Toyota Touch & Go: How to register your Touch & Go system

To access all the features of the Toyota Touch & Go system you will need to register at the Toyota website.

To do this, you’ll need to register your device via the MyToyota customer portal.

Toyota Touch & Go How to register your Touch & Go system 1

Click REGISTER, and follow the onscreen instructions to access a host of online services which are available to you.

You’ll notice things look quite different compared to way they are presented in our video, which was filmed before a series of improvements were made to our online customer portal.

Toyota Touch & Go How to register your Touch & Go system 2

If you want help registering your Toyota Touch system, please visit our customer portal.

For more details, see the Toyota Touch 2 video – How to set up an online account below.

Toyota Touch and Touch & Go How to videos:
How to pair your phone
How to make a call and access your phone book
How to play music via Bluetooth or a USB device
How to send and receive a text message
How to use sat-nav features
How to carry out an online search
How to send directions to your car

Touch and Go FAQs

By Iain Reid


  1. I have just purchased a new Toyota Yaris Excel 2017 with Toyota Touch 2 with Go added for £541.67. when I press the navigation button I get the following message “Navigation is not available on your system”. What is wrong I have paid for Touch 2 with Go?

    1. Hi Nathan,
      Thanks for getting in touch with us. Please could you provide your reg or VIN number. Many thanks.

  2. Hi, I just installed a second hand touch and go nav in to my GT86. The unit was from another GT86. How can I register it on my toyota. It says it is already registered to another car?

    1. Hi David,
      Thanks for getting in touch. We’d advise contacting our Multimedia team directly using this email address: Please could you provide them with your reg or VIN with a screenshot image of the user interface displaying the device ID and software version and also an error message confirming you are unable to register your satellite navigation.

  3. I’ve just bought a 2011 Avensis.
    Can the tns510 multimedia system still be registered?
    When I try, all the site offers me is a choice of 3 touch and go systems
    Should I choose one of them?

    1. Hi Chris,

      Thanks for getting in touch.

      The TNS510 multimedia system cannot be registered onto My Toyota as it is not a Toyota Touch with Go or Toyota Touch 2 with Go system.
      In addition, it does not have the features and specifications to support the features provided from My Toyota.

      Hope this helps.

  4. my Toyota touch id is too short and it means i can’t register my devise, am i looking at the wrong thing or is it not compatible with my car?

  5. Hi I just purchased a 2016 Avensis business plus edition and I am trying to register my media system to update maps etc.. but I can’t see it on the register system page and don’t know which version I have ?

      1. Hi Ciaran,
        Thanks for your reply.
        We’ve checked our database, and your vehicle is fitted with the ‘Toyota Touch 2 with Navigation’ system.

  6. Hi, I’ve just purchased a 2019 plate CHR and the sat nav function says it’s not available. Can you help please?

    1. Hi Adrian,

      Congratulations on your new car. It sounds like you’ve purchased an Icon grade car, which does not have satellite navigation fitted. Your nearest Toyota will be able to talk through your options for upgrading the system.


  7. I have just purchased a Toyota Yaris with a Toyota Touch and Go. However, the navigation system shows up as “Navigation is not available in your system”.

    1. Hi Cecelia,
      Thanks for getting in touch with us.
      Could you please provide us with your UK reg? We can then look into this for you.

      1. I have the same problem with Toyota Yaris 2015 in uk . “Navigation is not available in your system

      2. Hi Sabir,

        When the vehicle was ordered by the first owner, the option of satellite navigation was not selected. You can get this feature added for a cost. Please contact your nearest centre for more info.


    2. I have the same problem with Toyota Yaris 2015 FJ15VTA . “Navigation is not available in your system”

      1. Hi Mr. M Nurmamade,
        Thank you for your comment.
        Navigation was an optional extra on the Yaris Icon grade, and this doesn’t appear to have been selected when the vehicle was ordered, which therefore means that it is not present on your vehicle.
        We would recommend contacting your nearest Toyota Centre to see if a retrofit is possible.

      2. Hello and thanks for reply.

        I can confirm that this vehicle was originally purchased with this upgrade and satnav was working fine until this message appeared on screen.

        I have also taken radio out ID:13TXDAEU-CA02 & can confirm that is also fitted with HARMAN Extension Module FCC ID:QNG-BE2806 IC:6434C-BE2806

      3. I’ve taken a photo but its not very sharp and can also email it over to you if you wish.

        Just note if not “2806” then its “2828”

        IC 6434C-BE 2808
        FCC ID:QNC-BE 2808

  8. I have just purchased a Toyota VERSO 2015 with a Toyota Touch 2 with Go. The navigation system shows up as “Navigation is not available in your system”. Could you check it to me , please.

    1. Hi Muhsein,

      Congratulations on your new car. If you have purchased a vehicle with Toyota Touch 2 with Go, then your vehicle does have navigation and you shouldn’t be getting this message. Please contact your nearest Toyota centre so they can check this for you.


  9. Thanks again for reply, based on your reply I will go dealership wr I bought it from here in Leicester, but based on 95% of other toyota owners it seems problem message is the same and appears to be a fault with your units.

    My question is, I will not be charged in this case since you can verify this is indeed fitted with satnav and bought new with one ?

    1. Hi,

      The Toyota centre is best placed to advise you on this once they have had a chance to inspect the vehicle.


  10. I have purchased a new C-HR & am trying to register the multimedia system via the MyT app.
    I don’t recognise any of the three pictures the app shows for the selection as being identical to my multimedia system. VIN number of the vehicle is. Could you tell me which pic do I choose. Touch 2 with Go Gen 1 or Touch 2 with Go Gen 2?

    1. Hi,

      Congrats on your new car and thanks for choosing Toyota.

      Are they the only options available? You should see Touch 2 with go (CY17). Select that one! If you need further assistance, you can contact our specialist connectivity team here:

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