MyToyota – introducing your personalised customer portal

Imagine if there was one place where you could manage everything to do with your car – book a service, get reminders for tax and insurance, send journey plans direct to your in-car navigation ahead of time, check the owner’s manual, and much more. Well, there is, and it’s called MyToyota.

MyToyota ( is our dedicated customer portal, but personalised just for you. Once registered on MyToyota, you can associate up to five different Toyotas with your account which makes it ideal for the many multi-Toyota families out there.

How does MyToyota work? It’s split into different sections to help you easily find the information you need or to perform tasks like booking your car in for a service at your preferred Toyota dealer or setting up the route for your next family holiday.

To explain the registration and log-in process, and to get an overview of what MyToyota has to offer, we’ve prepared this short video introduction:

The sections of MyToyota are as follows:

The My Vehicle area is where you register and view records or set reminders for your Toyota vehicles. Reminders include service bookings, and renewals for insurance, tax, MOT (where applicable) and roadside assistance. You can also view your vehicle’s entire Toyota service history, and access details of your multimedia system and other vehicle features.

My Rewards is a section where you can view exclusive offers and discounts from Toyota and other big brands that are specifically chosen for MyToyota users. It’s our way of saying thanks for your support of Toyota, so check here regularly to find the latest food, travel and leisure opportunities on offer!

Access the MyToyota Journey Planner to set up routes and send them directly to your Toyota’s Touch 2 with Go or Touch 2 with Go Plus in-car navigation system. To set up this feature, follow the instructions on the website.

The e-Store is where you’ll find a range of apps and connected services that you can download to your Toyota’s in-car multimedia system. Here you’ll also be able to download software updates and purchase map updates for your navigation system.

Once you’ve set up your preferred dealer on MyToyota, head to the Online Service Booking area to book your vehicle in for a service.

The Owner’s Manual section is where you can find the correct owners manual for your specific Toyota and its factory-fitted multimedia system. Even though every Toyota is intuitively designed so that you can just get in and drive, you’d be surprised at some of the lesser-known features and tips that are contained within the owner’s manual!

We’re sure you’ll find MyToyota a valuable resource, particularly as it is tailored to you as an individual. If you’ve any questions, feel free to leave a comment below or contact us via our various social media channels, such as on Twitter, Facebook, or Google+.


      1. Hi I’ve just bought Toyota verso but the satellite system is old how do I update it to new version

  1. Hi , I have a Toyota Proace van and the multimedia has a fault which completely goes blank and then comes back on again about 3 times within the first 10 mins of driving, wifi connection to my I phone cuts in and out, any destination in sat nav is lost. When I took the van to dealership they told me something other than my phone charger had been plugged into USB socket had caused a fault, nothing has been plugged in? Any ideas?
    Regards Gary

    1. Hi Gary,

      Thanks for your message. Could you please provide us with your reg? We can then look into this with our multimedia team. That being said, if there is a physical fault in your van such as the USB socket being damaged, we would recommend re-contacting your Toyota centre as they are best equipped to help.


  2. HI i have 2015 avensis with touch 2 go and i can connect o internent but when i select send settings to screen goes blank and remains like that. when i log in on portal and select change car settings it says nothing received confirm you have followed the steps. Your device: ToyotaTouch2Go Vin SB1BT76L10E008982

  3. Can 2019 touch to go in chr be upgraded to new system? I find the sat nav brutal. If there was even a way of fully tuping in an address it would hekp but it predicts addresses and they are nowhere near where i try to go .
    Thanks Sharon

    1. Hi Sharon,
      Thanks for your comment. It is not possible to upgrade this.
      To search by address, you firstly select ‘Enter address’ on the navigation menu screen.
      You then select ‘Country’ to enter the desired country, then ‘Town’ or ‘Code’ to enter the town name or postal code.
      Next, select ‘Street’ to enter the street name.
      Then choose ‘No.’ or ‘Intersection’ to enter a house number or intersection name.
      Finally, select ‘Calculate Route’.
      You can read more about using navigation in the 2019 C-HR here, with the above address input instructions being found on page 206:

  4. hello I have a Toyota Yaris 2015 without maps. Can anybody help me how can update the software in the car or apple car play? thank you

    1. Hi Vasilis,
      Thanks for your comment.
      We can only advise on UK specification vehicles, so we would recommend contacting the Toyota distributor in your region for further help with your query.

  5. Dear Toyota
    We have a 2014 Verso – love it (our third).
    However recently we haven’t been able to add a new address to our sat nav.
    When we try to enter the country it is stuck on Ukraine.
    We can get United Kingdom to show on the screen but a click on that takes us back to UKRAINE.
    Would be grateful for your advice please

    1. Hi David and Pauline,
      Thanks for getting in touch with us, and thank you so much for your loyalty over the years!
      Our specialist Connectivity team will be best placed to assist you further, and they can be contacted here:

  6. I have just bought a new yaris desire. When I try to load the route finder it asks me which maps do I want to load ie. Touch to go, touch to with plus etc.
    Which one should I be loading.
    I have tried finding out with the manual, but it does appear to explain this.
    Also, when I’m tying to load the system, asks for a serial No. How can I find this out.
    I have been reading reviews from other Toyota owners and they seem to be having the same problem

  7. Have a 2019 RAV4 and really like it but i’m wondering why Toyota feel the need to charge £50+ to update the entertainment system when Ford have done my wife’s S-Max free of charge this year as always…
    Am I really that cynical to think it’s just poor customer service? Especially when it is a Motability Vehicle?

    1. Hi Jason,

      Sorry to hear you’re unhappy. With the update, you are getting additional equipment and the dealer is spending time updating your vehicle, hence the charge. Later models received a price increase to reflect this.


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