The Toyota Touch multimedia system features a 6.1-inch touch screen and a rear-view camera. To this, Toyota Touch & Go adds full map satellite navigation, advanced Bluetooth® connectivity for hands-free calling and music streaming, Google® Local Search, real-time traffic updates, safety camera warnings, text messaging and a host of other connected services. In short, it provides everything you need on the go.
We’ve produced a series of how-to videos, each of which guides you through a different feature of Toyota Touch and Touch & Go.
If you want help registering your Toyota Touch system, please visit our customer portal.
Toyota Touch and Touch & Go How to videos:
How to pair your phone
How to make a call and access your phone book
How to play music via Bluetooth or a USB device
How to register your Touch & Go system
How to send and receive a text message
How to use sat-nav features
How to carry out an online search
How to send directions to your car
Toyota Touch 2
Got a question about the new Toyota Touch 2 system – being rolled out across various Toyota models in 2014 – then take a look at our dedicated Touch 2 section by clicking the link below.
Today I tried my In Car Toyota Sat Nav System which I have not used for over a month, to see if it worked improved, only to be a road that has been opened after the flooding for THREE WEEKS is still closed, no bad being, in fairness it did tell me the M1 was blocked by an accident only 75 miles, form where I was going, but missed the road closure on the M3, good job I had my back up cheap Garmin with me going to Heathrow to meet my wife, so I could divert to meet her on time, lets see what happens when I go back to Heathrow on April 3 maybe it will tell me the ferries in Scotland are delayed!!!!!
Martin,
When your busy life allows you to, you might like to compare the current reported traffic situations between your Garmin and the current online web reports from TomTom Live Traffic, from AA Traffic News and from RAC Traffic News.
As far as I can see the web ones only partly agree – sometimes!
Purchased our new Verso in March last year and opted to have the T&G navigation fitted when the salesman informed me that the maps were supplied by TomTom – what a waste of £600… The maps aren’t TomTom maps – and cannot use my TomTom subscription service to keep the maps up to date. I was led to believe that this WAS the case. I simply refuse to pay £109 for each update (2 a year). The Live Traffic is pathetic and does not work. I feel cheated. I notice that I can no longer use Google to send to car any more… So I’m left with integrated mapping that is now close to 2 years out of date… How silly to force your customers to have to purchase map updates on a premium product like T&G navigation (which face it is not cheap at £600). I’d understand if you made us pay a subscription service (like TomTom) – but £109 an update… get real.
I’ve been an avid Toyota customer and fan for most of my adult life, but the way Toyota have gone about delivering T&G is sure to drive me (and others) away from the brand. I for one will be looking to see what your competitors have to offer when the time comes to replace my Verso…
Sad..
Hi Claudio
Thanks for your post and we are sorry to read your comments regarding Touch & Go.
We will bring these to the attention of the product team and we are sorry that this system would prevent you from looking at a Toyota in the future. If you do want to speak to us further about this then our customer relations team can be reached via the attached link.
https://mag.toyota.co.uk/how-to-contact-toyota-uk
I totally agree with Claudio and tried complaining to Toyota with my previous Prius but no response. These updates should be free, or able to be included such as with Lifetime Map Updates which I have with Garmin.
Ludicrous pricing as could purchase stand alone systems with Lifetime Map upgrades for less than this! What a retrograde step though to have to use such stand alone systems in preference to the supplied integrated system.
I think this will be my last Toyota (I have owned every Prius version since first introduction in the UK i.e. my 4th a Plug and Go) as so let down with the Touch and Go software and other associated websites which are poorly designed and supported so of little use – when there is so much potential.
Claudio,
Many of those here are in a similar situation.
An appropriate phrase is “Caveat Emptor”.
If you look at the online Honest John “Ask HJ” Forum and then browse the topic of satnav updates you will find similar comments regarding cost of updating in the last few years from various owners of Honda/ Skoda/ BMW etc vehicles.
In reply to a Toyota Owner who had apparently been quoted £154 for an update, HJ replied that “This is the cheap side of standard for manufacturers systems”.
HJ also suggests that the best “aftermarket purchase” is from TomTom.
Hello,
We recently received our brand new Prius here in France with Touch & Go Plus option. I am now trying to add my car in the Customer Portal for Touch & Go and I am constantly getting the Device Id invalid error. I have verified it multiple times for any case or space errors but there is no mistake.
How can I fix it?
Thanks in advance for all your help.
Hello Puneet
Thanks for your post.
We have come across situations where the device id can be very sensitive to 0 and O when used as either numeral or letter. Do you have any of these in long id number?
Hello David,
Thanks for your quick reply. There are total 24 characters in the Device Id as I counted them. There is only one small letter o (like Oxford), and I anyway tried it by replacing that with the number 0. In addition, there are two @ characters and two _ (underscore) characters. Do you think I should be replacing these with something else?
Hi Puneet
Thanks for your reply.
Just checked with technical and we would expect 26 characters in the id number. There has been issues where there have been two underscores together (it might look like one). You should not be changing the @ characters or underscores. Let us know how you get on and if still not working we can provide another solution.
Hi David,
Still no joy after replacing one underscore with two. And other than that I do not see how I can put 26 characters instead of 24 that I can clearly count. I tried by even adding two spaces at some places but still doesn’t work.
In case it helps, the software version is 2.8.4H.
Thanks again for all your help.
Hi David,
I finally figured it out. As it happens, I was counting 24 characters because in one of the boxes displaying 3 characters of the Device ID, it was hiding 2 because of the size of 5 characters was longer than that box size. And it was scrolling to the left to show the next 2 characters in the box. I noticed that now and was finally able to register the Device ID.
However, as I understand with Touch & Go Plus the map updates are free for 3 years. Is it valid even in France? I ask because in the e-Boutique section of my Touch & Go Client Portal, it offers European map for 119 euros. And when I try to add the Online Search applications, it keeps throwing some undefined errors etc.
Hi Puneet
Thanks for letting us know and glad you have been able to register.
Map upgrades are free on Touch & Go Plus for the first three years in the UK market however we are not sure if this is the same in France. If you purchased your Prius in France we would recommend double checking with the supplying dealer that this is the case and they will be able to organise the upgrades for you.
Hi Puneet
Further to our previous post, I have some further information for you.
The online search download is for Touch 2 with Go, online search is loaded as standard on Touch and Go + which is probably the errors you mention are relating to. If you select a map update you will be requested to download the Touch & Go toolbox to your PC (this isn’t compatible with a MAC), and you can then manage map updates from there. Map care is standard for Touch & Go + across Europe.
Hope this helps.
Hi, just wondered if you could help with a minor problem, I have just bought a 2009 Prius T spirit (which I am very happy with). I have paired my HTC One phone (carrier is Tesco/02) OK with the bluetooth and it plays music and makes calls fine, but when I try to transfer the contacts it only does a few, seemingly at random. I have tried this several times, always with the same result and same few contacts transferred, so would be grateful if you could shed any light on the problem before I set about doing them all manually
Hi Andy
Thanks for your post.
Checked with our tech team and while we are not 100% sure of HTC spec, they have recommended making sure that all the contacts are saved on the sim card and then try transferring this across. We think is should work but if not work then try saving to the phone. Let us know how you get on.
Claudio,
I agree with you 100 percent like you I have asked for a refund for a system that is not fit for purpose, and then ask for ONE HUNDRED & NINE POUNDS For an update when TOM TOM & Garmin do this for nothing ( Free of charge )and like you this will be my last Toyota , don’t waste your time contacting their customer services department, they don’t have any coat hangers in their cloakroom and don’t answer simple complaints about there sub standard goods
Andy
I have the same HTC phone from Tesco, and found that if the Contacts are on sim card or on phone only one of the systems work i.e. could be sim or phone storage may solve your problem BE CAREFULL if you do it quick if stores them twice
why does my customer portal let me load a route yet when you try and save it says error not compatible with touch and go, so tried to save to USB again error so how does one send routes to the sub standard SAT NAV with google who only lets one use classic maps
Hi Martin
Thanks for your posts.
Have run this past our technical team. It would be useful to know which version of Touch & Go you have but they suspect you are trying to send the whole journey (start to finish) or a journey with more than 1 POI. With the original Touch & Go it is only possible to send 1 destination or a POI, the route is then calculated by the navigation system. If you would like navigate a route with more than 1 POI/destination then you can send them to the car separately and create the trip in the car. The USB stick also needs to be 16 GB and formatted to FAT32.
Hope this helps and let us know how you get on.
Tried to add holiday route to The RAV 4 in car sat nav through Customer portal so how come you get this message ?
You have vehicle(s) with 1st Generation Touch&Go devices registered in your account. Trips with more than one POIs are not supported on these vehicles. Please send trips with only 1 POI to them.
SEVEN HUNDRED POUNDS for a system that will not let you ad a trip unless you do each stage individual what’s going on ?
is this another thing Toyota does to frustrate its customers
I have just tried to save a location from Google maps to my Customer Portal. I have done this a few times before without any problem. for some reason this time when Google transfers to the Customer Portal login page, my user name is already entered (normal), but when I enter my password and click on the sign in button the page freezes. Logging in normally without going through Google is no problem. Any ideas?
Hi Dennis
Thanks for your post.
Our technical team are currently investigating this issue but in the meantime you can use the “Create trip” button at the bottom of the “My trips” section of your customer portal account. This is working OK and allows the use of Google or Tom Tom maps.
Hope this helps.
Thanks for that David. I did get it to work eventually. I was only able to use a point of interest as the end point to my trip, i.e. As close to my desired destination as I could get. I was then only able to save the trip if I added a further point of interest. There must be an easier way, but without any guidance or instructions it seems that I was just going round in circles. Saving from google maps one is able to pick a point on the map, a particular house for instance! and then save it as a destination. Please fix it soon!
Further to David Crouch comments, the following is what I have found today I don’t know what version, I have on my car, as it was installed six months ago, after I bought, the car.
I tried to do a complete journey, then I did single journeys, tried to send to car by wireless, then downloaded to my USB stick, still it keep saying updating but it didn’t after 45 minutes, as a point of interest I tried download / install the glass of water and weather app, still cannot find them on my sat nav system, I have just spent an hour manually installing all the journeys, which I did on the customer portal, also it does not let you find London Heathrow Terminals by numbers.
I have been back to Snows Hedge End three times and still it does not do what it is advertised to do
When will Toyota give us all system that works similar to their competitors, i.e Tom Tom, etc