Toyota warranty – how Toyota Relax cover works

Every new Toyota is eligible to be covered up to ten years or 100,000 miles (whichever comes first) Toyota warranty. This is provided through an initial three-year manufacturer warranty and up to an additional seven-year service-activated Toyota Relax warranty.

Under Toyota Relax, a 12-month or 10,000-mile warranty is included with every Toyota service, giving you a chance to relax in the knowledge that you and your vehicle are in safe hands.

The warranty applies to every type of powertrain, from market-leading hybrids and conventional petrol and diesel models to advanced new battery electric vehicles.

Toyota warranty

Here we answer key questions about the new Toyota Relax warranty programme. If you require further information, please let us know in the comments below.

How do I get Toyota Relax?

From 1 June 2021, all new Toyota vehicles are sold with a three-year or 60,000-mile manufacturer warranty as standard. Following that initial period, Toyota Relax provides a 12-month or 10,000-mile warranty with every Toyota service for an additional seven years. This means Toyota offers up to ten years of warranty with each new vehicle.

There are no complex formalities. The Toyota Relax warranty is automatically activated on the completion of a scheduled full or interim vehicle service at an official Toyota centre. By keeping to their vehicle’s service schedule, customers can extend their Relax warranty by an extra 12 months or 10,000 miles, year after year, until the ten-year or 100,000-mile limit is reached.

How does the new Toyota Relax warranty work?

The Relax warranty operates in the same way as the warranties provided on new and approved used Toyota vehicles. Cover is automatic when the vehicle undergoes a scheduled full or interim service and effective from that date for 12 months or 10,000 miles – whichever is soonest. On vehicles that have service intervals every two years, the cover is for 24 months or 20,000 miles.

There are no forms to sign to obtain the warranty cover and the customer does not have to keep or present any policy documents should they need to make a claim. The warranty status of their vehicle is recorded in the details of their vehicle held by the Toyota network and is noted on the service invoice raised by the centre.

Approved vehicle parts

This central record means that a vehicle’s warranty will be recognised at any official Toyota centre, should customers move or choose to have their car serviced at a different location.

Following completion of a service where their vehicle qualifies for the Relax warranty, customers will be sent a confirmation email by their centre (subject to them providing an email address for contact).

If a vehicle requires work to be done under warranty, the customer contacts their local Toyota centre in the first instance. They will be able to confirm the Relax warranty status on receiving details of the vehicle.

Toyota Relax

Which cars are eligible for the new Toyota warranty?

It’s a comprehensive programme that applies to all Toyota passenger cars, Toyota Professional light commercial vans and pick-ups and the latest Toyota GR performance models.

Likewise, there are no exclusions where powertrains are concerned, with the same level of cover provided for hybrid, plug-in hybrid and battery electric vehicles and the Mirai hydrogen fuel cell saloon, as well as for models with petrol and diesel internal combustion engines.

Eligible vehicles range from cars just completing the period of their new vehicle warranty, to high-mileage models that have passed through multiple ownerships and have no prior Toyota service history.

What’s covered and what’s not covered by Toyota Relax?

This new Toyota warranty covers the same parts and labour as the three-year manufacturer’s warranty provided on new Toyota vehicles and the one-year manufacturer warranty that’s standard with approved used vehicles.

It does not include wear and tear items, bodywork, paint, interior trims and maintenance parts. A vehicle health check is part of the service package, which includes all mechanical and electronic parts, which helps potential problems to be detected at an early stage. Any existing defects present at the time of service are excluded from the warranty.

Full terms and conditions can be downloaded from (near the bottom of that article).

Although the warranty cover is uniform, different types of vehicle owner will have a different customer experience:

New Toyota vehicles

Customers with new vehicles will have a three-year/60,000-mile manufacturer’s warranty in place, or, for Toyotas ordered prior to 1 June 2021, a five-year/100,000-mile warranty.

At the final scheduled service prior to the completion of the warranty period, their vehicle will automatically benefit from the Relax 12-month/10,000-mile warranty. For vehicles with a two-year service schedule, a 24-month/20,000-mile warranty will automatically be activated. The warranty will be renewed at each successive service at an official Toyota centre, until the ten years or 100,000-mile limit is reached.

Approved used Toyota vehicles

Customers with approved used vehicles purchased from the Toyota network will have a 12-month warranty with unlimited mileage, plus one year’s AA roadside assistance cover providing breakdown and recovery services at the customer’s home or roadside. At the final scheduled service prior to the end of the warranty, a 12-month/10,000-mile or 24-month/20,000-mile Relax warranty will be automatically provided for their vehicle.

Used Toyota vehicles

Customers with used vehicles purchased outside the Toyota network enjoy the same Relax benefit. If their car is a Toyota less than five years old, its original manufacturer’s warranty will still be effective; five years on from the date of its first registration, it automatically qualifies for the Toyota Relax warranty, when serviced at a Toyota centre.

‘Lapsed’ and new customers

Lapsed and new customers who have previously chosen to have their vehicle serviced outside the Toyota network can also take advantage of Relax. There is no requirement for a vehicle to have a history of servicing at an official centre in order to qualify for the warranty; it will be applied from the date the vehicle is serviced at a Toyota centre, instantly increasing the value of their car.

If owners are concerned about potentially having to pay for significant repairs when bringing their vehicle to a centre for service for the first time, Toyota’s Drive Now, Pay Later scheme is available to spread costs over a suitable period of time (terms and conditions apply, see for details).

Toyota customers with service plans

Customers who have a service plan for their vehicle face no additional costs or changes to the terms of their plan. The Relax warranty will be an additional, added-value benefit when they next have their vehicle serviced.

Toyota warranty and hybrid vehicles

For customers with hybrid vehicles, the Hybrid Health Check forms part of the scheduled servicing. The Relax warranty includes cover for the hybrid battery and components for up to 10 years/100,000 miles. After this time, customers can still extend the cover for up to 15 years with a stand-alone scheduled Hybrid Health Check.

GR Yaris servicing

What happens if I take my car to a different Toyota centre for service? How do I prove there is an active Toyota warranty on my vehicle from another centre?

All Toyota centres will be able to access all active Relax contracts. Any necessary warranty work can also be undertaken at any official Toyota dealer.

If I bought a used Toyota, how can I find out if there is an active warranty on it?

Centres will be able to confirm this and can advise on the details and terms of the cover.

Toyota warranty

How is Toyota Relax cover activated?

If the vehicle is eligible, warranty activation is processed automatically by Toyota. The customer doesn’t have do anything.

What does the Toyota warranty cover?

The Relax warranty provides the same cover as the manufacturer’s warranty. Likewise, it does not cover wear and tear items. Full terms and conditions are provided at Local centres will also provide information.

What is the process for making a warranty claim?

If a vehicle requires work under warranty, customers should contact their local centre for advice and make a booking for the necessary repairs to be made.

I have purchased a vehicle with a three-year manufacturer’s warranty. When does it become eligible for Toyota Relax?

Vehicles purchased on or after 1 June 2021 are covered by a manufacturer’s warranty for three years. The Toyota Relax benefits can be enjoyed following a service when the warranty expires.

Toyota servicing

I have a three-year-old Toyota with an active five-year warranty. Will Toyota Relax affect this cover?

The vehicle will still be covered by the original warranty period, with no impact from the introduction of Toyota Relax. Once the warranty period expires, the benefits of Toyota Relax can be enjoyed, following a service.

I recently purchased a used car from a Toyota centre. When will it be eligible for Toyota Relax?

Used cars purchased through the centre network are covered by a 12 months/unlimited mileage warranty. Toyota Relax benefits can be enjoyed when the car is brought in for its next scheduled service.

I already have an extended warranty. Can I swap onto Relax?

Yes, you can cancel a Toyota extended warranty policy and receive a pro-rata refund, provided you haven’t made a claim. Once that is cancelled, you’ll then need to have a service to activate Relax. It may be better to wait until your next service is due! If you purchased an extended warranty through a Toyota centre, the terms and conditions for cancellation may be different.

Can I purchase Toyota Relax cover?

No, the warranty is automatically activated following the completion of a full or interim service.

Does Relax apply to light commercial vehicles and business vehicles?

Yes, it applies to all Toyota vehicles.

Is a Hybrid Health Check still available to extend my Toyota vehicle’s hybrid battery cover?

The Hybrid Health Check is included as part of the service on vehicles less than 10 years old or having less than 100,000 miles on the clock. When a Toyota Relax warranty contract is activated, it will include the hybrid battery cover. When the vehicle is no longer eligible for Relax, warranty cover on the hybrid battery and components can be extended through a stand-alone Hybrid Health Check, up to the vehicle reaching 15 years from the date of first registration.

My vehicle’s service schedule is every two years? How does this affect the Relax warranty?

Where scheduled maintenance is every two years, a Relax contract will automatically be activated and cover the vehicle for two years/20,000 miles until the next service is due.

Will I receive confirmation that my vehicle is covered by Toyota Relax?

Centres will advise customers if their vehicle is eligible for Toyota Relax. When a service has been completed and the warranty contract has been active, customers will receive a follow-up email. Further questions arising can be answered by the centre.

Does the introduction of Toyota Relax affect the service plan I’ve purchased for my vehicle?

Customers with a service plan now get more for their money when their vehicle is eligible for a Relax warranty, receiving an extra year’s warranty for their vehicle when it is serviced, up to 10 years or 100,000 miles.

If my vehicle is nine years and 364 days old on the day of service, will a Toyota Relax contract be activated and will it expire the next day?

A full contract will be activated every time an eligible vehicle is serviced. In this example the vehicle will be covered until one day before the 11th anniversary of its first date of registration.

Can I transfer the Toyota Relax warranty to a new owner if I sell my vehicle?

If a vehicle is sold, the new owner inherits the benefits and can continue to extend the warranty by maintaining it at a Toyota centre. The warranty cover applies only to the serviced vehicle and cannot be transferred to another vehicle.

Will the Toyota Relax warranty cover expire if I am late booking my vehicle’s next service?

The vehicle must be serviced before the Relax warranty expires to activate a new contract and maintain the cover. Local centres can provide further advice and help book your next service.

I own a GR Yaris with a GR Yaris Track Warranty. If I drive my car on track, will this affect my Toyota Relax cover?

Driving the GR Yaris on track would not invalidate the warranty, but terms and conditions still apply. The vehicle can be covered by both the track and Toyota Relax warranties.

The warranty cover on my approved used Toyota includes one year’s AA roadside assistance cover. Is this available with Toyota Relax?

Roadside cover is not included in the Toyota or Lexus Relax warranty but can be purchased separately if required. The warranty is exceptional value, being provided at no extra cost to the customer beyond the menu pricing of their vehicle’s service.

Are there other benefits to using Toyota centres?

In addition to the Relax warranty, servicing at a Toyota centre provides other significant benefits to customers. Work is carried out by qualified Toyota technicians, using Toyota-approved parts to ensure optimum performance.

Workshop teams are fully equipped and trained work on all the technologies featured in Toyota vehicles, including electrified powertrains and advanced handling and safety systems. Pricing is transparent with a service menu price guarantee for the scheduled servicing requirements for each model.

Toyota customer-focused approach includes an online service booking facility at the customer’s preferred centre. Centres will also make servicing as convenient as possible, with collection and delivery, courtesy cars and while-you-wait servicing options.


  1. my aygo warranty runs out in 2024 at the time purchase i paid for a extended warranty .i have been in touch with my dealer to get a refund on the extended warranty .was told the new relax warranty would not be as good as the extended warranty as things like the entertainment centre would not be covered when my 5 years are up .as i understand the situation the relax warranty and a extended warranty will cover the same
    parts and labour… so am i thinking wrong? i use my 5 years warranty and then just go onto the relax warrany and have my refund for the extended warranty . thanks

    1. Hi,

      Thanks for your comment. We don’t have visibility of the terms and conditions of the extended warranty that you purchased via your Toyota centre, but we can confirm that the multimedia system is not covered by the Relax warranty.


  2. I purchased my extended warranty back in may 2020 during lockdown , the money was taken each month but after trying to contact the warranty group re the full information pack being sent more than once asking for details re breakdown,how to contact , I have today after having it running for a year have had the new warranty system explain by a service desk staff of how it’s changed and the 5 + club has now stopped , feel extremely let down by Toyota given I have been loyal with 100% Toyota servicing, I have missed out on free mot’s as the 1st was in lock down , now if you are fully serviced after 5 years you get a free extension year , I spent out a lot of money to basically receive nothing and miss out on what should be free ,
    Please make sure you get all the details before you pay for extended warranty, This is advertised as a Toyota Warrenty run by a 3rd party , Fell ROBBED

  3. I have bought 2016 Yaris hybrid model from private dealer which have done 9000 mile so far.
    Car was done service at Toyota authorized dealer untill I bought .
    Standard warranty running out on sept 2021 will this new scheme apply to my car as well.

    1. Hi Mr Subhash Pandeya,
      Thanks for your comment. We hope you’re loving your Yaris!
      At the final scheduled service prior to the completion of the warranty period, your vehicle will automatically benefit from the Relax 12-month/10,000-mile warranty as long as your vehicle is serviced at a Toyota Centre and providing it complies with the terms and conditions.

  4. Hi i have a 2015 Aygo X-Wave 2 owner Full Toyota S.H. 21k, Does Relax cover failure of the “Fun-Roof?”

    1. Hi Mandy, thanks for your comment.

      All warranty claims must be investigated on an individual basis, so this is something that your local Toyota Centre will need to look into in person.


      1. Thanks,but it was a general enquiry as to whether this cover would suit my potential needs.

  5. My 5 year old RAV4 was serviced by Toyota in February 2021. Am I now covered by Relax until next years service?

    1. Hi Brendan,
      Thanks for your comment.
      To activate the Relax warranty, your vehicle has to have been serviced at a Toyota Centre on or after 1st June 2021.
      If your service took place before this, your vehicle is not covered.

    2. My Toyota has a full toyota service history including recent service on 27th May. If I was told about the Ralax scheme I would have delayed it by a few days to get the extendid warranty! Will Toyota be offering any goodwill in my case? Thanks, Steve.

      1. Hello, thanks for your comment.

        The Relax warranty scheme launched as of the 1st June, any services undertaken prior to this will not benefit from the new warranty. We appreciate that it isn’t the most ideal timing for you, but at your next interim or full service, the Relax warranty will automatically be applied to your vehicle. Thanks.

  6. My existing extended warranty expires on 1/9/2021 and my rav4 is not due an annual service until Feb 2022. Will my warranty automatically continue as the car has always been serviced at a a Toyota Garage?

    1. Hello Frank, thanks for your comment. As soon as your vehicle is serviced, you will benefit from 12 months of manufacturing warranty. This can be gained through either an interim or full service, so we’d recommend looking into interim service just before your current warranty is due to expire. Thanks.

  7. Is the company SHINE still in business? I have now been waiting since Sept.2020 for them to do a damage on my Yaris drivers door. I know COVID lockdown has caused delays.
    Would appreciate some info.

    1. Hi Carl, thanks for your comment.

      We are not able to advise on this organisation unfortunately – you’ll need to get in touch with them directly.


  8. This seems like a good scheme. Was just about to buy an extended warranty and always get my vehicle serviced at your dealerships so it’s saved me money. Could I ask if the electronic handbrake is covered on an Avensis under the Relax warranty? I know there have historically been some cases of failure of the actuator/electronics and replacement is expensive. The T&Cs regarding what is covered don’t mention it and therefore not sure if it is/isn’t covered. Thanks.

    1. Hi Will,
      Thanks for your comment.
      The electronic parking brake itself is made up of many different components.
      If the electronic parking brake fails as a result of a manufacturing defect, it will be covered. If it is down to wear and tear, it will not be.
      This must be determined by your Toyota Centre.

  9. My Rav was registered 29/4/16
    Last year my service was pushed back till 13th June. COVID
    This year I was told my vehicle had a recall for the egr cooler. I dropped car off at Vantage Wakefield and told them they may as well do a full service while it was there instead of the twelve month in June. This was the 24th of May. They could of told me of this Relax warranty and I would of deferred till June. To add insult to injury my 5 year warranty wasn’t due to run out till 29/4/21 and being preemptive I took out early in October 2020 and paying for it via monthly DD.
    If this Relax is so good then why are they still taking money for warranties, when they should be refunding instead?

    1. Hi Stephen,

      We are sorry to hear the timing didn’t quite work out for you. This new warranty product was strictly confidential and centres didn’t find out about it until very recently. If you already have an extended warranty policy, please refer to the T&Cs and contact the administrator to discuss your options.


  10. Is the electronic parking brake on the Avensis covered by the warranty? I can see no mention of it in the T&Cs, but considering that it is both a very expensive component to replace, and also a relatively common failure it really should be.

    1. Hi Nick,

      The warranty covers any mechanical fault caused by a manufacturing defect. If you are experiencing an issue, we recommend contacting your nearest Toyota centre so they can have a look.


      1. With respect, I have read the terms and conditions of this new warranty very carefully and nowhere does it state that it covers “ANY” manufacturing defect. It contrast to the previous extended warranty the Relax warranty covers a very specific list of components and states that any component not mentioned on the list is not covered. There is no mention of the electronic parking brake, therefore am I correct in assuming that it is not covered?

        I do not currently have any issue with my car, I simply require clarification on this point. If you cannot answer this question perhaps you could ask someone at Toyota customer service to contact me to clarify this point?

      2. Hi Nick,
        Thanks for your reply.
        The electronic parking brake itself is made up of many different components.
        If the electronic parking brake fails as a result of a manufacturing defect, it will be covered. If it is down to wear and tear, it will not be.
        This must be determined by your Toyota Centre.

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