 est accessible maintenant je viens de faire la mise à jour aujourd’hui cordialement
Thanks for your post Ariaan.
This is still the case unfortunately. We have changed Touch 2 though so that this can now be organised online regardless of platform.
Sounds promising, will this update be available for my Auris in the future?
Hello Ariaan
Touch & Go and Touch 2 are not compatible systems unfortunately (it is not possible to upgrade Touch & Go to Touch 2).
Hope this helps clarify.
Where can I find a copy of toolbox , the naviextra site does not work again
Hello David
Thanks for your post.
Our Tech team have tried downloading the Toolbox from their customer portal account and it is currently downloading without any issues.
The common issue they come across with Toolbox download is that the PC pop up blocker sometimes needs to be disabled prior to you clicking on the link. They have advised to check this however if this doesn’t help please let us know and provide more details as to what you are doing to download the toolbox. If it helps further, FAQ’s are available via the help icon on the Touch & Go customer portal (www.my.toyota.eu). Lastly, when you say Naviextras do you mean the link via the Touch & Go customer portal?
Hi, I have a Yaris 2012 with the Touch Screen with Navigation, not updated at all. I am trying to change the sound settings by using the menu (Setup, Audio, then only the Radio Settings button is available and the Sound Settings button greyed out). Any ideas? I would have thought that this function is basic to all sound systems. I would like to be able to fade the speakers front/back. Regards, Carl
Hi Carl
Thanks for your post.
We have had a quick look at this for you and what you need to do is to switch on the radio then go back in Settings/Audio and you will then be able to go into the sound settings feature and change the bias of your speakers front and rear. Hope this helps and let us know how you get on.
Wonderful, David. Just tried it and it worked fine. It is common sense really to do this with the radio on but as it was not mentioned in the manual I did not even think of it. I feel a bit daft now. Thank you for your prompt response. Alls well that ends well. Regards, Carl.
Thanks for reply and letting know Carl. We are here to help so any questions let us know.
Hi
I’ve been having problems with the DAB on my 2013 rav4 touch. The audio cuts out sometimes even though I still have a signal. I understand it cannot be upgraded to touch2 but is there an update I can access that might resolve this?
Hi Steve
Thanks for your post and sorry to hear about the DAB radio.
DAB coverage can vary and we would recommend speaking to your local Toyota dealer about this in case they are aware of any local issues. We have spoken to our technical team who are not aware of any upgrades that would address this issue at present.
Sorry we cannot provide a more positive response at the moment but if you do want to contact our customer relations team then they can be reached via the attached link. https://mag.toyota.co.uk/how-to-contact-toyota-uk