You’ll never need to reach for a paper map again. Toyota’s Touch 2 with Go is a satellite navigation system that won’t disappoint.
Together with our new MyToyota customer portal – personalised for you and your Toyota – your car can become an information hub, just like your smartphone or tablet computer.
By registering your Touch 2 device with your MyToyota profile you can activate and manage a range of useful applications for your Touch 2 system, helping you to stay up-to-date with the latest weather reports, research fuel costs and investigate parking space availability, all in the comfort of your car.
For more on the Toyota Touch 2, Toyota Touch 2 with Go and Toyota Touch 2 with Go Plus, please see our guides to the individual systems below. If you have a specific question about your device, please don’t hesitate to leave us a comment, below.
Toyota Touch 2
The Toyota Touch 2 system is the latest generation of our basic multimedia system and features some important upgrades.
At the core of improvements are redesigned screens with a deeper, 3D effect for graphics. Image resolution has been improved too, meaning the screen is brighter and images are sharper.
On-screen menus have been redesigned to incorporate key vehicle information including fuel economy and DAB radio function (where available). What’s more, the screen now supports ‘drag and flick’ control for easy, intuitive operation.
See also:
MyToyota: Introducing your personalised customer portal
How to pair your phone for calls, music and internet
An introduction to apps
How to update your maps and software
Over-the-Air installation of apps
Toyota Touch 2 with Go
The Toyota Touch 2 with Go system takes all of the basic function of the Touch 2 device and adds a versatile and detailed satellite navigation system.
As well as offering simple-to-use navigation functions, the system also allows users to tailor the information on offer, to include customisable speed limits, speed camera warnings, automatic zoom, motorway signposting and motorway junction views. The map zoom function is controlled by a simple rotary button at the side of the device.
Advanced traffic coverage, now located on the map itself, takes the form of a ‘traffic bar’ showing the driver any congestion ahead, and how long a delay to expect.
Via the Toyota Online function, the system offers on-board connectivity to an expanded range of services including Toyota Real-Time Traffic powered by TomTom, Google Street View and Panoramio, and Google Local Search –the largest and most up-to-date search database in the world.
The MyToyota customer portal also allows users to plan their journeys online. Destinations can be input remotely from home or office via Google Maps, and Points of Interest (POI) may be downloaded for entry as destinations.
Toyota Online content includes a Touch 2 with Go Apps function which offers several applications, including fuel prices, weather and parking space information.
See also:
How to use sat-nav features
How to send directions to your device
How to search online with Google Streetview and Panoramio
How To Use Toyota Real Time Traffic
Toyota Touch 2 with Go Plus
When upgraded to Touch 2 with Go Plus, the touch-screen multimedia system comes equipped with 3D city models, landmark graphics and a ‘text-to-speech’ message readout facility.
The system will display emails and calendars depending on Bluetooth mobile phone compatibility. It also features a ‘Play More like This’ function. This smart music recognition system can automatically provide playlist recommendations to suit your mood; a safe and easy way to manage music on the move.
Touch 2 with Go Plus supports Wi-Fi connectivity. Users set up their smartphones as a Wi-Fi hotspot for connection to the system’s online functions.
Had the car for 7 months now and from Day 1 I’ve hated the WHOLE multimedia system. I’m now ready for this review having been on holiday with the family in the car recently and hated the whole experience.
So disappointed with the touch Go whole sat Nav in my 2016 Toyota Avensis Business+ Edition. model, I’m gutted and 100% regret getting this vehicle and I’m stuck with it.
The car mechanically is great…
but the whole multimedia system is NOT. The list is endless.
1. Its SLOW making the sat nav barely usable,
2. Don’t rely on this sat nav to get you out of sticky situation.
3. No Free traffic alerts, ( You have to PAY Plus have it linked to your phone constantly )
4. Speeds cams Bleep from the opposite side of the roads,
5. The apps are pointless and un usable-and only work if connected to your phone tethering data. More expense more battery drain.
6. The whole system is NONE- intuitive – music files for example. folders are added to a USB with individual albums, there is now way of navigating to those folders. You can only view ALL your albums on one screen. 1 big list of songs.
7. Touch screen is horrid and never works when pressed, needs calibrating –
8. Search is Clunky and SLOW – 10 Clicks to change treble and bass setting,
9. A Set up button which is POINTLESS and gives you no information but just two icons taking up a whole screen.
10. Its feels likes its running on Windows 95 with 0.50megs of RAM , is Badly SLOW>
11. You change the volume when Music is on , Down comes the MEDIA volume covers to top part of the screen when in Sat nav mode
12. Change sat nav Voice volume and Media volumes are a mess.
13. Heating on the car , The screen also shows you have changed the heating controls, which covers the whole screen for 5 secs coving the sat nav and media. – I know its changed i changed it – Also there is a separate screen above heating controls.
14. Zooming in and out of the maps to view next junction – Don’t bother it lags the whole system.
Soo disappointing and needs to be fixed urgently.
I’m tempted to GLUE a tablet to the screen as a replacement.
I’m tempted to have it ripped out and replaced with another but nothing available and is another cost.
I found this product , A Module which you add to the current system and turns the whole system in to what it should look like. having seen the video I’m tempted to buy one but again £600+, not something I should be paying for having spent £29,500… The link is http://navi-touch.me/index.php/produktsiya/nt3025
Please advise
Hi there,
Thanks for your feedback. We will pass your comment on to our team so they can see the issues you’re facing! Unfortunately, due to the fact the module you’re looking at is not a certified Toyota aftermarket accessory, we are unable to comment or advise on it. Your dealer should be able to help solve some of the issues you’re facing. If you need help finding your local dealer, please let us know! Many thanks.
i can echo all of the above comments,our T & G 2 sat nav was old version it took 2 visits to load new version & its no better beep for speed cameras is beep.slow beep continious countdown or most of the time nothing !
The sat nav is useless it tries to send us down all sorts of minor roads to join the main road further down,because its 20yds less but 10 mins more down narrow dangerous lanes.
No instruction manual,one on line is useless But you can buy one from Toyota salesman tells us !!
So you supply goods & charge extra for ops manual thats called a CON !!
Car manual is usual Toyota crap
Still dont know how the Hybrid system works or how to read it _ neither do any of the salesmen theyre rubbish just on commission to sell cars no technical knowledge & the service dept arent much better.
Even on top model its all about the extras
Hi Tony,
Have you spoken to customer relations about the issues you are facing?
Hi BD You echo exactly my comments in my earlier post. Touch 2 n Go is not up to Toyota quality standards.
My earlier 2 x Toyota Prius and my older Avensis had the version of Nav with the music hard-drive and i’d happily pay to get that older but much slicker equipment installed onto my current car – but I’m told it will not fit.
I now use a TomTom Go 6000 – far better. I will look at your reccommendation.
Toyota Techie guys, if you are listening to this, what are you planning to do about this problem please?
I’ve now been using my Prius PHEV for 6 months (and covered 15,000 miles).
I have found that if you take the time to learn how to programme the SatNav by voice, it is better than trying to type in data (but still not good!). Be patient and determined.
First, get to know how to ‘tether’ your phone or link it as a hotspot so that the SatNav uses the internet link to get up-to-date traffic – link the phone first when you get in. (The minimal cost is far outweighed by the benefits)
Then press the talk switch, and when it beeps, speak clearly, precisely and say ‘Destination 123 High Street, Anytown’ (using your own address of course) then WAIT! And keep waiting….
‘That Woman’ inside the dashboard will make a coffee and eat her biscuits; then just as you are thinking ‘waste of time, that didn’t work’ she will eventually read back the address and ask for any clarifications, then start to find the address.
IT WILL TAKE FAR too long to respond to you – but is more successful for me than manual programming. You can also say ‘Enter Postcode’ and then when prompted say the postcode (it often seeks clarification for poor pronunciation or noises that mask what you say).
Any background noise is likely to spoil your input, and precise talking is the key (windows closed, radio off for this)
AS a customer I really hate to have to write this but the handbook is not clear and encouraging for drivers, and needs to be written in a more user-friendly way – this should be a job for Toyota, not for me as a customer to do. But at least if I can alleviate some of your pain….
The very slow response to my mind suggests that the computer is under-powered and would work better with more memory – but at least it is a slightly better system when it is used as above. (That memory issue might also account for why, with the internet tethering linked up, my display now pauses when I’m on a roundabout so that I cannot rely on the Nav display showing me which exit I need on a large roundabout – glad I can navigate quite well personally).
Similarly using voice recognition to make phone calls is better than manually dialling with the cumbersome touch screen.
Finally, Ella, please don’t even bother advising us to get a response from dealer staff for guidance as above or telling me to ask for their help – every time I visit I’m more and more convinced that I know more than they do, so no point in asking for their help. They simply do not have the required level of product knowledge to help, which is why I am doing this. As they really don’t use the system as a high-mileage driver would they cannot get the expertise to advise others.
As I have said before, the car is just great, the Toyota Touch & Go SatNav is just not up to Toyota standards. ‘Always a Better Way’ got lost on this one.
Hi BD
Many months ago when my wife took delivery of our Auris Excel (out first ever Toyota) we discovered just how bad this system is. Unfortunately we made the mistake of assuming it would be up to the standards of aftermarket SatNav systems and were persuaded to upgrade to the highest spec because of the 3 years free updates and promised (by the salesman) free live traffic. The latter turned out to be untrue – you have to pair a smartphone and incur data costs.
Everything you say is true, but after writing to cusomer services and then the Toyota MD to express our frustration at how bad this system was we were told amongst all the corporate speak that they had no plans to modify it (they did send us a nice hamper however).
If you specify this system as an upgrade on lower spec models it’ll cost you a hefty £950, and in my view it isn’t fit for purpose. We just bought a TomTom 5100 live in the end (£160) – free maps and live traffic for life ….
The dealer promised to arrange a meeting with Harmon, the manufacturer of the unit – needless to say that never happened.
We could technically have rejected the car as missold under consumer legislation, but it’s otherwise a nice car and we didn’t have the stomach for a fight.
The upshot for Toyota is that they lost a potetial brand convert – I’ve just replaced our other car with a Mazda when an Avensis was a possibility.
Don’t expect any joy from the Toyota responders on this forum – you get the same old bland fob off “we’ll pass your comments on” whatever the issue – just look at the number who complain about the mirrorlink function – years out of date ….
Tezzer
Hi Terry,
Thanks for your comments. We do try to give the best answer possible when responding to comments on our blog! Unfortunately, there are things we are unable to comment on and in some instances it is most effective to pass comments on to our team, or head to your local Toyota dealer for the best outcome to problems you’re facing. Hope this helps! Many thanks.
Hi Tezzer, thanks for the feedback and pain to read as so many have an issue.
I notice a new issue everyday and i accept that i will have to purchase a SAT Nav, but even the multi media is bad, what do i do here though a separate Hi fi system in the boot of the car.
Also whats with the climate control advising twice ( Screen Below and Main Sat Nav Screen) that you have changed the heating. It switches the screen off and takes an age to to go go back to where it was.
This is alarming – Third party companies selling add ons for this multi media system to make it faster, work, function. The link is in my first post above.
I wouldn’t recommend this t anyone at all as the GUI is wrong, the UI it self is bad , and needs loads of Ram to make a simple phone call. Pointless of a Business Edition + of a car. system..
Toyota should be giving Free TOMTOM sat navs or a voucher as compensation.
Please keep the feedback coming, as i want to know your experiences.
Hi Terry, do you have the email address for the Toyota UK MD? Im going to send my complaint in as soon as I have the email, after my vehicle has been in today to look at the same issues everyones having to be told its fast and theres no issue, despite having video evidence.
Kind Regards
Hi Phil,
Due to our blog rules, if Terry posts an email address or an external link we will be unable to publish it. Therefore you will not be able to get hold of his email via this platform. If you have a serious issue we advise contacting Toyota customer services. Many thanks.
PW
Toyota won’t allow any e-mail or web addresses to be post. But if you google “CEO e-mail addresses” it takes you to a website where loads are listed, including the Toyota UK CEO if you type Toyota in the search field. That’s how I got it.
I just got a new Mazda 6 – although not without its shortcomings the system in that is much superior to the “top spec” system in the Auris.
Cheers
Terry
Agree 100% with points above.
This is my first Toyota (2016 avensis) and unless the media side is updated my last.
The current system is also dangerous, with the dreadful lag and poor user interface for phone connectivity drivers could be tempted to open phone to find next album / podcast as the touch go 2 is useless in that respect.
Really simple fix here, update the system so it accepts mirror link v1.1.
Appreciate you are responding here with limited knowledge of the system but you really need your tech team to respond or provide a update via the comments as passing the common on with no response or telling people to visit the dealership makes Toyota appear not to care and is damaging you brand with prospective buyers reading this.
Good job enabling open discussion but this thread needs a official response.
Hi Andy. Thanks for the feedback. We are in close contact with our technical team regarding issues such as these, and feedback does go to our product team to improve functionality in the future. Are you using the latest version of the software? More info here: po.st/4968EM. It is often safer and more efficient for us to recommend a customer goes to their dealer so their system can be physically looked at. There are no plans to introduce Mirrorlink 1.1 at this time.
Don’t expect any joy, Andy, and beware praising them too much for this forum – I have had at least two postings never appear – with no explanation.
We’re making it clear to everyone we know that we will never buy a Toyota again due to their indifference over this unfit major expensive component. Mind you I expect they’ll “moderate” this posting out as well – maybe a dedicated Facebook page would be better.
Hi guys
Totally agree that the Go and Go Plus are unusable, there are few alternatives, however not cheap and require head unit change/ add-on.
Toyota needs to bring Android based head unit with SIM card built in, as they did in Russia
https://www.toyota.ru/new-cars/rav4/index.json
Have TomTom preinstalled (15£ per year from Google Play and equivalent of 5100, payable by customer after 1st year) and have data for TomTom across Europe free of charge (this is done at the network provider level).
Offer the option to change the SIM card, to allow access to data network for all other apps and use alternative nav applications.
Make sure that head unit is WiFi enabled and can be connected to home network to perform updates and apps installations.
Andy
Hi Andy,
Thanks again for your feedback. We have fed this back to our team. Many thanks.
Totally agree, as for saying it’s easy I suppose if you are a computer programmer that’s true.
The car is my 7th new Toyota over 30 years and it is great but the touch and go is not either easy to set up or use.
Hi there,
Unfortunately, we are unable to say what will come from passing these comments on to our teams. We would advise keeping an eye out for the latest updates for the Touch systems. Many thanks!
Thanks for the reply , I hope it actually goes to your tech team.
I don’t see the point in contacting the dealership as its clearly a hardware / major software issue. Unless you have a amazing new update to solve this – Or a complete replacement of the media system, Or 1GIG of RAM. I don’t see the point.
Clearly there is a wider issue here as you have other companies building THIRD party products to better the systems you provide. That alone is saying something.
The current system is unusable, and looking at Mr DAVIDGE’s post and others, they are having to use alternative Sat Navs and media systems.
And John I agree , I had the 2011 version of the Avensis and that had a brilliant system , All working , and FREE to USE. No micro transaction payments like the Tough Go range. Sat nav worked.
Many people are expressing their issues with the systems and are voicing their concerns. A video on you tube highlights Exactly the pain I’m going though. Search terms “Toyota Avensis 2016, Touch Go 2 Review, Sat nav, Toyota Media centre” It’s such a displeasure to use.
Thank you and please advise your tech teams updates ?
Hi there,
Sometimes a dealer is able to solve issues that may not be clear via the blog. They will be able to have a look at the vehicle and solve issues someone is having!
We do pass on these comments and we will continue to do so. Unfortunately, we cannot say what is to come in future updates as this information isn’t available to us.
Many thanks!
BD, you may have a faulty unit if it turns off and back on. My 2016 (old-shape) Prius PHEV had a faulty head unit when delivered, in that when ambient temperatures were around freezing or below the unit would not work at all in any way until the car had warmed through – when i eventually got it to ‘fail’ at the dealers it was changed under warranty – i’m pleased to say that the new unit does perform consistently but is still full of the poor design characteristics already reported above. I would never buy another Toyota with Touch2 & Go. Don’t Touch it, Go elsewhere. It is not of merchantable quality, and certainly not up to Toyota’s otherwise impeccable standards.
Hi John,
Thanks for all your feedback!
Hi Tezzer,
Your posts may not have been approved due to links being used within the blog- if they link out to other sites we are not able to publish them. Many thanks.
Ella. If external links are such a problem then just edit them out or have the courtesy to contact the poster and ask them to resubmit – would that be so difficult?
Basically the advice in my last post was
1) Write directly to the MD – the more people at the top know customers are being lost then the more they will be inclined to act – they are often insulated from this stuff by underlings who tell them what they want to hear and all is fine (I used to work with industry and have many first hand examples). An online search will soon reveal the name of the UK MD (Mr Paul Van der Burgh) and contact links
2) Write to the motoring press. I’m currently compiling a letter to Autoexpress. Few potential customers will be aware of this forum, and like us would assume the system was fit for purpose – a 15 minute test drive will not focus on the system. Even so we were lied to by the salesman about it having live traffic built in and not requiring phone connection for the data link. We ended up buying a TomTom 5100 Live for my wife’s Auris.
3) The reality is that it’s probably too much trouble to rewrite the code for the unit, as it integrates with the car’s systems and they would need to carry out extensive testing on every variant of the unit on every variant of the cars to which they are fitted across the range.
I have totally lost confidence in Toyota and their dealers and have switched back to Mazda when an Avensis was a possibility to replace my old Mazda 6.
hey bought a new Toyota Auris 2016 Toyota tuoch but have a problem here in Sweden does not seem to be someone who knows how to fix mirorlink has a Samsung 2016 know others who say it does not work on the Swedish market, has written to Toyota here in Sweden me get no real answer
Hi there,
Have you checked the Mirrorlink website for compatibility with your model of phone?
Ella,
why do you guys still go on with that “Check the Mirrorlink web site for compatibility of your phone” answer, every time? You know perfectly well – as well as anyone who’s been following this blog entry – that NO PHONE manufactured in the last 4 years is compatible with the version of MirrorLink supported by the Touch 2 with Go. This is so frustrating: not only Toyota ships an outdated feature with their newest and greatest cars, but it makes it appear that it’s our fault for having the wrong expectations. I am on my second Toyota, and because of this Mirrorlink issue and the way you’ve been handling it, it will be the last.
Hi Carmine,
We’re sorry to hear you feel so strongly about this. Our technical department recommend checking the Mirrorlink website as there are some features that are not compatible and others that are. We will pass your feedback on to our team and if you continue to have issues it may be worth contacting your local dealer to see if there is a fault in the system. Many thanks!
I am not the OP but I just bought a Yaris Hybrid and have a compatible phone according to the Mirrorlink website (Sony Xperia™ Z3 Compact). The Mirrorlink feature on the Touch 2 simply does not work (as you can easily find out by a quick google search).
Telling people that you are sorry that they “feel so strongly about this” and that they should contact their local dealer is almost insulting.
Just like Carmine, I wish Toyota would just aknowledge and fix the problem instead of making it seem it’s the customer’s fault.
I have now been using my Prius PHEV for 6 months (and covered 15,000 miles in that time all over the country).
I have found that if you take the time to learn how to programme the SatNav by voice, it is better than trying to type in data (but still not good!). Be patient and determined – it will pay off.
First, get to know how to ‘tether’ your phone or link it as a hotspot so that the SatNav uses the internet link to get up-to-date traffic – be sure to link the phone first when you get in. (The minimal cost – pennies – is far outweighed by the benefits)
Then press the talk switch, and when it beeps, speak clearly, precisely and say ‘Destination 123 High Street, Anytown’ (using your own address of course) then WAIT! And keep waiting….
‘That Woman’ inside the dashboard will make a coffee and eat her biscuits; then just as you are thinking ‘waste of time, that didn’t work’ she will eventually read back the address and ask for any clarifications, then start to find the address.
IT WILL TAKE FAR too long to respond to you – but is more successful for me than manual programming. You can also say ‘Enter Postcode’ and then when prompted say the postcode (it often seeks clarification for poor pronunciation or noises that mask what you say).
Any background noise is likely to spoil your input, and clear precise speech is the key (windows closed, radio off for this)
AS a customer I really hate to have to write this but the handbook is not clear and encouraging for drivers, and needs to be written in a more user-friendly way – this should be a job for Toyota, not for me as a customer to do. But at least if I can alleviate some of your pain….
The very slow response to my mind suggests that the computer is under-powered and would work better with more memory – but at least it is a slightly better system when it is used as above. (That memory issue might also account for why, with the internet tethering linked up, my display now pauses when I’m on a roundabout so that I cannot rely on the Nav display showing me which exit I need on a large roundabout – glad I can navigate quite well personally).
Similarly using voice recognition to make phone calls is better than manually dialling with the cumbersome touch screen.
Finally, Ella, please don’t even bother advising us to get a response from dealer staff for guidance as above or telling me to ask for their help – every time I visit I’m more and more convinced that I know more than they do, so no point in asking for their help. They simply do not have the required level of product knowledge to help, which is why I am doing this. As they are often local residents they really don’t use the system frequently as a high-mileage driver would, so they cannot develop the expertise to advise others.
As I have said before, the car is just great, the Toyota Touch & Go SatNav is just not up to Toyota standards. ‘Always a Better Way’ got lost on this one.
Hi John,
Thanks for all your feedback. We really appreciate hearing from our customers! We’re sorry that the dealerships do not have information that you require, we will pass this on to our team here at Toyota UK to make sure that they are aware. Many thanks 🙂
Thanks Ella. Somebody has to help the learning process – I just wish I’d known before I ordered the car.
So it’s not just us then. Love our Auris sport tourer but we have given up using the Navigation, it is useless/dangerous sending us down all kinds of minor roads. It actually directed us off a motorway, through a town and back onto the same motorway two junctions later!!!???
Yes, I get that too. Frequently I used to be directed off a motorway, go straight over the roundabout to join the same motorway a few hundred yards further on – though now I’m wise to it and look carefully at the screen before leaving the motorway.
My previous Prius (10th Anniversary Limited Edition) with the slightly larger 7″ screen and music hard-drive never did that – far superior, as were the other 2 Prius models.
My TomTom Go 6000 never seems to have this problem, even when we drove down to Lake Constance on holiday – without a glitch.
Agree Mr Lost. I nearly lost my family, 3 Children and wife as going to London from Sheffield it took me off at Junction 14 made me go round and roundabout and made me make a illegal move which was life threatening. We nearly got git by a lorry which had to emergency monuvour away.
I sent message via twitter of my disappointment and received the rubbish email us , contact us when I replied and pointed them to this post and you tube videos.
DEATH WAITING TO HAPPEN
Do not trust this Sat nav and multimedia system.
It’s terrible and I’ve detailed the issues below.
I aim to buy a new SatNav and send an invoice to Toyota Touch go for compensation. And a tablet to STICK over the main screen. Absolutely rubbish.
Look at alternative cars. Avoid This.
Hi there,
Thank you for getting in touch and we’re sorry to hear you’ve had trouble. Have you logged your complaint with the Toyota customer service team?
Ella,
this is getting ridiculous.
Would it be too much to ask for someone at Toyota to participate in this blog who a) is technically savvy, b) can actually answer some of the questions and c) can take ownership of their own answers, without continuously directing the customers to someone else?
Thanks!
Hi Carmine,
Thank you for getting in touch. We have access to the Toyota GB technical department and therefore try to provide the best answer we can without physically seeing systems and vehicles. Your local Toyota Centre should be able to answer any query that you have regarding your vehicle and the technicians in the Centres have years of experience and a wealth of knowledge.
We recommend logging complaints with the Toyota customer service department as they will have a formal log of complaints and can make sure a customer’s problem is resolved, and dealt with efficiently. We hope this clears up a few questions. Many thanks 🙂
Toyota Technical refuse to acknowledge the problem despite video evidence, as do my dealership, because it did not occur in the 10 minutes they tested the vehicle for. Complaints aren’t taken seriously, and Toyota Customer have advised me they don’t believe this issue would make the vehicle of not satisfactory quality. Not being funny, the fact I’m dis-satisfied is enough, let alone everyone else on this forum who is annoyed. My issues are getting worse and worse. Imp starting the process of rejecting the vehicle, and would advise anyone else who can to do so.
Hi Phil,
Thanks for getting in contact. Are we right in saying that you have been in touch with Toyota customer services?
Yes that is correct.
Hi Phil,
Can you please provide us with your case number? We can look into the state of your case.
CASE0648145
Hi Phill,
We have contacted customer relations and someone should be in touch with you within the next 48 hours. Please do let us know if you have any more queries. The customer relations team should be able to talk this issue through with you in more depth and via telephone or email. Many thanks 🙂
Ive already been in touch with them, for all the good it has done… To be honest they rubbed me up the wrong way, didn’t care, did not listen, and may have told me where to go and spat in my face. Safe to say the damage is done, after having 7/8 Toyotas in the past, the service and help I have gotten this time around is diabolical. Really don’t know whats happened to the company, but safe to say the damage is done. Seems they are more touchy about this whole touch 2 issue as its my belief they don’t know what the problem is, or it can not be fixed so bury their heads in the ground. They need to retire the Touch 2 system, open their closed minds, and get a decent quality system, that does what it is supposed to, and as a bonus supports AppLink / CarPlay or something.
Toyota, you really aren’t software people, leave it to the professionals… Stick to what your good at…
Hi Phillip,
We’re sorry that you had such a bad experience. I believe customer relations team will still get in touch to see if there is anything further they can do. If they don’t please let us know! We value all your feedback and this will be passed on. We would really like to hear from you in the future if you have any more issues. Many thanks.
Philip,
if there was a “Like” button in this forum, you would get loads… 🙂
Ella,
Hi, just joined this forum, as I am looking to purchase a Toyota Hilux with the Touch 2 go plus system.
It sounds to me as if the system is too complicated for us laymen and doesn’t seem to suit many mobile phones.
Would it be an idea for Toyota dealerships who want to sell your products to have a training day for people who want to use the Touch systems.
Would love to hear your comments
Hi Stan,
Thanks for your comments. We will pass this on to our team to make sure they hear your feedback, you can check what your mobile phone will be compatible to do here: https://www.toyota.co.uk/caring-for-your-toyota/owners/bluetooth-compatibility.json. Many thanks.
I agree ! the whole system is so slow, and whats the point of having twitter on the system !! take that off ! and make google maps send to car work instead !
Best idea I have heard hope Toyota are listening
I am trying to upgrade a Touch 2 Go nav system for a recently purchased Verso.
I have registered my vehicle on the customer portal and try to BUY the map via the on-line shop but that window tells me I have to add a vehicle (no vehicles currently added). I try add my vehicle with the same details as linked to my account and it refuses to let me do it saying the vehicle is already added !!
I have submitted a question via the portal. I will wait to see what the solution is. If in the meantime anyone else has experienced the same problem I would really appreciate the feedback / solution.
Hi Ken,
Thanks for getting in touch and we’re so sorry to hear that you’re experiencing issues. We would advise waiting for a response from our team who are back in the office today and should get round to your query very soon. Please do not hesitate to contact us again if you do not get a response. Many thanks.