Toyota Touch and Touch & Go How to videos:
How to pair your phone
How to make a call and access your phone book
How to play music via Bluetooth or a USB device
How to register your Touch & Go system
How to use sat-nav features
How to carry out an online search
How to send directions to your car
See below for our list of the twelve most common questions asked about Touch & Go. If the answer to your question isn’t here, you can contact us by leaving a comment below and we’ll get back to you. Meanwhile, if you need help getting started with Touch & Go, you can watch our how-to videos here. Alternatively, you can register your system, here.
Q1 – Why can’t I find the device ID on my Touch & Go/Touch & Go+?
A – To obtain the device ID on Touch & Go or Touch & Go+ press the “Set up” hard button. Touch the “General” button on the screen. Scroll to the bottom screen and select Touch “System information”. The device ID should now be visible on the screen.
For Toyota Touch Pro, press the “Set up” hard button, touch “Navigation” on the screen and then touch “Online search”.
Q2 – Why isn’t the device ID not recognised on the portal?
A – The device ID on T&G and T&G+ is a 26 digit code which can be made up of numbers letters and symbols. When the ID is entered on the customer portal it needs to be exactly as it shows on the T&G including observing upper and lower case and any symbols like underscores etc but without any spaces.
Q3 – Why don’t connected services work on my 2012 Toyota Prius, Land Cruiser, Land Cruiser V8 and Lexus GS, RX or CT?
A – Your device may not be compatible. A Bluetooth compatibility list for Toyota is available here and here for Lexus.
Q4 – Why is the address I want to navigate to missing?
A – The address could be missing from the mapping, unfortunately there is no way to guarantee that it will be added during the next update.
Q5 – Does my car have the latest map update?
A – You can view the latest available map version via the Downloads section of the T&G Toolbox.
Clicking on the map of Europe shopping trolley icon will show you the version information available, and whether or not you need to download.
Q6 – Do I have to pay for map updates?
A – All map updates are chargeable except for Touch & Go+. This system is supplied with “map care”, which provides 3 years of free map updates (up to a maximum of 6 updates).
Q7 – Do I need to take action if the date code of my new map is out of date?
A – No, the date format within the map ID is not a release date. This date is allocated to the map during the development process. Development of the map can take up to a year.
Q8 – Why won’t my phone connect to the Touch & Go Bluetooth?
A – Your phone may not be compatible. You can check compatibility for Toyota vehicles here, and Lexus vehicles here.
If your phone is listed as compatible but still won’t connect – try deleting the phone/Touch & Go pairing and reconnecting.
Q9 – Why isn’t the music on my USB stick playing through Touch & Go?
A – There are quite specific requirements for what is “playable media”. You can find this information in the “Audio system operation” section of your owner’s manual.
If your USB stick is compatible but the music is still not playing, there could be a fault with the stick and you should try another.
If no devices are recognised when you attempt to connect them via the vehicle USB port, there could be a connection issue. You will need to have this checked over by your dealer.
Q10 – How many map updates are there per year?
A – For Touch & Go and Touch & Go+, there are 2 updates per year. For Toyota Touch Pro, there is 1.
Q11 – My phone is listed as incompatible but works with Touch & Go, why?
A – Only devices that are fully compatible with Touch & Go are listed as compatible. Some functions can work partially with certain phones, but these would not be listed.
Toyota Touch and Touch & Go How to videos:
How to pair your phone
How to make a call and access your phone book
How to play music via Bluetooth or a USB device
How to register your Touch & Go system
How to use sat-nav features
How to carry out an online search
How to send directions to your car
Any update of when toyota tool box will be working again, it has been down for 3 days now.
hello .how can i browse music on my yaris touch and go system the browse feature isnt high lighted ?on the screen
Is it a setting on the i phone 5s or the settings on the touch and go
many thanks
Hello Nigel
Thanks for your post.
We did run this past our technical team who have advised that on Touch and Go you can only browse music when connected to the system via a USB cable. Hope this helps clarify but let us know if you have any other questions.
hi this is incorrect it shows browse via bluetooth try updating the software on the car
hi there try updating the software on the car my mrs iphone 4 works fine over bluetooth via browse menu
hi thanks for reply,it does state in the online manual and videos that it can be used via bluetooth ?
if this is not the case ,is their an upgrade i can get to acheive this ?
Many thanks nigel
Hello,
I got Toyota avensis T Spirit 62 Plate with TG+ was trying to update my maps done everything as Toyota advised. The problem is that I put flash in to usb and pressed car start button in to accessory mode ( did not know that it will shut power off in 30 min). So installation has crashed, cant use sat nav or any other features, apart of radio. Displays says to insert usb stick with update.
What shall I do know?? Is there anywhere to download new software?
Many thanks, Olly
Hi Olly
Thanks for your post.
We did run this past our technical team who have suggested that you try removing the USB, starting up the car then re-inserting the USB so that it will re find the file on the stick.
Please let us know how you get and come back to us if this does not resolve it.
Thank you for looking in to this. I done it straight away, when power was interrupted. Did not helped, update was completed, but no luck, nothing is working apart of radio. Is there a way of getting new software?
Hi Olly
We ran this past our tech team again and they are actually recommending here that you take your car to your nearest Toyota Centre for them to check this further for you. We can often provide guidance and advice but this needs further checking.
Feel free to keep in touch and let us know how you get on or whether you have any further questions.
Hi Olly
We will run past technical again for you and post their reply tomorrow.
I have a Toyota Yaris Hybrid and want to update my Touch & Go Navi data (actual version 1.7.9L EUL20120611). I put the “Fingerprint” on an empty USB-Stick and on
https://customerportal.toyota-europe.com/core/index.html#eStore/… I
downloaded a swdl.iso file via “goods basket”, which I put into the root directory of the stick.
Inserting it into the car and choosing Setup, I got the message:
Software update: Downgrading software is not permitted. 1.7.9L to 1.7.4L
Do I also need the Toolbox ? Is there at all an update for me ?
Hello Lothar
Thanks for your post.
We did run this past our technical team.
They have advised that you seem to have downloaded the software that takes the early versions to the updated version. You do need Toolbox downloaded on your PC to make this work. Once you have this and you puts the finger print in it, it will find the latest version. You are doing the rest of the operation correctly.
Hope this helps.
I have had my GT86 for 7 months now and have had no problems using my iPod with the Touch & Go system over that time. Last week I flattened my battery, my own fault as I left the interior light on all weekend but a visit from the AA soon got me started up again and since then I have driven several hundred miles.
Since having the flat battery I now get the following message whenever I try to connect my iPod:
“Power consumption of USB device too high. USB device will therefore be turned off.” with a “Confirm” button displayed.
However many times I press the “Confirm” button the message continues to flash back on the screen until I disconnect the iPod. The car battery is clearly OK now as no other functionality of the car or Touch & Go system is affected. Is there anyway that I can reset this warning message so that I can use my iPod again ?
Hello Jarrod
Thanks for your post.
We have run this past our technical team who recommend that you try a different USB cable as they suspect this might be the cause.
Let us know how you get on and keep us posted.
Hope this helps.
Hi,
I have recently purchased a new 64 plate Auris Hybrid Icon Plus and am having trouble downloading the fingerprint from the Touch and Go 2 system to a memory stick. It is formatted in FAT32 and worked fine on my previous Auris Excel system however I cannot find the option to download the fingerprint. Any pointers as to where it is please?
Hi. Sorry for the delay in getting back to you. We’ve spoken with our technical team and there is no ‘fingerprint’ for Touch and Go 2. Updates to the system are via the customer e-portal. Hope this helps.
I have an Avensis Icon March 2014 with Touch and Go. The Software is 2.8.4L and the map EUL 2013 0409. All I can see on Toolbox is a European Map with price. Cannot access version ?
How can I find the versions and release dates. Finally should my car not have a 2014 map as it was registered in March 2014.
Hello Michael
Thanks for your posts.
We have run this past our technical team who have advised the following.
Maps are released twice a year – we are currently on 2.9.4L. You can check if you have the latest version by going to,
http://www.toyota-tech.eu
Go to Owner tab -> free access column -> Navigation Map Updates (opens new window) -> Choose model (Avensis) -> Choose picture of system (Touch & Go) pop up appears -> scroll left using arrow key (basically move through the instructions on checking) page 5 shows the current MAPID version EUL20131028
Hope this helps but let us know if you have any other queries.