Toyota Touch and Touch & Go How to videos:
How to pair your phone
How to make a call and access your phone book
How to play music via Bluetooth or a USB device
How to register your Touch & Go system
How to use sat-nav features
How to carry out an online search
How to send directions to your car
See below for our list of the twelve most common questions asked about Touch & Go. If the answer to your question isn’t here, you can contact us by leaving a comment below and we’ll get back to you. Meanwhile, if you need help getting started with Touch & Go, you can watch our how-to videos here. Alternatively, you can register your system, here.
Q1 – Why can’t I find the device ID on my Touch & Go/Touch & Go+?
A – To obtain the device ID on Touch & Go or Touch & Go+ press the “Set up” hard button. Touch the “General” button on the screen. Scroll to the bottom screen and select Touch “System information”. The device ID should now be visible on the screen.
For Toyota Touch Pro, press the “Set up” hard button, touch “Navigation” on the screen and then touch “Online search”.
Q2 – Why isn’t the device ID not recognised on the portal?
A – The device ID on T&G and T&G+ is a 26 digit code which can be made up of numbers letters and symbols. When the ID is entered on the customer portal it needs to be exactly as it shows on the T&G including observing upper and lower case and any symbols like underscores etc but without any spaces.
Q3 – Why don’t connected services work on my 2012 Toyota Prius, Land Cruiser, Land Cruiser V8 and Lexus GS, RX or CT?
A – Your device may not be compatible. A Bluetooth compatibility list for Toyota is available here and here for Lexus.
Q4 – Why is the address I want to navigate to missing?
A – The address could be missing from the mapping, unfortunately there is no way to guarantee that it will be added during the next update.
Q5 – Does my car have the latest map update?
A – You can view the latest available map version via the Downloads section of the T&G Toolbox.
Clicking on the map of Europe shopping trolley icon will show you the version information available, and whether or not you need to download.
Q6 – Do I have to pay for map updates?
A – All map updates are chargeable except for Touch & Go+. This system is supplied with “map care”, which provides 3 years of free map updates (up to a maximum of 6 updates).
Q7 – Do I need to take action if the date code of my new map is out of date?
A – No, the date format within the map ID is not a release date. This date is allocated to the map during the development process. Development of the map can take up to a year.
Q8 – Why won’t my phone connect to the Touch & Go Bluetooth?
A – Your phone may not be compatible. You can check compatibility for Toyota vehicles here, and Lexus vehicles here.
If your phone is listed as compatible but still won’t connect – try deleting the phone/Touch & Go pairing and reconnecting.
Q9 – Why isn’t the music on my USB stick playing through Touch & Go?
A – There are quite specific requirements for what is “playable media”. You can find this information in the “Audio system operation” section of your owner’s manual.
If your USB stick is compatible but the music is still not playing, there could be a fault with the stick and you should try another.
If no devices are recognised when you attempt to connect them via the vehicle USB port, there could be a connection issue. You will need to have this checked over by your dealer.
Q10 – How many map updates are there per year?
A – For Touch & Go and Touch & Go+, there are 2 updates per year. For Toyota Touch Pro, there is 1.
Q11 – My phone is listed as incompatible but works with Touch & Go, why?
A – Only devices that are fully compatible with Touch & Go are listed as compatible. Some functions can work partially with certain phones, but these would not be listed.
Toyota Touch and Touch & Go How to videos:
How to pair your phone
How to make a call and access your phone book
How to play music via Bluetooth or a USB device
How to register your Touch & Go system
How to use sat-nav features
How to carry out an online search
How to send directions to your car
I have just leased a 2014 Avensis Tourer with Touch & Go. I have paired my IPhone 5S to the car, which pulls my phonebook directly off the phone. However it’s pretty much unusable at the moment, as it seems to have defaulted to Surname only. The problem is if someone is save in your phonebook as Joe Blogs Mob, you would have to search for Mob to bring up 101 peoples mobile numbers? Please please please can you let me know how to change this, as I’ve got the car for 3 years and need the phone interface to work. Many Thanks
Hello Lewis
Thanks for your post.
We run this past our tech team who have advise that you need to look at the settings on your iPhone. You have a Display Order feature in settings which should change this for you.
Hope this helps and let us know how you get on.
Hi, can You please suggest me the correct part number of Dab tuner for a 2013 Auris TS Hybrid with T&G Plus? Thanks in advance
Hi Paul
Thanks for your post.
Part number is GBNGA-DABTO-Y1 for the DAB kit and your local dealer can help with more information.
Any other queries please let us know.
Hope this helps.
I have a 2014.5 RAV4 and have been able to receive text messages through the system in the car. Now that I have the iPhone 6plus I can no longer receive texts on the screen or read aloud. I still get phone calls through the radio just not text messages. Help me fix this!!!!
Hi Brandy
Thanks for your post.
We have checked this with out technical dept who have advised for you to check the “show notifications” on your phone settings. This should help then display them for you.
Hi there.
I have a 2014 Auris Hybrid and I have my Lumia 920 paired with the system. Although I can place calls, sync contacts, I cant see (send/recv) messages. It says “text messages not available”.
Also, what’s the deal with the voice recognition? Is it supported, if so, how to enable it? If its not supported, why is there a button?
Hi Sri
Thanks for your post.
Have you double checked your phone on our compatibility list? This link will take you straight there. http://www.toyota.co.uk/owners-info/touch-and-go
Also, double check your phone settings regarding text approval. With regard to the voice recognition button, this will only work if Touch & Go + is fitted in your vehicle. The button will be fitted to every car built at the factory and can be used if a customer decides to choose this option. Hope this helps clarify and let us know if you have any other questions.
Hi,
I have bought a Brand New Aygo X-Pression 64 Plate and I want to be able to update the software of the Touch and Go System, I cannot locate the device ID under System Information. Also when I add my vehicle in the customer portal and select Aygo as the model of the vehicle, the device ID section becomes locked out and I cannot enter a device ID?
Is the Apple iPhone 5C fully compatible with the Touch and Go system, including being able to send and receive text messages, if not when will this be available?
Thank you.
Tool box is unavailable again.
Why is this so unreliable.
Hello David
Thanks for your post.
We do apologise for the inconvience you have been caused. We did have some problems yesterday which were resolved in the afternoon. If you can provide some more details about what went wrong and where then we will investigate this further for you.
I have now found that your update toolbox does not support my computer, you need windows Xperia service pack 3. I have borrowed a more up to date computer widows 7 64 bit. I have now found thT the download for tool box does not work with Firefox, chrome and am currently trying Internet explorere, however it is currently saying the wed page for navixtra tool box down load is not available. Why don’t you provide very clear information on exactly what is required for toolbox to work. My dealer knows less about touch and go than I do, I end up giving them and some customers lessons. This should be an easy and seamless system to use. Why doesn’t someone write a clear and accurate instruction book.
Please advice when toolbox download will work again
Hi tool box is still. It working. I have reinstalled it again from your web site, which incidentally is not ther latest version. On running tool boxy I get an error ” this service is unavailable at the moment . We are sorry for any inconveniences . Please try later .
This has been on going since yesterday pm.
Thanks
David
.it should be not . Sorry for typo
Hi Ameet
Thanks for your post.
No software update available yet as Aygo still too new for this. With regard to the system id, the Aygo uses x-nav which is a different operating system to Toyota Touch & Go and cannot be used in the same way in terms of operation and updates. This means that you can use your phone for streaming music and Bluetooth with x-nav however it will not work in terms of sending and receiving texts.
We hope this helps clarify but do let us know if you have any other questions.