Update on dealer network, servicing and repair work during COVID-19

In these challenging times, the priority of Toyota GB is always to ensure the well-being of our customers and staff. We want to reassure you that we are working alongside our dealer network to follow government advice, maintain the safety of our customers and colleagues, and to help keep you moving.

Service, MoT tests, maintenance and repair

Our service departments throughout the UK continue to operate as normal within the social distancing guidelines we have had in place for many months. Our workshops remain fully operational for servicing, MoT tests and repairs. However, to ensure that safe distancing measures are in place, work will be carried out by appointment only. All service desks are equipped with protective screens and only cashless payments will be received.

Click here to book a service

New and used car sales

Please note that New and Used car showrooms are now open once more, following the easing of national restrictions on 12 April.

New and used car sales areas in our dealerships are always open digitally and will be able to talk to you by phone, messaging or video chat. They can even send you videos of the product range too.

Video consultations are available to bring the dealership experience directly to you, with no need to leave the comfort of your own home. These will ensure that we can still meet your needs almost as well as if you were physically with us.

If you are collecting a new or used car or van, please contact your chosen dealer to arrange a pre-booked vehicle handover appointment. Vehicle handovers will be outside, so make sure you bring a coat! Home delivery options may also be available in some areas.

Click here to find your nearest Toyota dealer

Buy online

You can buy new and used Toyota cars online in a straightforward process that includes arranging finance and part-exchange.

Find out how easy it is to buy a new car online or buy a used car online

Contacting Toyota Financial Services

Please contact Toyota Financial Services if you have questions or concerns about your vehicle payments. A payment deferral may be available if you are experiencing temporary financial difficulties as a result of the COVID-19 situation. However, deferrals might not be the best option for everyone and if you believe your financial difficulties will be over a longer term, please contact us so we can work with you to assess your individual circumstances and tailor a solution for the future.

Contact us on 0370 243 0804 and click option three, or email us at customeroutcomes@uk.toyota-fs.com.

Toyota Roadside Assistance

Toyota Roadside Assistance members can call the following numbers for breakdown and roadside assistance: 0800 246 824 or 01737 500 021.

Toyota Roadside Assistance continues to be available for new members, while existing customers can renew their policies from just £7.00 per month.

Click here to renew your cover or contact our membership team on 0344 701 6201.


  1. Hi; I have a RAV4 Hybrid 70 plate, having experienced a dead battery can I trickle charge my battery to keep it topped up. If I can where are the best points for my charger clamps, is it the same clamp points as a jump start?

  2. Having bought a 3 month old car in March last year which they supplied with first survive a 1000 miles I am now expected to pay for a early major service at only 5000 miles surly in this climate some form of compromise is needed as feel Toyota are ripping me off 8 months befor 2 year anniversary my VW dealer will do service based on mileage or max every 2 years on my other car
    Stop ripping people of as this only soures me in buying another Toyota

    1. Hi Nigel,

      Thanks for getting in touch and sorry to hear you feel that way. Toyota vehicles should be serviced every 10,000 miles or 12 months, whichever comes soonest. This is because not all maintenance points are related to mileage, and time can impact the performance of a car too. Saying that, we can’t force you to service your vehicle at our recommended intervals, but not doing so is likely to have an impact on your warranty, should something go wrong. Our priorty is to ensure that our vehicles are as safe as possible for owners, and an annual service is part of that.


  3. Hi, I’ve tried calling two separate parts departments in different dealers over the past week or so. No one is picking up or returning my calls. Are they permanently shut over lockdown or just flat out busy?

    1. Hi Nathan,
      Thanks for getting in touch with us. We’re sorry to hear this.
      We have emailed you directly to gather further details.

  4. I have a Toyota Yaris 1.3 petrol, are your service stations still doing the reasonably priced service kit?

    1. Hi Robin,
      Thanks for your comment.
      We would recommend contacting your Toyota Centre to see what options are available.

  5. I have a Toyota Hybrid. The Satnav: Every time I try to update maps or download a route from My T, I get a message saying Incorrect password. I have tried changing passwords, disconnecting and reinstalling, but I always get the same message. I am pretty sure it is something I am doing (or not doing). Any suggestions?

    1. Hi Steve, thanks for your comment.

      There are various delays within the industry at the moment which may be contributing to your wait. Your local Toyota Centre will be able to provide you with the latest updates.


      Toyota UK

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