How to buy a new Toyota online

Toyota Buy Online

Did you know that it is possible to buy a new Toyota online through our national website?

Our comprehensive facility allows you to arrange every major detail of a new car purchase without leaving the comfort of your home. This means that in addition to choosing the specific model and grade, you can select accessories, arrange finance, even receive a part-exchange value for your existing car.

So how does it work in practice? The following video offers a brief overview of the process, and each of the five easy steps is explained in more detail in the text below.

How to buy a new Toyota online

Step one: navigate to Toyota UK website

Open your Internet browser and navigate to this page. Here you will need to decide if you want to purchase a new or used Toyota. This can be selected from the tabs near the top of the page. For the purpose of this article we are concentrating on a new car purchase (see arrow).

Buy a new Toyota online

Buy online step two: choose from available models

This is the step where you choose which Toyota model you would like to configure. Scroll through the ‘Explore the New Car Range’ carousel and you will see that the majority of the Toyota range is available to buy online. Some models such as Hilux and Proace (internal combustion model) have been excluded due to the likelihood of needing greater customisation for commercial reasons.

Clicking on a particular model will highlight key features that will help you decide on the right car for your needs. Here we have chosen the all-new Yaris Cross and therefore need to press the red ‘Buy Online’ button (see arrow) to move to the next stage.

This requires you to choose which equipment grade and starting price best suits your needs and budget. To help you make this decision, there is a function to compare up to three different grades side-by-side by clicking the ‘Compare Car’ text. Once you have narrowed down the choice to the right version, click the red ‘Select Grade’ button to move to the next key step

Buy a new Toyota online

Buy online step three: build your perfect car

This is the most exciting step, where you can precisely configure your new Toyota in terms of its powertrain (where available) as well as major elements such as body colour, wheels and interior. Full 360-degree views of the exterior and interior can be viewed by dragging your cursor across the main image.

Accessories and bundled option packs can also be selected at this stage, and as each feature is added it is immediately reflected in the total price listed at the bottom of the grey panel on the right-hand side of the screen.

Buy online step four: pay in a way that suits you

The grey panel on the right-hand side of the screen usually offers two payment options: cash or finance. The former is a one-off payment that allows you to buy the vehicle outright, while the latter offers the possibility of configuring the payment schedule in order to spread the cost of the vehicle over a number of months or years, based on your expected annual mileage.

Whichever payment method you choose, it is also possible to include a vehicle in part-exchange at this stage. The process is explained in greater detail in this article.

Step five: collect

The online purchasing process is designed in such a way that the only time you are required to visit a Toyota retailer in person is to collect the car. Nevertheless, feedback from customers has praised the seamless transition from engaging with the online process to the handover experience at the retailer.

Please be assured that all contact at this final stage is COVID-safe and in line with prevailing government guidelines. At this point you will receive a free, three-day drive home insurance policy to make that first time behind the wheel as enjoyable and hassle-free as possible.


  1. Hi, I ordered a gr yaris online back in December. The car has been in the UK since 21st June but, as of 19th July, neither the dealer I want to collect it from or Toyota online have been willing/able to tell me when it will be available for me to collect. Please explain because I am becoming rather frustrated and disappointed with the whole online buying experience.

    1. Hi Nick,
      Thanks for your comment.
      We are really sorry to hear about your frustration. Your Toyota centre are best placed to advise on your GR Yaris delivery date.
      If you are unhappy with the service you have received from your dealer, our Customer Relations team will be able to look into this for you.
      They can be contacted here –

  2. Me too. Ordered a Toyota Hilux Invincible X, started the process in April. Delivery date August 31st. No problem.

    Now delivery date is in November because Toyota are unable to source parts for it. All I get is apologies from Toyota and the Dealership.

    Thanks Toyota. Just cancelled our main summer caravan family holiday in September, and a second trip to our Rotary Autumn Fellowship caravan meet in October. Having spent £35,000 on a new caravan, I will have nothing to tow it with.

    We have been Toyota customers in this household continuously for 25 years, with a Carina, four Landcruisers, a Yaris and a RAV. I don’t think you are trying hard enough.

    1. Hi Peter,
      Thanks for your comment.
      We are really sorry to hear about this. We can see that you have been in touch with our Customer Relations team, and we would recommend continuing to correspond with them as they are best placed to assist with this.

      1. Hi, promised my new RAV would be here for me early November (If I’m lucky late October) so am a bit worried about these complaints – what’s the issue is it covid or is it a shortage of lorry drivers to bring the car to the showroom?

      2. Hi there,
        Thanks for your comment and thank you for choosing Toyota!
        We would recommend contacting your Toyota Centre for more information. They will be best placed to assist you regarding delivery times.

      3. They have no chips – not the fish and chips kind – Toyota is the car company most affected in the world – fact
        Their customer service is shocking and just a continual series of excuses and date upon date of delivery – I eventually got a date which was qualified with a “ or a day thereafter” so now looking for it on Xmas day” sorry does not measure up to the whole mess of trying to work around broken date after broken date – re taxing current car etc etc leasing options simply shocking!

  3. Good afrernoon
    Can you please explain to me how the new Yaris Cross over delivers the drive to the rear wheels.
    does it have an axle, and differential?
    No dealer in my area know the answer.

    1. Hi Anthony,

      Just like other Toyota hybrids in our current range, Yaris Cross is available with the AWD-i system. The traditional mechanical four-wheel drive system is replaced by a second electric motor dedicated to driving the rear axle, but only when conditions required.

      We hope this helps.


  4. Hi I bought the Yaris hybrid 2021 hatchback.
    But unfortunately it did not come with parking sensors. I really need it to help me with my parking.

    Is there anyway i can get the parking sensor fitted to my car?

    1. Hi Natasha, thanks for your comment.

      Parking sensors can be retrofitted and this is something that your local Toyota Centre can discuss further.


  5. If I buy a new car on line, does the price shown reflect the on the road price & if there is a long delivery date on the car ie new Yaris Cross is the price held

    1. Hi Robert,
      Online retail price shows on the road price, including road tax.
      Once ordered, you will be protected against general price increases (GPIs).
      GPIs are based purely on economic factors and usually apply to the whole vehicle range, rather than a specific model.
      However it is worth considering that if a new model year is introduced whilst you are waiting, and it has extra equipment, you will need to pay the extra.
      Please let us know if you have any further questions.

  6. I have just bought a Toyota Vitz – Yaris Verso CDX VVT-1 ( the UK reg is 09) from a dealer, but the owner’s manual is in Japanese. I have tried to download an English version from your website, but it is coming up blank. I tried using the Vehicle Identification Number and this comes up as not recognised.
    Is there an English version you can email me or guide me to where I can download this.

    Many thanks

    1. Hi Dov, congratulations on your new purchase.

      The owner’s manual for your Vitz will not be found online due to the age of the vehicle. We’d recommend speaking to the Toyota Centre to see if they can order one for you.


  7. Hi
    I own a auris hybrid icon hatchback. The colour of the vehicle is gray / metallic gray but I found on the v5c it’s mentioned as bronze.
    Can you please help me with the manufacturer confirmation of colour document that I can present with the DVLA in order to have it reflects on the v5c( log book) correctly.
    I already contacted DVLA and they require the confirmation from the manufacturer since the colour was declared at first registration. The reg of the vehicle is SY15mje

    1. Hi there,
      Thanks for your comment.
      The colour of your vehicle on our system shows as Avant Garde Bronze (Colour Code 4V8).

      1. Yes it is on your system as well as on the log book (by following the manufacturer description), that exactly my point, it’s not correct if I am not mistaken, it should be grey. Because same colour car owned by my cousin says in his log book gray!!! His reg number 65xvn.
        Can you please explain why is mine bronze and his says grey.
        I am using the car as a private hire and the taxi company tri

        My issue is that I use this car for taxi and my operator tried to put bronze colour on the description of the car which misguiding the rider to identify my car. It is inconsistent with the requirements of the operator and could result the termination of my work contract with them which will affect my earnings.
        Can you please help me with any advice as to how you/Toyota can get it corrected in the system and provide me with a document that I can submit to both the DVLA and my operator. If possible please provide me a phone number so I can directly call.

      2. Hi,
        We would recommend you call 0344 701 6202.
        This is our Customer Relations Team who will be best placed to investigate this for you.
        Please let us know if there is any way that we can assist you further.

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