How to use the Toyota Touch and Touch & Go multimedia systems

The Toyota Touch multimedia system features a 6.1-inch touch screen and a rear-view camera. To this, Toyota Touch & Go adds full map satellite navigation, advanced Bluetooth® connectivity for hands-free calling and music streaming, Google® Local Search, real-time traffic updates, safety camera warnings, text messaging and a host of other connected services. In short, it provides everything you need on the go.

We’ve produced a series of how-to videos, each of which guides you through a different feature of Toyota Touch and Touch & Go.

If you want help registering your Toyota Touch system, please visit our customer portal.

Toyota Touch and Touch & Go How to videos:
How to pair your phone
How to make a call and access your phone book
How to play music via Bluetooth or a USB device
How to register your Touch & Go system
How to send and receive a text message
How to use sat-nav features
How to carry out an online search
How to send directions to your car

Touch and Go FAQs

Toyota Touch 2
Got a question about the new Toyota Touch 2 system – being rolled out across various Toyota models in 2014 – then take a look at our dedicated Touch 2 section by clicking the link below.

966 comments

  1. Hi

    My wife is being offered a phone upgrade to a Blackberry Curve 9320; her and my current phone don’t work well with Touch & Go, they pair fine and we can make and receive calls but functions are limited. She had the phone before she got the car.

    Could you clarify for me please if the Blackberry Curve 9320 is fully compatible with Touch and Go including messaging, connected services (tethering) etc. Currently using version 1.7.8L on her 2012 Yaris multi-drive. The Toyota Bluetooth compatibility tool doesn’t list the phone but does include other Blackberry Curve models – 9300 and 9380. If the 9320 is not fully compatible, what elements would we not be able to use?

    Usual problems with mobile phones & sat navs, I have a Honda which has different compatible phones and trying to get something that would work with both sat nav systems is difficult; it would be really good if there was an industry standard for sat navs/phones, hmmmm.

    Thank you

    1. Hi Gordon,
      Thank you for taking the time to contact us.
      We have liaised with our technical department and we suggest the only accurate way to check Bluetooth compatibility is to physically try the phone with the system, this is how the compatibility list is compiled. As this phone isn’t listed we can’t comment on what the compatibility will be.
      Sorry we couldn’t provide a simpler yes or no answer for you.

      1. Thanks Kerry. Unfortunately not really helpful.

        Basically what you’re saying is that it’s hit or miss whether the phone works or not, surely Toyota can do better than that! I think you’re also saying that in essence, the compatibility list is only done by trial and error – hasn’t Toyota done any testing on which phones work with T&G? or is this just left to the consumer! If the technical department think again about what they’ve suggested, they will realise the nonsense of their suggestion.

        I can’t really see the mobile phone company giving my wife a new phone just to try with the T&G and if it doesn’t work that they would take it back, perhaps to try another and another….

        I think I’ve said before that I (and I think many others) are not impressed by T&G

      2. Hi Gordon,
        We appreciate your comments and we will pass your feedback on.
        The mobile devices on the compatibility list are essentially the ones which are definitely suitable, as they have been tested. Unfortunately, maintaining a complete compatibility list is difficult as we don’t have direct access to new mobile phones as soon as they’re launched – so we can only comment on the ones which have been tested and have proved to be compatible. While Blackberry phones generally offer good compatibility with T&G systems, we can’t say for certain whether the Curve 9320 will be 100% compatible as it hasn’t been tested.
        We do realise this is not the answer you’re looking for, and for that we apologise. However we don’t want to give you any information we’re not totally certain about, and we simply don’t yet know the answer in this case. We will try to find an answer as quickly as we can, though.
        Thank you, and once again we apologise for any inconvenience caused.

      3. Hi Kerry

        Interestingly, and just on the off chance, I re-checked the Toyota Bluetooth compatibility tool a moment ago and lo and behold, the Blackberry Curve 9320 is now listed as being fully compatible. Is this a consequence of my enquiry or just good fortune that the list has been updated? If the former, thank you.

        Gordon

      4. Hi Gordon,
        I contacted Toyota Europe and put in a request for the Blackberry 9320 to be tested as we were unable to in the UK. As a result, they tracked down the phone and carried out several checks/ tests. The Blackberry 9320 is now on the compatibility list. You will be able to have access to Connectivity, Messaging, Calls, Music, Connective Services and your Phonebook. The only feature on your Blackberry that is not compatible with the Touch & Go unit is your Blackberry calendar.
        We do hope this helps.
        Many thanks,
        Kerry.

  2. Just purchased a new Toyota Auris (2103) with Touch and Go. The Bluetooth works well with my Nokia Luma 800 and download my contacts, text message without a problem. I did not realise it actually would do text to speech of new text messages…great
    However, the software seems under-developed, much better use could be made of the steering wheel controls, there are too many times when you have to touch the screen to make selections, which could have been avoided with if the steering wheel controls where programmed properly.
    Other than usability issues it is feature rich and works great.

  3. Hi I have just bought a new 2013 Yaris TR. Can you tell me how I can delete the call history from my phone on the touch screen as there is no option to do this? The only way it seems to clear is if I unpair my phone and start again.

    1. Hi Debbie,
      Thank you for taking the time to write to us.
      We have spoken with our technical department, the call history cannot be erased as it is still on your phone and not on the T&G system. Once the phone is connected, your T&G unit only shows a mirror of your call history on your phone.
      We suggest un-pairing your phone first and then deleting the call history from your phone manually. You should only need to un-pair your phone once, but you will need to continually delete your call history if you do not want this to display on the T&G system.
      Many thanks.

  4. Hello guys. I have a 2012 Yaris Style edition and today T&G stopped working. The whole system is dead. Not even the camera works. Black screen, no radio, no info, nothing. Any idea why this may have happened? I live in Greece and there is a 33degrees temperature most of the day. Can this affect the T&G?

    1. Hi Llias,
      Thank you for taking the time to contact us.
      We advise contacting your local Toyota Dealer as they’ll be able to see first hand the issue and to help you with a fix. Here’s the link to find your local dealership: http://www.toyota.gr/.
      Hope this helps.

  5. I have a 2013 model Yaris (bought in Spain) with T & G and am trying to use an ipod nano gen 4 16Gb just to play music. Initially added some albums to the ipod using Bigasoft iPod Tranfer – experimenting with different bitrates – and everything played without a problem. Limitations of that software made me go for itunes. Have added 30+ albums at a low bitrate (84 mbps) using itunes and EVERYTHING plays VERY fast (2 or 3 X normal at least!) no matter what I do. Cannot remember if I tested it with just 1 or 2 albums when I first tried itunes. Whatever, it is very frustrating!! Will clear the itunes library I think and do some comparisons bit by bit. But if anyone has an ideas I would be very grateful

    1. Hi Robert,
      Thank you for taking the time to contact us. We have spoken with our Technical department and we believe that on some versions of iPod there is a speed setting that can be adjusted by pressing the centre button for 2 seconds. If this doesn’t work, we suggest it may also be worth trying some music with one of the standard iTunes bit rate settings.
      Hope this helps.

      1. Thanks for the response. After some experimentation I found that mp3 files at 175kbps work fine so it seems to be purely a function of the bitrate. I tried 130kbps aand playback through the T & G broke up. All will play fine on the ipod itself. Hope this may be of some help to others.

  6. Hi Kerry

    That was good of you and much appreciated; not really too concerned with the calendar, both of us are retired and no demands on us now needing a calendar 🙂

    Has allowed us to now upgrade our phones to the Blackberry 9320 (from my wife’s Samsung and my HTC).

    Thanks again

    Gordon

  7. Hi all,
    There is a new version of Toyota Touch & Go Toolbox available. The problem with TB only executing once with working directory on a SSD is now fixed, i have just tested! We that had problem with this and had to use a HDD or USB as working directory can now uninstall old TB and install the new version (3.7.2.5863) and everything is OK!
    Just about time, Toyota EU… 🙂

    BR
    Johnny

  8. Hi I have a touch and go plus .

    I have registered with portal and set up account.

    Phone says connected to Internet

    Is blackberry 9015 pearl on virgin uk.

    I cannot use online services – no search provider listed and when search provider not recognised error occurs.

    I cannot find a way to set to google local or update list.

    Please help

    1. Hi David,
      Thank you for getting in touch.
      The Blackberry 9105 Pearl 3G is listed as being compatible for connected services with all Touch & Go models.
      Our technical team have advised that you will need to check if your phone contract with Virgin allows for tethering. You will also need to set up a customer portal account (if you haven’t already), you can do this by visiting: http://www.my.toyota.eu. If you require further assistance please email us with your vehicle details and we’ll look into this further for you (toyota.contact@tgb.toyota.co.uk).
      Many thanks.

  9. Are map updates released on a regular cycle? If so when does this happen? I have purchased a new auris hybrid with touch and go. When I look online there is a map update available for purchase. I do not want to pay for this and then find out next week that a newer version has been released.

    Thanks

    1. Hi Nigel,
      Thanks for getting in touch.
      Your Dealer should have ensured that the latest map update was installed at the time of handing over the vehicle, this is in line with the “latest map guarantee”. Map updates for Touch & Go and T&G+ are issued twice a year and are scheduled to be released in January and July however, we have been informed that the July 2013 update has been delayed, for which we apologise. Please note this differs from a software update.
      We recommend contacting your Dealer as they’ll be able to provide you with details of your system and when the next upgrade may be available.
      Hope this helps.

      1. Well, this is news to me. So I have just wasted £109 on buying a map update (version 2.7.4L) in early June 2013, when unbeknownst to me a new one was scheduled for July (even if it is now delayed). That means the update I purchased was basically valid for only 23 days – that’s a daily cost of over £4.70, as opposed to abt 60p a day for a full 6 months’ use. I’m not at all happy. Toyota really should state clearly in Touch & Go Toolbox that these map updates occur in January and July.

      2. Hi Kerry

        Very much appreciate that you and your colleagues are doing your best; I can’t say the same for Toyota itself. I’m genuinely not trying to jump on the band wagon here, but there’s clearly a tide of disappointment and disenchantment with Touch and Go (it’s complexities, faults, shortcomings and lack of any meaningful response from Toyota). As a result, I suspect that many Toyota enthusiasts (like my wife and I) are beginning to turn away from Toyota.

        I have to say that it comes as a surprise to me your statement that the dealership should ensure the latest version of the map is available on delivery. We doubt very much that was the case when we picked up our Yaris.

        As I’ve mentioned previously on here (18 and 27 May 2013); in December 2011 we bought a Yaris multi-drive with Touch and Go (one of the first Yaris variants with Touch and Go and multi-drive around) but, ‘within about 6 months of buying our Yaris with Touch & Go there was a map update made available at a cost of around £110! Clearly, although it was only a few months old, the T&G was already out of date’. We bought the car in December 2011, the update probably came out in January 2012, maybe the message is to only buy cars with Touch and Go in January or July!!

        The mapping on our T&G was really quite old and we refuse to pay £110 for an update for something that should have already been installed.

        My wife and I have had 7/8 Toyota variations over the past years, but do not feel that we’re being treated with respect and fairness or being listened to by Toyota. Led by our dissatisfaction with Toyota over Touch and Go, I’ve already moved away from Toyota (to Honda), my wife is likely to do the same next year. When my wife sells her current Yaris, it will still have the old mapping on it, unless Toyota come up with a solution.

        There’s an opportunity for Toyota to sort these problems out and gain some much needed customer respect, without it, many will regrettably move away from the brand.

        Best Wishes

        Gordon

      3. Thank you for your posts.
        We’re currently taking further action to understand the map update policy with our European Head Office.
        If you feel you haven’t been provided with the latest Map update at time of vehicle purchase we suggest contacting our Customer Relations team who’ll be able to investigate this further for you: https://mag.toyota.co.uk/how-to-contact-toyota-uk.
        We appreciate your feedback, please bear with us as we work on your Toyota Touch & Go Map update queries.
        Many thanks.

      4. Thank you for your posts.
        We’re currently taking further action to understand the map update policy with our European Head Office.
        If you feel you haven’t been provided with the latest Map update at time of vehicle purchase we suggest contacting our Customer Relations team who’ll be able to investigate this further for you: https://mag.toyota.co.uk/how-to-contact-toyota-uk. We appreciate your feedback, please bear with us as we work on your Toyota Touch & Go Map update queries.
        Many thanks.

  10. I agree I’ve just had an update carried out and feel a little grieved too that shortly there will be another update.! Unfortunately I have discovered Toyota have a very black and white approach to dealings with many situations which is very frustrating.
    And their philosophy there is always a better way!

    Yes please, listen to customers – make the touch and go simpler- why not supply every new or used Toyota bought with a dongle with a simple plug and play approach and make software update tools for the system easier to use.

    Make it more cost effective, we get told to return back to the dealerships and event they have issues and I know full well they have informed Toyota that its far too complicated!!!

    Toyota I feel if you start being more companionate in your approach across the board it wouldn’t lead to many more resolutions than frustrated customers.

    Three Toyotas later and each and other car with warranty problems and very complicated customer relation dealings I think my relationship will be coming to an end. The dealerships are trying to retain loyalty whilst as a manufacture making things complicated 🙁
    Others are rising to very good reliability and easier processes.

    1. Thank you for your posts.
      We’re currently taking further action to understand the map update policy with our European Head Office.
      If you feel you haven’t been provided with the latest Map update at time of vehicle purchase we suggest contacting our Customer Relations team who’ll be able to investigate this further for you: https://mag.toyota.co.uk/how-to-contact-toyota-uk.
      We appreciate your feedback, please bear with us as we work on your Toyota Touch & Go Map update queries.
      Many thanks.

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