Home How To How to use the Toyota Touch and Touch & Go multimedia systems

How to use the Toyota Touch and Touch & Go multimedia systems

By Toyota Blog

The Toyota Touch multimedia system features a 6.1-inch touch screen and a rear-view camera. To this, Toyota Touch & Go adds full map satellite navigation, advanced Bluetooth® connectivity for hands-free calling and music streaming, Google® Local Search, real-time traffic updates, safety camera warnings, text messaging and a host of other connected services. In short, it provides everything you need on the go.

We’ve produced a series of how-to videos, each of which guides you through a different feature of Toyota Touch and Touch & Go.

If you want help registering your Toyota Touch system, please visit our customer portal.

Toyota Touch and Touch & Go How to videos:
How to pair your phone
How to make a call and access your phone book
How to play music via Bluetooth or a USB device
How to register your Touch & Go system
How to send and receive a text message
How to use sat-nav features
How to carry out an online search
How to send directions to your car

Touch and Go FAQs

Toyota Touch 2
Got a question about the new Toyota Touch 2 system – being rolled out across various Toyota models in 2014 – then take a look at our dedicated Touch 2 section by clicking the link below.

966 comments

  1. Hi I’ve had my avevsis for a year now and wen I try to use my usb some song won’t work it just skips to some songs which will play others it’s skips please tell me why this is happening? And how do I fix it
    Thanks ishy

    Reply

    1. Hello Ishy
      Thanks for your post. Sorry for the delay in replying.
      Having checked with our technical team they suspect that the songs you have issues with may be in a format that isn’t compatible with the system. You will need to check the tracks are compatible with the specifications in the Audio system operation section of your owners manual.
      Hope this helps.

      Reply

  2. Hi…note a query about the T&G automatically playing music from the connected USB every time the car is started. I found if I re-formatted(not quick format) the USB stick on a Windows 7 PC , left all the settings to default it removed this auto start and the system was more stable.
    Note sure if owners are meant to respond to this type of query or should it be left to Toyota staff…happy for some direction

    Reply

    1. Hello Geoff
      We are more than happy if owners wish to comment on other posts if it helps to resolve a query so thank you for this.
      Best wishes

      Reply

  3. Hi have auris hsd with touch and go plus in 12 plate.

    All works well except iPod with stutters or jumps occasionally tried various iPods. Was it seems a problem a while back but all gone quiet. Have 7.4.2 h version.

    All else works very well. iPod is annoying plays for hours sometimes then jumps stutters skips , is not the tracks or iPod that is faulty. Seems like maybe a buffering issue or something any advice comments please.

    Reply

    1. Hi David
      Thanks for post. Sorry for the delay in replying on this.
      Having checked with our technical team they are aware of two issues which can cause this. One is due to an iPod firmware issue with fifth generation iPod classic and first generation iPod nano. The second is down to USB lead quality issues.
      Hope this helps.

      Reply

      1. Hi David thanks for the comments re ipod classic 5th generation and 1st generation nano firmware issues.

        I have a 5th Generation Classic which i purchased from my nephew, money wasted! the problem has got much worse since updated firmware to latest on my touch and go plus.

        I am using an Apple connect lead,

        which ipod works the best and which leads do Toyota recommend.

        The Touch and GO when set up and working is fantastic, however you have to be pretty patient and tech savy to get it working, the dealers dont seem to have a clue.

        Why dont sales people have the compatibility information , lead specs etc.

        It is also a pity the Tool Box does not work with apple computers when the ipod is the best music source when working .

        Advice re leads and ipod would be appreciated thanks

        David.

        PS was having many of the same issues as Wokpe . Cleared more hard disc space on my rather old pc and reformatted my usb stick took a new finger print and it allowed me to update.

      2. Hello David
        Thanks for post with further information.
        Have rechecked this for you and it is only the two products which we previously mentioned that were known to cause the issues you have described. We have certainly experienced no problems when using an Apple connect lead so we would point at the phone.
        We do try and ensure all our sales staff are up to speed in relation to Touch & Go and do work closely with our network to make sure they are provided with the latest information. I will also pass on your comments regarding Tool Box. Thanks also for your feedback about clearing disc space.
        Best wishes

  4. Hi,

    I’m quite happy with our new Auris TS, but having a bit of a problem when trying to install apps. I follow all the steps (put USB-stick in car, download system info to it) but when I download for instance the Glass of Water app with the Toyota program, the program complains that there is not enough space available (there is affluent space on both the stick and the disk drive and the program has updated itself to its latest version).

    I have tried it with a small (2gb) and larger (8gb) USB-stick, formatted as FAT32 but NTFS doesn’t help either.

    Another problem: I while ago I installed the weather app in the car. It can successfully connect to my iPhone (via the private hotspot) but then an error message appears indicating that it cannot connect to the server. What to do about this?

    Any help would be appreciated,

    Regards,

    Wopke

    T&G+ 2.7.4. H

    Reply

    1. since tool box updated having same issue as wopke,

      all worked well before tool box updated may be a coincidence.

      Does anyone actually provide any comments or solutions to this blog .

      Reply

      1. Hi David,

        The issue also occurred when I first installed the software (about a month ago) before the update of the toolbox was released.

        But yes, it’s a shame this toyota blog is not monitored by someone from Toyota (especially since both the dealer and Dutch distributor are unable to help)

        Regards,

        Wopke

    2. Hi Wopke
      Thanks for your post. Sorry for the delay in replying.
      We had to check with technical and for ease have split your post into the two enquiries.

      I have tried it with a small (2gb) and larger (8gb) USB-stick, formatted as FAT32 but NTFS doesn’t help either.
      The only way we could reproduce this is if the application that you try to download is already on the system. Can you check that the application you are trying to download isn’t already on the Touch & Go?

      Another problem: I while ago I installed the weather app in the car. It can successfully connect to my iPhone (via the private hotspot) but then an error message appears indicating that it cannot connect to the server. What to do about this?
      Can you connect to the internet to do a Google search from your car? If you cannot then it may be that you need to check with your network provider that you have a tethering contract. It may also be worth double checking that your customer portal details are entered correctly into your Touch & Go.
      Hope this helps.

      Reply

      1. Hi David,

        Thanks for your reply.

        With regards to the first issue (application cannot be installed on USB stick due to lack of disk space): I’m quite sure the app is not already installed on T&G. But when I attempt to re-download it, the toolbox says it has already been downloaded (it is probably in the toolbox’s cache on disk). When I re-download the app, the toolbox says it cannot install the app on the USB stick due to insufficient disk space, so how do I transfer it to the T&G?

        Ref. the second issue (no weather): With the T&G I can connect to the internet via tethering (“personal hotspot”) on my iPhone. I can thus use Google for looking up companies etc which are displayed with a little map on the T&G display. Neat. So the internet connection is OK.
        When I start the Weather app, it connects to my phone and then says “Service provider unavailable”. The type of service provider is not supplied in this message, but since the internet connection is working, I assume it’s not my ISP but the provider that provides the weather data. Is this Toyota.eu or accuweather or? You suggested verifying my Toyota.eu credentials on the T&G, but how do I do that and how can I correct them in case they’re invalid?

        Thanks,

      2. Hi Wopke
        Thanks for further post.
        Am checking this now for you and will have a reply shortly. In the meantime can we ask where your nearest Toyota dealer is? If you prefer I would be happy to send this request to your email so you can reply directly to me.

      3. Hi David,

        Thanks for your quick reply. My Toyota dealer is:

        Automobielbedrijf Toonen Hilversum B.V.
        Franciscusweg 4c
        1216 SK Hilversum
        Tel.:
        +31-35-6210299
        hilversum@toonen.nl

        Of course you can email me.

        Thank you,

      4. Hi Wopke
        Thanks for post with dealer details.
        With regard to your query we have got the following further information from technical.
        With regards to the first issue (application cannot be installed on USB stick due to lack of disk space): I’m quite sure the app is not already installed on T&G. But when I attempt to re-download it, the toolbox says it has already been downloaded (it is probably in the toolbox’s cache on disk). When I re-download the app, the toolbox says it cannot install the app on the USB stick due to insufficient disk space, so how do I transfer it to the T&G?
        You need to get the information onto the stick to transfer it (although we suspect that your second issue may stop the application working) so all we can suggest at this stage is that you ensure you are using a normal USB stick (we suggest min 4GB) without any security, that is re-formatted to FAT 32 (it must be re-formatted not just deleted) before the fingerprint is taken from the car. You also need to download the file directly to the USB stick not to your PC to transfer. If you do this and it still won’t work we suggest that you delete and re-download the Toolbox. If this does not work then can you can try using another PC?

        Ref. your second issue (no weather): With the T&G I can connect to the internet via tethering (“personal hotspot”) on my iPhone. I can thus use Google for looking up companies etc which are displayed with a little map on the T&G display. Neat. So the internet connection is OK. When I start the Weather app, it connects to my phone and then says “Service provider unavailable”. The type of service provider is not supplied in this message, but since the internet connection is working, I assume it’s not my ISP but the provider that provides the weather data. Is this Toyota.eu or accuweather or? You suggested verifying my Toyota.eu credentials on the T&G, but how do I do that and how can I correct them in case they’re invalid?
        To check your account details on the Touch & Go you need to enter the “Setup” menu then “Bluetooth” then “Internet connection” then “Login data” the user name and password should be the same as on your customer portal account.
        Hope these help.

      5. Hi David,

        As per your advice, I re-installed the toolbox and was able to install the Glass of Water app on the T&G. Something odd happened though: after filling up the car (a rather unusual event), both the Weather and GoW app were gone from the Toyota online menu, I was unable to create a tethering connection to my phone and the nav system gave up the ghost (it kept on saying “loading maps”). After another stop however everything was fine again, so let’s blame this on a digital hick-up.

        But the weather app still doesn’t work (unable to connect to service provider). I double-checked my credentials, but to no avail.

        Thanks,

        Wopke

        (2.8.4aH )

      6. Hi Wopke
        Thanks for reply.
        It may be that you might need your local dealer to have a quick look at this, based on your last comments our technical team have suggested that you try deleting the Bluetooth pairing from your Touch & Go and your phone and then pair this again. It may also be worth trying deleting and downloading the applications again.
        Hope this helps.

      7. “It may be that you might need your local dealer to have a quick look at this, based on your last comments our technical team have suggested that you try deleting the Bluetooth pairing from your Touch & Go and your phone and then pair this again. It may also be worth trying deleting and downloading the applications again.
        Hope this helps.”

        Well, not really 😉 Whenever a helpdesk suggests the ‘re’ word (as in reconnect, reinstall, rewhatever), help is most probably not under way. I have reconnected the phone today and reinstalled the foolbox last weekend (which incidentally reinstalled the maps – bye bye to next year’s free upgrade) and would be happier if we would be able to analyse the problem.
        So with regards to the weather app: Apparently its data is being fetched from the my.toyota.eu site. Since I am able to establish an internet connection from the T&G via my iPhone to TomTom and Google, I think the Internet connection is alright. T&G displays a list of suggestions and a map as well, hence the internet connection is not at fault.

        So apparently there is something wrong with the connection to the weather service. Being sure my credentials are checked, doublechecked and even rechecked and assuming the weather app connects to my.toyota.eu through some kind of SOAP or REST service, can you please verify whether a request for data has been received from my UID in the log files (f&j)?
        Thanks for being so patient 😉

      8. Hi Wopke
        Thanks for your post.
        We are always happy to help try and resolve a problem however but on speaking with our technical team we believe the best option here now would be to arrange to pop along to your local dealer in Holland to help check this for you. Our previous suggestion was to try deleting and re-installing the weather application but it sounds as though you have already taken this course of action.
        Please let us know how you get on.

      9. Hi David,

        Thanks for your reply. I contacted my local Toyota dealer. The person most knowledgable about T&G is a sales person who I will see next Saturday. I’ll keep you posted.

        Best regards,
        Wopke

      12. Today was the big day! Both you and the Dutch distributor suggested I contact my dealership to solve this problem. The person most knowledgable about T&G was present at my dealership today. Unfortunately he is a salesperson so we had to come back a second time and wait for over half an hour before he had time to help us (I guess people who might buy a car are more interesting than the ones having done so already). He came to the same conclusion as I did some time ago: the internet connection is OK, but the connection to the weather service fails. He surprisingly suggested re-installing the app (there’s the R-word again; apparently Toyota employees do not have a lot of faith in the integrity of their software) because the installation file may have been corrupt. I told him this was unlikely as Toyota cleverly installs MD5 checksum files with the installation package to verify whether its contents have been copied alright. Anyway I did delete the app once more and went through the fingerprint+toolbox+install thing again and guess what? I get exactly the same error message! (“Unable to connect to service provider, check your internet connection”). As I predicted, the dealer had no other suggestions (except to contact Toyota NL who pillarposted me to the dealer in the first place), so I’m back at square one…. Isn’t there some sort of helpdesk where I can submit a ticket?

      13. Hi Wopke
        Thanks for your post and sorry to hear the details on this.
        Like Toyota NL we are responsible for issues which arise in our country and to help bring these to a resolution. Our recommendation would have to be now that the dealer contacts Toyota NL again in relation to this matter and help advise you further.

      14. After one month still no reply from my dealership about the non-working Weather app. Contacted them and they merely acknowledged the problem. Contacted Toyota NL: “Yes, we know our website states your phone is compatible with T&G but unfortunately we can not and will not solve your problem, goodbye!”. Welcome to The Toyota Way….

  5. Hi Again,
    I’ve now put the music on my memory stick but when I plug it in the songs play in alphabetical order mixing in all the songs from all my albums. Or I can play one album but how do you play all the albums one after the other without having to search for another album when the first one has stopped. I’m sure I’m just not pushing the right buttons.

    Reply

    1. Hi, I’m still waiting for a reply about the how the music is played on my usb stick as I said the music is playing not in order of the albums but alphabetical how do I get the Touch and Go to play albums from start to finish and then continue to the next album without stopping.

      Thanks

      Reply

      2. Hi Linda
        Have just replied to your last post however will look into this query as well for you.

      3. Hi Linda
        Sorry for the delay on this.
        Having spoken to technical they have advised it is not possible to play the albums in the order you have described. You will need to select what album you require next when you have finished listening to one.
        Best wishes

  6. HI there.
    I have a 2013 Yaris Trend with Toyota Touch and everything works fine apart from when I play music from my iphone 5 only once has the ‘Browse’ option appeared which allows you to choose albums or artistes. The rest of the time this select ‘button’ is not there. I tried my phone in another Yaris ,same year and model and it was the same. My question is,should there be a ‘browse’ option and if not why did it show that one time?

    Thanks
    Alan Jones

    Reply

    1. Hello Alan
      Thanks for post and sorry for the delay in replying.
      After liaison with our technical team we have been advised that this is due to a compatibility issue between the Touch & Go and the iPhone. This function does not normally work with an iPhone even though both units are theoretically capable. They are not sure why it would have worked once and have asked whether you ever connect the iPhone via the USB lead? This function should work like this.
      Hope this helps.

      Reply

  7. have made more disck space which has solved error on space with map upgrade however reaches 100% working last file downloaded and tool box freezes any suggestions .

    Reply

  8. Comment on USB Music playback.
    The best way to group and control the order in which your music is played is by creating playlists. If you have not created playlists before your will need to read the help files on your chosen computer, this is a pain. My previous car displayed and played music by folder, and once it played all the music in that folder it started to play the next folder.
    I have to admit I find the logic of the T&G system frustrating, but when I read the write up’s by the Auto Magazines they class the T&G as one of the best in car systems…the others must be really bad then.
    Geoff

    Reply

  9. David, On Sept 16th you asked for more info for a fault I was experiencing, but as yet there has been no response, could you gee up you tech dept?

    September 16, 2013 at 11:01

    Hi David,

    Thanks for the follow up which is appreciated. This is a problem I have had since day 1 of my 13 reg Prius T-Spirit, whenever the USB stick is plugged in then on initial start of the car on 8 out of 10 occasions the unit will play music off the USB, it matters not what stick is plugged in I have tried so many! I have deselected the USB when turning the vehicle off but it makes no difference!

    Connected to the unit is a blackberry 9900 via bluetooth, but again this makes no difference if the phone is not in the vehicle.

    The unit is slow to boot and offer all features which I take as normal, for instance voice recogintion will not work until the unit has been switched on for at least 30 secs.

    I was hoping the recent update would have solved, but unfortunately not

    Reply

    2. Hi Mark
      Sorry for delay on this.
      We have two possible reasons for this issue, one is the speed of the USB stick you are using and the other was that one particular software version defaulted to USB. Can you let us know what software version of Touch & Go you have and what type of stick (make and model) you are using?
      Any problems with this though let me know.

      Reply

      1. 2.8.4H software version, Stick is FAT32 INTERGRAL 8gb, but the same fault happens on all sticks, some more than others, but I haven’t found one that is ok, even after formatting etc.

      2. Hello Mark
        Just been speaking with the technical team who have been replicating your query in a couple of our cars (with your software version) this morning using two different USB sticks, a Maxell 8GB and Verbatim 32GB. They were able to operate these without any issues. Their recommendation is to check that your music is in folders on your stick and to use a good quality USB. If this does not work then you may need to take your car and USB to a Toyota centre so they reproduce this and can then also check if the issue occurs on another model fitted with Touch & Go.
        Hope this helps for now.

  10. Good day

    Can somebody tell me how to install maps info on my car radio, 2012 mo0del Yaris with factory build in radio with no maps.

    Please giv me info about websites or info. I try everything

    Thanks Kobus

    Reply

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