The Toyota Touch multimedia system features a 6.1-inch touch screen and a rear-view camera. To this, Toyota Touch & Go adds full map satellite navigation, advanced Bluetooth® connectivity for hands-free calling and music streaming, Google® Local Search, real-time traffic updates, safety camera warnings, text messaging and a host of other connected services. In short, it provides everything you need on the go.
We’ve produced a series of how-to videos, each of which guides you through a different feature of Toyota Touch and Touch & Go.
If you want help registering your Toyota Touch system, please visit our customer portal.
Toyota Touch and Touch & Go How to videos:
How to pair your phone
How to make a call and access your phone book
How to play music via Bluetooth or a USB device
How to register your Touch & Go system
How to send and receive a text message
How to use sat-nav features
How to carry out an online search
How to send directions to your car
Toyota Touch 2
Got a question about the new Toyota Touch 2 system – being rolled out across various Toyota models in 2014 – then take a look at our dedicated Touch 2 section by clicking the link below.
I have just bought a new Auris Hybrid Excel with the Sat Nav option. I was very disappointed to find that it is not possible to skip to the next folder using the steering wheel controls (or any other, for that matter) when listening to music in USB mode. According to the touch screen manual this is possible on the version without navigation but not when navigation is installed. Strangely it is enabled when listening to a CD with folders of mp3 files. The lack of this is very frustrating and somewhat dangerous as it is necessary to divert attention from the road when changing folders. Is there any possibility that this facility will be included in a future release of the software?
Hello Charles
Thanks for your post and we have checked this further with the Technical team.
It is unfortunately the case that the steering wheel buttons cannot be used when listening to music in USB mode and you do have to use the arrows on the touch screen. There are currently no plans to upgrade the software to incorporate this feature at the present time but we have passed on your comments to the product team for future review.
Charles
Not fully clear when you use the term “folder” if you mean next track in an album, or the next album on your MP3.
My Avensis Touch and Go permits the steering wheel selection buttons to move through the range of tracks in the currently selected album, but cannot move to another album with these controls.
However if I initially select the music from the “Songs list”, I can select through the full range of all tracks stored on the USB, irrespective of their Album names. But these are then in an alphabetical sequence, so in this mode the albums are not necessarily grouped together. But I think I could arrange this to be the case by changing the track USB MP3 names in each album to all start with the name of that album.
Incidentally I use some free software to set up the information in the USB MP3 tags, allowing me to choose the MP3 track playing sequence (I set these up on my home PC not in the car, in case you’re wondering).
David Crouch says:
February 11, 2014 at 14:50
Hi Alexander
Thanks for your post and we have checked this further with our technical team. Unfortunately, Touch & Go Plus doesn’t have a wifi client, so it cannot connect to the car hotspot.
Hope this helps clarify.
Well thanks David,
A Wifi client would not make any sense would it as the router is hard-wired to the car. The real problem is that nowadays cars have internet connection, possible Wifi but no internal IP addressing nor the correct UTP cabling. That is somewhat ambivalent. I would suggest that the on-board info systems get UTP/RJ-45 connections equivalent to LAN networking standards. In that way the infotainment, navigation and Internet connections can correctly be identified, coupled and used.
I have a problem with touch system in Auris Touring Sport Hybrid.
Caller name is not recognized and displayed (only calling number is displayed) in following situations (mostly):
a) if I’m in local network and have my contact in phonebook is stored in international format
b) contact has more phone numbers (only first one is displayed)
c) I’m in foreign network and number in phonebook is stored id local format.
I tried to solve this problem with my dealer (PPC Slovakia), they forwared it to Toyota Czech Republic and they are not very helpfull.
My phone is Google Nexus Prime (reference Android 4.3 system),
Hello Michal
Thanks for your post.
You do really need to talk to Toyota in the Czech Republic, they will manage issues that arise in their country. However we did run your post past out technical team who suspect that the issues may be due to a combination of Bluetooth compatibility with the phone (they noticed your phone model was not on the compatibility list) and the numbers being received in a format that isn’t stored in the phone book. We do recommend contacting your distributor though to help address this further.
Hope this helps.
Phone book is transfered correctly, I can place call from touch system for any number.
My phone is supported (Google Nexus Prime = Samsung Galaxy Nexus), just the firmware version is slightly different (I have 4.2.1 and Toyota lists versions 4.0.1, 4.1, 4.2.2).
My car is now in dealer service (they contacted me yesterday).
Hi Michal
Thanks for letting us know.
Hi David,
They did not solve the problem. They just (again) confirmed this issue and said, that they also have this problem with also with others toyota cars and also touch and go systems. Problem was reported back to Czech Toyota. This SW issue seems to be spread across most(maybe all) toyota cars and is not limited to phone type or phone carrier. I talked to 3 toyota servicemans, friends with different toyota cars and everyone confirmed, that name of the caller is not displayed for everyone.
Issues “a” and “c” might not be present in the countries, where cell phone operators send incoming phone number only in international format.
I found workaround for issues “a” and “c”. There is an android application (prefixer), that is able to change number of incoming call. I did not installed, since it asks for permissions, that I don’t want to allow, but if I will not find cleaner solution, I will probably write similar application myself.
https://play.google.com/store/apps/details?id=com.tftbelow.prefixer
FYI: phones usually match phone numbers to phonebook names by matching last X numbers of phone number. Toyota probably set this number too high or, they require full match.
I have the Touch and Go+ version 2.8.4H with map EUH20130409. I was told that there should be an update twice a year but i only get and update once a year.
Can you explain this to me?
Hi Marcel
Thanks for your post.
We are not sure if this is different your market but for the UK, Touch & Go + updates are released at the same time as normal T&G, so 2 per year. Map care covers 3 years, so a maximum of 6 updates are included in that period. This is different to Touch Pro which has one update per year and map care isn’t available with this system (all updates are chargeable). We would recommend double checking this with the Toyota distributor in Holland.
Hope this helps.
Thank you for the quick answer. I will contact the distributor in the Netherlands.
I was wandering if anyone could help me, I am having issues with my Toyota Yaris and the USB/ audio function. I have purchased a 64GB USB (FAT 32) drive to put all my music on. I transferred all the music to the USB pen and plugged it into the USB socket. After taking a while to read it it finally kicked into life, however the of the 300 folders (albums) on there it only registered around 40 folders (A – C alphabetically). When I remove the USB to check it on the PC all the album folders are still there (300) but they are all empty.
Does anybody know how I can resolve this? Thanks.
Hi Justin,
Many thanks for your post on the blog. May we suggest that you try transferring the data (music) from your PC to the stick, removing the stick from the PC and then rechecking that the data is still on the stick. We’ve seen on similar query as this and the fault was with the USB stick. You could also check user reviews of the USB stick online.
We do hope this helps. Please do come back to us if it doesn’t.
Wishing you a good weekend.
Hi I have a 2010 Toyota Hilux which has just come up with a portable device error on the audio system. I can still get radio coverage but cannot load any CD’s. Do you know how I can fix this as I cannot work it out??
Hi David, what is the latest update for Europe map? I have an Avensis and also for Italy the latest update available seems to be EUH20130409 (April 2013), so close to one year old.
do you know if there is a more recent update? thanks!
Hi Licinio
Thanks for your post.
There are generally two map upgrades per year. We would recommend you log on to my.toyota.eu you can register your car and purchase and download the lastest version.
Let us know how you get on.
We went to Central london today and the sat nav stopped talking? Is this normal?
Hi Pete
Thanks for your post.
Does not sound normal for the satnav to stop talking mid route. We would recommend contacting your local Toyota dealer to help check this for you or re enter the destination details again to see if this makes a difference.
Hope this helps.
Pete,
If your satnav voice stopped when actually in Central London, it could be due to temporary loss of satellite signals caused by line-of-sight obstruction between you and the satellites, owing to the numerous tall buildings in London.
GPS satnav needs simultaneous reception of at least three GPS satellite signals at any one time, to identify your current position. For the majority of urban geographical outdoor locations, rather more than three are being received at any one time, but in cities there can be signal path blockage for some of the satellites.
Hi Michelle
Thanks for your post and we have run this query past our technical team. It is not always straightforward to identify a fault online and in this case they have recommended taking your Hilux to your nearest Toyota dealer. If you are unsure regarding the location then we do have a dealer locater on our website, wwww.toyota.co.uk.
Morning
I have just purchased a 2014 Hilux (UK) and plug my ipod classic into it after aprox 20 minutes the touch and go unit in the vehicle shuts down, if i then use the ipod with the headphones it stops frequently, a reset clears this problem, also a restore fixes it until I plug in the ipod again, is this a problem with the touch and go or with the ipod?
Hi Alain
Thanks for your post.
We have run this query past our technical team but it is not always easy to diagnose online.
Their recommendation would be for you to take this to your nearest dealer, but from what you have described they suspect this could be an issue with the ipod. This is because you mention it cuts out even when you use the ipod on headphones. If you have an ipod video classic then we were aware of a software issue with this specific model but if not then we would recommend contacting your local dealer for confirmation.
Hope this helps.
Hi David
I think that may be the problem, I have a ipod classic late 2009, if this is the version you are calling the video classic, I will pop into my local dealer to confirm.
Will this issus be getting looked into and a fix issued?
Thanks
Alain
I’ve seen various reports of similar Ipod problems in non-Toyota forums.
Its possible that it’s a USB cable problem – a disconnection while playing a MP3 file via the USB could upset the Ipod so it would need a reset.
Also, the use of a USB hub to connect the Ipod to the vehicle USB connector is another possible cause of similar problems.
Hello Alain
Thank you for your reply.
Not good news we are afraid, we did not develop a software upgrade for this version. The reason was because while upgrading might cause this model to work it could also affect other versions and stop them from working. As the Touch unit cannot work out what type of ipod is connected, the software is set to work on the most number of ipods possible – only the video classic and shuffles experience a problem.
Sorry about this but hope this helps clarify.
Hi David
Thanks for the further information, I was going to try a differnent cable however it probalby will not work going by your post. It looks like I will have to borrow the wifes pink ipod nano :-(), I will have to put all the music I want onto a usb stick and use that then.
Cheers
Alain
Thanks for reply Alain.
Sorry to read about the possible use of the pink ipod. We would have moved heaven and earth to help you try and avoid this, however we fear we have been defeated by software. Nevertheless it is worth trying just so you can confirm this is the issue and the music on the USB could be a solution. Give us a shout if you have any other queries.