How to use the Toyota Touch and Touch & Go multimedia systems

The Toyota Touch multimedia system features a 6.1-inch touch screen and a rear-view camera. To this, Toyota Touch & Go adds full map satellite navigation, advanced Bluetooth® connectivity for hands-free calling and music streaming, Google® Local Search, real-time traffic updates, safety camera warnings, text messaging and a host of other connected services. In short, it provides everything you need on the go.

We’ve produced a series of how-to videos, each of which guides you through a different feature of Toyota Touch and Touch & Go.

If you want help registering your Toyota Touch system, please visit our customer portal.

Toyota Touch and Touch & Go How to videos:
How to pair your phone
How to make a call and access your phone book
How to play music via Bluetooth or a USB device
How to register your Touch & Go system
How to send and receive a text message
How to use sat-nav features
How to carry out an online search
How to send directions to your car

Touch and Go FAQs

Toyota Touch 2
Got a question about the new Toyota Touch 2 system – being rolled out across various Toyota models in 2014 – then take a look at our dedicated Touch 2 section by clicking the link below.

966 comments

  1. Hi

    I purchased a brand new Auris hybrid 4 months ago and up until recently the DAB radio has worked well. However, over the past few weeks it has intermittently lost the DAB signal for extended periods. I have switched to FM to confirm there’s no issue with the sound and back to DAB where the stations are still displayed. switching the radio off and back on doesn’t help either. The only way I have succeeded is to actually switch the power off to the car completely when stood a traffic lights etc so I know it’s not a DAB signal problem. Any ideas?

  2. I have a new Rav 4 with touch and go software version is 4.2.1L and my phone is HTC one some of my phone book contacts were transferred automatically when the phone was paired but wheb=n i try and add some that were not downloaded at the beginning it won’t accept them.
    Can you give any advise or reason for this

    1. Hi Robert,
      Thanks for your post.
      It is worth noting that there is a 200 contact limit, after this point no further phone contacts can be added. If this is not the cause of your problem, we recommend checking that all contacts are saved to the same location as those that were successfully paired before (e.g. phone or sim memory). The next step is to remove the bluetooth pairing between the HTC device and your RAV4. Finally, re-pair the bluetooth and re-sync the phonebook. This should resolve your issue.
      Hope this helps.

  3. Just got a lovely new hilux, I’ve set up an online account and am trying to grit on the ‘touch’ link.
    However it’s in Russian!! Anyway this can be changed?
    Alan

    1. Hi Alan,
      Thanks for your post and sorry to hear you’re facing a few language barriers.
      Carrying out the following steps will enable you to update your language settings:
      – Log in to the Customer Portal here: http://www.my.toyota.eu
      – Select ‘My Account’ (bottom row, second box in from the left).
      – Select the drop down tab (right of the human profile) and pick ‘United Kingdom’.
      – Select ‘Save’ (tick icon).
      – Close the webpage and now when you next log in the language will have updated.
      Hope this helps.

      1. Thanks for getting me into ‘English’ text version… I’m now getting ‘There has been an error in completing your request. Please try again later’ message that will not go!!!
        Any suggestions welcome:)

  4. i buy Toyota 2011 hilux. i found problem of using my TNS 510 saying the error Program can not be read contact your dealer. can you please help me to rectify the problem and use my lovely car?

  5. Hi Tobi
    Thanks for reply and just to keep you up to date with the situation ..deleting and then moving all to sim and resending contacts worked but then trying to send a new contact was just the same got message saying it did not transfer…however working on this with one of the Toyota sales we discovered that if I wanted to add a single new contact if we put it on the sim and then on the screen touched connectivity then select “refresh phone book” it accepted the new entry.

    I hope this may help someome else who may have similar problems and many thanks for the help along the way.

    Robert

  6. Just back up my multimedia system with twenty four POI individually installed, double check all systems only to found I have two entries/numbers per stored person on my phone book, I do I delete one of the number

    1. Hi Martin,
      Having passed this by our technical team, it sounds as if your phone may be displaying both SIM and phone contacts. If this is the case you simply need to update your mobile settings, re-sync your mobile and the duplicates should disappear.
      Hope this helps.

  7. Hi,

    I have a 2012 Prius T Spirit with Touch and Go Plus and I want to update my outdated maps.

    I have gone to the Toyota Customer Portal but when I check what requirements I need to download the map it says “Software version 1.7.2 or higher installed on your Toyota Touch & Go”. My version is 1.7.1 H.

    Does this mean that I can’t update a 2 years old navigation system with a new map?

    Thanks

    Mark

    1. Hi Mark,
      Firstly we recommend logging into the Customer Portal and checking whether a map update is required. The latest version for your Touch & Go + is: EUH20130409. If you could let us know which version you have and whether you still require an update, we can then recommend further action.
      Hope this helps.

      1. Hi Tobi and thanks for taking the time to reply.

        It was the original 2012 map I had installed. I say “was” because despite the requirement tab on the update page saying I needed version 1.7.2 to upgrade I decided to give it a go and everything seemed to work ok. I now have version 1.8.4 and the latest map update so hopefully now the sat nav won’t get more lost than me anymore.

        Thanks again.

  8. Hi there,

    I have bought a 2013 Hilux (what a fantastic pick up!) with the touch2 navigation system, only problem is that it goes quite slow, expecially when i have an usb plugged in, when I push buttons to change tracks or switch to navigation system it need one or two seconds to change, also the rear camera is affected of this… what could be the problem? Many thanks

    1. Hi Nino,
      Thanks for your post.
      If you could please give us a few more details as to your vehicle and which version of software your Touch system is running, we can then pass this by our technical team who may be able to help.

      1. Hi Nino,
        Further to our previous comment, our technical team have ran some tests on a Touch & Go 2 system and it seems that having connected a phone via bluetooth for calls, music and internet; pairing a USB and having the NAV running it does appear to slow the system a little, this will be due to huge demand on resource. You may find that by switching off unneeded features (e.g. bluetooth or disconnecting the USB) that the load on the processor is reduced and that the system speed increases.
        Do let us know if this is the case and if so we can report it to find a fix. If not, please still get in touch and we can recommend further action.
        Sorry for the inconvenience this may have caused.

      2. Hi and thanks for your answers, I have made a test disconnecting all the features such as bluetooth and usb but the problem seems to persist, the software in my unit is the 3.3.0L

      3. Hi Nino,
        We’re sorry to hear this did not resolve your issue.
        As we’re sure you will appreciate, it is very difficult for us to diagnose this online. As a result, we recommend taking the vehicle to your local Dealer to investigate.
        If you would like to do this, please let us know by emailing: tobi.chatfield@tgb.toyota.co.uk with your name, contact number, vehicle registration and location. We can then contact a local Dealer on your behalf and brief them via our technical team, the Dealer would then get in touch with you to arrange an appointment.
        Hope this helps.

  9. Hi,
    I have a 2012 (facelift) Avensis T-Spirit with T&G Plus currently running map EUH20130409.
    That is over a year old.
    a) when can we expect an update?
    b) aren’t there supposed to be 2 updates per year?

    1. Hi Scott,
      Thanks for your post.
      The date displayed in the update title is in reference to when our map provider uploaded the map pack, the update itself would have been released many months later (after programming etc.).
      The next Touch & Go+ update is expected in the coming months with another planned within a year of that date.
      Hope this helps.

      1. Hi Tobi,
        I have recently upgraded to Euh20131022:
        a) Googling shows this as having shown up in other countries as early as March 2014, why so long to show up for the UK?
        b) these uploads take so long to download & especially to upgrade in the car ( over an hour, during which it must not be interrupted & the car must have the engine running all the time) largely due to the size of the mapping which covers a huge area. This is inconvenient & not very green.
        It would be better to allow people to download only those maps that they require (e.g. my car never goes outside the UK & Ireland).
        Also, presumably I have paid for extra mapping that I will never use.

  10. I all
    I have a Toyota gts86 and cant figure out how to have the nav system stay bright during the day but whilst the headlights are on.

    – Frustrated Jay

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