How to use the Toyota Touch and Touch & Go multimedia systems

The Toyota Touch multimedia system features a 6.1-inch touch screen and a rear-view camera. To this, Toyota Touch & Go adds full map satellite navigation, advanced Bluetooth® connectivity for hands-free calling and music streaming, Google® Local Search, real-time traffic updates, safety camera warnings, text messaging and a host of other connected services. In short, it provides everything you need on the go.

We’ve produced a series of how-to videos, each of which guides you through a different feature of Toyota Touch and Touch & Go.

If you want help registering your Toyota Touch system, please visit our customer portal.

Toyota Touch and Touch & Go How to videos:
How to pair your phone
How to make a call and access your phone book
How to play music via Bluetooth or a USB device
How to register your Touch & Go system
How to send and receive a text message
How to use sat-nav features
How to carry out an online search
How to send directions to your car

Touch and Go FAQs

Toyota Touch 2
Got a question about the new Toyota Touch 2 system – being rolled out across various Toyota models in 2014 – then take a look at our dedicated Touch 2 section by clicking the link below.

966 comments

  1. Oh and Wayne , you could never transfer your chip to touch, to have nav a separate box needs fitting to touch unit , it’s an add on.

    Cheers David

  2. Just to add my concerns and problems with this system. New Yaris from end of Sept 2013. Poor FM radio receptions constant clicks and distortions as it seems to struggle to hang on to the signal. True for main stations like Radio 4 and ClassicFM and not just an area issue we’ve done a few trips from Bucks to Manchester and likewise to Sheffield. Have a VW Polo which has done the same trips and maintains a near perfect signal – with an as supplied radio.
    The nav side is proving next to useless on the T&G. As Wayne describes below predicted arrival timings way out (random hour often added). Loads of spurious traffic alerts and suggested diverts. Last trip to Sheffield we ignored the lot and right to do so as none of it existed!
    We now have photographic evidence of the discrepansies. Set up our old portable Garmin on our last trip North and it held rock steady on arrival time – the T& G was way off and we’ve the pictures to prove it.
    Raised this in our written questionaire response on the car soon after we brought it. Didn’t get any comment back.
    Raised it with our local dealer over a week ago – nothing back. About to go and see them to discuss this further.
    Checked the online update and it says our system is up to date – is it?
    This is our first Toyota and if these problems has no soon solution it will be our last and we will look to sell this car immediately and take the hit. We bought it for the quality support on these trips North and it is clearly failing.
    I wouldn’t recommend you buy this add on there is a lot wrong with it – so far proving to us an expensive mistake.

    1. Hello Derek
      Thanks for your post and sorry to hear about the problem with your satnav.
      We would recommend that you contact our customer relations team who can help investigate this matter further for you. They can be reached via the attached link http://bit.ly/1bwxYm0 or we can pass on your details for you if this helps. Please let us know.
      Best wishes

  3. I have just taken delivery of my fourth new Prius Spirit.

    this one and the last one have serious problems with the satnav system

    the car location keeps being lost, sometimes by several miles from the true location.

    once even couldn’t keep track of the car position whilst driving along a motorway.

    not really good enough – Tomtom can do it, why can’t Toyota?

    1. Hello Derek
      Thanks for your post and sorry to hear about the problem with your satnav.
      We would recommend that you contact our customer relations team who can help investigate this matter further for you. They can be reached via the attached link http://bit.ly/1bwxYm0 or we can pass on your details for you if this helps. Please let us know.
      Best wishes

  4. My wife and I both have successfully paired Bluetooth on our Touch and Go on our Yaris hybrid. However, it appears that only one phone can be paired at a time and this necessitates the need to re-connect each time we change driver. Is this correct, and if so is there no way to have both phones permanently connected?

    Thanks

    Martin

    1. Hello Martin
      This is the correct specification of Bluetooth, it can only support one phone at a time.
      Hope this helps

  5. It is interesting to read about other owners problems/dissatisfaction over the Touch and Go satnav.

    Ive now had my Auris Excel with the added expensive option of Touch and Go for 3 months now and am convinced the satnav is NOT FIT FOR PURPOSE.

    I could list numerous examples where it has failed to provide the best route.It’s best to say that it appears to have an aversion to going on main roads preferring the narrowest of grassy track lanes. I have even discovered local lanes in my area that I didn’t know existed.

    My supplying dealer was not interested in my concerns preferring to ignore me.

    Raising my concerns with Toyota UK fared no better. I given a case number and advised a Case Manager would be assigned to my case and would contact me within 3 days. THAT WAS 4 WEEKS AGO; I’m still waiting!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I regularly travel a particular route that uses 2 main roads, the quickest route to my destination. To test out my so called satnav I had 3 friends put in the same destination into their satnavs—-Garmin, Honda and NIssan. Needless to say all 3 took the same route as I have been doing for many years, Touch and Go failed miserably ignoring the main roads.

    Through this blog I discover Toyota are aware of this satnav problem and are replacing it with Touch 2 next YEAR. Hence

    o Why did Toyota allow customers to spend over £600 on a system not fit for purpose

    o for the sake of customer relations etc Toyota UK should upgrade those customers who have been badly let down by Toyota and this very costly option or at the very least compensate them.

    Why did Toyota spoil this first class car with a third rate satnav

    I came to Toyota after 30 years of driving Nissans, based on this experience maybe that was a mistake

    1. Hello Ian
      Thanks for your post.
      Sorry that you have not heard from our CR team. We have referred your post and email to them so they can contact you directly.

  6. Why can I not get texts on my Toyota touch and go….
    I have just had a Yaris Trend and my screen says messages not available

      1. Great everyone checked messages compatibility – it’s just none of popular phones are compatibile! I guess if you buy 5 year old technology, you should use 5 year old phone with it?

  7. Thanks for the processor information (Jacinto 5) regarding my Touch & Go+.

    The following facts about my T&G+ are that Toyota must have started using the Jacinto 5 processor after Jan 2013 as Audi was the first to use it – announced Dec 11, 2012:

    FACT: January 10, 2013. The latest DRA74x (“Jacinto 6”) processor increased CPU performance up to five times and graphics (GPU) performance close to seven times as compared to the previous “Jacinto 5” offering.

    I now understand why my T&G+ is so slow – it uses outdated technology – shame on you Toyota!!!

    Selling cheap outdated technology at £1000 a pop without being transparent to the customer is not playing the game – it’s what I call ripping the customer off. When the new system comes out I want a free upgrade.

    1. Hi Lawrence,
      If you’d like to take the matter further, with regards to the new system, please get in touch with the Customer Relations team who’ll be able to help you out. Here are their contact details: http://ow.ly/rX8kW.
      Many thanks and kind regards.

  8. I have a question about playing USB mp3 music. The system allows for searching an artist or album, but if you want to go from there to the next album of that particular artist, you have to perform a search again! You just can’t skip to the next album from there? Ridiculous!

    I’m very familiar with operating this kind of media systems and I’m dead sure it’s not my clumsyness.

    1. Hello Alexander,
      The system will play the music in that folder for that album. If you wish to play the music from all of an artist’s albums, save all the MP3 files in the same folder. We hope this may help solve the playback issues.
      Many thanks and kind regards.

  9. So do I Lawrence . We have been beta test guinneapigs . I upgraded to + more fool me as was told it would resolve my complaints . Mine does more or less work but should be so much better

Leave a Reply

Your email address will not be published. Required fields are marked *

To be the first to hear about all of our latest news, offers and events, check the box below, we’ll send these communications by email, phone, SMS or post. Be assured that Toyota will only share your personal information with companies that are an integral part of fulfilling the services we deliver. If you would like to find out more about how we process your data please visit our privacy policy for details.

I understand that I can unsubscribe at any time.