How to use the Toyota Touch and Touch & Go multimedia systems

The Toyota Touch multimedia system features a 6.1-inch touch screen and a rear-view camera. To this, Toyota Touch & Go adds full map satellite navigation, advanced Bluetooth® connectivity for hands-free calling and music streaming, Google® Local Search, real-time traffic updates, safety camera warnings, text messaging and a host of other connected services. In short, it provides everything you need on the go.

We’ve produced a series of how-to videos, each of which guides you through a different feature of Toyota Touch and Touch & Go.

If you want help registering your Toyota Touch system, please visit our customer portal.

Toyota Touch and Touch & Go How to videos:
How to pair your phone
How to make a call and access your phone book
How to play music via Bluetooth or a USB device
How to register your Touch & Go system
How to send and receive a text message
How to use sat-nav features
How to carry out an online search
How to send directions to your car

Touch and Go FAQs

Toyota Touch 2
Got a question about the new Toyota Touch 2 system – being rolled out across various Toyota models in 2014 – then take a look at our dedicated Touch 2 section by clicking the link below.

966 comments

  1. Wye don’t my text messages come up on the touch screen they used to but stopped in settings it turned on but comes text no acceable

  2. Hi Sarah
    Thanks for your post.
    We have run this past our technical team who have advised that Touch and Go message read out is not compatible with Apple Software. This feature has never worked with Apple Products as the security protocols Apple use do not let the system read them.
    Sorry for negative response but hope this helps clarify.

  3. Hi,

    I have a 2013 Auris with the touch screen. It worked perfectly with my iPhone 5 for music by Bluetooth and USB. However, I’ve just upgraded to a Samsung Galaxy S5 and I can’t select tracks/change artist etc by Bluetooth and it doesn’t work via USB. I’ve tried several different music apps with no luck. Am I doing something wrong?

    Cheers,

    Nick.

    1. Hi Nick
      Really sorry for the delay in replying on this. Just checking with our tech team now for you.

  4. Hi
    I have Toyota Prius + and I have upgraded to Toyota touch and go and now about eight months from the new every time i get in the car i have to manually connect my phone to system
    and the map was very old it is still in one under year and I got fed up with touch and go I have wasted nearly thousands pounds to upgrade
    I need to compliant about this product it is such waste of money can you help with complaint or i need to get refund

    raj

  5. Hi Raj
    Thanks for your post and sorry to hear about the problems with connecting your phone.
    Our first recommendation would be for you to contact your local Toyota dealer so they can have a look at this for you. However if you do want contact us further then our customer relations team can be reached via the attached link. Hope this helps. https://mag.toyota.co.uk/how-to-contact-toyota-uk

  6. Hi Nick
    Thanks for your post and sorry again for the delay in replying. We did run this past our tech team who suspect this is down to phone compatibility which did change on some later Samsung models. We do provide a list of compatible phones via the my.toyota.co.uk and my.toyota.eu which also depends on the version of software fitted in your car. We can check this further if you can confirm your software for us?

    1. Hi David,

      In reply to my question from 8th August, I have a Toyota Auris with the Touch system (version 1 I assume?). I looked for a software number/version but can’t find one. Hope that helps?

      Nick.

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