Toyota warranty – how Toyota Relax cover works

Toyota Relax, a ground-breaking new Toyota warranty launched on 1 June 2021, gives Toyota owners 12 months/10,000 miles’ cover for their vehicle each time they have it serviced at an official Toyota centre. The warranty is automatically applied and there is no extra cost to the customer.

The service-activated Toyota warranty can continue until the vehicle reaches 10 years or has covered 100,000 miles. All Toyota models qualify as long the age and mileage criteria are met, including passenger cars and light commercial vans and pick-ups.

Toyota warranty

They do not have to have been purchased from a Toyota centre – second, third and even fourth-hand vehicles traded privately or from other outlets are eligible. Adding a manufacturer warranty will also add to the appeal of a vehicle on the pre-owned market.

The protection also applies to every type of powertrain, from market-leading hybrids and conventional petrol and diesel models to advanced new battery electric vehicles.

Here, we answer key questions about the new Toyota Relax warranty programme. If you require further information, please let us know in the comments below.

What is Toyota Relax, the new Toyota warranty?

From 1 June 2021, Toyota is changing its warranty programme. All new Toyota vehicles will be sold with a three-year/60,000-mile manufacturer’s warranty as standard. At the same time, Toyota Relax will be made available to all Toyota owners, when they have their vehicle serviced at an official Toyota centre.

How do I get Toyota Relax?

There are no complex formalities. The Relax warranty is automatically activated on the completion of a scheduled full or interim vehicle service at an official Toyota centre. By keeping to their vehicle’s service schedule, customers can extend their Relax warranty by an extra 12 months/10,000 miles, year after year, until the 10-year/100,000-mile limit is reached.

How does the new Toyota Relax warranty work?

The Relax warranty operates in the same way as the manufacturer’s warranties provided on new and approved used Toyota vehicles. Cover is automatic when the vehicle undergoes a scheduled full or interim service and effective from that date for 12 months or 10,000 miles – whichever is soonest. On vehicles that have service intervals every two years, the cover is for 24 months/20,000 miles.

There are no forms to sign to obtain the warranty cover and the customer does not have to keep or present any policy documents should they need to make a claim. The warranty status of their vehicle is recorded in the details of their vehicle held by the Toyota network and is noted on the service invoice raised by the centre.

Approved vehicle parts

This central record means that a vehicle’s warranty will be recognised at any official Toyota centre, should customers move or choose to have their car serviced at a different location.

Following completion of a service where their vehicle qualifies for the Relax warranty, customers will be sent a confirmation email by their centre (subject to them providing an email address for contact).

If a vehicle requires work to be done under warranty, the customer contacts their local Toyota centre in the first instance. They will be able to confirm the Relax warranty status on receiving details of the vehicle.

Toyota Relax

Which cars are eligible for the new Toyota warranty?

It’s a comprehensive programme that applies to all Toyota passenger cars, Toyota Professional light commercial vans and pick-ups and the latest Toyota GR performance models.

Likewise, there are no exclusions where powertrains are concerned, with the same level of cover provided for hybrid, plug-in hybrid and battery electric vehicles and the Mirai hydrogen fuel cell saloon, as well as for models with petrol and diesel internal combustion engines.

Eligible vehicles range from cars just completing the period of their new vehicle warranty, to high-mileage models that have passed through multiple ownerships and have no prior Toyota service history.

What’s covered and what’s not covered by Toyota Relax?

This new Toyota warranty covers the same parts and labour as the three-year manufacturer’s warranty provided on new Toyota vehicles and the one-year manufacturer warranty that’s standard with approved used vehicles.

It does not include wear and tear items, bodywork, paint, interior trims and maintenance parts. A vehicle health check is part of the service package, which includes all mechanical and electronic parts, which helps potential problems to be detected at an early stage. Any existing defects present at the time of service are excluded from the warranty.

Full terms and conditions can be downloaded from toyota.co.uk (near the bottom of that article).

Although the warranty cover is uniform, different types of vehicle owner will have a different customer experience:

New Toyota vehicles

Customers with new vehicles will have a three-year/60,000-mile manufacturer’s warranty in place, or, for Toyotas ordered prior to 1 June 2021, a five-year/100,000-mile warranty. At the final scheduled service prior to the completion of the warranty period, their vehicle will automatically benefit from the Relax 12-month/10,000-mile warranty. For vehicles with a two-year service schedule, a 24-month/20,000-mile warranty will automatically be activated. The warranty will be renewed at each successive service at an official Toyota centre, until the 10 years/100,000 miles limit is reached.

Approved used Toyota vehicles

Customers with approved used vehicles purchased from the Toyota network will have a 12-month warranty with unlimited mileage, plus one year’s AA roadside assistance cover providing breakdown and recovery services at the customer’s home or roadside. At the final scheduled service prior to the end of the warranty, a 12-month/10,000-mile or 24-month/20,000-mile Relax warranty will be automatically provided for their vehicle.

Used Toyota vehicles

Customers with used vehicles purchased outside the Toyota network enjoy the same Relax benefit. If their car is a Toyota less than five years old, its original manufacturer’s warranty will still be effective; five years on from the date of its first registration, it automatically qualifies for the Toyota Relax warranty, when serviced at a Toyota centre.

‘Lapsed’ and new customers

Lapsed and new customers who have previously chosen to have their vehicle serviced outside the Toyota network can also take advantage of Relax. There is no requirement for a vehicle to have a history of servicing at an official centre in order to qualify for the warranty; it will be applied from the date the vehicle is serviced at a Toyota centre, instantly increasing the value of their car.

If owners are concerned about potentially having to pay for significant repairs when bringing their vehicle to a centre for service for the first time, Toyota’s Drive Now, Pay Later scheme is available to spread costs over a suitable period of time (terms and conditions apply, see toyota.co.uk for details).

Toyota customers with service plans

Customers who have a service plan for their vehicle face no additional costs or changes to the terms of their plan. The Relax warranty will be an additional, added-value benefit when they next have their vehicle serviced.

Toyota warranty and hybrid vehicles

For customers with hybrid vehicles, the Hybrid Health Check forms part of the scheduled servicing. The Relax warranty includes cover for the hybrid battery and components for up to 10 years/100,000 miles. After this time, customers can still extend the cover for up to 15 years with a stand-alone scheduled Hybrid Health Check.

GR Yaris servicing

What happens if I take my car to a different Toyota centre for service? How do I prove there is an active Toyota warranty on my vehicle from another centre?

All Toyota centres will be able to access all active Relax contracts. Any necessary warranty work can also be undertaken at any official Toyota dealer.

If I bought a used Toyota, how can I find out if there is an active warranty on it?

Centres will be able to confirm this and can advise on the details and terms of the cover.

Toyota warranty

How is Toyota Relax cover activated?

If the vehicle is eligible, warranty activation is processed automatically by Toyota. The customer doesn’t have do anything.

What does the Toyota warranty cover?

The Relax warranty provides the same cover as the manufacturer’s warranty. Likewise, it does not cover wear and tear items. Full terms and conditions are provided at toyota.co.uk/relax. Local centres will also provide information.

What is the process for making a warranty claim?

If a vehicle requires work under warranty, customers should contact their local centre for advice and make a booking for the necessary repairs to be made.

I have purchased a vehicle with a three-year manufacturer’s warranty. When does it become eligible for Toyota Relax?

Vehicles purchased on or after 1 June 2021 are covered by a manufacturer’s warranty for three years. The Toyota Relax benefits can be enjoyed following a service when the warranty expires.

Toyota servicing

I have a three-year-old Toyota with an active five-year warranty. Will Toyota Relax affect this cover?

The vehicle will still be covered by the original warranty period, with no impact from the introduction of Toyota Relax. Once the warranty period expires, the benefits of Toyota Relax can be enjoyed, following a service.

I recently purchased a used car from a Toyota centre. When will it be eligible for Toyota Relax?

Used cars purchased through the centre network are covered by a 12 months/unlimited mileage warranty. Toyota Relax benefits can be enjoyed when the car is brought in for its next scheduled service.

I already have an extended warranty. Can I swap onto Relax?

Yes, you can cancel a Toyota extended warranty policy and receive a pro-rata refund, provided you haven’t made a claim. Once that is cancelled, you’ll then need to have a service to activate Relax. It may be better to wait until your next service is due! If you purchased an extended warranty through a Toyota centre, the terms and conditions for cancellation may be different.

Can I purchase Toyota Relax cover?

No, the warranty is automatically activated following the completion of a full or interim service.

Does Relax apply to light commercial vehicles and business vehicles?

Yes, it applies to all Toyota vehicles.

Is a Hybrid Health Check still available to extend my Toyota vehicle’s hybrid battery cover?

The Hybrid Health Check is included as part of the service on vehicles less than 10 years old or having less than 100,000 miles on the clock. When a Toyota Relax warranty contract is activated, it will include the hybrid battery cover. When the vehicle is no longer eligible for Relax, warranty cover on the hybrid battery and components can be extended through a stand-alone Hybrid Health Check, up to the vehicle reaching 15 years from the date of first registration.

My vehicle’s service schedule is every two years? How does this affect the Relax warranty?

Where scheduled maintenance is every two years, a Relax contract will automatically be activated and cover the vehicle for two years/20,000 miles until the next service is due.

Will I receive confirmation that my vehicle is covered by Toyota Relax?

Centres will advise customers if their vehicle is eligible for Toyota Relax. When a service has been completed and the warranty contract has been active, customers will receive a follow-up email. Further questions arising can be answered by the centre.

Does the introduction of Toyota Relax affect the service plan I’ve purchased for my vehicle?

Customers with a service plan now get more for their money when their vehicle is eligible for a Relax warranty, receiving an extra year’s warranty for their vehicle when it is serviced, up to 10 years or 100,000 miles.

If my vehicle is nine years and 364 days old on the day of service, will a Toyota Relax contract be activated and will it expire the next day?

A full contract will be activated every time an eligible vehicle is serviced. In this example the vehicle will be covered until one day before the 11th anniversary of its first date of registration.

Can I transfer the Toyota Relax warranty to a new owner if I sell my vehicle?

If a vehicle is sold, the new owner inherits the benefits and can continue to extend the warranty by maintaining it at a Toyota centre. The warranty cover applies only to the serviced vehicle and cannot be transferred to another vehicle.

Will the Toyota Relax warranty cover expire if I am late booking my vehicle’s next service?

The vehicle must be serviced before the Relax warranty expires to activate a new contract and maintain the cover. Local centres can provide further advice and help book your next service.

I own a GR Yaris with a GR Yaris Track Warranty. If I drive my car on track, will this affect my Toyota Relax cover?

Driving the GR Yaris on track would not invalidate the warranty, but terms and conditions still apply. The vehicle can be covered by both the track and Toyota Relax warranties.

The warranty cover on my approved used Toyota includes one year’s AA roadside assistance cover. Is this available with Toyota Relax?

Roadside cover is not included in the Toyota or Lexus Relax warranty but can be purchased separately if required. The warranty is exceptional value, being provided at no extra cost to the customer beyond the menu pricing of their vehicle’s service.

Are there other benefits to using Toyota centres?

In addition to the Relax warranty, servicing at a Toyota centre provides other significant benefits to customers. Work is carried out by qualified Toyota technicians, using Toyota-approved parts to ensure optimum performance.

Workshop teams are fully equipped and trained work on all the technologies featured in Toyota vehicles, including electrified powertrains and advanced handling and safety systems. Pricing is transparent with a service menu price guarantee for the scheduled servicing requirements for each model.

Toyota customer-focused approach includes an online service booking facility at the customer’s preferred centre. Centres will also make servicing as convenient as possible, with collection and delivery, courtesy cars and while-you-wait servicing options.

136 comments

  1. Hi,
    I am currently in the process of buying a second hand Proace from a Ford dealership, It was registered in January 2018, has done 32000 miles and I’m told the servicing schedule is up to date.
    My question is would this still be covered under the original 5 year warranty ? If not, are light vans eligible for your relax warranty ?

    1. Hi Chris,

      Yes, vehicles ordered before 1st June 2021 retain the five year manufacturer warranty. Once that has elapsed, you will be able to activate Toyota Relax warranty by having a service at a Toyota centre.

      Thanks

  2. Hi,
    In 2019 my Husband and I purchased a brand new top of the range Toyota Land cruiser and we are very happy with it, having recently received a letter from Toyota regarding our Roadside assistance we paid to update it for another year, however having read the letter we received in July 2020 we realised this came with “5 years free” Toyota Roadside Assistance which would be renewed free if we serviced our vehicle at any Toyota service centre, however my Husband has now been told this offer has now been “changed” so this no longer applied, please explain why? How are you allowed to promote added extras with your “5 year warranty” put it in writing to us and then withdraw those added extras with no notice, isn’t this false advertising? it also says on that letter if Toyota cannot provide you with a service appointment within 7 days” we get a 50% discount, has this been cancelled also? my husband was told, his warranty was still ok, oh good! Please can someone get back to me thank you.

    1. Hi Elizabeth,
      Thank you for your comment. We’re sorry to hear this.
      We’ve emailed you directly to gather further details, and we will set up a Customer Relations case on your behalf so that this can be looked into.
      Thanks.

  3. I am about to purchse a second hand Aygo 2018 year and I noticed two scratches on the bonnet and three on the side of the car. When i pointed this out and asked the sales person if this would be repaired I was advise that they would only polish this but this would not remove the scratches. Surley these scratches should be treated and made good. My privious car was a suzuki and they repaired the scratches before I collected the car. It does not look good if customers are advised that the damage will not be repaired and these scratches would not be covere by your damage insurance. If these are not repaired to my satisfaction when I go to pick up the car on Friday then I will refuse to take the vehicle and cancer the deal.

    1. Hi Mark,
      Thanks for your comment.
      Our 3 year manufacturer’s warranty covers any mechanical fault caused by a manufacturing defect.
      This would need to be assessed by your nearest Toyota Centre.
      Thanks.

  4. I have a Toyota Yaris which is 8 years old. It has been regularly serviced every year by a Toyota dealer. The dashboard screen has gone faulty. I have told that the whole unit needs to be replaced. Is this covered under Toyota Relax?

    1. Hi CBRuparell,
      Thanks for your comment.
      This is a matter that will need to be checked by your Toyota Centre to see if it is covered.
      Thanks.

  5. Hi
    I purchased an 8 month old GT86 from Steven Eagell Toyota Luton two months ago and have needed to call the AA out twice as it wouldn’t start. The AA tested the battery and said this needs replacing as it’s faulty. I’ve contacted the dealership and Toyota and to date no-one has provided any help as to next steps. Currently the car is in my garage and won’t start.

    Any advice would be really appreciated.

    Many thanks.

    1. Hi Stephen,

      Thanks for your message.

      We have checked this with our customer relations team and can see that they contacted you by email yesterday.

      They advised you to contact your Toyota centre to order a new battery. Your Toyota centre can also inspect that battery, to see if the issue was caused by a manufacturing defect or an external factor.

      Thanks

  6. Hi, I have bought a second-hand Yaris 2018 with 5 year warranty, but it was serviced at independent garages, not in Toyota network. Can I still get the Relax warranty after starting servicing it in Totoya centres?

    1. Hi Amir,
      Thanks for your comment.
      If you begin to service your vehicle at a Toyota Centre, you will be covered by the Relax Warranty.
      Thanks.

  7. Hi I bought used Toyota Yaris hybrid on 12 July from st lves esteveneaglle Toyota Dealership.it has 45000+mileage and registered 2014.salesperson don’t reply back quickly and not responded to my emails.but my car is missing rear wheel splash guard so car nuts and screws are seen .is it normal to overlook this before delivery?and gearbox transmission light isn’t illuminating at night ,it needs to check well .this service I am getting after buying from Toyota??

    1. Hi Tanvir,
      Thank you for your comment. We’re sorry to hear this.
      We’ve emailed you directly to gather further details, and we will set up a Customer Relations case on your behalf so that this can be looked into.
      Thanks.

  8. I have just heard from my daughter about Toyota Relax and see it started on 1 June 2021. We have owned Toyotas and had them serviced at our local centre for many years. Our last service was carried out on 10 May 2021. In view of our many years being Toyota customers is it possible for Toyota Relax to be activated for our car now as our next service will not be due until May 2022?

    1. Hi Garry,
      Thanks for your comment and thank you for your loyalty over the years!
      As Toyota Relax was launched in June 2021, unfortunately your vehicle will not be eligible for Toyota Relax until your next service.
      Thanks.

  9. Hey. I ve got toyota auris hybrid 2016. Its making noise kar kar noise going uphill on petrol engine just before hybrid system to come active. Showed it my rrg local dealer but the cant pin points it. And telling me to change things which are not under warranty so i have to pay for them. Why are they not looking in to things which are under warranty. And what if i chang things and pay for them and the problem is still there.. other thing is intake minafold and egr valve come under 5 warranty or not. Hopefully you can give me more information them my local dealer.

    Thanks

    1. Hi Waqas,
      Thanks for your comment.
      We would always recommend getting your vehicle checked by your nearest Toyota Centre if you think there is an issue.
      Our technicians are best placed to diagnose any potential problems with your vehicle.
      However, if you are unhappy with the service you have received, you can contact our customer relations team.
      They can be found here – https://www.toyota.co.uk/help-centre/email-us
      Thanks.

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