Toyota Apple CarPlay and Android Auto upgrade

Toyota Apple Carplay

Toyota is pleased to announce that owners of Corolla and RAV4 models produced since *2019 now have the possibility of an upgrade to their Toyota Touch 2 multimedia system to include Apple CarPlay and Android Auto mobile integration.

Compatible vehicles for Apple CarPlay upgrade:

  • MY19 Corolla in all body styles and grades
  • MY19 and MY20 RAV4 all grades excluding Icon

This multimedia upgrade allows owners to access the services included in their mobile phone on the multimedia display screen and action them through voice activation or by manually prompting through the steering wheel controls or touchscreen itself. In this way they will be able to safely enjoy applications such as Google Maps, Spotify, Amazon Music, WhatsApp and Waze without the need to directly interact with their mobile phone.

Toyota Apple Carplay

The Apple CarPlay and Android Auto upgrade for compatible vehicles will be carried out by appointment at your local Toyota centre. Toyota recommends that owners arrange to have the upgrade installed during a scheduled service. In this way it is efficiently incorporated into the technician’s time, allowing the price to be discounted to £50 inc VAT. However, if the customer would prefer that the upgrade is installed between scheduled services, the charge is £120 for Corolla and £150 for RAV4.

For more information on this software upgrade and to confirm compatibility, please contact your local Toyota centre.

* Depending on vehicle and specification, Toyota has installed its enhanced multimedia system as standard equipment since the 2020 model year. This means that vehicles with this system always feature Apple CarPlay and Android Auto functionality.


  1. I have just bought a second hand 19 plate Corolla reg CX19 LLJ, it was listed and still is on the Toyota spec auto load as having apple car play as standard, the Toyota main dealer I bought it from said it had car play but could make it work so I am guessing I need the £50 software flush,
    Firstly will the software update/flush defo work and secondly how is this fair? They should change the listing on the icon tech spec at toyota

    1. Hi Pete,
      Based on the registration you have provided, we cannot find your vehicle on our system.
      This means that we are unable to confirm if your vehicle specifically has CarPlay.
      However, if you feel you were mis-sold the vehicle, we can put you in touch with our Customer Relations team who can investigate this for you further.
      Please let us know how you would like to continue.

      1. Hi Pete,
        Your Corolla is eligible for the Apple CarPlay upgrade, it does not come with it as standard.
        This can be fitted at your local Toyota Centre for an additional charge.

  2. Well it’s been 5 days since my complaint and just as I thought nobody has got back to me. Absolutely disgusting behaviour on Toyota UK part. You really do not care about your customers. Toyota Japan need to do something about this.

    Won’t buy another. Don’t care how reliable your cars are. Without customer service what’s the point???

    1. Hi Luke,
      Our Customer Relations team are currently investigating your case.
      We are really sorry about the delay.

  3. I have 2 questions about this Android Auto upgrade:,
    1. Does this retrofit includes only software upgrade OR head unit will be replaced with new one?
    2. Toyota Australia is offering this upgrade FREE for RAV4 owners, then Why Toyota UK is charging £50 pounds to RAV4 owners?

    1. Hi there,
      Thanks for your comment.
      The retrofit is a software upgrade.
      There is a charge due to the labour required to install the software.

    1. Hi Sylwia,
      Thanks for your comment.
      We are unable to find this vehicle registration in our database.
      Please confirm if this is the correct registration.

  4. Hello there, I have just purchsed a 2020 Rav 4 design and guess what Android Auto does not work.

    Should the media center have been updated before i purchased it?

    REg: GK20NY0

    1. Hi Peter,
      Congratulations on your new RAV4.
      Android Auto does not come as standard with your RAV4.
      However, it can be retrofitted by your nearest Toyota Centre.
      For more information on this software upgrade, please contact your local Toyota centre.

  5. I have a 67 plate Toyota CH-R Excel and would like to know if i can upgrade the multimedia system to Apple CarPlay?

  6. Hi, I recently purchased a 19 plate chr and would like to know if it can be fitted with apple play reg sk19 umj


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