How to use the Toyota Touch and Touch & Go multimedia systems

The Toyota Touch multimedia system features a 6.1-inch touch screen and a rear-view camera. To this, Toyota Touch & Go adds full map satellite navigation, advanced Bluetooth® connectivity for hands-free calling and music streaming, Google® Local Search, real-time traffic updates, safety camera warnings, text messaging and a host of other connected services. In short, it provides everything you need on the go.

We’ve produced a series of how-to videos, each of which guides you through a different feature of Toyota Touch and Touch & Go.

If you want help registering your Toyota Touch system, please visit our customer portal.

Toyota Touch and Touch & Go How to videos:
How to pair your phone
How to make a call and access your phone book
How to play music via Bluetooth or a USB device
How to register your Touch & Go system
How to send and receive a text message
How to use sat-nav features
How to carry out an online search
How to send directions to your car

Touch and Go FAQs

Toyota Touch 2
Got a question about the new Toyota Touch 2 system – being rolled out across various Toyota models in 2014 – then take a look at our dedicated Touch 2 section by clicking the link below.

966 comments

  1. Hi David Crouch,

    Ref Tough & GO rx/sending text messages, I have checked the MAP ID and it is EUL20130409, I have a HTC One running Android 4.3.
    I have also noticed that sometimes it wont read the sent messages, It just display no messages?. It appears to be “hit and miss” with the text system?.
    Hope you can help

    cheers
    Nick

  2. I have a friend that has a 2009 yaris and had no problems with her old phone when using Bluetooth for calls. Now she has an iPhone 5 and I can connect it no problem but as soon as she gets a call the whole system freezes and she has to turn the car off and back on to get the radio back. Can you help please?

  3. Hi,

    What for format do i need ti use my usb stick for music ? NTFS or FAT32 ?

    I have an auris touring sports 2013 with touch and go plus .

      1. Thanx David for reply !

        I did fat32 did some music on it , played half of the first song , after i got an error that the usb stick can’t be readed … Went back to my pc : usb stick must be formated … otherwise cant’ open it …

        Formated, did again music on it => oke …

        Thanks !

  4. I have owned a Plug-in Prius for a couple of months and I am having some problems with the navigation arrangement in Touch and Go Plus.

    I did a map update through the Portal a few days ago and now have Software version 2.8.4aH with map ID EUH 20130409.

    In the last few days I have several times tried to set the following as a destination address

    4 Sunbeam Rd, Kempston, Bedford, MK42 7BY.

    This address is some six miles from my home and I have tried setting it from my home and from a number of other location near by.

    Each time, the device accepts the address and calculates a route that goes close to Havering and involves a round trip of more than 50 miles. It has done this on seven or eight occasions so it is not just a one off glitch.

    Apart from this single obvious error, I am concerned that the device may produce other similar errors in circumstances where I am less knowledgeable about the geography of a location and may therefore get into significant difficulty.

    Can you try to replicate the fault I have described and tell me whether it is a one-off and whether there is anything I can do to correct it.

    Thanks

  5. Re: Chris Carroll

    I can sympathise with you Chris. My new Auris behaves in a very similar way. Only today I did a regualar journey from Charmouth to home a distance of 16 miles or so , a journey I do approx 4 times a week and invariably I get a different route on the sat nav for each trip. Ive mentioned this to Toyota who gave a very condescending reply saying I shouldn’t do local comparisons on the satnav it isnt fair!!!!!!!!!!!!!!!!!!!!!! My local dealer says the sat nav is working to spec!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!. But if the spec is rubbish youll only get rubbish out

    I have written an earlier blog about this satnav stating it is NOT FIT FOR PURPOSE and events since that time have conviced me even more so.

    I borrowed a Garmin num 2595 satnav for comparison and the Garmin wins hands down, there is no comparison whatsoever at all. It gives me the correct route mentioned above every time.
    The Garmin is one I can trust to take me from a to b via the fast route; after 3 months of the Touch and Go I CANNOT TRUST IT. I bought it as a £600 option but to me is a complete waste of money.

    If you read this blog further back you will see that the technology used is very old by todays standard.

    MODERATOR

    Because TOYOTA have taken my money under false pretences I would like them to fund my purchase of a sat nav that works i.e Garmin

  6. Having read rhe comments below I would agree that the Toyota In car Touch & Go Navigation system is not fit for purpose and is a waste of money at SIX HUNDRED AND FIFTY POUNDS,
    I have owned both Tom Tom and Garmin, they both are far more user friendly down load work, and give you traffice warning of delays, Toyota need to get thier act together.
    I have arranged a visit to my dealer on Monday 20th January, see if they can install the latest updates, and show me how to use it without spending lots of time for the system to work, eg TMC to give me a warning of blocked road which in the last couple of weeks flooded road caused major detours which my partners Garmin informed her of blocked roads
    SO TOYOTA GET IT TOGETHER of give us all a refund for goods not fit for purpose

    1. Hi Martin
      Thanks for your post.
      Sorry that you are unhappy with Touch & Go. You mention about seeing your local dealer on 20 January however we would recommend that you contact our customer relations team regarding this. They can be reached via the attached link and can make a proper record of your concern. http://bit.ly/1bwxYm0
      Hope this helps.

  7. Re: Martin,

    sorry to say but dont hold out any hope at all. I went thro the same route before Christmas and although my dealer was very patient and altered my sat nav settings to ideal there was’t any difference at all. I still have the same issues.

    My dealer is coming around to my house with another Auris and we are going to program the same route into both cars to see if there is a difference in my sat nav. I’ll keep this blog posted on the results.

    I agree with you it is a waste of hard earned money and Toyota should compensate purchasers for being sold an system they knew was inferior.

    ps the Dealers are much better at customer relations than Toyota GB

  8. can you use the touch and go for pop up email and text alerts ? or does it have to be the touch and go plus ? the instruction manual doesn’t verify this.

    1. Hi Christine
      Thanks for your post.
      Text messages are available as long as your phone is compatible. (You can check this on the customer portal) and email is only available on Touch & Go +.
      Hope this helps.

  9. I can’t install the Toolbox on my PC running Windows 8.1, I can’t find any specifications about what Windows version is upported?

    1. Hi Hans
      Thanks for your post.
      The Toolbox can be used on Windows 8 so we do not believe that version 8.1 is a problem. Have you tried to hold the “Ctrl” button when you click on the download link in the customer portal? This will disable the pop up blocker temporarily which may help. You could also try using Google chrome as your internet browser, but let us know how you get on with this.
      Hope this helps.

      1. Sorry, I was a bit unprecise. I could download the file ok, and start installing. But after a while I got the message “cannot be installed on this Windows versio” or something similar. But today when I tried again, it worked just fine… No idea what happened, but thanks anyway 🙂

  10. Hi,
    Tried using Touch and Go to load a destination via Google Maps but there is no option for Toyota. Any thoughts?

    1. Hello Nigel
      Thanks for your post.
      We have checked this here and it does come up on our PC’s. Have you tried a different browser?

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