The Toyota Touch multimedia system features a 6.1-inch touch screen and a rear-view camera. To this, Toyota Touch & Go adds full map satellite navigation, advanced Bluetooth® connectivity for hands-free calling and music streaming, Google® Local Search, real-time traffic updates, safety camera warnings, text messaging and a host of other connected services. In short, it provides everything you need on the go.
We’ve produced a series of how-to videos, each of which guides you through a different feature of Toyota Touch and Touch & Go.
If you want help registering your Toyota Touch system, please visit our customer portal.
Toyota Touch and Touch & Go How to videos:
How to pair your phone
How to make a call and access your phone book
How to play music via Bluetooth or a USB device
How to register your Touch & Go system
How to send and receive a text message
How to use sat-nav features
How to carry out an online search
How to send directions to your car
Toyota Touch 2
Got a question about the new Toyota Touch 2 system – being rolled out across various Toyota models in 2014 – then take a look at our dedicated Touch 2 section by clicking the link below.
Just arrived back after a trip From Winchester to to Kingsbridge via Bristol
Using both Toyota and Garmin Sat Navs .
To be honest Toyota Touch & Go Sat Nav is about as Good as a Chocolate Fire Guard
as using the Garmin I was able to divert round a major accident on the M5 , floods near Plymouth and that the A38 was closed to Traffic trying join the A 303 due to flooding
Not ONE of these warnings where received by TOYOTAS System .
So as stared previously it is a total was of money and not fit for purpose for assisting drivers
I have a 2011 model yaris 1.0 t spirit with the tomtom built in nav unit, the tomtom refuses to charge when I dock into the dash unit, but funnily enough it charges when I use a usb adapter. please help as its doing my head in..
Hi Jay
Thanks for your post and we have run your query past our technical team.
Unfortunately this was not an issue they were aware of and it might be the case that you will need to stop by your local Toyota dealer for them to have a look at this for you. They have suggested that you could try resetting the unit by pressing the button on the bottom of the screen part (be aware you may loose your stored data), but if this does not work then you will need to take to your dealer.
Have a new Avensis with Touch’n’Go. First day the GPS seems ok. But second day going to work was ok, but when leaving for home the position seemed correct initially, but the it seemed the GPS had my driving direction all messed up. As I drove, the GPS location indicated got farther and farther away from my real position. When I got home, which is about 10 km southwest from my work (as the crow flies), the GPS indicated my position 10 km southeast of my work! Is there any kind of reset that might fix it, or do I have to go back to the dealer for service?
Hello Hans
Thanks for your post.
We are going to need to some further vehicle details to help you here such as chassis number but before we ask is your vehicle based in the UK? The reason being is that we only hold vehicle specification for the UK market.
Hi David, no, I’m in Sweden, only ask here because there doesn’t seem to be any similar site in the Swedish MyToyota. Anyway, strange, yesterday when I starte the car at work, positioin was OK, but as I started driving the GPS position Went the opposite direction, so after a while I turned it off. But halfway home I checked again, and now position was correct! Since then, and all day today, it seems to have worked fine. Except once when I started the car, and pressed MAP I only got a black screen. Had to shut off Engine, start again, then it worked. Maybe something wrong with this device. If it continues, I’ll Contact my dealer
Thanks for the feedback Hans and its sounds like the system has reset itself.
An update on this problem. The GPS kept on showing the wrong location from time to time. I talked to the dealer, who swapped some part, I think they called it a “data box”. And it took aabout a week until I saw exactly the same error, the GPS losing its postion, and still trying to guide me along road several km’s away.
But now I Think I have isolated the error: It’s when I’m using the GPS to guide me, and I come to a a newly constructed road, which is not on the map yet. So I see on the map that my position is “out in the woods”, there is no road on the map where my car is. It’s now it starts. When I get back to a road which is on the map, the GPS is lost, it Thinks I’m somewhere else, and heading in another direction. Note that this has happened in at least two different new roads. If I turn of the GPS guidance, and just show the map, after a while it corrects itself, and shows mi in the correct spot. But if I continue the guidance it just keeps being wrong.
So it seems to me this must be a logic error in the guidance software. Not sure if there’s any point in returning it to the dealer for Another service, if this is a sofware issue… Do you have your own engineering team developing this, or is it bought from a 3rd party?
Hi Hans
Thanks for your reply.
The issue regarding newly constructed roads will occur but this can be addressed by future map upgrades. The system should correct itself though when you reach roads that are recognised on the system and it should identify its location. We can only suggest that re-entering the destination would be a solution if for some reason this does not take place. You could have your dealer check which map is in your car and whether there is an upgrade to this which should stop this from occurring.
Hope this helps.
As I’ve used GPS’s from Mio, Navigon, Garmin and TomTom, I can say I’m pretty familiar with them. Of course no GPS can know about all new roads. But as you say, as soon as you’re back on a road which is on the map, they all correct themselves quickly. As opposed from Toyota’s GPS, which will not correct itself. So it’s not a matter of new or old maps, it’s the software that’s misbehaving. And today it didn’t even help to switch off the guidance, it was still miles off track for another half hour until I stopped and parked for an hour. When I came back to the car, it was still in the wrong position, but corrected itself after 100 meters.
I’ll get back to the dealer and report this, but it would be interesting to hear more about this from someone at Engineering who really knows this GPS
rubbish website, broken links, links that dont work, very dissapointed. trying to find map updates just seems to go round in circles.
where exactly is the toolbox download that is mentioned?, another dead end!
Hi Chris
Thanks for your posts, and we have run these past our technical team. Firstly, with regard to the voice recognition button on the steering wheel, this will only work with Touch & Go + so this will depend on the specification of your vehicle and which unit you have fitted. Because of the options available we have to build all Avensis with this button in place to take this into account.
Turning to the customer portal, there has been an update that has meant the link to download the “Toolbox” has changed slightly. If you select the e-store, pick one of the applications (one of the free ones might be easier) and then click on buy now you will be offered the option to download the “Toolbox”. Hope this helps but let us know if you have any problems.
Hello, I just took delivery of a RAV4. I play music from my iPhone 5 via the USB – but it keeps coming up with “connection error occurred” and switches off the media. What’s causing this? I am using a genuine Apple cable to connect the phone. I also have the latest software version on the phone. Thank you.
Hi Derek
Thanks for your post.
We need to know a few more details to help confirm this for you such as vehicle info (a chassis or VIN number) and which version of Touch & Go you have, eg Touch & Go or Touch & Go +.
Let us know and we will see what we can do.
Hi David
It’s a Toyota Touch system. Device ID 13TFDAEU-DA04. Software version 01017E. Vehicle VIN is JTMDCREVX0D036322. Many thanks in advance for your help.
Derek
Hello Derek
Thank you for this information. You may have a digit wrong on the VIN number as we did not recognise it on our system. Are you able to try connecting another similar device with a different lead to your car to see if this works? Let us know how you get on or whether this is possible. It may be that your RAV4 has to go back to the Toyota dealer but we will try this first.
I have put a usb stick in the socket with audio books saved on it. How can I stop it from starting as soon as i start the car, surely there is some way i can select play rather than it simply starting by itself.
Hi Chris
Thanks for your post.
We have checked with our tech team who have two possible suggestions for the USB defaulting to playing. The first (and most likely) is the speed of the USB stick. If it has a slow read rate it can cause the system to default to USB. The second would depend on which software version you have. (Check whether you have version 1.7.9 and let us know).
Hope this helps.
the software is 1.7.9
Hi Chris
Thanks for confirming this.
Am double checking for any further info with our tech team, but just to let you know we may not get a reply till Monday.
Hi there,
Another question: I have the Toyota Internet Router installed in my Auris Touring Sports. The car is fitted with the Touch and Go Plus. When it is trying to connect to the Internet it is using the Bluetooth tethering, which seems rather unlogic as you have the router up and running. Any suggestions on that?
Thanks,
Alexander
Hi Alexander
Thanks for your post and we have checked this further with our technical team. Unfortunately, Touch & Go Plus doesn’t have a wifi client, so it cannot connect to the car hotspot.
Hope this helps clarify.
Only just discovered this customer portal however I have concerns over the terms and conditions. Why do I have to agree to send my data in order to register? I only want to update to the latest software. Yet it seems to do so I have no option but to send all of my driving information to you and TomTom, I feel that information should be private to me. So therefore I can’t update the satnav!
Thanks for your post Gavin.
We appreciate your feedback regarding the portal and we understand your comments. The reason is because TomTom needs your permission to collect and use your information. If you do not give your permission, no information is sent to TomTom, but you won’t be able to use TomTom services, because TomTom needs to know your location to be able to return the information and search results relevant to where you are. All the T&C’s and data protection are detailed under terms and conditions.
Hope this helps clarify.
Watched the vids, read the manual / guide….but when I tried:
Where can the Device ID be found?
The Device ID can be found in the navigation system by pressing the ‘Set up’ button, then selecting ‘General’ > ‘System Information’ the Device ID is then displayed.
I can get, into the navigation system by pressing the ‘Set up’ button, then selecting ‘General’ > but am not seeing the ‘System Information’ displayed, neither is there a ‘scroll /page, function available just ,OK.
Hi Colmac
Thanks for your post.
Can we just double check that you have satellite navigation fitted to your car? The device ID will only show for those vehicles with Nav, if it is just Toyota Touch then this will not be there.
Hope this helps.
Hi David, where can you find the device ID if navigation is not fitted?
I have recently purchased a new Yaris with touch and go, when I stream music from my Spotify account on my Samsung galaxy s4 using the Bluetooth connection the display does not touch and go display does not give artist details, album name and track. However when I use my son’s Sony Experia all these details are displayed.
Is there away to resolve this issue?
Thanks
Steve
Hello Steve
Thanks for your post.
Have run this past the tech team who have suggested you could try deleting and re-pairing the Samsung phone which may help, but they suspect this is due to a difference with the Bluetooth profile of the two phones.
Hope this helps.