Toyota Touch and Touch & Go How to videos:
How to pair your phone
How to make a call and access your phone book
How to play music via Bluetooth or a USB device
How to register your Touch & Go system
How to use sat-nav features
How to carry out an online search
How to send directions to your car
See below for our list of the twelve most common questions asked about Touch & Go. If the answer to your question isn’t here, you can contact us by leaving a comment below and we’ll get back to you. Meanwhile, if you need help getting started with Touch & Go, you can watch our how-to videos here. Alternatively, you can register your system, here.
Q1 – Why can’t I find the device ID on my Touch & Go/Touch & Go+?
A – To obtain the device ID on Touch & Go or Touch & Go+ press the “Set up” hard button. Touch the “General” button on the screen. Scroll to the bottom screen and select Touch “System information”. The device ID should now be visible on the screen.
For Toyota Touch Pro, press the “Set up” hard button, touch “Navigation” on the screen and then touch “Online search”.
Q2 – Why isn’t the device ID not recognised on the portal?
A – The device ID on T&G and T&G+ is a 26 digit code which can be made up of numbers letters and symbols. When the ID is entered on the customer portal it needs to be exactly as it shows on the T&G including observing upper and lower case and any symbols like underscores etc but without any spaces.
Q3 – Why don’t connected services work on my 2012 Toyota Prius, Land Cruiser, Land Cruiser V8 and Lexus GS, RX or CT?
A – Your device may not be compatible. A Bluetooth compatibility list for Toyota is available here and here for Lexus.
Q4 – Why is the address I want to navigate to missing?
A – The address could be missing from the mapping, unfortunately there is no way to guarantee that it will be added during the next update.
Q5 – Does my car have the latest map update?
A – You can view the latest available map version via the Downloads section of the T&G Toolbox.
Clicking on the map of Europe shopping trolley icon will show you the version information available, and whether or not you need to download.
Q6 – Do I have to pay for map updates?
A – All map updates are chargeable except for Touch & Go+. This system is supplied with “map care”, which provides 3 years of free map updates (up to a maximum of 6 updates).
Q7 – Do I need to take action if the date code of my new map is out of date?
A – No, the date format within the map ID is not a release date. This date is allocated to the map during the development process. Development of the map can take up to a year.
Q8 – Why won’t my phone connect to the Touch & Go Bluetooth?
A – Your phone may not be compatible. You can check compatibility for Toyota vehicles here, and Lexus vehicles here.
If your phone is listed as compatible but still won’t connect – try deleting the phone/Touch & Go pairing and reconnecting.
Q9 – Why isn’t the music on my USB stick playing through Touch & Go?
A – There are quite specific requirements for what is “playable media”. You can find this information in the “Audio system operation” section of your owner’s manual.
If your USB stick is compatible but the music is still not playing, there could be a fault with the stick and you should try another.
If no devices are recognised when you attempt to connect them via the vehicle USB port, there could be a connection issue. You will need to have this checked over by your dealer.
Q10 – How many map updates are there per year?
A – For Touch & Go and Touch & Go+, there are 2 updates per year. For Toyota Touch Pro, there is 1.
Q11 – My phone is listed as incompatible but works with Touch & Go, why?
A – Only devices that are fully compatible with Touch & Go are listed as compatible. Some functions can work partially with certain phones, but these would not be listed.
Toyota Touch and Touch & Go How to videos:
How to pair your phone
How to make a call and access your phone book
How to play music via Bluetooth or a USB device
How to register your Touch & Go system
How to use sat-nav features
How to carry out an online search
How to send directions to your car
Hi
I am trying to use a USB stick in my 62 reg GT86 – some music is being displayed and played but not all – can you confirm the media formats that are accepted ? MP3 etc
I did look for “Audio system operation” in the manual but no joy
Hi Chris
Thanks for your post.
Just need to check the detail about your USB stick. It needs to be a minimum of 16 GB USB formatted to FAT32.
Let us know.
Hi David
Yes the stick is as you mentioned – Some of the files are read – is there set formats eg MP3 only ( I do have a lot of formats e.g M4A) or a limit to the number of folders / albums – I can see and select up to 120 albums?
many thanks
Chris
Hi Chris,
After checking with our technical team, we can confirm that only MP3 and WMA playback is supported. Besides memory, there shouldn’t be any limitations in regards to the number of folders used per USB device.
Hope this helps.
My touch n go in my one year only toyota verso stopped working today when I out car into reverse. The camera didn’t work and the screen just showed a white screen. Cannot get audio or sat nav or camera only white screen. I Have tried turning off and on engine – no joy. Is there a way of rebooting it ? Or is it back to dealer.
Hi Indigosun
Thanks for your post and sorry to to read about your Verso.
Have checked with our tech team and their advice is to return to your local dealer so they can help check this this out for you.
I have a nice RAV4. I also have several very nice Macs.
How do I update my Touch and Go Maps and Apps please given that I have no Windows PCs or access to them?
I have a nice new RAV4.
My Mac equipment is even nicer.
I do not have any Windows PCs or access to them, nor do I wish to.
How do you propose I update my maps and apps?
Hi Brian
Thanks for your post.
We do not have a positive reply here because as you may be aware Touch & Go is not compatible with Mac and we acknowledge the disappointment which this causes to owners. The customer portal can still be accessed but it is not possible to download the apps unless a PC is used.
In the FAQ above you state….Q11 – How many map updates are there per year?
A – For Touch & Go and Touch & Go+, there are 2 updates per year. For Toyota Touch Pro, there is 1.
The latest map update I can purchase in the toolbox is EUL20130409 which has been there for at least 9 months, in the MY2012 Rav 4 I have the Touch & Go, what happened to the two updates a year or has it regressed to 1 or possibly to none?
Any chance of a clue when we will see the next update?
Hi Gus,
We can confirm that Touch & Go receives two updates per year. Last year the first was released in February and the second in October. The next map update is set for release later this month.
Hope this helps.
Thanks Tobi, really appreciate the heads up on the release later this month, any chance you can let us know via the blog when it comes out?
Regards
Hi Gus,
Unfortunately, we don’t post map updates through our blog. You can check through your Touch & Go Toolbox via the Downloads tab.
Have a great weekend.
Tried to upgrade my Prius+ Touch & Go but ended up with a USB error Consistency check. Have tried different USB sticks and same problems. Now it is stuck in a Software Update mode and keeps asking for a USB stick with a valid update. Any ideas how I can get out of this as now I have lost all functionality and can’t take a new fingerprint as that option is not available in the mode it is in.
Hi Craig,
Thanks for your post.
Having passed your query by our technical team, we believe the issue may be caused either by an incorrectly formatted USB device (must be FAT 32), or the device having an incompatible storage capacity (a minimum of 8GB is required).
If this does not resolve your issue, we recommend contacting your local Dealer who will be happy to complete the update for you. You can find your nearest Dealer using this link: http://www.toyota.co.uk/find-a-dealer
Hope this helps.
Photo shown above here shows airbag info and warning light button on left of Sat Nav but my new Yaris Icon Plus has that on the RH side and as result of which I am having great difficulty seeing my sat nav screen, particularly when the sun is shining. Which side is standard please? Have other people had that problem? Really not happy with it. Also, is there a setting that will cut the radio off when sat nav instruction is given as again, hard to hear with the radio on. Have to say my Micra was much better!!
Hi Lindsay,
Thanks for your post.
The standard layout for a right hand drive Yaris such as yours is for the hazard warning light button etc. to be housed on the right of the Touch & Go display closest to the driver. Left hand drive vehicles such as the one pictured house these on the opposite side. Apologies for any confusion caused.
In regards to a radio cut off, unfortunately this is not currently available, our only recommendation would be to maximise the sat nav’s volume.
We appreciate your feedback and will be sure to pass it on to our product team.
What is latest version and when was it released ???
Hi Stuart,
Thanks for your post.
The latest versions are as follows:
Touch & Go: EUL20130409
Touch & Go+: EUH20130409
These updates were released in October 2013 and the next is expected later this month.
If you have Touch Pro we can look into this for you as it is only updated once a year.
Hope this helps.
Reading through the blogs below there seems to be confusion regarding the latest versions of touch and go. I have a March 2014 reg.Rav 4 Invincible and the version detail reads 4.2.1L map id2014v1 but there is no voice recoginition on it. I was suprised about this as my Rav 4 reg.Jan.2012 had it included… have you any comments on this?
Hi Robert,
Thanks for your post.
Having run this past our technical team we can confirm that voice recognition is not available on your version of Touch 2. Future releases may include this feature.
Hope this helps.