Toyota Touch and Touch & Go How to videos:
How to pair your phone
How to make a call and access your phone book
How to play music via Bluetooth or a USB device
How to register your Touch & Go system
How to use sat-nav features
How to carry out an online search
How to send directions to your car
See below for our list of the twelve most common questions asked about Touch & Go. If the answer to your question isn’t here, you can contact us by leaving a comment below and we’ll get back to you. Meanwhile, if you need help getting started with Touch & Go, you can watch our how-to videos here. Alternatively, you can register your system, here.
Q1 – Why can’t I find the device ID on my Touch & Go/Touch & Go+?
A – To obtain the device ID on Touch & Go or Touch & Go+ press the “Set up” hard button. Touch the “General” button on the screen. Scroll to the bottom screen and select Touch “System information”. The device ID should now be visible on the screen.
For Toyota Touch Pro, press the “Set up” hard button, touch “Navigation” on the screen and then touch “Online search”.
Q2 – Why isn’t the device ID not recognised on the portal?
A – The device ID on T&G and T&G+ is a 26 digit code which can be made up of numbers letters and symbols. When the ID is entered on the customer portal it needs to be exactly as it shows on the T&G including observing upper and lower case and any symbols like underscores etc but without any spaces.
Q3 – Why don’t connected services work on my 2012 Toyota Prius, Land Cruiser, Land Cruiser V8 and Lexus GS, RX or CT?
A – Your device may not be compatible. A Bluetooth compatibility list for Toyota is available here and here for Lexus.
Q4 – Why is the address I want to navigate to missing?
A – The address could be missing from the mapping, unfortunately there is no way to guarantee that it will be added during the next update.
Q5 – Does my car have the latest map update?
A – You can view the latest available map version via the Downloads section of the T&G Toolbox.
Clicking on the map of Europe shopping trolley icon will show you the version information available, and whether or not you need to download.
Q6 – Do I have to pay for map updates?
A – All map updates are chargeable except for Touch & Go+. This system is supplied with “map care”, which provides 3 years of free map updates (up to a maximum of 6 updates).
Q7 – Do I need to take action if the date code of my new map is out of date?
A – No, the date format within the map ID is not a release date. This date is allocated to the map during the development process. Development of the map can take up to a year.
Q8 – Why won’t my phone connect to the Touch & Go Bluetooth?
A – Your phone may not be compatible. You can check compatibility for Toyota vehicles here, and Lexus vehicles here.
If your phone is listed as compatible but still won’t connect – try deleting the phone/Touch & Go pairing and reconnecting.
Q9 – Why isn’t the music on my USB stick playing through Touch & Go?
A – There are quite specific requirements for what is “playable media”. You can find this information in the “Audio system operation” section of your owner’s manual.
If your USB stick is compatible but the music is still not playing, there could be a fault with the stick and you should try another.
If no devices are recognised when you attempt to connect them via the vehicle USB port, there could be a connection issue. You will need to have this checked over by your dealer.
Q10 – How many map updates are there per year?
A – For Touch & Go and Touch & Go+, there are 2 updates per year. For Toyota Touch Pro, there is 1.
Q11 – My phone is listed as incompatible but works with Touch & Go, why?
A – Only devices that are fully compatible with Touch & Go are listed as compatible. Some functions can work partially with certain phones, but these would not be listed.
Toyota Touch and Touch & Go How to videos:
How to pair your phone
How to make a call and access your phone book
How to play music via Bluetooth or a USB device
How to register your Touch & Go system
How to use sat-nav features
How to carry out an online search
How to send directions to your car
Hi, a have recently purchased Toyota Yaris with Touch and go navigation system, and currently i have version 1.7.8L installed.
In recent posts i have read that the new 2014 map update is due to be ready in April 2014. Do you maybe have an exact datum so that i dont update it now, and in a week there will be a new update available?
PS. Is folder view available on my system? (i have sorted my MP3 on my USB in folders, but i am unable to find the appropriate folder view, just by song/artist/album)
Thank you,
Luka
Hi Luka,
Thanks for your post.
You are quite right, the latest map update was planned for April. Unfortunately this has now been delayed. We do not have a confirmed date, but it is now expected at some point during May.
In regards to your second question, folder view is not available on your version of Touch & Go. All files are required to be placed into the root folder.
Hope this helps.
I have noted two problems playing mp3 files from a USB stick.
1. Playlists work and the unit will resume playback of the last track played before you turn off the engine.
However, quite often the random play becomes unselected and you have to select it again.
2. Most tracks display all data on screen. However, some only seem to display the track file name and the folder name only.
Any thoughts please?
2014 Auris Excel BTW
Hi Ian,
Thanks for your post.
It is very difficult to diagnose a problem such as this online. However, having passed your queries by our technical team we suggest the following:
1. This issue is unknown and we recommend contacting your local Dealer to look into this further.
2. This may be due to the format of the audio file saved to the USB device. As a result, some track data may be incompatible with the audio system and therefore not be displayed.
Hope this helps and sorry we couldn’t be of further assistance.
ive tried a 4GB usb and a 16gb USB stick and i have not been ablle to get the fingerprint to copy.
with that the Copy button is always grey and ive never seen it whit or so i can actually press i.
No other function fo the USB seems to be working either.
is a complete rechnical problem with the USB adapter?
and there is a switch next to the USB ort which looks like P(((( and i cant figue out what this for at all pleaaaasssssee HELP
Hi Simon,
Sorry to hear you’re having trouble with the USB adapter.
Have you checked to see if the USB format is correct? The format of the USB stick must be FAT 32 with at least 8G of memory.
Hope this helps!
Within the Touch & Go toolbox I have just had a look for a map update and it states to come back in June, but I also got on the screen a message to go to http://www.navextras.com/to/activate with a “request code” to insert, if you go to the webpage there is no touch & go to select and activate?
Should this be there or am I missing something?
I am finding the info between your brochure and your website really difficult to understand. In particular, I have just bought a RAV4 with Touch 2 with Go. The brochure tells me I get 12 months free of connective services . Have made an online account as per instructions in brochure. Not completely understanding exactly what this includes and when in my car if I have actually registered for this service or not. Please help……..
Hi Jean
Thanks for your post and sorry for the delay in contacting you.
We have checked this with our product team who have recommended getting in touch with our customer relations department who can record this properly and investigate further. If it helps they can be reached via the attached link. po.st/O3vN72
Hello Gus
Thank you for your post and we are very sorry for the delay in replying due to a change in software on our Blog.
Just to let you know we did run this past our technical team who mentioned this was a system error which has been rectified so this message should no longer be appearing.
If this is not the case please let us know and we will investigate further.
Why did my 2014 Toyota Yaris radio suddenly stop working whilst I was listening to it???
Hi Franca
Thanks for your post and sorry to hear about your radio.
Not sure why this would have happened and we would recommend that you pop along to your local dealer who can have a look at this for you. If you need any help locating your nearest dealer then we have a dealer locater on our website http://www.toyota.co.uk.
Hope this helps.
I need help. How and where do i find the touch and go tool box?
Hi Charles
You can register you car at my.toyota.co.uk and maps can also be downloaded from https://customerportal.toyota-europe.com/login/index.html.
Here is a link to the help videos on our website. http://www.toyota.co.uk/owners-info/touch-and-go
Hope this helps.