Toyota Touch and Touch & Go How to videos:
How to pair your phone
How to make a call and access your phone book
How to play music via Bluetooth or a USB device
How to register your Touch & Go system
How to use sat-nav features
How to carry out an online search
How to send directions to your car
See below for our list of the twelve most common questions asked about Touch & Go. If the answer to your question isn’t here, you can contact us by leaving a comment below and we’ll get back to you. Meanwhile, if you need help getting started with Touch & Go, you can watch our how-to videos here. Alternatively, you can register your system, here.
Q1 – Why can’t I find the device ID on my Touch & Go/Touch & Go+?
A – To obtain the device ID on Touch & Go or Touch & Go+ press the “Set up” hard button. Touch the “General” button on the screen. Scroll to the bottom screen and select Touch “System information”. The device ID should now be visible on the screen.
For Toyota Touch Pro, press the “Set up” hard button, touch “Navigation” on the screen and then touch “Online search”.
Q2 – Why isn’t the device ID not recognised on the portal?
A – The device ID on T&G and T&G+ is a 26 digit code which can be made up of numbers letters and symbols. When the ID is entered on the customer portal it needs to be exactly as it shows on the T&G including observing upper and lower case and any symbols like underscores etc but without any spaces.
Q3 – Why don’t connected services work on my 2012 Toyota Prius, Land Cruiser, Land Cruiser V8 and Lexus GS, RX or CT?
A – Your device may not be compatible. A Bluetooth compatibility list for Toyota is available here and here for Lexus.
Q4 – Why is the address I want to navigate to missing?
A – The address could be missing from the mapping, unfortunately there is no way to guarantee that it will be added during the next update.
Q5 – Does my car have the latest map update?
A – You can view the latest available map version via the Downloads section of the T&G Toolbox.
Clicking on the map of Europe shopping trolley icon will show you the version information available, and whether or not you need to download.
Q6 – Do I have to pay for map updates?
A – All map updates are chargeable except for Touch & Go+. This system is supplied with “map care”, which provides 3 years of free map updates (up to a maximum of 6 updates).
Q7 – Do I need to take action if the date code of my new map is out of date?
A – No, the date format within the map ID is not a release date. This date is allocated to the map during the development process. Development of the map can take up to a year.
Q8 – Why won’t my phone connect to the Touch & Go Bluetooth?
A – Your phone may not be compatible. You can check compatibility for Toyota vehicles here, and Lexus vehicles here.
If your phone is listed as compatible but still won’t connect – try deleting the phone/Touch & Go pairing and reconnecting.
Q9 – Why isn’t the music on my USB stick playing through Touch & Go?
A – There are quite specific requirements for what is “playable media”. You can find this information in the “Audio system operation” section of your owner’s manual.
If your USB stick is compatible but the music is still not playing, there could be a fault with the stick and you should try another.
If no devices are recognised when you attempt to connect them via the vehicle USB port, there could be a connection issue. You will need to have this checked over by your dealer.
Q10 – How many map updates are there per year?
A – For Touch & Go and Touch & Go+, there are 2 updates per year. For Toyota Touch Pro, there is 1.
Q11 – My phone is listed as incompatible but works with Touch & Go, why?
A – Only devices that are fully compatible with Touch & Go are listed as compatible. Some functions can work partially with certain phones, but these would not be listed.
Toyota Touch and Touch & Go How to videos:
How to pair your phone
How to make a call and access your phone book
How to play music via Bluetooth or a USB device
How to register your Touch & Go system
How to use sat-nav features
How to carry out an online search
How to send directions to your car
I can link my Sony Xperia to the touch and go but I can’t browse files it will only play the music controlled from the phone?
Hi Malcolm,
Thanks for getting in touch, we’ve spoken to our technical team. You can browse music on some MP3 devices if it is connected via USB cable, however not if it is connected via bluetooth – this is because the bluetooth security protocols set by phone manufactures do not allow external bluetooth devices to access the folder structure inside the phone. (This is to protect customers data) Hope this helps answer your question.
I have just swapped my 63 auris for a new one and on the 63 auris browsing via Bluetooth was possible, How was this possible if security protocols don’t allow it. Do Toyota suggest we pull over and get our phones out if we want to listen to something different? I am outraged by this.
why the multimedia system strips the USB folder structure?
Hello Nimrod
Thanks for your post.
We have run this query past our technical team.
There is not too much detail and they have had to assume that it refers to no USB folder structure displaying on your car multimedia system. This is because not all systems can cope with folders – folders mean that the system has to index the USB before it can use it – the more indexing it has to do the more data it has to store and the systems are limited on this. The system therefore groups everything, as that uses the least data, and therefore it can transfer between tracks faster.
Hope this is what you meant and the above reply has answered your query.
Are the map updates only for UK owners, or any european owner?
Hi Bjorn. Thanks for getting in touch. The map updates are for the whole of Europe and are not country specific. We hope this helps. Please do let us know if you have any more questions.
I have successfully connected my mobile via bluetooth. Incoming calls will not display the name of the caller even though they are in the phone’s contacts. Any ideas?
Hi James
Thanks for your post.
We have run your comment past our technical team. They have advised this is normally due to one of 3 things:
1, The phone isn’t compatible. (You can check compatibility)
2, The numbers are stored on the SIM card not directly on the phone.
3, The numbers are stored in the memory more than once
Hope this helps point you in right direction and let us know how you get on.
Thanks for the response David
The phone is an iphone
The numbers might be the sim
Will check the last one
I don’t understand how I can see the names of the people I dial , but can’t see the names of the people I call?
Thanks for reply James
Keep us posted on how you get on once you have checked these. We can always check further with our tech team.
In my general settings next to my map id there is no map id.
Because of this i can’t make the sat nav work
Please help
forgot to say i have a 2013 Yaris Touch and Go
Hi Joe
Thanks for your post.
Having no map id means that you have a Toyota Touch system and not Touch & Go (which includes satnav). You can always double check this at your local Toyota centre and they can also help you further if you do want to upgrade to this.